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Eureka Forbes Complaints & Reviews

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Last updated Jun 9, 2024
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Eureka Forbes reviews & complaints page 3

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R
Rajkumar.19985
from Varanasi, Uttar Pradesh
Mar 4, 2024
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Please cancel my AMC

Address:Giri nagar colony manduadih Varanasi

Please cancel my order AMC
Purchase by mistake gold plan 3299/-
Respect Eureka Forbes Team

Please *Cancel* my AMC

My customer ID - [protected]

Name - Raj Kumar Singh

Giri nagar manduadih Varanasi

Mob-[protected]

Please I request you sir

Please cancel my Annual maintenance contract

(AMC).

Please...
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A
Anand Tanksali
Mar 3, 2024
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Problematic robo clean vacuum cleaner

Sir /madam
I purchased the lvac rob cleaner from croma in kanakapura road Bangalore. The initial demo itself took 2 weeks

The unit is not cleaning properly and also has other problems
Complaint raised 23 Dec 2023. It's been two months there is no solution. The service engineer without even seeing the unit updated the complaint as " spares requested"
Last week after repeated calls some engineer came and...
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A
Anand Tanksali
Mar 2, 2024
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Defective robo clean vacuum cleaner

Sir/madam

I bought the euroka Forbes lvac pro vacuum cleaner in Nov 2023. I lodged a complaint about the unit in Dec 2023. I did call the customer support several times only to be told they are working. I exchanged about 15 emails with grievance team. One of the service engineer visited in 3rd week of Feb and informed that his unit would come back. Till date there is no update nor action

I need this to be escalated...
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My name is N. Saravanan, a practicing Civil Engineer, and I am writing this with deep concern regarding the persisting issues/ non-operational condition with the water softener (AWS 3500) I purchased from Eureka Forbes.
Unfortunately, the water softener has consistently failed to meet the promised standards, and despite my numerous attempts to resolve the matter, the responses have been limited to automated emails.

I...
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P
pushpendra.k.singh
Mar 1, 2024
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Product not repaired even nobody is responding

I registered complaint for my aquasure RO+UV+MTDS as it is not working, on 22/02/2024. Technician came on 23/02/2024 and start blaming me that why I have not renewed my AMC through him. Then he try to convince me to buy new RO and my AMC amount will be adjust in new one. When I denied, he then spending 2 min with RO, said that it will take 2-3 days to repair and left. Since then nobody responded.i contacted customer care call center, I was...
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Address:A 205 goldline residency anora kala faizabad road lucknow

We have taken amc of aquaguard water purifier on 26 feb 2024 More than 24 hours has passed and no agent has visited yet. We have raised complaint but there is no response from your end. Customer care says connecting to higher authority but they don't do that and simply hung up on us. It seems we drowned the money in some fraud.

We are requesting on daily basis no service has been done previously also wen AMC was valid. Now...
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Poor Quality of Service: During AMC, I was told that service request will be Auto-Generated and technician will come on scheduled time without any manual booking request. I am extremely disappointed to say that auto request was generated in Nov'23 but nobody responded. I am following from past 4-5 days for the service as my entire family is not well these days and I feel it's happening due to intake of impure water but nobody is taking ownership....
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J
Jpparida3619
Feb 25, 2024
Mar 14, 2024
This thread was updated on Mar 14, 2024
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Denial of service

Address:P263/1 Bamraulli Air Force Allahbad 211012

I would
I would like to state some facts for us to understand my case
1. I first raised a service request on 23 dec 23
2. Since I did not get any response other than a call inquiring about the issue, I rescheduled it on 09 the jan 24
3. This time I did not get the courtesy call also and I had to speak to customer care executive who rescheduled it to 19 jan 24.
4. This time to my utter surprise I got a...
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Address:F-602,aditya Imperial heights,Hafeezpet, Miyapur,Hyderabad-49

Water Purifiers purchased in the year 2018.
Sparingly used as self was out of station for four years.
Always AMC maintained
Last AMC was for 24 months called Gold AMC, no:sales order no:[protected] dated 02=02=2024.
Observed powering up problem for the machines on 17th February 2024, complain on line given no :CM[protected].
technician attended on 20th February after repetitive request on line but could...
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S
Sugata Roy
from Kolkata, West Bengal
Feb 21, 2024
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Refund Request for Unfulfilled Annual Maintenance Charge (AMC) Service by Eureka Forbes

I am writing to outline an unresolved issue with Eureka Forbes regarding the service for my Aquaguard water purifier and the associated Annual Maintenance Charge (AMC). Despite previous communications and service requests (CM[protected], CM[protected], CM[protected] dated 7 February 2024, the issue remains unaddressed.

