Eureka Forbes Complaints & Reviews

I have an AMC for AquaGuard RO. After getting the money, the company does not bother you. I made a complaint on the product on 5-Aug-13 and till today 10-Aug-13, none called or turned up. I had to call back (their SLA 24 hours). Should never buy product from them. I would strongly recommend everyone to boycott Eureka Forbes products (whatever it may be). Pathetic response from the customer care (!@#$%^^&&) personnel (compliant number[protected]

Hello,

I purchased a unit of Eureka Forbes Elegant RO in September 2011. The product has been working fine so far, and the company had impressed me with its customer service the first two times. Like it promised, I didn't have to call anyone for servicing. The company sent an engineer on its own when the servicing was due. However, since then I have had to call every time I need to get the unit serviced, which is fine.

What is not fine is that as promised the company doesn't respond to the service request within 2 days. No one even calls up.

On April 24, 2013, I raised a request (complaint no. [protected]) and then I kept calling every few days as follows:

April 26, 2013: First escalation, complaint no. 71132784

April 30, 2013: Second escalation, complaint no. 88409924

May 2, 2013: Third escalation, complaint no. not available

May 3, 2013: Fourth escalation, complaint no. 88418390

It took them 11 days to send someone to my place.

Then there was an accident and the tap started leaking, so I called up customer service again, on May 18, 2013 (complaint no.[protected]. I called up three times after that: May 22 (complaint no.[protected], May 24 (complaint no.[protected], and May 27 (complaint no.[protected]. Again, the response came after 10 days.

This time I decided to use their online system. On July 30, 2013, I raised a service request (no. E7FAC12669). Again, there was no response except for an automated email. I escalated the complaint on August 5, but there was no response. Today, August 9, I tried to escalate the complain to their Head of Customer Care, Ms. Vinath Hegde, but the system doesn't seem to be working. All it does it keep asking me to escalate the request but doesn't accept the complaint :).

I am thoroughly sickened by this company. The last time I had logged a complaint on http://www.consumercomplaints.in and also on Facebook, but still, the company is doing the same thing shamelessly.

I wonder if I should just dump the unit and switch over to another company.

About a month and a half back a Eureka Forbes guy named Jayantilal issued a contract for servicing my Aquaguard Sensa water purifier. I paid Rs 8170/- to that guy via a Canara Bank check.
On the day of the contract I was promised replacement of the cartridges of my purifier within one week, but nobody came to do that. Then I contacted the local Eureka Forbes office and I was given repeated excuses such as unavailability of parts, technician out of town etc.
Once I was told that they are sending a junior technician but they won't be responsible for any damages to my purifier.
Then I turned to the Euro Helpline number on 22nd of July when I was assured service within 2-3 days’ time (Complaint number:[protected]. I followed up on that complaint but every-time I was given a timeframe in which a technician would arrive and service my purifier.
There were two instances where the guy on the call hung up on me saying "Do whatever you want to do" to me. Then after constant complaining I was told that my complaint is being high priority and someone will arrive at my place within 6 hours to service my purifier (New complaint number[protected]. When that did not happen, I called up again and again I was told the same thing only this time the time frame given to me was 2 hours. Obviously, keeping up to their habit, nobody arrived to provide the service.
Now the next time I called, I was given the contact number of Mr Vivek, who as I was told looks after the service operations in Mumbai. On contacting him, he again forwarded me to the same local service guy whom I was contacting initially. When I again called the local service guy someone named Mr Dhananjay picked up and told me that the technician is out of town and will come in 4 days’ time, but then again nobody came and on calling again, they repeated the same old thing that a junior technician will come and they won’t be responsible for any damage to my purifier. Now the situation is such that My Dhananjay is not answering my calls, Mr. Vivek is giving me assurances and the helpline is hanging up on me.
I would also like to add that because of the delay in service by Eureka Forbes, the water taste of the purified water has deteriorated. I will hold Eureka Forbes responsible if someone falls ill as a result of drinking that water.
The bottom line remains that my water purifier is not yet serviced inspite of paying up more than Rs 8000, which I feel I have been robbed of as I got no service for that money’s worth, just some complaint numbers and many assurances.
So to summarize, I have experienced the worst consumer experience of my life with the rude employees, the substandard service and not getting my money’s worth.

