Eureka Forbes Complaints & Reviews

Dear sir/ madam
My complaint regarding for service of eureka forbes - water puriferi. My appliance is in under amc, i am sorry to say you i am not satisfied to your service. Because we have already lodge complain on dt 12/05/2018 but after 10 days passed and not our service request resolved. I followed many time through the call to customer care but they beg 24 hrs each time but any technician did not come, yet.
Today, received...

We had brought ro aquaguard in mar 2017, with a promise of two free services in a year.

After several followups - someone came in aug 2017 and did a free services. Now, we are behind them for last 3 months for the other overdue free service, which nobody is keen to address. All that, they are saying now that, it is beyond one year, service would be charged!!

When we wrote to their contact address - deepa. [protected]@eurekaforbes.co.in,...

I had a online amc renewal eureka forbes aquaguard contract 5 days ago. I raised a service request no. [protected] to get the aqua guard. But i didnt get any phone call nor did the technician visit me. After that i filed complaints 4 times.

Despite complaining several times, everytime i am given an assurance that the amc will happen in 48 hours yet nothing happens within 48 hours. I have been complaining continuously without...

Do not purchase eureka aquagard purified water.
Because i have purchased 5month before so they do not work properly after 3month then this machine cartage or filter has been blocked.
We have two member only and daily we have used 10 liter water approx. So this machine cartage block.
Services is very bad.
Quality also very bad.
After service engineer verification they told replace cartage as cost is 4000rs...

Dear Sir/Madam,

Greetings for the day,

My Name is Vishal Doshi and I am writing this mail to requesting you, kindly provide me permanent solution for the problem which we are facing after purchasing Eurekaforbes Water Purifier. In December, 2017 I have purchased Dr. Aquaguard Classic+ with E-Boiling+ from Eurekaforbes. I am one of the loyal customer of your company products. Previously also I having Water purifier...

I had bought a new eureka forbes aquaguard 10 days ago. I raised a service request no.[protected] to get the aqua guard installed. But i didnt get any phone call nor did the technician visit me. After that i filed complaints 4 times. Even after that my aqua guard is lying without any installation.

Despite complaining several times, the installation has not happened. Everytime i am given an assurance that the installation will...

We had booked and eureka forbes water filter on the 3rd of May ( customer id [protected]) and your executive had committed that the product will be delivered in 3 to 4 days, & today in the 16th May ( 13th day ) and we still haven’t received the product and now since we have paid the money even you executive ( Mr Brijpal Singh & Sanjeev Yaday ) are not responding properly. I had even complained earlier in customer care ( complain no [protected])...

I have ag enhance green ro water purifier. Filters were changed and is on amc since 10th march. Firstly there was no waste water at all. Then a technician came did something and waste water was 42 litres time to fill tank 80 minutes. Again another technician added a valve resulting in 20 litres waste water. It takes 160 minutes to fill the tank. Is it that technicians are unable to identify the problem to sort it out? Please help out or admit...

Worst service ever.I purchased it around 1.5 yes back.I purshased it from the authorised dealer.At the time of purshase it was told that only 1500 2000 rs will be charged yearly and you will be provided two free services.They didnt provide any free service and charging 5220 rs and insisting for AMC.I called the technician and even he was not aware of how the machine operates.Even the indicator provided on the machine didnt work accurately.Sometimes...

My complaint no. [protected].

I am just fed up constant follow ups with eureka forbes.. The problem started in august.. Which they were able to fix in january 2018.. But again the problem has recurred cos of which there is a lot of water wastage..

Inspite of raising the complaints no executive has come in and it is all about false promise always...

Now i do not want any technician visiting my residence.....

I have been using eureka fobes aquaguard water purifier reviva model for the past one year. Last week one service person came and replaced one cartridge saying its usage was already over. Even after replacement, the water taste was too bad. Our family members felt vomiting sensation when they take that water. I called the same mechanic and said this problem. He asked me to make a call to his office. Then i called to office also. Even after...

The eureka forbes aquaguard reviva ro+uv brand is installed at our residence and we are paying annual maintenance every year. The product gets out of order very frequently and the servicing is really bad.
Yesterday again on our complaint your technician from m/s tacit euro service, authorised service centre, jalandhar (Punjab) attended and today it is observed no light is glowing and water filter not working properly. Your water filter...

We are placing the conplaint for the last one month, the machine is in non-working condition, no solution is being provided each time we registered a complaint we get an sms, to rate the service provided even though the service is not attended. It is high time that you attend the complaint or we shall raise complaint to the national consumer forum. Reference no.[protected]
request no.[protected]...

I had filed a complaint for the non working of RO from the date of installation on 26th April while no action from the company has been taken to resolve the issue. The whole team of Eureka forbes is aware of the problem but no solution. Such companies who play with the health of people should be barred from business. The following complaint was filed on 26th April 2018. I would appreciate if this forum looks at the quality of the product...

My Ticket no [protected]..My instrument is under online AMC, but local center is telling that though the part is available with them, they will repair only if they receive new part from H.O. WE ARE SUFFERING AS MACHINCE IS NOT WORKING..ALL CUSTOMER CARE EXECUTIVE VIZ VINAYAK NAVADGI, ZAKIR KHAN, NITIN MULE, PRAVIN WAGH asking to call each other and we are not provided service since last three days, we are suffering due to nonsense service.br...

Dear eureka forbes,

This is to inform you that a person from eureka forbs (Gwalior) came to my house to do the service of the machine. After the service, there is an overflow of water from the machine. I called mr ravi prajapati ([protected]) for the same many times and he is not looking into the matter. Kindly look into the matter and do the needful. I will be thankful to you.

Regards,
Ajay...

I have bought a 2-year support contract from eureka forbes and was promised by the eureka sales vendor - mr. Prashant (‭+[protected]‬) that he would arrange for servicing of the machine every 3 months proactively without having me to call the helpdesk. I had put this condition because it is difficult for my family members to keep track of the time and remember to call the helpdesk for periodic servicing. At the time of finalizing the...

I have purchased water purifier on 10/04/2008. I have taken service contract for every three years and every thing going good. Problems arise from 24/11/2017. I lodged service request no.[protected] on that day @08.35. At last my request was attended on 01/12/2017 @ 18.15. I meet with letter asking reason for delay and compensation for 154 ours delay mr. Mihir rathod head officer, surat. He refused to accept the letter. So i send it by registered...

I have purchased a eureka forbes trendy steel vacuum cleaner on 30th april 2018 from kumar and kumar enterprices tiptur by paying rs. 7999. I have used only two times from 30th april to 7th may 2018. On 7th may 2018 vacuum cleaner stopped working automatically when i was using after 15min o[censored]se. I kept the vaccum cleaner aside for 1 hr and again switched on but not getting on....

I bought eureka forbes air purifier, a month before and after 5 days this product stopped working.

I tried calling call center but call never goes through.

I have written emails to customer care and after every two days service center is closing down the service request. We escalated the matter to next escalation point but no response.

After escalating to highest level eureka forbes is not taking...