Claimed

Eureka Forbes Complaints & Reviews

www.eurekaforbes.com

3

Updated: Aug 13, 2026

Complaints 8018

Resolved

4420

Unresolved

3598

Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Eureka Forbes

Having problems with Eureka Forbes?

File a complaint and get it resolved by Eureka Forbes customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Eureka Forbes

Eureka Forbes reviews & complaints page 10

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: #322, II Cross, 10th Main , BSK I Stage, II Block,, 560060

Dear sir,
I purchased dr. Genius + water purifier with the serial number [protected] on 12th october 2016 from your authorized distributer mm water purifiers (Mr. Nagesh - contact number [protected]). He used to service the equipment regularly. 2 months back he told us to changed the filters as we got the 'service' led glowing in the equipment continuously. After that we have been seeing multiple problems and your authorized person...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: 7 Shyamala Vandana Street West Mambalam, Chennai, Tamil Nadu, 600033

I have escalated ticket and Even post escalation, no response. Such a brazen attitude. Sales person states, do whatever you could. He mentioned he has recording of sale conversion etc. I told him politely, I can do anything but raise complaint. He seems to be right, and I lose. Such a pathetic support for customers.. Reference- Your Escalation request number is [protected]...

Helpful

Found this helpful?

Address: 560078

My water purifier invoice date 18 July 2018 is under one year warranty.Technician from Eurekaforbes has come today and informed me that water filter is not working.In addition to that, he asked me for the service charge of Rs. 350/-

Since the product is under one year warranty, there should not be any charge for serving and to change the filter.
When I denied for the service charge, he left the work under the middle...

Helpful

Found this helpful?

Address: Whitefield-Hosakote Road, Kannamangala, 560067

Website: www.eurekaforbes.com

Sr:[protected] was raised on 29-may-2019 for aquaguard geneus ro water purifier not working by calling the customer care [protected], the product is under amc. Called the customer care on regular intervals for days to arrange technician, the technician is not arranged. The customer care executive is careless and says that he is escalating the issue to higher authority and cannot do any thing apart from escalation. As eureka forbes has failed...

Helpful

Found this helpful?

Write a comment

Address: Pune, Maharashtra, 412101

Service request no: [protected]. Worst service by eureka forbes. I bought kordfree vaccum cleaner of eureka on 14th jan 2019 against comparison with dyson and your sales person mr. Ramesh singh and mr. Koli have assured to provide best possible service when they were on sales call
But in just 4 months span my machine is already repaired once and it took 6-8 days for your service person to identify this problem. Next incident happened...

Helpful

Found this helpful?

Write a comment

Address: B/202,KALPANA BLDG, ATMARAM MHATRE RD,DAHISAR W, Mumbai City, Maharashtra, 400068

Customer id: [protected]

Registered mobile no: [protected]

I had subscribed amc contract from november 2018. Since then only one service i have received. To my utter shock, on may 2, 2019 i received message on registered mobile number that service was done. No one had visited my palce. Today i checked the account details and found that address has been replaced with sumone's else address and benefit is given to...

Helpful

Found this helpful?

Write a comment

Address: 560038

Website: Eurovigil

Eurovigi customer service is terrible. Had ordered an intrusion system with cctv & alarm system. Regret that the installation team has not completed instalation even after continuous follow up with even senior manager.

It’s been two months since the installation team was to complete work but regret that they have not. I have had to follow up even with the senior manager but to no avail.
Request that this is resolved...

Helpful

Found this helpful?

Write a comment

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I brought eureka forbes magna ro last december and for last couple of days the water is having bad taste and when the service executive came for checking, he stated that the candle need to be replaced but this wont be covered under warranty, this is totally pathetic, not sure what is the warranty for then
Can you get this addressed?
Sunil kak
[protected]...

Helpful

Found this helpful?

Write a comment

Address: Thane, Maharashtra, 400603

I have raised a service request on 5th sep, we got a message stating we will be contacted in two days. We try and get in touch with you guys on daily basis and the reply we get is technician is on the way, we sit at home cancel all our plans to make sure technician does not return, however everytime no one turns up.

Technician mobile number - [protected]

This guy answers the call everyday and tells me i am on...

Helpful

Found this helpful?

Write a comment

We purchased Dr. Aquaguard just 2 months back and observed that water was not filling up. We called up the Executive. He sent an Engineer who said Motherboard is gone. We called him multiple times to follow up on the issue. But no response from him. We decided to escalate on it and called the Customer care where the SR was registered and closed though the issue was not resolved.

