[Resolved]  Ditto TV — Not subscribed even after paying monthly fees.

Address:Mumbai City, Maharashtra, 502032
Website:www.dittotv.com

I took a subscription of one month after paying 20/- from my Idea bill ([protected]) but they never provided subscription for the same.

I have send many mail to them but even after they never replied till date. Nor did I get any subscription.
When ever I send them mail regarding the same they ask for problem details like mobile number, error screen shot, payment screen shot. I send then again all these but they never get back.
When I again follow up with them they again ask for payment screen shot, phone no, etc etc, even after sending them again they never come back.

I've tired of sending the same details again and again and they are not resolving my issue.
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Jan 17, 2017
Complaint marked as Resolved 
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Ditto TV customer support has been notified about the posted complaint.
Oct 31, 2016
Updated by dilipjnu
I took a subscription of one month after paying 20/- from my Idea bill ([protected]) but they never provided subscription for the same.

I have send many mail to them but even after they never replied till date. Nor did I get any subscription.
When ever I send them mail regarding the same they ask for problem details like mobile number, error screen shot, payment screen shot. I send then again all these but they never get back.
When I again follow up with them they again ask for payment screen shot, phone no, etc etc, even after sending them again they never come back.

I've tired of sending the same details again and again and they are not resolving my issue.

Following are my details:

1. Mobile Number:- [protected]

2. User id:- [protected]

3. Region:- Hyderabad

4. Email ID: - dilip.kumar.[protected]@gmail.com

5. Amount Paid: - 20/-

6. Mode of payment: Paid Using Idea Mobile balance

7. Application used :- Chrome on Desktop

8. Payment Proof:- file attached.

9. Error Details :- website ask me subscribe even when I've already subscribed for a month

10. Screen shot of the Error :-
Jan 04, 2017
[email protected]'s response
No channel is not showing the picture. Please call me on [protected]after 5'oclock at any day.
Jan 17, 2017
Updated by dilipjnu
test
Complaint comments 

Comments

Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Tudor
I had subscribed to ditto tv paid plan only to watch colors hd which was available but past few weeks it has been taken off the list of channels and is useless now, im going to unsubscribe but what about the money i have already paid, its cheating on because im not getting the service i paid for.

Pathetic cheat company, i need a solution
Sir/madam,
I have already paid the ditto tv balance for this month also i.e, from 3rd december 2016 to 3rd january 2017.But now when I opened ditto tv it was giving the message to subscribe.please check out my problem.
After subscription no channel is working.

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