Eureka Forbes Complaints & Reviews

We are using Eureka Forbes Filter, we faced a problem & Raised a request. From Suchitra circle - PIN 500055, technicican Mr. Jagannath Came & he cleaned the filter & asked to install a pre-filter, we agreed for that, they changed 1000/- for that. But after all these issue was not resolved then started calling him, nextday he was back & said internal filetrs are gone. We paid 1000/- & he replaced. But still we had the issue. Then after too many calls his manager Srikanth said, he will come check. But he didnt came. The same Jagannath came & this time he said issue is with the pump. He taken the machine then ... for next 4 days... no one is taking the call.

This is Senthilkumar, bought AquaSure Xpert 4 months back in Bangalore. Since bought, always getting some other issues and used to call contact centre. Again, around 12 days back, machine is showing “Fault C” and not working. One person named Mr Lingraj attended the issue and told that he would solve the issue within 24hrs. After that around 4 to 5 complaints I gave through web, SMS and via contact center. Nobody has come so far. Really I fed up with the service and buying the water from outside past 10 days. Please advise me to move forward. Senthilkumar [protected]

my aquaguard is lying dead for last 5 days and im continously following it up with customer care everyday. but nobody in eureka is bothered. these guys come very easily when AMC renewal is required. but when it comes to service, they disappear. I WILL SUE EUREKA FOR THIS HARASSMENT.

my aquaguard sensa was not working since sunday.today morning when i called on [protected] and booked the complaint, i was told that the technician will visit us at5pm.i requested for an early visit around 3pm.after coming back from hospital, i was waiting for the technician.again i called at 5.40pm, they said the technician is in our area n will be coming soon.i waited till 7pm leaving all my work aside.nobody has attended.this is the same response everytime.iam fed up with the service.kindly take strong action against eurekaforbes.

Our RO-(aquaguard enhance green RO WP) is not working properly it is not filtering the water properly the water tastes normal like tap water we are not getting the real taste of the 'ro water 'which tastes like bisleri . We are complaining since 2 weeks but no action is taken against it . We are very dissapointed from your service .so kindly please take action against it as soon as possible. Customer id- [protected]. Sarika madan 9205 gali zameer wali pul bangash Nawab ganj Azad m.k.t Delhi 6 Phone no.[protected]

My name is Harpreet, bought aquagard since three months. Unfortunately I 'll give you payment twice through credit card. I regular calling your executive Mr Ravi & Mr. Jagesh nither they pic my call nor revert me & also very rude. I have lot of iinconvenience. Really very disappointment regarding the behaviors of these two guys. So I request you to sought out this matter ASAP. Hope i'll got revert from your side.

My aquaguard ( model Nova ) is on AMC. Its water flow switch is not working for past 4 months. The local Eureka Forbes mechanic did some temporary adjustment but it's still not working. I was told t It needed replacement which will come from Coimbatore . But it never came and my aquaguardis lying unrepaired. I have also complained by SMS several times at [protected]. The reply giving a complain no comes promptly ( complaint no [protected], [protected], [protected], [protected]). Brig nardeep naithani Kinara 4 Near DSSC Kotagiri road Wellington Coonoor Nilgiris Tamil Nadu

Still writing so many mails and lodged 5-6 complaints nothing happened. I don't get any service except one call and on missed call. The person told me on phone this require some part change or require senior person visit but nothing happened. till today. 5 months passed. My problem is Water purifier stop working . after some times it start again working. Time is not fixed. It may be 10 minutes to 2 days. Some complaint no and dates as below to see you support performance. after these complaint no visit by your support staff.[protected][protected] [protected] [protected] If you require other complaint no before this I will provide these . problem is same. It stop working frequently. Your product as well as your service are very poor. I feel I made a mistake to purchase Enhance UV. anyway, Please arrange technician visit as soon as possible to solve this problem permanently. Currently Filter is out of order since Saturday evening.

When I was enquiring about this product, I used to get calls everyday from Eureka Forbes. A guy named Aditya used to call me from Mumbai. Once I got the product, no body called. From last 3 days the product the product is not installed and all the helpline numbers are always busy. I logged a request but still no go. The escalations handled by Miss Anu Kotian ([protected]@eurekaforbes.co.in) does not even respond to the escalations raised. Very poor customer service and after sales service.

