Eureka Forbes Complaints & Reviews

I am writing to raise a serious concern regarding the lack of service under my renewed AMC.

In August 2025, a technician advised us that our filter kit was not working and needed replacement. He suggested renewing the AMC to proceed, so we did. A complaint was raised on 1st September 2025 (Service Request No: CM[protected] and again on 4th September, but no technician has visited or contacted us since then.
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Customer ID - [protected]
On September 5, 2025, during a routine service visit for my water purifier, a Eureka Forbes technician aggressively pitched the Gold AMC, costing ₹3699, as essential for “premium” support and free parts. Key terms, including cancellation policies and non-refunded clauses, were not disclosed, violating the Consumer Protection Act, 2019. Realising the AMC was unnecessary, I requested cancellation...

I am writing to escalate my unresolved installation request for a Eureka Forbes water filter, ordered on 5th September 2025. Despite repeated assurances from customer care team (including interactions via Twitter DMs), there has been no concrete action or installation till date.

This delay is unacceptable. For a company of Eureka Forbes’ stature, such lapses in after-sales service severely damage customer trust. I have already...

I purchased the Gold AMC Plan for my Aquaguard water purifier from Eureka Forbes Ltd. on 10th September 2025, with full payment of ₹4999.
As per the plan, a technician visit was scheduled on 10th September between 2 PM to 3 PM, but no one visited. I have followed up multiple times with customer care, but there has been no response or resolution to date.This lack of service after payment is highly unprofessional and causes inconvenience.br...

My self anil thareja i buy amc from eureka forbes but from last 14 days not service has been done by their technician.Till day my complaint number cm[protected].Too much calls email to customer support done but always replying that sorry for inconvience we resolve ur matter soon in 24 hoiurs but notany technician or any action has been taken yet. My customer id [protected] and component id 47111481 and serial number [protected]...

Extremely disappointed with @EurekaForbes service.

Service Request No: CM[protected]

I’ve been calling customer care every single day since August 22, 2025, but till now, no technician has visited to service my water purifier.

Even after a follow-up email on Sep 2, there's been zero action.

Please refund my AMC amount so I can move to a brand that respects its customers. The...

Dear Aquaguard Service Team,

I am writing to follow up on the service for my annual maintenance contract (AMC), which was recently renewed.

My AMC was renewed last week for the period of [September 2 2025] to [September 1 2026]. Despite the renewal, a service technician has not yet visited to perform the scheduled maintenance.

The service request is logged but there is no response. I had called...

Eureka Forbes are not providing services even after multiple escalation through various channels. Escalated the matter through whatsapp, Phone, mail but still no service. I have renewed by AMC just 2 months back by paying approx Rs 7000 Annualy. still no services....

Hi,

We called the customer care for aquaguard filter repair, the representative said it has be replaced with new set . Asked for advance of 5000 rupees, there is no response from the person later. I tried reaching customer care but no proper response.

Customer care :[protected]they have sent the representative)

representative number: [protected]

[protected]...

My customer ID is [protected]. i have taken Gold AMC for my Water purifer and it is valid till 27th Aug'25. As per the AMC terms, they are supposed to provide 2 mandatory service. As there was no visit, I logged a ticket on 28th july. the technician came and just checked the water purity level and just informed the filter needs change and I have to renew the AMC for that. He refused to do the maintenance service for which I logged the...

I am writing to express my extreme dissatisfaction with the continued negligence regarding my service complaint raised on 24th June. It has now been over two months, and despite multiple follow-ups, technician has contacted us, and no action has been taken. This level of disregard is unacceptable and reflects a serious failure in your customer service operations.
Furthermore, our Annual Maintenance Contract (AMC) was paid for in December, yet no filter changes have been made, and the system continues to display incorrect service information. This is not only a breach of contract but also a clear case of service denial despite payment.
Given the prolonged delay and lack of resolution, I now demand the following:
• Immediate refund of the AMC amount paid in December, as services have not been rendered
• Details of the last technician who visited our premises, including name, contact number, and service ID
• Immediate assignment of a qualified technician to complete the overdue AMC and resolve the filter issue (if you still intend to honor the contract)
• Correction of service records in your system to reflect accurate information
If these actions are not taken within 48 hours, I will be forced to escalate this matter through consumer grievance forums, social media platforms, and legal channels. I will not hesitate to pursue every available avenue to hold your company accountable.
Service Address: Park Express, Balewadi, Pune I expect this issue to be treated with the urgency and seriousness it deserves

