[Resolved] Eureka Forbes — Charge over mrp on dr. Aquaguard classic

manoj18051978

from Bangalore, Karnataka

Dec 14, 2016

Address: 560050

Website: www.eurekaforbes.com

I have purchased dr. Aquaguard classic from eureka fobes, my customer number is : [protected], they have given me bill only for inr 8990 but they have taken inr 9490 from me. The mrp sticker paste on the product is also for inr 8990. When i call to their call center they said that by mistake it has happen and they suppose to refund the amount charged extra, the product purchased on dt 3rd nov 2016 from that day i am chasing for the refund but no response, several time i called their call center #[protected] but always they are giving some false assurance that the amount already sent, please check with bank etc etc.. Please guide what i have to do in this case... Regards manoj kumar (+91 [protected])

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Feb 9, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2016

Eureka Forbes Customer Care's response Dear Manoj,

This shouldn't have happened. My team at Bangalore will connect with you soon and assist you with your issue.

Regards,
Priya

Dec 16, 2016

Updated by manoj18051978 Dear Madam .. You mean to say I am mad to make complain on you or I don't have any other work . Before giving any remarks talk to your sales or account department that how much they have collected from me . Ignoring like this is very easy but try to be in customer place also to feel the pain. . I have not received any call from any of your executives for discusing about the matter.

Verified Support

Jan 04, 2017

Eureka Forbes Customer Care's response Dear Manoj,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya

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Comments

sharma15491

Dec 19, 2016

same thing happened with me. i purchased the vacumn clear from eureka forbes.com and i paid 14490 online but i got the machine which has the mrp of 13990 and importnat thing is i got the invoice of 13990 rs only. i also called to customer care, they always raise compliants but nothing happened. please resolve my problem for more information call to my number - [protected].

Eureka Forbes Customer Care's response, Dec 20, 2016

Verified Support

Dear Customer,

Your concern is important to us. Request you to share with me your registered mobile no./complaint no./customer ID and I will surely have my team to contact you at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Dec 22, 2016

Verified Support

Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Dec 23, 2016

Verified Support

Dear Customer,

As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.

Regards,
Priya