| Address: AHASHAN RESIDENCY, 1ST FLOOR, F2, R/o plot no 10/p n/p Road no 5, Kohinoor Enclave Near to Aspire Sports Academy |
Consumer Details:
Customer ID: [protected]
Registered mobile number [protected]
Name of Product: Dr. Aquaguard Nrich HD RO+UV+MTDS
Component ID: 36748345
Serial No: [protected]
AMC Plan: Gold AMC, Valid from 30-Nov-2023 to 29-Nov-2025
Service request number CM[protected]
Registered Email Sent To: [protected]@eurekaforbes.com
Customer Care Number Called:[protected]
Complaint Description:
I am writing this complaint against Eureka Forbes for failure to provide service under an active AMC plan.
I raised a service request on 6th July 2025 for my water purifier. As of 9th July 2025, no technician has been assigned. Despite calling the customer care number multiple times, I have only been told that the issue has been escalated, but no action has been taken.
Customer service has been extremely unhelpful. They are refusing to provide a technician and only offer repeated escalations with no result or updates. Additionally, I emailed [protected]@eurekaforbes.com, and they assured me a resolution within 24 hours. However, even after more than 24 hours, there has been no update, no technician assigned, and no resolution provided.
This lack of timely service is unacceptable, especially given that I have an active Gold AMC with them. The delay is causing inconvenience and raises concerns about Eureka Forbes’ commitment to post-sales service obligations.
Also please note this is not the first time I am facing this issue. I have faced this earlier as well, but this is getting byon my tolerance.
Relief Sought:
Immediate assignment of a technician and resolution of the issue.
Written explanation for the delay and poor service.
Compensation for mental harassment and delay in service under an AMC.
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