Eureka Forbes — AQUAGUARD ASTOR RO+UV+MTDS not working

[email protected]

Dec 19, 2025

Address: Flat No.502, Henna Residency, 11-5-334 Redhills, Hyderabad, Telangana – 500004

Complaint under Section 35 of the Consumer Protection Act, 2019
Facts of the Case:

The complainant purchased an Aquaguard Astor RO+UV+MTDS water purifier and enrolled in a Genuine AMC – Platinum plan.

Customer ID: [protected]
Component ID: CA[protected]
Serial No: [protected]
AMC Validity: October 29, 2023 – October 28, 2026

The purifier became completely non-functional on November 13, 2025.

Despite raising a complaint with Eureka Forbes, no service personnel attended and the issue remains unresolved.

This constitutes deficiency in service and unfair trade practice, as the AMC terms guarantee service support.

Reliefs Sought
The complainant respectfully prays that this Hon’ble Commission may be pleased to:

Direct Eureka Forbes Ltd. to repair/replace the purifier immediately under AMC terms.

Award compensation for mental agony and inconvenience caused due to lack of safe drinking water.

Award costs incurred for alternate water arrangements since November 13, 2025.

Impose appropriate penalty for deficiency in service under the Consumer Protection Act, 2019.

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Eureka Forbes customer support has been notified about the posted complaint.

Dec 19, 2025

Updated by [email protected] The first complaint was registered on 13.11.2025, but Eureka Forbes said it is for the other product i.e., Aqua sure water crystal purifier. Then that is cancelled. Another complaint raised on 5th December, 2025. On 17th a call came from Eureka Forbes and the company advised me to schedule the Technician visit. Then I booked in on 19th December, 2025. Then the earlier complaint got automatically cancelled and new complaint is raised on 18th December, 2025. This is for your kind information please.