Our filter is not working so I asked for the service and 1 days professional come to our house and asked to take amc membership of 6200 rs so that our expenses would be cover in it.But after taking membership no service is provided to us we approach many times but no service is provided to us.I emailed them 3 times and they even revert back saying that your issue will be resolved within 24 hours but nothing happened . We are troubling from...

Worst Service Experience with Aquaguard (Eureka Forbes) - CM-[protected]

I raised a service complaint for my RO system on 09th August 2025 under AMC. Despite 7–8 follow-ups, no resolution. Today, I was promised service by 6 PM, but the engineer said parts are out of stock and it'll take another 72 hours.

This is the second time I’m facing such delays. My previous complaint is still open. I...

I have purchased a LVac ROBO cleaner, but from the date of purchase the device is always getting repaired and none of the executives are ready to attend the issues. i have spent a lot of money on the product. Dont know what to do?...

My name is Ramu, and I am writing to express my frustration regarding an unresolved issue with my Aqua Regal purifier.

Customer ID: [protected]
Mobile Number: [protected]

Approximately three months ago, I paid for the Gold MNC plan after being advised by your team that it was required before any service could be arranged. Despite this payment, no technician has visited my home to repair the purifier. I initially raised a ticket to change the filter of my Regal Aqua purifier, which is urgently needed.

I’ve been receiving repeated follow-up calls asking if a technician has visited, but no one has come to my residence yet. This is extremely disappointing and unprofessional, and I feel let down by the lack of action after making the payment.

I kindly request that a technician be arranged immediately to address the issue and complete the filter replacement as part of the Gold MNC plan.

This delay has been a horrible experience and I hope your team takes swift action to resolve it.

Thank you for your attention.

Sincerely,
Ramu
Mobile: [protected]
Customer ID: [protected]

I ordered a water purifier directly from Eureka Forbes’ official website on 12th July 2025.
- Delivered: 14th July
- Installed: 15th July
- Complaint raised: 16th July due to dangerously low TDS (10–25)
- Technician dismantled unit: 17th July for return pickup
- As of 7th August, the unit remains uncollected and unused, with no resolution.
Despite multiple follow-ups, Eureka Forbes:br...

I have been raised a compliant about the payment that had been incorrectly charged from different customer for different machine by sending payment link for amc services under my name though i didn't opt for any amc services. Since this mistake had been done from you end, they supposed to refund my money back as i returned money to that customer for your mistake. However no resolution provided so far. No apologies. Neither refunded my...

I have purchased AMC on 25/07/2025 at Vadodara (A-10 karelibaug society, VIP road, Vadodara-390018, ph: [protected]). I have paid total amount online and also given 475/- Rs for replacement of external filter. Necessary service code was given on same time.
After 9 days (today) again call comes from local office - Mr abdul and he asked for another service code... i denied because i didn't raised any complain. He threatens me to cancel...

My filter Aquaguard filter stoped giving water so i have filled the complaint and purchased AMC, Technician visited and said your filter needed to be replaced, i have also paid money for AMC but since then 8 days have been passed and nor Technician nor aquaguard have replaced the filter kit and they are just saying i have escalated your problem each and every day....

Dear Eureka Forbes Team,

I am writing to express my dissatisfaction with the performance of my RO water filter unit after a recent service.

My name is Shanthi, and I reside at Madurai Bypass Road. Two days ago, the filter in my RO unit was changed by your service team. However, the unit has started malfunctioning again – this is now the second time we are facing issues even after servicing. Despite the recent...