Hey Guys,
Can any one from Eureka Forbes management tell me "How long it takes to get a Formal purchase document" for a Water purifier?
We purchased one on 26-Apr-2013 (Enhance UV+) but still did not receive purchase document. When contacted Sales rep (Mr.Ritesh Das) he replied it takes 90 days normally.
IS THIS NORMAL? >>>> May be for Eureka Forbes who are ONLY interested in selling products & less careful on providing SERVICE.

am using Aquaguard RO water purifier cust id no-[protected] and i am damn disstisfied with the kind of service they provide in our area. we have requested n number of times to the service department of the same company but they seem to keep a deaf ear towards our complaints. my machine has not been working since.......,..

The water Purifier (Aqua Guard Enhance UV+) purchased on 26-April-2013 is malfunctioning often. The auto filling is not working properly for some times.
In last 96 hrs. none attended to our lodged complaint[protected]. The net result is "NO WATER in House" .
How can Eureka Forbes claim that they are the most customer friendly/focused company?
Can any higher official reply to me the cause of delay in attending...

I have purchased Euroclean Wet & Dry on Sep 2012. Before two months its not worked properly so I filed complaint in the Eurekha Service.
I called them for more than 300 calls with 20 complaint ID but they didnt response us for the Complaint. Whenever I am asking about the problem they are replying with silly reason that they dont have enough wire to repair your Euroclean. I dont understand that Eurekha is a very large company but they dont have enough wire to replace it. Service is very very very poor.

we have lodged a complaint on 30.07.2013 and no is 72446382 and your excutive was kind enough to lodged another complain no 72544090 on 04.08.2013
every time they said that we appolige and within 4 hours the service person will attain the complaint
but we feel sorry that no persone has attendedthe complaint since 30.07.2013
and we are compel to drink supply water for the last 7 days
can i hope ?

Hi,
I have taken an AMC for 3 years in the month of Jan 2013. As per the AMC Eureka Forbes Engineer needs to perform a service of my water purifier twice in the year.
So as per this AMC I was supposed to get my water purifier serviced in the month of June and this is still not done. I am fed up calling your call centere with no proper
response. I have already logged a complaint numbered 72549077, to which no body has visited my place. If I donot receive any resonse , I have no other option
other than taking this to consumer court. Please respond to my mobile number for details.

Thanks and regards,
Raghavendra Prasad B O
[protected]

Hi Team,
I had purchased an Aqua guard Duo last year on 07.08.2012 and this product started giving me trouble from the fourth month on wards. Initially, it worked fine and the tank used to be full in 45 minutes but from the fourth month on wards, it started slowing down and started taking about two to three hours to be full. Post launching several complaints the entire last year, we finally had a head technician visit us last week. He mentioned that one of the filter's was faulty and had the same replaced for free since, the product is still under warranty until 07.08.2013. It did work fine for five days post the replacement of the filter but today it just stopped working completely. I did call the customer care manager based in my vicinity called Dhanya but she hung up on me. I am fed up begging these guys and calling the customer service over and over again. This is the worst customer service ever received and I am highly unsatisfied as a customer with such a disappointing experience. Please help me in getting this product replaced or money back if possible.

You can revert to my email address which is "[protected]@gmail.com" or alternatively call me on +91-[protected].

Regards,
Riti

I am looking for my Water purifier service thru an agent .I am having an AMC for 3 years & contract receipt no is 18841849 .
Whenever i am calling to any distributor , Initially they shown intrest in my enquiry but the movement they come to know that i am having AMC for my machine , they walk out.

Is it my fault that i purchased :
> Eureka forbes Water purifier Machine
> Go for AMC and expect good service from company.
> Paid the money in advance

The product service back up is really pathatic & I become an unsatisfied customer .
Pl help to attend my Machine.

Regards

Vijay Sharma

Sir/Ma'am
I have called four times and registered my complain four times in rimi enterprises (water purifier dealer of aquaguard RO)
,kidwai nagar, but they are not sending any body for the service as the tap of my aquaguard is not working properly and it is giving very low TDS due to which my mother suffered from THYROID as told by the doctor which can't even cured permanently so i request you to kinly take this matter seriously against EUREKA FORBES and RIMI ENTERPRISES, Kidwai Nagar otherwise I have to take serious action regarding this.

