[Resolved]  Eastern Railway — Refund of Ticket fare due to cancellation of Train

Address:

Kolkata, West Bengal

I had booked a ticket through online from IRCTC site for journey from Howrah to Asansol on 28.07.2014(Booking Date: 25.07.2014 by Double Decker Train (No: 12385) having PNR no: [protected]. But on Scheduled date of journey i.e 28.07.14, the above train was cancelled due to some unavoidable reason. Therefore, the tour was performed by another train on spot reservation. We are supposed to stay at a place (about 50 Kms from Asansol, West Bengal) due to some emergency work for more than fifteen days and also unable to file TDR due to non-availability of Internet services. We also considered as the train was cancelled by the Railway authority without any natural calamity / man-made incidents, the refund will be automatically credited to the Bank A/c. Any fault to refund the ticket fare is not attributable to us. Till date no refund credited to our Bank A/c. We also contacted several times with IRCTC but no fruitful result obtain. Plz. do needful