Eureka Forbes Complaints & Reviews

We lodged a service request on 31.08.2012 and followed up the same on 02.09.2012. But we have been given the service request as 87577623 on 02.09.2012 by Ms. Dhanalakshmi, Chennai Totally irresponsible and reluctant natured girls are engaged to handle customer service request / complaints which is in the nature of turmoiling the image of Eureka Forbes. Every time your people are creating a complaint request for every followup from the...

CUSTOMER CODE [protected]


1. I am Sendhil Kumar.V working as Deputy Manager in State Bank of Mysore, Trade Finance Cell, No.24 Sampige Road, Malleshwaram, Bangalore - 560003

2. I am having an Aqua Guard Water Purifier Booster model & taken AMC valid till Sept 2012.

3. This water purifier serviced in the month of Nov 2011, I lodged a complaint to get a routine service on various dates...

This has been my wprst customer service experience ever.Mt Aquasure water filter broke down and i filed a complaint on the 8th of Aug. There was absolutely no response for 8 days and so I filed a new one (No.[protected] on the 16th.After around 8 days, a service engineer turned up and took the filter to his agency.When I tried to ask for some sort of reciept, He very rudely replied that the filter is a rotten piece and nobody will want to...

Respected sir,
I Enquired best water purifier product thro your
Franchisee from the following Address; No.1JNStreet Mugualivakkam,
porur,chennai-600116.Tel:[protected],[protected] M-[protected] & they
sent Aquaguard Reviva & fixed on 12/072012. From the DAY ONE there
was sedementation of black layer ON THE WATER even after discarding
10-15 filling of storage tank . ...

I complained on failure in thee product to customer care on 24the July 2012. The problem was not resoled yet, it over a monthe now. When ever I call theem, thee customer care people will say theat thee service engineer will come today evening to resolve thee issue, but theey will never come up. I tried calling many times and get thee same response. I dont know what to do furtheer. It would be good If it is resolved soon. MADE MISTAKE in BUYING...

I registered complained on 25 th Aug 2012 for blockage in side the filter and as a result water is and not coming but no officials has attended so far and water is not coming from the filter since 25 Aug 2012 , Today (27th Aug 2012) I talked over phones more than 5 times but till now nobody has attained the complain . My Docket number[protected] and customer ID No- [protected] and my address is Suvendu sekhar dash, N-357, Flat- 22, Baistava...

Hi,

I have bought AQUA GUARD( Eureka Forbes) water purifies ( Total sensa model) yesterday for 19000/-, Sales person came in the night 7:45 PM and quickly demonstrated and took the money and left.
After 15 min I try to see the product in detail, I shocked to see that it’s an used product. They just did all malpractices to sell an old and used piece. Even After paying 19000 in cash, company gave me an used piece with...

THIS IS A COPY OF THE LETTER WHICH WAS SENT TO THE ABOVE COMPANY, I AM HEREBY SUBMITTING THE SAME TO GET JUSTICE FROM YOUR END THIS IS FOR TO TAKE QUICK LEGAL ACTION

Dear Sir/Madam,
I the undersigned hereby bring to your notice that, since from 3 years our water filter aqaflo is under AMC wide no.[protected]/12/2011-19/12/2012, continuously past from 3 years I am observing that, neither your service persons are visiting...

Respected Sir,
My name is R. Sunderrajan, and I am a retired Branch Manager, Vijaya Bank. Two of your marketting executives (Mr.N. Anandhakumar and his team leader Mr.Rudhra Moorthy) convinced us to buy your aquaguard enhance water filter. On the very same day of their approach, I issued them a cheque for Rs. 13,990 (cheque number: 066434 dated 30.05.2012) which got cleared on 4.06.2012 through Federal Bank, Chennai. Our receipt number...

I have been a user of Aquaguard for last 5 years and the incident that took place has shattered my faith in the company and it fills me with anger and despair how your company’s name is being used to rob money from innocent people in the city of Jamshedpur, Jharkhand. In fact, this is not the first incident and most surprisingly, the company officials know about it and refuse to take any actions against it. I also believe that they are...

My Water purifier is not working for the last 8 days. I had 1st logged a complaint with their call centre on 13th August but yet await resolution. The person came on the 14th but was neither able to resolve the issue nor did he give any information. I called the call centre again and I was told that a person would visit on the 16th, that never happened. I logged a complaint on the website on the 17th and got a call from the service center...

I have purchased a Aquasure RO+UV for an valuve of approx 16700 on 22.7.12. For Installation I had to make many calls and was running from pillar to post for installations. The same got burnt on 13.7.12. TO rectify the same we have given complaints vide NO#87460938. one techinican cisited and nothing happened. I am fed up of calling the call centers and no one respond to the same. Kindly provide justice and return the money back to me as...

I made service contract for maintenance of my water purifier on 11.12.2011 for one year. But even after eight months I didn't see anyone's hair till date for servicing my machine.Its awful approach from such a reputed concern. Your Authorised Service Centre's name is Mr. T.K. Sarkar of Khardah, Ph. No. 25233510....

I has purchased Eureka forbes Water filter storage unit-Amrit Model at MRP (Rs.1800) Set contains:Bottom, Top, seat, Top cover, Tap, 2nos of filter kits. The item is given Warranty for 18 months along with bill.
During the usage bottom unit got damaged after 6 months from date of purchase.
Soon we intimated Eureka forbes offices at Thane & Dadar. After repeated follow up made, finally on 17, Aug 2012 Dadar office has arranged...

Eureka Forbes water purifire is under AMC. No Service is provided by the company after collecting the Cherges for two years AMC. I am using the Acquaguard for last 10-12 years and good services has been provided in the past. But this time the services are worst and looks like they are cheating to the public on the name of AMC. A proper action is requested to the concerned authority in this regard.

Anand K Sharma
[protected]...

Eureka Forbes has become the worst in customer commitment in Jharsuguda. Their executives are useless; they are having lack of technical knowledge on the company’s product. Despite of repeated request and complaints from the customer they even did not attending the calls or not picking up the mobile.
Complaint details :
1. On 10.08.12 (Friday),I went to Eureka Forbes Office , located at Beheramal , Jharsuguda & asked...

aqua sure dealer not attending till date any comp plate

dealer name Parima Sector 40D chandigarh........

HI,
I want to inform you that inspite of repeated complaints since 11-JULY-12 to customer care, nobody has visited to my home to get my compact water purifier serviced. My earlier complaints nos. are 87261694, 87291289.
My family have to drink dirty water. Please send somebody at your earliest.
Regards S M Gupta...

Dear sir,
we purchase the enhance ro from sales man mr. Balaji (pallavaram branch), we are staying in old perunagalathur.
The system was delivered on 2-aug-2012 and stopped working from 3-aug-2012. Gave the complaint on 6-aug-2012 and after several calls and remainers mr. Balaji([protected]) came on 10-aug at 10.30 pm and saw the unit and informed us that the unit itself is problem.

We gave the letter stating...

Respected Sir/Madam,

I''m Elisha Victor Masih residing in Indore, Madhya Pradesh. Almost 2 months before I purchased one product called RO Water Purifier "ENHANCE" from EUREKA FORBES (Address:- 402-408, 4th Floor, Saphire Height, Plot No.-12, Scheme No. 54, A.B. Road, Indore (M.P.). I purchased Eureka Forbes Aquaguard water purifier "ENHANCE RO" Machine in the month of June 2012 from their door-to-door...