-Regards
Ar. Tulika Galani
Phone no. [protected], [protected]
Address- 127/669, guru chaya apartment,saket nagar

I have an Aquasure water purifier. On 19th July, it stopped functioning. I registered a complaint on 20th July 2013. My complaint number is 72304266. On 22nd of July a technician attended and said a part needs to be replaced. He said he will come back with the part next day. No one visited my place with the part next day. On 24th July another technician came and said he will have to take the appliance to the service center and took the appliance promising that he will get it back on 25th. Today is 29th July when I am writing this complaint. I have been constantly following up with the eureka forbes helpline and trying to find out the status of the appliance but to no use. They keep telling me that they will find out the status of the complaint and update me on the same. But the same has not yet happened.

And to my utter dissapointment, every time I call up the help line number, the executive is not even aware what is the issue. Every time I have to tell the entire incident like a story. They dont even bother to update their call status. Spoke to some senior also but still to no avail.

The worst service I have ever received from any company ever. Request if you could please inform the necessary stakeholders and help me resolve this.

Regards
Sindhu

We have purchased an aquagaurd from Eureka Forbes in 2006. Since that time we having trouble getting their Service inspite of buying AMC contract with them. In the begining (2000) we have purchased a model which was giving trouble frequently and they have suggested for ex-change and provided another model in 2006. From that time our trouble started we have to make serveral calls, but they never turnup. This is the fate our Country where promises are never kept inspite of spending money. We are having AMC contract till this October, I am call them for the past two weeks but nobody came till now to solve the issue.

I had booked a water purifier on 08/07/12 and had payed the full amount of Rs 13990 by cheque. The receipt number is 035133. Its been a year but till now i have not got the delivery of the product. I have filled the complaint in the company several times. The complaint numbers are 70063107,70478844 and 88074255. Many times they cut the call or put the call on hold for hours without giving me the complaint number. I am tired of fighting to get MY MONEY back.
I had to face a lot of problems due to the Eureka Forbes. I spent hours talking to their customer care on the phone. I have spent a lot of money talking to them on the phone. I have been waiting to get justice from ONE YEAR!

I need the amount of Rs 13990 i paid them since they have not delivered the product even after a year! I also need compensation due to the problems i have faced trying to get my money back. I am really looking forward to get justice this time and i hope the companies who misuse their consumer's money must be PUNISHED SEVERELY!

I have attached the receipt below as proof.

Dear All,

My customer id : [protected]

I bought the Aquaguard on Aug 2012. Till July 18 2013, I did not face any issue on this. Now the situation changed to reach the service. Till July 18 from Aug 2012 , only one general service was done by the Franchise of Aqua guard : [ Manju Enterprises ] - Attached Proof of service card . Issue description follows.

1. Machine failed to work on 18 Jul 2013 - Raised complaint Over phone : 72287552 : As well they have provision to raise the complaint on website : Complaint No : 72ccc10496.
2. After several follow up service engineer turned up on 22 July: After opening he immediately said, Candle failure: Need to replace -- Pay money. After some time : he said, Motor is not working : Then he said sorry, I gave wrong connection and tested. He tried to clean the candle and said problem already informed in earlier service. I argued where is the proof when u came for general service. He immeidately said, senior service engnieer will come for service and will resolve . No one turned up till now ( July 25 2013). His mobile number : [protected]

3. I called customer care again on 24 July. They said they will raise an escalation complaint and provided the number : 72349935 : From my end I have also raised escalation from website to Ms.Anu Kotian on July 24 .

4. Spoke to chat provision of Eureka Forbes as well and attaching the chat description.
5. Today also I tried to reach the customer care and I could not get a solution.

My problem statement: If service guy would have attended the service on time, then the problem would have been identified earlier and solved. To my knowledge the service engineer fault , so the cost of replacement of whatever parts ( candle, motor ..etc) should be taken care by Eureka Forbes or its franchise Manchu enterprise.


Very pathetic service:

I infer from my apartment, KENT is providing good service : What I have decided is Now that it is close to one year , gone by is gone...water can charge for one year is equivalent to aquaguard .. Go for Kent. In my apartment close to 10 people are owning KENT and except me .

My email id : [protected]@gmail.com

If at all any clarification needed on the above , feel free to mail me .

Rgds
Ganesh

We had ordered for geneus model after the representative tested for TDS level of water and suggested geneus.

We paid him advance, and it was supposed to delivered and installed by friday, but with great difficulty and lots of phone calls 35+, we could finally get it delivered on saturday but was not installed, again after number of phone calls we got it installed on sunday, with the discharge and inlet wires dangling all over making my kitchen looking weird.

