Eureka Forbes Complaints & Reviews

I have been calling Eureka Forbes for the 7th time today for getting my filter tap fixed, every time I am promised that they will send someone buy noone have turned up yet. This is after paying Rs. 6000 AMC. The filter costs Rs.16000 and we were not told that the service charges will be Rs.5500 annually because thats the cost of the candles/mechanism inside.The tap that comes with a Rs.16000 filter has always been unsteady and wobbly which finally fell off after a year. The filters pipe got blocked after a year and we had to go through the endless calls and follow ups to get that fixed just like we r doing now to get the tap fixed. I regret having bought such an expensive fiilter expecting that service and quality will match the price.

I HAVE PURCHASED AN AQUA GUARD TOTAL SENSA MODEL INTHE YEAR 2008 FROM YOUR CHENNAI ANNA NAGAR BRANCH . EVAR SINCE I PURCHASED THE PRODUCT THE MACHINE ENCOUNTERD MANY PROBLEMS BUT YOUR SERVICE PERSONNEL NEVER ATTENDED TOTHE PROBLEMS IN TIME . NEVER DID THEY ATTENDED TO THE PROBLEM TO MY SATISFACTION. THE MOTOR WAS CHANGED 0N[protected] ON COMPLAINT OF LEAKAGE OF WATER FROM THE BOTTOM . NOW YESTERDAY[[protected]] ASTHE REJECT WATER IS EXCESSIVE, IMADE A COMPLAINT TO THE CUSTOMER CARE CENTRE AT CHENNAI. THE TECNICIAN WHO VISITED MY HOUSE STATED THAT THE MOTOR HASTO BE CHANGED ONCE AGAIN [EVEN THOUGH THE MOTOR WAS CHANGED ONLY 6 MONTHS BACK] AND I MUST PAY RS.3500/PLUS SERVICE CHARGES FOR THIS . NOW I WOULD LIKE TO KNOW WHETHER THE QUQLITIY OF YOUR MOTOR IS SO INFERIOR THAT IT CAN LAST ONLY FOR 6 MONTHS? DR T.MUTHUVELU, PLOT NO.7. SANGEETH GARDENS, JAI NAGAR 19TH. STREET [EXTN] ARUMBAKKAM CHANNAI 600106

I lodged a request to FREE service my Aquasure water filter with "AQUA SHARP SERVICE, BP. CODE: 14812, SEC-3, ROHINI BRANCH"
The technician Pramod while servicing the filter offered to install "Aquaguard Water Filter Cartride" for Rs. 375/- After installing and servicing when asked for the proper bill he misguided by putting the amount on "SERVICE ACTIVITY REPORT" which clearly says "This is not a bill. Don't pay against this report". When called at Aqua Sharp Service office phone number [protected] one Ms. Kumud told she would mail a copy of the bill. So I asked I would wait for 5 mins for the E-mail and after receiving the bill would make the payment. So she then said it is not possible to mail today and she would then send a physical copy tomorrow at my residence. So I told her when I would receive the copy of bill the payment would be cleared.
Then she told me to not get the candle installed and asked me to return the candle which was already installed. How can she tell me if I should buy or not buy something? Why is she not providing the Bill? She and her colleague Ms. Sonia has further told me that they do not provide any bills when they sell to customers (Recorded call conversation) and only when asked they mail the bill in 1-2 days. When I contacted at Customer care and lodged my complaint they again provided the contact number of AQUA SHARP SERVICE and disconnected the call. (Recorded call conversation)

I hope you understand the fraudulent nature of this sale and take most strict action against this company.

Regards,

Hitesh Garg

I had called to our local service centre at ahmednagar city for servicing of my Green RO Aquaguard water filter near about 45 days ago, but still there is no any kind of response from them. After that i had called many times to their technician, but every time he is giving some useless reasons and misbehaving. My problem is not solved yet.

I have purchased Aqua Sure product in October 2015, after a week its not working, therefore logged complaints & called many times but till today no one resolve it. Whenever I have called, got the assurance from tell callers team that problem will be resolved by today. Even on yesterday had a same experience that ''Sir, your problem will be resolved by EOD''. But till today nothing is happened. Complaints No. 78661714 Dated –[protected] Compliant No. 80350094 Dated –[protected]

Very machine ive ever purchased. Aquaguard is the worst brand ive ever used we also have kent and all the part are easily available.the main thing is that was purchsed top end model of aquaguard geneus. That no one can in the whole district. Now we planned to hire a lawyer and post a complaint to court for this thing.
GURTEJ SINGH BHATIA
happy home, near uco bank, itarsi dist. Hoshangabad
[protected]
Just a single part of machine was required but now it was too late...
Thank you aquaguard... You are not a paani ka doctor..
I think your creap BRAND needs a doctor now...

