Eureka Forbes Complaints & Reviews

I have purchased an Eureka Forbes - Enhance Water Purifier dated 6th June'13, vide receipt no. 054074, amounting Rs. 14490/-. Within one month of purchase the Enhance RO water tap started leaking and the same had to be replaced. The weight sensor of the purifier became non-functional totally on the 15th Oct'13, after which we have registered the complaint on the 16th Oct'13, nobody responded, on 17th Oct'13 we had registered complaint twice bearing service complaint No. 88939919, a technician had visited in the evening to say that the Weight sensor has stopped working and can be replaced only the next day. The sensor was replaced on the 18th Oct'13, after which the purifier is in working condition now. In this respect I would like to draw your attention to the following: 1. We had spent a good amount of money to purchase the purifier only to find that it stops functioning or leaks within the 4th month of purchase twice. 2. Generally these household products are purchased to get a long term benefit, which seem irrelevant in this case. If this is the service delivery of the machine than I doubt what will happen to the purifier after a year. 3. As the product is still under Warranty, I would like you to replace the existing set with a new one Instead of going on repairing the purifier every 2nd month on an average.

Dear Sir/Mam, I am facing recurring problem in my Aquaflow, a UV water purifier, product of Eureka Forbes. Inspite of continuous reminders, no action has been taken. It is always communicated by Service Dealer that part is awaited from Company. Company personnel are not responding to our phone calls and are making fake promises. Water quality in our society is bad and we are exposed to many water borne diseases. Their is a new born child in our family which makes this problem more sevier. We hope that your forum sorts out this issue at the soonest. Abhishek vats Flat No. 103, Parag Building, Vasant Leela, Ghodbunder Road, Thane West, [protected]

Dear sir, I purchased aqua guard water purifier(duo) on date 09/03/2013. the sale person(mr. patil) said aquaguard company provide two times free service for cleaning, but till date eight month pass, but i am not got service, i resister complaint about service with phone, and mail, but not reply properly, sale person not pick up the phone. also kalyan branch lady promise me it will come, after repetitative phone, no one come for service. please help me to resolve this issue.

My vaccum cleaner is not working for the past 6 months and i gave complaints to more than 15 times. Also the product in AMC. Still there is no action from their side. I have all the 15 service request numbers. Name : N Raj Model: Wet and Dry Latest Service req numbers; [protected] [protected] [protected] /73510276

Water flow adjusting valve of my classic water filter is leaking heavily for last one month. I have already lodged complaint twice. After second complaint the chap came but left without attending saying that plumber will attend it. The service centre doesn.t respond at all.
These eureka forbes fellows takes AMC charges for three years in advance then do not respond at all. Their tall free call centre will simply register the complaint every time without any attention to the problem.

HI SIR I BOUGHT VACCUM CLEANER FROM EZONE AND AFTER A MONTH IT DOESNT WORK AND WE CAN USE IT I HAVE GIVEN COMPLAINT ON 1 OCTOBER AND TILL NOW I HAVE CALL SEVERAL TIMES BUT NO ONE IS RESPONSING.EVERY TIME I CALL THEY ARE TELLING ME THAT THEY WILL SEND SOMEONE TO OUR ADDRESS BUT NO ONES TURN UP. SO PLEASE I REQUEST YOU TO DO SOMETHING AS SOON AS POSSIBLE. KOMAIL REGAL SHOES [protected] [protected]

i have been calling the aquaguard helpline since Sunday the 6th of October for re-installation of my Aquasure Nano RO. Everyday i get a new escalation ticket number and false promise. but till date no one spoke to came in person for installation. disgusting service. i have wasted my whole week waiting for it at home.Below were the tickets raised. 88920217 escalation id 1. 88923915 escalation id 2. 88924369

I bought a Aqua guard water purifier which still has almost 5 to 6 months of warranty. The product is not able to perform properly for which we have called the service help line close to 6 times for sending a mechanic for providing the necessary service. I even got a complaint numerbn for this from the customer service even after which they have not been able to send a mechanic for performing the service.