We wanted him to tie the wires properly and to remove the base plate where it holds the glass/bottles, which he promised to do the next day, which never came.

he told us to drain the water completely twice, i.e., 14L. I drained it and while i fetched the first glass of water with great expectations the <b>water was similar to TAP WATER</b> . No difference at all, I wonder if its purified water or not.

Again while we tried to call the concerned person, there was no response, he doesnt attends the phone call at all.

I would never recommend this product to anyone, very very poor customer service, better to drink tap water than to drink same tap water thru aqua guard after huge investment.

2 days after a long struggle, an eureka forbes guy visited our home, fixed the dangling cables, and checked for the water quality. The water quality was not good, they sent the sample for testing and were supposed to get back to us…yet it didn’t happen.

The guy who came earlier before buying the geneus, didn’t show us a demo saying that he can’t carry and roam around, he just suggested the model and we bought it. That time they promised that we can return the product if not satisfied.

My product is not working fine, we only get the water to be of tap water taste, no sweetness nor the water is not softened, it is like hard water, opposed to their claim.

Now the marketing guy is refusing to take the product back and return the money too. He says, Eureka forbes is not small company which has lots of policies and processes, We can not take back the product just like that.<b> Once you bought the product (paid the money), your customer id will be created after that we can not take back and return your money. It doesn’t mean that whether you use their product or not, Seems like their job is to sell and customer has to suffer afterwards. Instead of rectifying the problems they are saying that our mindset is the problem, we have to clear our mindset and think that the product is working!!. </b>

He always says he wants time of 24hrs and all will be sorted out with in 24hrs, but many of 24hrs have gone by and I have made no use of the geneus but buying water for our cooking and drinking needs.

Worst commitment and customer service. Totally not happy at all. I feel like I have wasted and lost my 22000 rupees. I need to think some other way to get my money. If anyone plans to buy geneus..please do reconsider and don’t suffer like me.

I bought a water purifier, namely, Aqua sure Crystal UV Water Purifier, on 13.08.2012. It stopped working recently ( still within the warranty period of one year), so I lodged a complaint with the aforementioned company, to which they sent one of their mechanics to attend to the complaint. He suggested to buy AMC(Annual Maintenance Service Contract) for three years and I paid Rs. 3770 for the same. He changed the filter candles, but the very next day, the machine stopped functioning. Even after frequent calls and complaints, no one has come to attend to the complaint. Additionally, on asking for the reason for the delay, the service center owner has been giving us stupid and nonsensical reasons for not responding to the complaints. I have been complaining for the last three days to no avail. Look into the matter at the earliest.
-A disgruntled customer
Laxman B. Tikam
Email ID- [protected]@yahoo.com

We Rays Gems Pvt. Ltd. office at FC-8011 Bharat Diamond Bourse, Bandra Kurla Complex, Bandra (E). We had purchased Eureka Forbes water purifier Product.
The above said water purifier was installed at our office on 09 July 2013, but unfortunately the high pressure water supply on the pipe was removed in the tab then our all office premises was wet in water. I had a complaint on 10 July 2013 to the Eureka Forbes customer sales specialist Mr. Rajendra Mishra and Branch Manager Mr. Firoz. Since when the complaint is 3-4 times the representatives had visited our office to check the purifier. Today i.e. on 17 July 2013, We had called up the eureka forbes sales executive Mr. Rajendra for the status of my complaint, they said that the complaint will be once again forwarded to the seniors and someone will attend the complaint at your office on next day.
Sir, just to inform you that we have been using PURE-IT water purifier for the last 5 years and the Pure-It purifier didn’t gave me any problems regarding purifying the water. But this time I thought to opt for Eureka Forbes water purifier and my decision came wrong. I am not satisfied with the service of Eureka Forbes.
Hope the needful will be done at the earliest.

Hi,

I have purchased Aquagaurd Enhance UV water purifier from Eureka Forbes Sales team. While purchasing they have taken full amount and promised to install the product on same day. From that day I am calling them and they are giving some random time to come and install the product. Also they switch off the phone and make it busy so that they can avoid the call.

I am posting into this forum, to get the answers from Eureka Forbes that after sales services improve customer experience with your product. if you provide this kind of service than How customer can recommend your product to other friends.

I am surely going to spread my bad experiences with Eureka Forbes Sales/Service team so that no one in my friend list buy product from them,

Regards,
ashu
[protected]