Dell India — Warranty updated on wrong machine

Address:	New Delhi, Delhi, 110070
Website:	www.dell.co.in

Sir/Ma'am, My express service code is [protected] My machine tag is 2734QX1 My brother purchased an extended worth Rs. 6000/- in 2013 for my dell laptop 2734QX1. I already had a warranty till 2014. After which the extended warranty supposed to carry forward (till December 2016). Order no:[protected] Salesperson: Mr. Karthik Pathak It seems that Dell has updated the warranty for some other machine and not 2734QX1. We checked for the warranty status after one week after its purchase and Mr. Karthik assured us that it has been updated. I am attaching the invoice and the converstation that occured between my brother and Mr. Karthik, ================================================================================...⇄ [protected]@dell.com 12/18/13 to siddharthsagar., me Sir The warranty has updated now. Thank You for your cooperation. The Order Number is[protected] Thanks and Regards Kartik Pathak From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Wednesday, December 11, 2013 7:44 PM To: Pathak, Kartik; Medha Subject: RE: Fwd: Dell Warranty Extension : Festive Offer Karthik, Please confirm the status of the request. I checked online the warranty status for 2734QX1 and it still says one year period. I I remember it correctly it's been a week since we spoke On Nov 26, 2013 4:49 PM, wrote: Dear Sir Thank You for the Payment. Please find your Order Number. 26479532 The warranty will be updated in 10-12 working days as per your ordered amount Thanks and Regards Kartik Pathak From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Tuesday, November 26, 2013 10:33 AM To: Pathak, Kartik Subject: RE: Fwd: Dell Warranty Extension : Festive Offer It is highly unprofessional on your part to not to reply to my message. It's been two weeks and I don't see any thing tangible being done by you to close this warranty extension request. Get back to me ASAP! On Nov 25, 2013 10:47 AM, "Siddharth Sagar" wrote: Karthik, please reply. On Nov 22, 2013 3:35 PM, "Siddharth Sagar" wrote: Credit card On Nov 22, 2013 3:17 PM, wrote: Please confirm your Mode of Payment Credit Card/ Internet Banking ( Savings account) From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Friday, November 22, 2013 3:16 PM To: Pathak, Kartik Subject: RE: Fwd: Dell Warranty Extension : Festive Offer Please send me your extension number to which I can call you and make this transfer On Nov 22, 2013 3:05 PM, wrote: Dear Sir The same has been informed that the warranty will be carry forward to your current warranty From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Thursday, November 21, 2013 12:48 PM To: Pathak, Kartik Subject: RE: Fwd: Dell Warranty Extension : Festive Offer And what about my question regarding total warranty period? I.e my second question in my first email to you On Nov 20, 2013 3:08 PM, wrote: Dear Sir You can surely make the payment on behalf of your sister. So I request you to Please proceed further and make it by Friday as the offer is expiring on this Friday. Also for the previous issues, you need to contact the dell customer care Thanks and Regards Kartik Pathak From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Monday, November 18, 2013 2:03 PM To: Pathak, Kartik Cc: [protected]@gmail.com; p_chauhan; Medha Subject: Re: Fwd: Dell Warranty Extension : Festive Offer Hi Kathik, Any update? On Nov 18, 2013 12:03 AM, "Siddharth Sagar" wrote: Hi Karthik, Thanks for your mail. I would like to buy 2 year Inspiron laptop warranty. I can make the payment tomorrow morning, I just had couple of questions: I had a Dell machine (DTRR2BS) in my name (Siddharth Sagar) in 2010-11 I tried to get a similar warranty extension. My father (Mr. D.R. Sagar) made a money transfer but no services was provided to me (till date). Apparently the machine was in my name and father made the payment. For this reason your system didn't pick it up. Could you confirm that it doesn't happen again? Similar to previous case, I will be paying the bill but the machine is in my sister's name (Medha Sagar). Second, this extra year of warranty will be in extension of what we currently have i.e. 14 months of warranty. In a nutshell, we'll have 14+12 months of warranty and not 24 months. Could you please confirm this? Lastly can you please connect me to concerned person who can help me with my previous issue? Thanks, Siddharth Sagar +91-[protected] [protected] Forwarded message[protected] From: Medha Sagar Date: 11 November 2013 14:59 Subject: Fwd: Dell Warranty Extension : Festive Offer To: Siddharth Bhai [protected] Forwarded message[protected] From: Date: Nov 11, 2013 11:27 AM Subject: Dell Warranty Extension : Festive Offer To: Cc: Dear Medha/2734qx1/[protected] This is with regards to the request for warranty renewal. Following are the charges as mention as per system models. For Inspiron Notebooks Tag - Inspiron Notebook 2 Years In-Home Hardware Services after Remote Diagnosis + Premium Phone Support 3, 999.00 2 Years In-Home Hardware Services after Remote diagnosis + Premium Phone Support + Complete Cover Accident Damage Protection 5, 999.00 Inspiron Desktop 2 Years In-Home Hardware Services after Remote Diagnosis + Premium Phone Support 2, 999.00 Terms and Conditions: 1. Validity of this quotation is for 7 days only. 2. Once the current hardware/parts problem is replaced, defective to be returned back. 3. Only DELL hardware products/components are supported. Dell will not be in a position to accept part orders. 4. All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request. 5. 24x7 Support available. 6. Batteries and other consumables are not covered under warranty. 7. Payment Terms: 100% in advance. (Options below). 8. Kindly provide the road permit form for parts where ever required at the time of delivery. 9. XPS/Alienware notebook warranty can only be extended maximum of 3 years from the date of purchase. 10. Inspiron Notebook & Desktop warranty can only be extended maximum of 5 years from the date of purchase. 11. Complete cover warranty can only be offered if the system currently in complete cover. NBD cannot be upgraded to complete cover. 12. Rs.1000 recertification fee will be applicable if the system is currently out of warranty. 13. XPS/Alienware Desktop warranty can only be extended maximum of 5 years from the date of purchase. Payment options: 1. DD in favor of DELL India Pvt. Ltd. Courier the DD to Attn: Kartik Pathak C/O Dell India Tech Support, 1st Floor Dell International Services India Pvt. Ltd. Vipul Tech Square, Sector Road, Sector 43 Gurgaon, Haryana- 122002 Payable at Gurgaon. 2. Credit Card payment accepted Diners and Debit Card not accepted. 3. Online Transfer/Cash Deposit/Electronic Funds Transfer: Beneficiary Account Name : Dell India Pvt. Ltd. Account # : [protected] Bank Name : CITIBANK NA Address : Prestige Meridian II MG Road Bangalore – 560 001 Swift Code : CITIINBX MICR # :[protected] IFSC code (for NEFT) : CITI0000004 Account Type : Current. Note: For warranty quotations, where tag has not been transferred, please write an email to [protected]@dell.com for the transfer of the system to the India database. Thanks & Regards DELL