I booked Aquaguard on 17th sept 2013 and due to some reason I cancelled it next day via email and call on customer care. I had paid 3100 rupees in advance and since then I have been chasing them on customer call centre 39883333. I have getting response that they ll arrange a call back from sales team but since last 22 days no one called back and my money is stuck with them. I feel so blessed to not actually buy the filter from them seeing their quality of customer care service. I ll give 0 star to their response team. I even insisted and spoke to their supervisor Mr shriram and he is saying same thing about arranging call back. Pl help in sorting this out. I ll never ever buy Eureka forbes product in my life. Complaint ref[protected] Madhav Joshi [protected]@hotmail.co.uk +91 [protected]

I am residing about 15 away from Kullu, Himachal Pradesh. The nearest eureka forbs dealer / franchiser is located at Kullu (M/s Dev Bhoomi Water Soln.). I have an I-Nova model water purifier from Eureka Forbs. The purifier stopped functioning on 28.09.2013. on requesting the nearest dealer / franchiser to attend the problem he expressed his inability to attend the machine on 29th being sunday. The service mechanic attended the machine on 30.09.2013. However, the mechanic was not able to fix the problem. While leaving, he promised to get back within 1/2 days with PCB/ UV lamp to check the fault & fix it. Even after 9days of lodging the problem, no action has been taken by the dealer till date. Neither the dealer nor his mechanic are responding to the phone calls now. Please help.

Hi, I am srikanth and from Mogappair chennai. last year one sales man was running behind me for selling aqua guard water filter. even when i refused to buy it he was running behind me to sell it quoting and giving all the promises. last year warranty got expired and they approached me for taking the AMC. i Have also taken the AMC. for last one month water flow was not good in the machine. i have registered a complaint with the customer care. the complaint was never resolved. again i raised a complaint and even this time there was no communication from them. today morning, i again called the customer care in chennai and spoke to one Ms.Jeniffer and she promissed me before the end of the day i would definitely be getting the mechanic in my house the problem would be resolved. till again at 6.30PM i called the customer care and reminded them about the service request for which they told me that before 8.30PM my complaint would be addressed. they also gave me a number([protected]) which belongs to a franchise. I called the franchise for which she informed me that the mechnic has already started and would be completing the job at any cost by tonight. at 7.50PM (their customer care office closes at 8.00PM) and enquired them for which they promissed me that i would be receivng the mechnic shortly and would be completing the job. till 9.00 PM nobody has turned up and both the numbers (customer care and [protected]) have gone unattended. eventhen i tried some sources and got the number of service incharge (one Mr.Thangaraj). even he has not attended my call. fed up with the call, when i tried online even online was not working. atlast i found out 1. water filter is not working 2. Customer care is not working 3. Franchises are not working 4. Online customer care is not working 5. Service incharge is not working and Totally my mind stopped working. These people when it comes for revenue, running behind us like anything. but it comes for service or customer care, they are very big " 0 " Regards Srikanth

Sir, The subject item purchased in Mar 2013 and it is warranty period. The fiber pipe is required to replaced. The service reps are asking me to make payment for above item. It is requested to advice your reps to replace the same being in warranty period Thanks M Gunasekaran Mobile - [protected]

I had complained earlier also and got a few calls from their personel that they would look into my problem immediately, they called to take my address also but no one turned up, this is exactly what has been happening from these people once you take an AMC, they will never turn up on a complaint and will only call to renew your AMC once it has expired, useless company with no after sales service avoid taking a filter from this company mayank jain [protected]

Dear Sir, 1. My water Smart RO water filter has become non operational. I am trying for the last 05 days to lodge complaint on give contact no. but no one is attending. 2. I have concluded AMC also with the firm for repair. 3. Request understand my problem and immediately attend the complaint. Regards SK Dinkar Q No 205/2 NAD Colony Visakhapatnam -09 Mob no [protected]

Dear Sir / Madam, I (Akhilesh Verma) have complaint against Eureka Forbes for their services. My water purifier is not working since more than last one & half month. I raised request several times. But they are unable to attend my complaints after several call and no resolution till date. Each time they promise it will be resolved in a day or two but totally hopeless. My customer number is [protected]. It seems total AMC service is fraud. They dont care about their customers once there is any fault. Please look into my request. Thanks,

we had installed an aqua guard gold nova in 2008.i am from mirik, darjeeling. from last year our aqua guard is not in use.no one comes to do the servicing of our aqua guard.last year a technician named prasanjit from malbazar who works for mirik circle came to do the servicing in the month of august and while installing an iron guard he spoiled our aqua guard since then he has vanished.even after continuously calling him he doesn't pick our phone.he comes to do the servicing in other houses and hotels in mirik but he doesn't come to our place.we have to send him messages through other people.in whose houses in comes for servicing.through them he promises to comes but always escapes without servicing our aqua guard.we have made several phone calls to service centre of aquaguard in siliguri and darjeeling but they speak so rudely and say they will send a technician but they have send no one till date.it was a great mistake to have installed eureka forbes aqua guard.the servicing is worst and the service centre people are rude and arrogant.please help we are having a lot of difficulty regarding drinking water.