I have booked a water purified on 20.02.2015 with your company through one Mr. Virendera Singh Cell No. [protected] and have issued a cheque for an amount of Rs. 10, 490/- for purchase of the product. I was told that the machine will be supplied to me by monday. Thereafter I have been constantly calling him for supply of the product. However, till date I have not received the delivery but only false promises that machine is on the way and will be delivered to you anytime. I can show you the call records from my mobile.

In view of the above, I call upon you to investigate the matter, why the machine has not been delivered to me till date and what is the status.

Without prejudice to above, I intend to initiate action for deficiency in service, which please not,

My Cell No. is [protected], [protected]

Ram Ochani
Advocate

Hi, i own a aquaguard RO enhance model and is on AMC for the 3rd consecutive year. I rarely call the customer care, but when i do for any issue the service is very poor. Its been 4 days since i registered a complaint, but no one has attended till now. My mobile no. is [protected] and the complaint ref no. is [protected]. I had called 3 times to remind your customer care and all that they do is give me assurance of sending someone at the earliest, but no one has turned up till now. I would like to redress this issue to the consumer redressal forum here in chennai if continues to be unattended . I am quiet surprised inspite of being in chennai, a metro city, it takes unusual so long to even attend a complaint that too for a customer on a AMC . I also feel aquaguard shoud take steps to cancel contract of such irresponsible service centers, which only spoils eureka forbes reputation. thanks for any response in advance, and let me know if you need any futher details

I have moved to a new location in Bangalore from Garebhavipalya to Electronic City on 22nd Feb 2015. Raised a re installation request (no[protected] for the Aqua Guard Enhance RO+UV model on 23rd Feb 2015. On 24th one service engineer called me and told that he is going to come next day (ie 25th Feb). Ok fine. On 25th I called that engineer and he replied that he is not going to come and he has given a number of a 2nd service engineer. I called 2nd service engineer and he told that he is going to come next day (ie 26th Feb). On 26th morning when I called that 2nd engineer he also replied the same as told by 1st engineer that he is not going to come. Some other service person will come to attend this request. I have raised a complain (no 91336606 dated 25th Feb 2015) but no action has been taken so far. I am really disappointed and thinking why I have taken Aqua Guard. They are having a 3rd class service depertment.
I don't know what shall I do. From where I shall get the work done.

Regards,
Pralay Kumar Pal
Mob : [protected]

I had taken AMC for two years from 13.3.13 to 12.3.15 from eureka forbes after paying Rs.2400/- for my water purifier Forbes Designa. But after that only a time your service personnel visited us on 14.1.2014 that to after repeated phone calls. Now the AMC is on the verge of its termination period and for the last one month I have been contacting your service centres here at Calicut but no service is being done. I even complained in your toll free number [protected] and complaint is registered on18.2.2015 and my request is registered as [protected]and cust-id is [protected]. Please do the needful at the earliest or I will be constrained to take appropriate legal action against the company.

Dear Sir, I have purchased Aqua guard Compact on 18.02.2015 from Online.my Customer ID is [protected] and my registered mobile no is [protected]. At the time of the sale so many false commitments, sales representative said that your installation will be done within 48 hours of product delivery. My product delivered on the date 21.02.2015 and i have called customer care they said that it will be installed within 48 hours. I have wait for 48 hours nothing happened.Then i have complained on 23rd Feb 15 nothing happened no one called me. Again i have complained on 24th Feb 15(complain no-[protected]) one technician called me(ph no-[protected]) and told me today is not possible.On 25th Feb after so many follow up one person come for installation around 2pm. But he have not sufficient tools to fit and told me a plumber required and left the product without installation.In between this i have again complained they told that your request forward to the respective representative he will contact you your installation will be done soon.and Activity no([protected]) generated for my complain no([protected]). Is this good and quick service provided by Eureka Forbes??? I am really disappointed with the service of company after ordered from online.Its a bad and terrific experience with Eureka Forbes. I will suggest my friends and my colleague don't go for online shopping. At the time of sale they will give you all commitment but after sold out of the product they don't value their customer.Also i am going to share this with social network(Facebook and twitter).People please don't go for online shopping for any product from Eureka Forbes.

our AQUAGUARD RO (silver) has stopped refilling since yesterday early morning.we spoke to local eureka forbes personnel who asked us to send sms REQ to a number.we received confirmation of complaint registration as well.
It also seems that our change of address in january( from secunderabad to vizag) has'nt been upgraded in your records.i then called your toll free number and they quoted our present address correctly (although they denied the knowledge of change in address initially).the customer care person ensured 24hrs service but we are yet to find help.since its a matter of drinking water should'nt it be resolved ASAP?and yes the product was reinstalled by your firm personnel.

