Eureka Forbes — CM[protected] service request number open from 31 Jan

What is the SLA for providing service?
what actions does company take on unattended service requests open for 48 hours, 72 hours, a week, a month?
why AMC amount is NOT being refunded? when service NOT being provided within AMC period.
What is the followup process in eureka forbes on open service requests?
why are customers made to make repeated calls, emails?
what is the purpose of customer care email and phone number? to ignore requests.