Eureka Forbes Complaints & Reviews

Hello, Two & half years back I have purchased Eureka Forbes' fully automatic water purifier model "Aqua sure" "Star LX" from dealer at Kothrud, Pune. After 1 year i wanted to change filter so i contacted their customer care & lodged request the filter was changed after 2 months continuous followup filter was changed saying that this product filters are not available in the market & Company also. After next one year & 2 months i again wanted to change the filter which was already exhausted but as the machine was working .To change the filter i put the request with them at Pune but by now machine was totally stopped working, during their visit the technician suggested to replace the machine with another model of Eureka saying that this particular model has 70 complaints pending from only Pune for short of spares & the machine is not usable. I requested them to suggest suitable model against replacement of existing one & offer substantial discount but now nobody is lifting the phone at Eureka office. Please justify the situation else i am ready to fight against the Company with the Consumer Protection Forum. Due to lack of time availability i could not write this mail before, please do not stretch my patience. Your unfortunate customer, [protected] P.S : I can provide you all the details required by you.to give proper solution to my case.

I have raised a request for aqua-guard servicing last week by calling customer care. But no boday responded to it and then again I have raised a online service request with Service Request Number: [protected] two days back. That is also not being attended till now. These people are cheats. They just sell their product and after that they don’t care for customer. Please stay away from these people.

It's not even been 1 year since we had purchased our aqua sure water purifier. Recently, it's knob (that is pulled to dispense the water) was broken and we lodged the complaint with their customer care call centre number. We had reported our issue on 8th October with AquaSure customer care number [protected], and were assured that the technician would attend to our request within 2 working days. We also spoke with the service provider ([protected]) twice(after 2 days as well as after 4 days of lodging the complaint) and both the times, we were given the same excuse, that the required part is out of stock and will be available within 2 days. But till today no one has attended to our issue. Despite repeated calls to the call centre, our product has not been repaired. When we asked to escalate the issue we were given a number which is out of service - [protected] (supposedly the contact number of Area manager Yashpal Singh). On again asking for a way to escalate we were assured that they are themselves escalating our issue, which was 6 days back, but still we have heard nothing from them. We were not given any further contact number or email id so that we could escalate. This is highly unprofessional service from such a reputed brand name, and definitely makes us lose our trust in its integrity.

Following is the complaint I posted long time back and it has been more than 1 month since I have cancelled my order but no one cares to refund my money. When I posted my complaint here I got a call from their Gurgaon office and was assured immediate action but it got silent post that call. This shows how much pathetic service they have. If any one responsible can sort this out, pl get my money back from these thieves. TX I booked Aquaguard on 17th sept 2013 and due to some reason I cancelled it next day via email and call on customer care. I had paid 3100 rupees in advance and since then I have been chasing them on customer call centre 39883333. I have getting response that they ll arrange a call back from sales team but since last 22 days no one called back and my money is stuck with them. I feel so blessed to not actually buy the filter from them seeing their quality of customer care service. I ll give 0 star to their response team. I even insisted and spoke to their supervisor Mr shriram and he is saying same thing about arranging call back. Pl help in sorting this out. I ll never ever buy Eureka forbes product in my life. Complaint ref[protected] Madhav Joshi [protected]@hotmail.co.uk +91 [protected]

Dear Sir/madam, My newly purchased dt-12.02.12, model-aqua sure crystal, sr.no[protected]aqua guard) isn't functioning since before 15 days. I had try to complaint to custmorcare but no any type of response for your side. Therefore I request you please mobilize your team & give your valuable action plan against my subject. Note. Water is life! Warm Regards Sanjib Kumar Pradhan at/po-joda, keonjhar, odisha mbl-[protected]

Hi, We purchased the highest model in Aquaguard water purifier (geneus) even after one week of getting delivery, I have not got the installation done.After spending so much time on their customer care and wasting money and energy, there is no response except that they will tell the guy wud arrive soon. We made our purchase from Mr. Venugopal (mob:[protected]) in bangalore. The complaint number we registered is 88938291.Invoice number...