I have been calling Eureka Forbes for the 7th time today for getting my filter tap fixed, every time I am promised that they will send someone buy noone have turned up yet. This is after paying Rs. 6000 AMC. The filter costs Rs.16000 and we were not told that the service charges will be Rs.5500 annually because thats the cost of the candles/mechanism inside.The tap that comes with a Rs.16000 filter has always been unsteady and wobbly which finally fell off after a year. The filters pipe got blocked after a year and we had to go through the endless calls and follow ups to get that fixed just like we r doing now to get the tap fixed. I regret having bought such an expensive fiilter expecting that service and quality will match the price.

I HAVE PURCHASED AN AQUA GUARD TOTAL SENSA MODEL INTHE YEAR 2008 FROM YOUR CHENNAI ANNA NAGAR BRANCH . EVAR SINCE I PURCHASED THE PRODUCT THE MACHINE ENCOUNTERD MANY PROBLEMS BUT YOUR SERVICE PERSONNEL NEVER ATTENDED TOTHE PROBLEMS IN TIME . NEVER DID THEY ATTENDED TO THE PROBLEM TO MY SATISFACTION. THE MOTOR WAS CHANGED 0N[protected] ON COMPLAINT OF LEAKAGE OF WATER FROM THE BOTTOM . NOW YESTERDAY[[protected]] ASTHE REJECT WATER IS EXCESSIVE, IMADE A COMPLAINT TO THE CUSTOMER CARE CENTRE AT CHENNAI. THE TECNICIAN WHO VISITED MY HOUSE STATED THAT THE MOTOR HASTO BE CHANGED ONCE AGAIN [EVEN THOUGH THE MOTOR WAS CHANGED ONLY 6 MONTHS BACK] AND I MUST PAY RS.3500/PLUS SERVICE CHARGES FOR THIS . NOW I WOULD LIKE TO KNOW WHETHER THE QUQLITIY OF YOUR MOTOR IS SO INFERIOR THAT IT CAN LAST ONLY FOR 6 MONTHS? DR T.MUTHUVELU, PLOT NO.7. SANGEETH GARDENS, JAI NAGAR 19TH. STREET [EXTN] ARUMBAKKAM CHANNAI 600106

I lodged a request to FREE service my Aquasure water filter with "AQUA SHARP SERVICE, BP. CODE: 14812, SEC-3, ROHINI BRANCH"
The technician Pramod while servicing the filter offered to install "Aquaguard Water Filter Cartride" for Rs. 375/- After installing and servicing when asked for the proper bill he misguided by putting the amount on "SERVICE ACTIVITY REPORT" which clearly says "This is not a bill. Don't pay against this report". When called at Aqua Sharp Service office phone number [protected] one Ms. Kumud told she would mail a copy of the bill. So I asked I would wait for 5 mins for the E-mail and after receiving the bill would make the payment. So she then said it is not possible to mail today and she would then send a physical copy tomorrow at my residence. So I told her when I would receive the copy of bill the payment would be cleared.
Then she told me to not get the candle installed and asked me to return the candle which was already installed. How can she tell me if I should buy or not buy something? Why is she not providing the Bill? She and her colleague Ms. Sonia has further told me that they do not provide any bills when they sell to customers (Recorded call conversation) and only when asked they mail the bill in 1-2 days. When I contacted at Customer care and lodged my complaint they again provided the contact number of AQUA SHARP SERVICE and disconnected the call. (Recorded call conversation)

I hope you understand the fraudulent nature of this sale and take most strict action against this company.

Regards,

Hitesh Garg

I had called to our local service centre at ahmednagar city for servicing of my Green RO Aquaguard water filter near about 45 days ago, but still there is no any kind of response from them. After that i had called many times to their technician, but every time he is giving some useless reasons and misbehaving. My problem is not solved yet.

I have purchased Aqua Sure product in October 2015, after a week its not working, therefore logged complaints & called many times but till today no one resolve it. Whenever I have called, got the assurance from tell callers team that problem will be resolved by today. Even on yesterday had a same experience that ''Sir, your problem will be resolved by EOD''. But till today nothing is happened. Complaints No. 78661714 Dated –[protected] Compliant No. 80350094 Dated –[protected]

Very machine ive ever purchased. Aquaguard is the worst brand ive ever used we also have kent and all the part are easily available.the main thing is that was purchsed top end model of aquaguard geneus. That no one can in the whole district. Now we planned to hire a lawyer and post a complaint to court for this thing.
GURTEJ SINGH BHATIA
happy home, near uco bank, itarsi dist. Hoshangabad
[protected]
Just a single part of machine was required but now it was too late...
Thank you aquaguard... You are not a paani ka doctor..
I think your creap BRAND needs a doctor now...

