Dewan Housing Finance Corporation [DHFL] — refund of insurance claim
New Delhi, Delhi, India
AmAman14577 on Nov 14, 2019
I was a client of dhfl since feb’2017 and foreclosed my home loan account in oct’2018 (Account # 00001626 and[protected]. To safeguard my interests and to cover up risk i have taken the home loan insurance from your insurance partner cholamandlam. Since i have already foreclosed my home loan accounts, i would like you to refund the excess insurance premium that i have paid.
I have been visiting your gurgaon branch for the last 1 year to get the refund back, however every time executives sitting there gives me a different answer and doesn’t attend to my query sincerely.
Lately i have been told that maximum by wednesday (9th october 2019) i will receive the amount but today when i call, i have been told that scenario is changed now as reliance has taken a stay from supreme court and sc has restrained dhfl from paying anyone.
Whereas as per the information available, order is from bombay high court in which court has restrained dhfl from paying to any unsecured creditors, not to their customers.
I have gone through the ruling in which court has restrained dhfl from paying to any unsecured creditors, during this duration, since i am not a creditor of dhfl and the excess premium have been refunded by cholamandlam to dhfl, now it’s the responsibility and onus of dhfl to pay me back the amount that they have received from cholamandlam on my behalf.
I would urge you to please take this matter urgently and instruct relevant authorities to release my payment.
[Nov 14, 2019] Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified SupportDewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 15, 2019
Dear Mr. Aman,
We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.
Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.
Verified SupportDewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 18, 2019
Dear Mr. Aman,
We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.
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