The complaint was lodged on 2nd sept, complaint no 72952016.my name is Roma trikha, staying in AIIMS faculty housing, my husband being prof in AIIMS, RESIDING at 419 Khelgaon Delhi . The complaint is closed on 4 the sept without resolving .inspiite of following up with a person called Hassan the eureka executive, and franchise Harinder .after 4 /6days 50 calls to each, a person is sent some thing is done and again we are back to zero ...the problem not resolved . A friend for life or enemy for life .TORTURE TO BUY RO FROM YOU . My questions... Do I pay AMC for this Is it my job to call daily to follow up Are your executive being paid to be in hand in glove with franchise We have our jobs too instead of calling your company / call centre, who behave helpless and say sorry complaint is closed . How a complaint is closed without resolving What action company takes on such cheating Are you paid to cheat because last year I was being harassed by some NEHa Siikka, now Harinder and every time a franchise is blamed ???but we don't decide franchise !you do . So what choice do we have . Is there any penalty clause on them . Will they pay me back for harassing me for month ..still unresolved . I am buying Billerii jar every day since 3 rd sept ... What power do I have to take action against them .or just wait for some MERCY of eureka forbes AS I HAVE ALRADY PAID AMC SO I HAVE NO CHOICE . ROMA trikha [protected]

I would like to share my experience with Eureka forbes services in Bangalore. It has been one of the most horrible experiences ever. I had approached Eureka forbes for the home security solution a year back, at the very beginning of the construction of my home. The salesperson was very prompt at collecting the entire bill amount at the beginning itself promising that all the equipments will be delivered within 2 weeks, but that never happened. Only after few calls to the sales guy bursting out at him, we received the equipments but not all of them. Then, at regular interval it was us who had call him to check on the wiring and all the other details... we never got a prompt response from Eureka forbes. At the beginning we were promised that there will be drawings given to us about the wiring and other details, it never happened!!. Finally a technician came and directed our electrical guy about where the wiring needs to be done. And now after the home is done completely, the technician comes and fits the electronic doorbell, video calling bell.. all wires to be seen outside...it is all a mess. And guess what more the sensors were still not delivered till yesterday, when we try to reach the sales guy, either he is not well or he would say a technician would come in couple of days...and all this we need to find out calling him. We never get any intimation from them directly. This is the plight of the customer service of a very well know company "Eureka Forbes". Now, the door sensors are not fitted properly, all the wires just hanging out here and there... this is not a planned way of working at all... we are very disappointed with the way the work was carried out at our place. We had planned to get this much before our home started thinking everything will be in place... Now it looks like a shabby place with the way it is done.. I am sorry to say but we are not one of your 10 million happy customers that you boast of in your marketing. We want somebody to really take a look into this matter. I will be raising a complaint on the same shortly with you senior management

I have Aquaguard Total Protec+ model of Water Purifier. I had renewed my AMC on Jul 31, 2013. The service person suggested that filters can be changed after a month. So I renewed my AMC, and I called the service centre on Aug 23rd to raise a request to change the filter and the tap. From then I have been constantly calling the service center. Each time they apologize and raise a new request, but no one has called or turned up so far. Its more than a month now. I have sent an escalation mail, still no response.What kind of customer service is this? This nothing but cheating by Eureka Forbes. After getting AMC renewed, they do nothing. I would not recommend Eureka Forebes to anyone. The service is extremely poor, the worst I have come across so far. It did seem good initially, but not any more.

i own an Inoa model water purifier bought in 2006. i had been having maintenance contract periodically and the service was excellent in Pune. i moved to mumbai in 2012 and the exisiting maintenance contract was transferred to mumbai. the service personnel from Airoli branch visited after rigorous followups. they never returned to complete the contract activity of filter replacement and necessary cleaning. the money has been taken in advance and even today i am chasing for my right to eureka forbes. the customer service keeps giving false promises and the service heads donot respond efficiently. i dont know what to do as i have small kids and its very difficult to manage when it comes to their health and safety. due to monsoon, the water in navi mumbai was bad and they already got affected. the service personnels are least bothered and donot carry accountability. this is least expected from such a reputed company and they have 2 standards in 2 different cities. my consumer no is [protected], my consumer complaint is on 30.08.13, ref no is 72914018 to Mr. Shyam. also spoke to hemant gaikwad, head of service in this navi mumbai area. look for corrective action or refund my expenses incurred.