The core of the matter involves the booking of a service for the reinstallation of my Aquaguard...
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P
PNSacha
from Thane, Maharashtra
Feb 20, 2024
Feb 23, 2024
This thread was updated on Feb 23, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Aqua Guard Water Purifier - Service Issue with renewed AMC

Address:Lodha Spelbdora Thane

I have renewed AMC with Gold Plan of Rs.2, 287/- online as advised by customer care of Eureka Forbes on 02/02/2024 by email and on 03/02/2024 I raised complain to service my water purifier with new filters but after several reminders and follow up on Eureka Forbes app and by emails till today 20/02/2024 it is not serviced. Eureka Forbes Customer Care and Grievance Officer are assuring me by emails since last 17 days that will service my water...
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M
marl
Feb 20, 2024
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Aquaguard Reviva RO - not working

Website:www.eurekaforbes.com/support-center

I have made a complaint about Aquaguard Reviva RO not working on 13th February, service request ID - CM[protected] .
The device is covered under their AMC plan.
It has been more than a week since I raised a complaint but there is no update from them on the service ticket.
Each and every day I have been calling their customer support chargeable number, the call support person varies each day and I have to repeat the...
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G
ganesh malave
from Pune, Maharashtra
Feb 19, 2024
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Water purify AMC

Sub. : Complaint no.[protected] dtd. 2/2/24 --not attaining by anyone under AMC

I have a AMC for Aquasure. from last 3 years.
1. Complaint raised online to the customer care. --2/2/24 -- service technician not came.
2. Called again to the customer care --5/2/24 -- service technician not came.
3. Called again to the customer care -- 12/2/24 --service technician not came.

4. Emailed the...
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N
Nimishah
Feb 18, 2024
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Vacuum cleaner - WD X2- wet and dry

Address:Vile parle,Mumbai

Machine not working. Technician came over 3 weeks ago and said he would come back with parts. No response from them inspite of various reminders....
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D
Delhi@24
Feb 17, 2024
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Registered complaint for breakdown one month ago

Had registered my complaint on 22 Jan 2024 regarding breakdown with complaint number CM[protected]. After 15-20 calls in customer care and escalation department as produ is under AMC..till today nothing has been done. Whenever we call they say part is not available will be arranged in 2-3 days we will change. But it's been month we are only becoming fools. After taking AMC this is the way they do fraud. Never tale eureka forbes. Worst...
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R
RabiBhushan
Feb 16, 2024
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Problem about Aquaguard Geneus Water Purifier

Water is not coming from the Aquaguard Geneus Water Purifier and representative of the company said that it will be repaired only after AMC is renewed. My AMC is going to expire on 26th of February 2024 and as on today it is valid.

My service request number is "CM[protected]" dated[protected]....
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D
dineshsolankhi
Feb 11, 2024
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Service request not attending

Water purifier not working. AMC upto dt. 07.06.24. Complaint lodged CM[protected] on 10.02.24 at 8.36 AM. After many calls vendor visited at 7.20 PM. Problem not resolved & informed will visit on 11.02.24. Today another person visited & said filters will be replaced at your cost. Why within 6 month change of filters at my cost, then why to bear hefty AMC cost. Talked to Mr Ajay Shekhawat [protected], an adamant person who did not agree...
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D
dineshsolankhi
Feb 11, 2024
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Service under AMC not attending

Address:50 Aggarsain Nagar Sriganganagar 335001
Website:Water Purifier Eureka Forbes

Water purifier not working. AMC upto dt. 07.06.24. Complaint lodged CM[protected] on 10.02.24 at 8.36 AM. After many call vendor visited 7.20 PM. Problem not resolved & informed will visit on 11.02024. To another person visited & said filters will be replaced on your cost. Why within 6 month change of filters in my cost, then why AMC. Talked to Ajay Shekhawat [protected], a adamant person not agree to listen to customer. Matter not resolved....
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I empathize with your frustration regarding the Eureka Forbes water purifier. It’s disheartening to experience ongoing issues despite repeated attempts at resolution. The cycle of complaint, temporary fixes, and recurrence can indeed be exasperating.

In your case, it seems like a perpetual loop of water purifier woes. The company’s personnel arrive, perform their magic, and yet, the next day, the issue resurfaces like a...
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S
Sanchayan Guha
Feb 8, 2024
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Aquasure, Shield, RO+UV+MP+MTDS WATER PURIFIER

Address:Door no. 5, plot no. 12, Mani Mahal Road, Ramalakshmi Nagar, Peelamedu, Coimbatore, TN, 641004

My AMC was supposed to expire on 8th March 2024, As I will not be available here for 2 months so I requested for advance AMC Renewal and a Service. The service agent named MANAVALAN came on 7th Feb 2024, he took 3200/- for AMC renewal, and did not change the filter. When I asked to change the filter he said it can be done only after 3 days. Now when I am checking in Eureka Forbes app my AMC expiry is still showing on 8th March 2024. I am...
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