[Resolved] Eureka Forbes — candle not being replaced during warranty

Sunilkak1969

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I brought eureka forbes magna ro last december and for last couple of days the water is having bad taste and when the service executive came for checking, he stated that the candle need to be replaced but this wont be covered under warranty, this is totally pathetic, not sure what is the warranty for then
Can you get this addressed?
Sunil kak
[protected]

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Dec 23, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Eureka Forbes Customer Care's response Dear Sunil,

Your details have been sent to my team in Noida. They will get in touch with you as soon as possible to assist you further.

Regards,
Priya

Verified Support

Nov 18, 2018

Eureka Forbes Customer Care's response Dear Sunil,

Basis the feedback from my team, I understand that your concern has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Priya