Eureka Forbes Complaints & Reviews

I have been given a defective piece or the authorized serviceman has spoilt the piece. After the last servicing of the purifier, (it is obvious here that the fault/defect was created by the servicing man, called Davis, who operates from Chamrajpet), what started to happen was that muddy water started to accumulate in the purified drinking water container of the purifier! Because of this everyone in the house fell sick and we had to incur...

I purchased eureka forbes water purifier in june 2016, the filter is not working from july 2016 . I had regularly lodged complain through different channels, like calling customer care, sms, email etc. But till today one technician come once, and even after repeated complain problem is not sort .

Also i have been told that defected parts are not included in warranty of product only service is free.

So many times...

Sir, i purchased a i-nova water purifier in SANGLI- MAHARASHTRA. The service was very good there. then I was transfered to DOMBIVALI (DIST . THANE) there was no problem also.Now I am in pune since last three years and services of your office are more than worst. The attitude towords customer is very casual and irrisponsible. so my personnel request to you kindly attend the complaint at your earliest...

We have purchase Aquaguard I had filed compliant 10 days back for maintenance service and compliant no give is 88795885.I was promised that technician would come within 48 working hours. Till date nobody has come to provide maintenance service. I have called five times to customer care no inquiring status of my compliant. every time it has been promised that the technician would come by next day afternoon . However, no body has come till...

I have got sms on my mobile phone regarding service request from Euroka Forbes for servicing of Aquaguard and at the end of the day, got another sms of attending the service request by the technician and service being completed although I have not made any request for servicing the Aquaguard nor the technician attended at my house. All these bogus and fake service requests being sent on sms by Euroka Forbes company or by the technicians of...

I bought this product on 19 aug. 2016 and registered installation request [reg no.96520230] on the same day.till today 2 sep 2016 my installation is still pending.i have complained almost 10 times but no action was taken.subsequent complaint nos are96609151 and96690993. if you cant provide service you better stop selling your products.i have incurred additional cost of rs 2000 in buying water from the market....

Hi,
My name is Hem Nalini ballikurava.I had purchased AG classic from an agent called Prem( [protected]) his head is Sai baba ([protected]). The technicians had arrived and installed the product but it was not working. The technician said he will return back and fix the issue but the issue is not fixed.
I purchased the product on 17 june 2016, paid a total of rs.9000.
From the time we have purchased the product, it has...

I, anil kumar verma, purchased one eureka forbes’ aquaguard ro system model: aquasure xpert from m/s reliance digital, srs mall, gomti nagar, lucknow on 13th aug 2016. The supporting documents are append herewith.
2. I got the delivery on 14th aug 2016 and installation was performed on 17th aug 2016. The installation was conducted by m/s reliance digital or m/s eureka forbes itself however the unit fell down from the mounting place...

Amazed at the bad service and experience from such a old company. Even after multiple follow ups the product delivery has no status.
When the local dealer is able to send same product to our home in 6 hours with installation. Our Online purchase from Eureka forbes site has no shipment let alone delivery status. Heavy disappointment. Even cancellation is charged with 10-12% deduction. I should have taken the reviews seriously our mistake....

I have been using my eureka forbes magna for around 8 months now. All of a sudden the water has stopped filling up the tank. When i switch on my machine, it indicates a blue light indicating that the machine is on, but the tank does not start filling up. I am assuming, its choked somewhere. Could you send a technician over to my residence for fixing it. I stay in bangalore. Can you give me any contact number on which i can raise a complaint...

Service person came to do routine service yesterday. Mobile no of service man is [protected]. After his routine service he shown everything is ok and went away. But when we on the switch of water filter it was not getting on. We called him today for check it. He came to check and after checking he told us that circuit board is gone need to change. He told me to put complaint to call centre. Complaint is lodged. Then he told us that we will...

Hi,

We moved to new home. So had filed a service request with eureka Forbes 4 days bacj. They said in 48 hours technician will come and fix. But after 3 days also there was no response. To cross check when I called they asked me to re-register the complaint. When I asked why they r so inefficient they said they will come and fix today itself. But till now there is no response. I am not sure in what way I can approach them...

Dear sir,

This is in reference to deficiency in service by your side regarding the product which i had booked from your company. The details regarding the product are as follows -

- product name - "dr. Aquaguard classic +",

- transaction date - 13/08/2016.

- customer id - [protected]

- order id - [protected].

- employee code - 4006736.

As...

We have purchase Aquaguard compact UV+ on 15 March 2016 . On 26/8/16 2016 I had filed compliant for maintance service and compliant no give is 88886844.I was promised that technican would come within 48 working hours. Till date nobody has come to provide maintenance service. On 30 August 2016 I once again call customer care no inquiring status of my compliant. Mr Pratik promised that the technican would come by 8 pm latest on 30 August 2016....

I got Aquaguard Reviva installed in March'16 and since then have been experiencing issues with TDS controller in the device. It keeps on fluctuating and I submitted several complaints to local dealer and customer care to get the part changed. The complaint numbers given to me by Eureka Forbes are 86892861 and 86436705. I've been now told that the part is not available and will be changed when available. Its been around 6 months and our heath...

Hi,

All I can say is this product is worst. I have been using this for last 8 months, but in last 2 months it is giving severe problem like low water inflow. There has been complaint given several times in last 1 month and every time technician will come and say this is the usual behaviour.

Please fix the issue so that problem does not re occur again....

My customer id is:[protected] and Place Vijayawada. I have a Aqua Guard RO water purifier with 2 year AMC wef[protected] and valid through[protected] and cost of AMC Silver is Rs.7820/-. As I had a severe problem in the water purifier (water leakage from the bottom and water overflowing from the purifier tank) I had lodged a service request at 5 AM on[protected] and was allotted the service request No.[protected]. Two technicians were allocated...

I do have a aquaguard compact installed in my home.From the last 2 months it is not working. I have filled the complaints 100 times even though no action is taken by the company. They say that we have added your complaint in quick and it will we resolved in 48 hours, but the fact is that from the last two months no technician have ever visited my home. At last today i am getting it replaced by "liv pure" i request all the people over here...

I’m using aquaguard compact water purifier from last 3 years, customer code is [protected]. And this has reference to my complaint numbers [protected], [protected], [protected] & [protected] raised about the turbid water coming from your aquaguard compact purifier unit at my home. On first complaint your technician visited our home and told that water filter is no more working. However filter/cc has been replaced on 29th april 2016, refer attached...

Dear all,

I have entered into two year amc with eureka forbes for my ro. After changing the filter no one turned up for service for past one year. I have repeatedly called the service centre to
Ervice ro.

Amc visit were due in feb and june.

I want to escalate this to management. Give me contact details to follow up

Thanks
Jai krishnan.
[protected]...