I have purchased an Eureka Forbes - Enhance Water Purifier dated 6th June'13, vide receipt no. 054074, amounting Rs. 14490/-. Within one month of purchase the Enhance RO water tap started leaking and the same had to be replaced. The weight sensor of the purifier became non-functional totally on the 15th Oct'13, after which we have registered the complaint on the 16th Oct'13, nobody responded, on 17th Oct'13 we had registered complaint twice bearing service complaint No. 88939919, a technician had visited in the evening to say that the Weight sensor has stopped working and can be replaced only the next day. The sensor was replaced on the 18th Oct'13, after which the purifier is in working condition now. In this respect I would like to draw your attention to the following: 1. We had spent a good amount of money to purchase the purifier only to find that it stops functioning or leaks within the 4th month of purchase twice. 2. Generally these household products are purchased to get a long term benefit, which seem irrelevant in this case. If this is the service delivery of the machine than I doubt what will happen to the purifier after a year. 3. As the product is still under Warranty, I would like you to replace the existing set with a new one Instead of going on repairing the purifier every 2nd month on an average.

Dear Sir/Mam, I am facing recurring problem in my Aquaflow, a UV water purifier, product of Eureka Forbes. Inspite of continuous reminders, no action has been taken. It is always communicated by Service Dealer that part is awaited from Company. Company personnel are not responding to our phone calls and are making fake promises. Water quality in our society is bad and we are exposed to many water borne diseases. Their is a new born child in our family which makes this problem more sevier. We hope that your forum sorts out this issue at the soonest. Abhishek vats Flat No. 103, Parag Building, Vasant Leela, Ghodbunder Road, Thane West, [protected]

Dear sir, I purchased aqua guard water purifier(duo) on date 09/03/2013. the sale person(mr. patil) said aquaguard company provide two times free service for cleaning, but till date eight month pass, but i am not got service, i resister complaint about service with phone, and mail, but not reply properly, sale person not pick up the phone. also kalyan branch lady promise me it will come, after repetitative phone, no one come for service. please help me to resolve this issue.

My vaccum cleaner is not working for the past 6 months and i gave complaints to more than 15 times. Also the product in AMC. Still there is no action from their side. I have all the 15 service request numbers. Name : N Raj Model: Wet and Dry Latest Service req numbers; [protected] [protected] [protected] /73510276

Water flow adjusting valve of my classic water filter is leaking heavily for last one month. I have already lodged complaint twice. After second complaint the chap came but left without attending saying that plumber will attend it. The service centre doesn.t respond at all.
These eureka forbes fellows takes AMC charges for three years in advance then do not respond at all. Their tall free call centre will simply register the complaint every time without any attention to the problem.

HI SIR I BOUGHT VACCUM CLEANER FROM EZONE AND AFTER A MONTH IT DOESNT WORK AND WE CAN USE IT I HAVE GIVEN COMPLAINT ON 1 OCTOBER AND TILL NOW I HAVE CALL SEVERAL TIMES BUT NO ONE IS RESPONSING.EVERY TIME I CALL THEY ARE TELLING ME THAT THEY WILL SEND SOMEONE TO OUR ADDRESS BUT NO ONES TURN UP. SO PLEASE I REQUEST YOU TO DO SOMETHING AS SOON AS POSSIBLE. KOMAIL REGAL SHOES [protected] [protected]

i have been calling the aquaguard helpline since Sunday the 6th of October for re-installation of my Aquasure Nano RO. Everyday i get a new escalation ticket number and false promise. but till date no one spoke to came in person for installation. disgusting service. i have wasted my whole week waiting for it at home.Below were the tickets raised. 88920217 escalation id 1. 88923915 escalation id 2. 88924369

I bought a Aqua guard water purifier which still has almost 5 to 6 months of warranty. The product is not able to perform properly for which we have called the service help line close to 6 times for sending a mechanic for providing the necessary service. I even got a complaint numerbn for this from the customer service even after which they have not been able to send a mechanic for performing the service.

