[Resolved] Eureka Forbes — Avoid buying eureka forbes products through salesperson
I had purchased Enhanced RO water purifier on 11-Oct-2013 with the exchange of my old Riviva RO purifier. The sales person told the cost for Enhanced RO water purifier is Rs. 15990/- and I will get Rs. 2000/- deduction for exchanging my old water purifier and I had to pay Rs. 14000/- nett and I can also reimburse entire AMC cost of the old water purifier (AMC for 2 years was renewed on 14-May-2013 for Rs.7430/-). So, I had paid Rs. 14000/- through cheque on 11-Oct-2013 and submitted covering letter and AMC certificate for reimbursement on 22-Oct-2013. After which, I came to know from a neighbour in my society that MRP of Enhanced RO water purifier is only Rs. 14990/- and the sale person has cheated me Rs. 1000/-. I had reported the same to sales manager Mr. Premkumar but no use. Moreover, in spite of several follow up I had not received the reimbursement of AMC cost yet (they promised to reimburse it within one week). So avoid buying eureka forbes products through sales person coming to your door. Sales Executive: Mr. Murugan, Ph: +91-[protected] Sales Manager: Mr. Prem Kumar, Ph: +91-[protected]
Complaint marked as Resolved
Last Friday (On 22-Nov-13), the sales executive turned up and apologized for the false commitments he made and issued a reimbursement cheque for AMC cost (prorated for remaining AMC duration).
[Nov 15, 2013] Eureka Forbes customer support has been notified about the posted complaint.