Extremely disappointing behaviour.Not at all expected from your firm.
our present address is
44-25-1/8;
Ratnadeep residency-s3;
Railway new colony;visakhapatnam-530016
AP

Dear sir, this is mohd shoaib khan from delhi i have order one of aqua guard enhence UV in first november 2014 but machine still not delivered at the home address, regarding this i have contected many people in delhi but no one solved the problem and machine was ordered at the ECS basis and first down payment of Rs 1500 has been deduct from my A/C i have requested and contected to eureka forbes karkarduma branch in delhi and gave them a details they all said that we ll solve your problem but nothing was done the forward to one another, now i want refund my money back as soon as possible : get back to me soon contact no : [protected]/ [protected] name : mohd shoaib khan add : 443 St No 9 shakti vihar delhi 110094

I have purchased aqua guard compact purifier on 13 Feb 2015 online with a transaction id- [protected], Authorization Code- 054571 and Customer ID is [protected] Till now that product has not been delivered, At the time of purchasing sales executive Ravi told me that they will deliver that product within 7 days. And when I call to customer care they also are unable to provide details, and when I ask for complaint number they are not giving any. i have written mails but with no use. Will the product be ever delivered? if not pls refund the money my no. is [protected]. Email [protected]@yahoo.com

Dear Eureka Forbes, I am a customer using your water purifier product. ITS ALREADY 7 DAYS AM I OVERHEARD???????????????/ U DON'T VALUE YOUR CUSTOMER...I have an Aquaguard, which I am using it from long time. I have made a complaint on 17th February. [Req No - [protected]]. Nobody attended the request till today. So I called up Area Manager Mr. Siddharth ([protected]), Then after that got call from Radheashyam, said will be coming on the next day, He came but went back that certain part to be replaced and said will come back next day, But till today he DIDN"T . I called the STATE MANAGER Mr. MAHINDRA ([protected]), he said the technician will come shortly. TILL TODAY NO ONE CAME.Again I ESCALATED a CALL oon Your WEBSITE. Till TODAY NO BODY RESPONDEDTHIS is Not My First Experience, Before also IT HAPPENED so MANY Times That had To CALL the Area MANAGER then ONLY the PROBLEM get resolved. Your service sucks. And more over the customer care doesn't even respond.I never expected this kind of service from a company like EUREKA FORBES. Why do you have such irresponsible people, who neither can work properly.Please look into this. And let me know about a solution to this issue.

I have purchased aqua guard compact purifier on one weak Till now that product is not installed, At the time of purchasing these sales executive lied to me that they will install that product within two days.They also lies within two days we will install.

Recently I had a problem with my Aqua Guard water filter RO which was bought before 5 years. I contacted a service executive in Chennai and he shared a mobile number [protected]. This person is Damodharan who worked with Aquaguard before 2 years. He visited my home and replaced all my filters and the taste of the water didn’t change even 10%. On installing the filters there was a leak and he was unable to repair / replace a small part. He informed us he will be back and upon repeated times of reminder he didn’t turn up. After 15 days I called the customer care, they informed this guy is not from Aquaguard. The filter he replaced is not original it was local duplicate. He has charged me 4800 Rs and now it’s a lost. I replaced the original filters with the company person and it was not working excellent.

Respected Sir(s) Greetings from "A" Square Foundation Please be informed that Mr. Srinivas (Mobile No:[protected]) sold UV + RO machine in January'2014 in the name of my wife Ms. Deepa . R (Registered mobile no:[protected]) Following commitments were given by your sales executive at the time of selling the machine: 1. 3 months once they will service the machine for one year (4 times) ( Only 3 Services completed so far) 2. On installation the water sample will be taken and a report will be given (Water sample taken no report was given) Please look in this and get back to us at the earliest.

I HAVE AN INOVA AQUAGUARD MACHINE WHICH I PURCHASED ABOUT4-5 YEARS AGO. I HAVE THIS UNDER ANNUAL MAINTENANCE CONTRACT. THE SERVICING DONE IS OF EXTREMELY POOR STANDARD. I AM NOT AT ALL HAPPY. THE PEOPLE ARRIVE WITHOUT FIRST CALLING. MY MACHINE HAS FUNGUS GROWING IN THE COMPARTMENT TO BE CLEANED ONLY BY THE COMPANY- PEOPLE. IT HAS STOPPED WORKING NOW- NO WATER GOING IN AT ALL!!! I WOULD DISCOURAGE OTHERS FROM BUYING THIS PRODUCT BECAUSE OF POOR AFTER-SALES-SERVICE.

Details- Model No: Pro(+) Unit No: 6002507 Dealer Name: Dharani enterprise Order No: 599 Dated: 17/8/12 Issues Faced- 1. From the very first day TDS is 100 2. Within 3 months 2 times filter changed 3. 10th month - malfunctioning of pump reported and was changed only after several request that too after a long time 4. On 12th month external filter was provided, but within next 3 months membrane also changed. And in the span of next 6 months membrane has been changed thrice. We spent around Rs.6000 for the above. 5. Now TDS was above 200, once again they are asking to change membrane and pump 6. Machine was dismantled on 26/9/14 and they didn’t even bother to come and reassemble it Kindly provide a solution for this.