I booked Aquaguard on 17th sept 2013 and due to some reason I cancelled it next day via email and call on customer care. I had paid 3100 rupees in advance and since then I have been chasing them on customer call centre 39883333. I have getting response that they ll arrange a call back from sales team but since last 22 days no one called back and my money is stuck with them. I feel so blessed to not actually buy the filter from them seeing their quality of customer care service. I ll give 0 star to their response team. I even insisted and spoke to their supervisor Mr shriram and he is saying same thing about arranging call back. Pl help in sorting this out. I ll never ever buy Eureka forbes product in my life. Complaint ref[protected] Madhav Joshi [protected]@hotmail.co.uk +91 [protected]

I am residing about 15 away from Kullu, Himachal Pradesh. The nearest eureka forbs dealer / franchiser is located at Kullu (M/s Dev Bhoomi Water Soln.). I have an I-Nova model water purifier from Eureka Forbs. The purifier stopped functioning on 28.09.2013. on requesting the nearest dealer / franchiser to attend the problem he expressed his inability to attend the machine on 29th being sunday. The service mechanic attended the machine on 30.09.2013. However, the mechanic was not able to fix the problem. While leaving, he promised to get back within 1/2 days with PCB/ UV lamp to check the fault & fix it. Even after 9days of lodging the problem, no action has been taken by the dealer till date. Neither the dealer nor his mechanic are responding to the phone calls now. Please help.

Hi, I am srikanth and from Mogappair chennai. last year one sales man was running behind me for selling aqua guard water filter. even when i refused to buy it he was running behind me to sell it quoting and giving all the promises. last year warranty got expired and they approached me for taking the AMC. i Have also taken the AMC. for last one month water flow was not good in the machine. i have registered a complaint with the customer care. the complaint was never resolved. again i raised a complaint and even this time there was no communication from them. today morning, i again called the customer care in chennai and spoke to one Ms.Jeniffer and she promissed me before the end of the day i would definitely be getting the mechanic in my house the problem would be resolved. till again at 6.30PM i called the customer care and reminded them about the service request for which they told me that before 8.30PM my complaint would be addressed. they also gave me a number([protected]) which belongs to a franchise. I called the franchise for which she informed me that the mechnic has already started and would be completing the job at any cost by tonight. at 7.50PM (their customer care office closes at 8.00PM) and enquired them for which they promissed me that i would be receivng the mechnic shortly and would be completing the job. till 9.00 PM nobody has turned up and both the numbers (customer care and [protected]) have gone unattended. eventhen i tried some sources and got the number of service incharge (one Mr.Thangaraj). even he has not attended my call. fed up with the call, when i tried online even online was not working. atlast i found out 1. water filter is not working 2. Customer care is not working 3. Franchises are not working 4. Online customer care is not working 5. Service incharge is not working and Totally my mind stopped working. These people when it comes for revenue, running behind us like anything. but it comes for service or customer care, they are very big " 0 " Regards Srikanth

Sir, The subject item purchased in Mar 2013 and it is warranty period. The fiber pipe is required to replaced. The service reps are asking me to make payment for above item. It is requested to advice your reps to replace the same being in warranty period Thanks M Gunasekaran Mobile - [protected]

I had complained earlier also and got a few calls from their personel that they would look into my problem immediately, they called to take my address also but no one turned up, this is exactly what has been happening from these people once you take an AMC, they will never turn up on a complaint and will only call to renew your AMC once it has expired, useless company with no after sales service avoid taking a filter from this company mayank jain [protected]

Dear Sir, 1. My water Smart RO water filter has become non operational. I am trying for the last 05 days to lodge complaint on give contact no. but no one is attending. 2. I have concluded AMC also with the firm for repair. 3. Request understand my problem and immediately attend the complaint. Regards SK Dinkar Q No 205/2 NAD Colony Visakhapatnam -09 Mob no [protected]