I have booked a water purified on 20.02.2015 with your company through one Mr. Virendera Singh Cell No. [protected] and have issued a cheque for an amount of Rs. 10, 490/- for purchase of the product. I was told that the machine will be supplied to me by monday. Thereafter I have been constantly calling him for supply of the product. However, till date I have not received the delivery but only false promises that machine is on the way and will be delivered to you anytime. I can show you the call records from my mobile.

In view of the above, I call upon you to investigate the matter, why the machine has not been delivered to me till date and what is the status.

Without prejudice to above, I intend to initiate action for deficiency in service, which please not,

My Cell No. is [protected], [protected]

Ram Ochani
Advocate

Hi, i own a aquaguard RO enhance model and is on AMC for the 3rd consecutive year. I rarely call the customer care, but when i do for any issue the service is very poor. Its been 4 days since i registered a complaint, but no one has attended till now. My mobile no. is [protected] and the complaint ref no. is [protected]. I had called 3 times to remind your customer care and all that they do is give me assurance of sending someone at the earliest, but no one has turned up till now. I would like to redress this issue to the consumer redressal forum here in chennai if continues to be unattended . I am quiet surprised inspite of being in chennai, a metro city, it takes unusual so long to even attend a complaint that too for a customer on a AMC . I also feel aquaguard shoud take steps to cancel contract of such irresponsible service centers, which only spoils eureka forbes reputation. thanks for any response in advance, and let me know if you need any futher details

I have moved to a new location in Bangalore from Garebhavipalya to Electronic City on 22nd Feb 2015. Raised a re installation request (no[protected] for the Aqua Guard Enhance RO+UV model on 23rd Feb 2015. On 24th one service engineer called me and told that he is going to come next day (ie 25th Feb). Ok fine. On 25th I called that engineer and he replied that he is not going to come and he has given a number of a 2nd service engineer. I called 2nd service engineer and he told that he is going to come next day (ie 26th Feb). On 26th morning when I called that 2nd engineer he also replied the same as told by 1st engineer that he is not going to come. Some other service person will come to attend this request. I have raised a complain (no 91336606 dated 25th Feb 2015) but no action has been taken so far. I am really disappointed and thinking why I have taken Aqua Guard. They are having a 3rd class service depertment.
I don't know what shall I do. From where I shall get the work done.

Regards,
Pralay Kumar Pal
Mob : [protected]

I had taken AMC for two years from 13.3.13 to 12.3.15 from eureka forbes after paying Rs.2400/- for my water purifier Forbes Designa. But after that only a time your service personnel visited us on 14.1.2014 that to after repeated phone calls. Now the AMC is on the verge of its termination period and for the last one month I have been contacting your service centres here at Calicut but no service is being done. I even complained in your toll free number [protected] and complaint is registered on18.2.2015 and my request is registered as [protected]and cust-id is [protected]. Please do the needful at the earliest or I will be constrained to take appropriate legal action against the company.

Dear Sir, I have purchased Aqua guard Compact on 18.02.2015 from Online.my Customer ID is [protected] and my registered mobile no is [protected]. At the time of the sale so many false commitments, sales representative said that your installation will be done within 48 hours of product delivery. My product delivered on the date 21.02.2015 and i have called customer care they said that it will be installed within 48 hours. I have wait for 48 hours nothing happened.Then i have complained on 23rd Feb 15 nothing happened no one called me. Again i have complained on 24th Feb 15(complain no-[protected]) one technician called me(ph no-[protected]) and told me today is not possible.On 25th Feb after so many follow up one person come for installation around 2pm. But he have not sufficient tools to fit and told me a plumber required and left the product without installation.In between this i have again complained they told that your request forward to the respective representative he will contact you your installation will be done soon.and Activity no([protected]) generated for my complain no([protected]). Is this good and quick service provided by Eureka Forbes??? I am really disappointed with the service of company after ordered from online.Its a bad and terrific experience with Eureka Forbes. I will suggest my friends and my colleague don't go for online shopping. At the time of sale they will give you all commitment but after sold out of the product they don't value their customer.Also i am going to share this with social network(Facebook and twitter).People please don't go for online shopping for any product from Eureka Forbes.