I found the online complaint URL
https://www.eurekaforbes.com/escalate-service-request...

Helpful

4 other people found this review helpful

4 found this helpful

Address: Kannur, Kerala, 670307

Website: www.eurekaforbes.com

Dear sir,

Please refer to your invoice cum contract receipt no.[protected] dated[protected] issued to mr. Chittaranjan v n, annur, payyanur for aquaguard classic (Water purifier) for an amount of rs. 4045.00. The service contract will be valid for the period from[protected] to[protected].

It is submitted after hasting payment for the amc your service division hasn't taken fervency even to change the filter...

Helpful

Found this helpful?

Write a comment

Address: Chennai, Tamil Nadu, 600080

Dear eurekaforbes,
I have bought eureka forbes aquaguard reviva ro + uv + tds through m/s. Xpert ro systems (Eureka forbes franchise business partner) on 24-05-18 and product is installed on same day itself, while checking the tds level it shows between 250 to 300 ppm. During purchase of product eureka forbes (M/s. Xpert ro systems) informed that tds level for drinking water is below 100 ppm, but the machine is giving nearly to 300...

Helpful

Found this helpful?

Write a comment

Website: www.eurekaforbes.com

Dear sirs,
I had requested your office to re-install my water purifier to my new address on 19th march. The next day i got a call from ernakulam informing me that the technician will visit my residence the following day which did not happen. I was also told that the charge for re-installing is rs 500 to which i agreed. Yesterday i received a call from the technician himself from ernakulam informing that he will start from there on...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Bangalore, Karnataka, 560099

Website: eurekaforbes

Have purchased dr aquaguard magna hd ro+uv (Nxt) origa on 20-jun-17. From 01-sep-17 onwards we are facing problem with product (Red light blinking). After that i have raised service request on 10-sep-17. Repeatdly we are facing the issue like red light blinkin, water leakes, pumb issues. Water tank is not filling. From the last 15 days my baby (7 months) getting clod and cough. Service request no: [protected]. Order no.[protected] customer...

Helpful

7 other people found this review helpful

7 found this helpful

Write a comment

Address: Bangalore, Karnataka, 560077

Website: www.eurekaforbes.com

I had purchased dr. Aquaguard magna hd green ro water purifier from eureka forbes aquaguard. Being in bangalore, the service was provided and installed last year in the month of sept 2016.

My customer code with eureka is [protected]

However, before 1 year had completed, the hd filter which is under amc / warranty replacement needs to be changed as per the technician who had come to visit us.

Service...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: 400072

Dear eureka,

I purchased a aquaguard from your company in january this year. Your company servicing agent, imran came to my house for free servicing in july, 2017 as my aquaguard was in warranty. He informed me that the candles need to be replaced as they have become dirty within 3 months of purchase. So i replace the candles at my own cost (Receipt attached). The very next day my aquaguard stops working, thereafter the water...

Helpful

Found this helpful?

Write a comment

Address: 560100

Lts been 2 months i m being calling u guys for the change of my water filter but it looks like my complaints are falling in the deaf ears. I am being promised that my service will be kept on priority basis but seems like no use the word priority is just a word when it comes to fulfill the commitment. So kindly let me know what should be my next step...

Helpful

1 other people found this review helpful

1 found this helpful

Address: 560097

Website: Eureka forbes.

My recently purchased still under warranty health pro vaccume cleaner uv light, carpet brushing roller and the high low sucction button is not working. I have hardly used the device. I purchased it along with the water pufier reviva uv last september. Already the water purifier pcb is changed due to some technical fault. The exchange offer old water purifier is not yet taken from my home. Promised life time warranty documents which was supposed...

Helpful

Found this helpful?

Write a comment

Address: Chennai, Tamil Nadu, 600073

Website: www.eurekaforbes.com

I had ordered Aquaguard water purifier order ID[protected] on 23rd June 2017 through online payment. I planned for my new flat, but i got to know it's getting delay, so the next day i cancelled the order, and received the confirmation of cancellation through email reference number # 11336. Still my refund not credited in my account. When i check online the delivery status it's shows my product will be deliver in my address on 5th July, but...

Helpful

Found this helpful?

Write a comment

Address: 380004

Website: no

I have given request regardin my aqaua are not working due to water flow is very slowon 29/06/2017at your customer care no.39883333.till date your company should not send any technician to solve it. i always contact your customer care no. regarding complain they answer me to day technician will visit your home, till date no body came to my home regarding my complain
It is very samefull towards your multinational company should not...

Helpful

Found this helpful?

Write a comment