Eureka Forbes Complaints & Reviews

Service Request # CM[protected] : I renewed my AMC on 20.04.2023 by paying Rs. 2700 and an automatic service request generated for Cartridge replacement. Without replacing Consumables service request was closed surprisingly on 30.04.2023. On Asking your service provider in Chandrapur (Mobile No. [protected]), I was informed that it was closed by mistake. Therefore, new service request was raised

Service Request # CM[protected]...

Please refund the money for our AMC. It is now almost 3 months since our AMC renewal on March 9. We are tired of calling and begging you to get our filter replaced. Everytime we call you, you create a new ticket, and say that someone will come in the next 24 hours. Since almost 3 months, no one has come. Please refund our money. Please ask your customer care people in Kolkata not to call us because they are not able to help, and just waste...

Product: Eureka Water Filter
Product Description: AQUASURE DELIGHT RO+UV+MTDS

We have ordered the Eureka water purifier last year, and it is still in the warranty period.
The filter stopped working within the first few months, and we raised a complaint for the same. The issue got resolved 2-3 weeks later when the technician finally visited and repaired it.
Unfortunately, the filter stopped working again...

Attached is the picture of the cracked Eureka Forbes water filter.

1. It cracked when no-one was home.

2. The machine should be replaced or the spare part that has. racked replaced.

3. Technicians are rude and bullying me to pay for it. Saying they cannot belive what I say. Noone has visited despite repeated requests.

4. The service centre and the customer care doesn't care about...

I purchased my water purifier from Pune in June 2022. This Eureka Forbes water is not even a year old and the outer fibre body part cracked on 18th May 2023.

Since that day I am calling the customer care and following up with the service technicians. It cracked on it's own. No-one was home at that time.
The technician says that he will visit only if I agree to purchase the body part, because it's not under warranty....

I purchased AMC for my water purifier.
for 2 years in January 2019 and one filter change and service was done immediately after the purchase. No other service was done after that. In Jan 2020, I got call for the filter change and it was scheduled. I planned my office hours late that day just for filter change but no one came even after long wait. There were few more calls later but no one came for filter change. Then covid lockdown...

We renewed the Annual AMC contract on 9th March. We are calling them since then to come and replace the filter, but till date no one has come. Called multiple times to the call centre, and sent multiple emails.

Latest Ticket ID: #AOZB-517476

Before this there are so many tickets....

Service complaint is not resolved for more than 2 months...

I have raised complaint on mar-19 and I got response after two weeks of complaint that my power card is gone and then they took time till today ( 19-May-2023) I got response that vaccum cleaner motor is gone. and pay 1185/- to get it repaired.

I am really unhappy and very worst quality high brand companies are making products and very untrustable response they are giving.

My Ph:- [protected]...

I purchased EUREKA FORBES WP AQUASURE A-ST in the month of October, 2022. However, till date no service is provided. I have issues in the water purifier, as there is hot water coming and at times the acquaguard is not working. In this regard, compliants have been lodged several times but till date no response. Also, compliant was made to the customer care BUT no response to it. IT IS DISGUSTING THAT NO SERVICE IS PROVIDED IN SIX MONTHS AND...

I had written the below email to escalation team which says it all:

[protected]
I am writing this email with a lot of disappointment and anguish as a customer. Sorry to say but I have never come across such degraded services ever in my life.

I had raised the complaint for my water purifier on 8th May stating that hot water was coming from the purifier and the light was blinking indicating that the filter...

The product is new, only got it placed 6 months ago and since then it is giving problems. I have to raise a request every couple of days, the service provider comes and does some thing charges money and promises no problem will happen henceforth. But again the same thing happens. I have lodged multiple complaints over the last six months....

I have raised service request for repair of my aquaguard water purifier from 1st April 2023 with Request no WO[protected] and still the request is open and it is escalated many times. still no one bothered to atleast call me. I have created another repair request on 11 May 2023 with request No CM[protected]. Even this request is escalated multiple times but no one addressed the issue and not even a single call is received.
Please...

The latches are very delicate and got broken immediately we bought the machine and now it is lying out of service for years....

I have purchased a water purifier last year at 16000 aft year purifier indicator shows to change the filter so I call the team to change the said the total filter kit change costs approx. 5000 and every year this should be done to better your machine 's life so they are selling machine at 16000 and their filter s at 5000 every year what a scam .....

I have requested for servicing for my aquaguard multiple times through the Whatsapp Chat bot still no one has come. One person came but didn't change my filter as he did not have it, said will bring it tomorrow, made me renew my annual contract and never came back didn't receive any calls from there on. Whatsapp chat bot says it has esclated with concerned people but still no one comes no comunication at all. there is no other way to reacht...

Eureka Forbes has sold a product Air purifier and not able to service the product. Compliant raised through contact centre vide CM[protected]N 18TH March -23. Still not addressed. Multiple calls made to local team but no action taken till date. Spares no available. Model no HPA-500. I need a my money back since the product is one year old and not serviceable by Eureka Forbes....

I ordered an Aquaguard Aura product from the eureka forbes website and paid online. Date of purchase April-09-2023. I still haven't got the delivery of the product, and there is no response from the call center when I ask for a refund. This is cheating and lying from Eureka Forbes. I just want my money refunded, and close this out....

My name is Anurag Khawas resident of Gangtok, Sikkim.

I bought Eureka Forbes LVAC robot from your company Eureka Forbes, on 19th May of 2022. Due to some defect in the robot, we took it to the nearest distributor based at Gangtok.
The person there informed us that the issue was with the motherboard and that our robot will be exchanged. The exchange process started in March of 2023, but till today Ie 7/05/2023 we did...

I have paid a total of Rs 15, 100 for a 3-year AMC for 2 water purifiers in my home (Rs 6400 and Rs 8700) as per the estimate given by the service person, Harish, who came to our house. One is an old one, the other is brand new, purchased in February 2022.

Payment was made by State Bank of India cheque dated[protected] to the service person on his assurance that the rates would change in the next month and it was in my interest...