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Eureka Forbes

Eureka Forbes — Cockroach in the Machine

Address: Mumbai City, Maharashtra

I had purchase Enhance machine in October 2014...When the service technician came...the machine was fill with cockroach...we request him to please the change the machine immediately..but he said the seal was not proper and he has adjusted with a sealant...next day my son again spot the cockroaches...after I have being only given false promise ...I am horrified by this act of the company, , , , , I shall sent pictures to all our whats up and see that the company should not be in able to sell this product to other CUSTOMERS
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Eureka Forbes customer support has been notified about the posted complaint.
 
4 Comments

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Comments

Dear tarunvanvari, we are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team
Reply
We too have the cockroach in the Eureka Fobes Machine, i dont know what to do...am thinking what is the purpose of purchasing the purifier..when it is culminating the same.
Reply
I am also facing the same problem in my Aquaguard. I have the top model of Aquaguard genius and i am clueless how the cockroaches are getting in the tank.

Even i had complained earlier but service engineer just make up some stories and go away.
Reply
Eureka Forbes Customer Care's response, May 19, 2019
Verified Support
Dear Alock,

Request you to send in your registered contact number or customer ID. I will have my representative connect with you for further help.

Regards,
Priya
I bought Uv + Uf Enhance in October 2015, lately I am finding insects in my machine.
Last month I found a small centipede, again today I found a big black ant.
What is the use of water purifier if it cannot even block the entry of insects.
Reply
Eureka Forbes Customer Care's response, Jul 15, 2019
Verified Support
Dear Bhoomi,

This is concerning to read. Kindly share your customer ID/registered mobile number here, so that I can have my team connect with you to help you further with this.

Regards,
Shiraz
Eureka Forbes Customer Care's response, Aug 2, 2019
Verified Support
Dear Bhoomi,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Shiraz

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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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