Eureka Forbes Complaints & Reviews

I am under AMC sliver plan which mentioned slivers are covered for the plan paid 2800 for the plan,
Technician visited the house and said filters are not covered and we paid 3160 for the filters still the water is not coming

came to know from Eureka Forbes it is frowd and the technician cheated us

we lost total of 6000RS total still water is not coming

Booked technician through eureka...

I have been using Aqua guard water purifier for past 14 years and I bought AMC on 28th May 25, Next day technician visited. I was told by technician that filters were not available to replace and he placed order. After few days, I informed technician about Broken tab also and got the response that he would place the order for Tab also.

its bee nearly 40 days since I raised the complaint, neither filter nor tab replaced till...

For my complaint CM[protected] raised in June, after so many follow ups over mail no one even acknowledged. Today (02JULY) your support person requested me to cancel my complaint first, if he has to service the water purifier.

Request you to kindly service the water purifier as my filter is on a recently purchased 3 year AMC....

Dear Team,

I am writing to express my frustration regarding an unresolved issue with my Aquaguard water purifier’s motherboard, which is still under warranty. I raised this concern on June 9, 2025 (Service Request/Complaint ID: CM[protected], and despite multiple follow-ups with customer service team, the issue remains unresolved after more than three weeks.

The service team has been unresponsive and...

Its been 20 days i m being calling u guys for the change of my water filter but it looks like my complaints are falling in the deaf ears. I am being promised that my service will be kept on priority basis but seems like no use the word priority is just a word when it comes to fulfill the commitment. So kindly let me know what should be my next step, now technician not even answering calls, i registered about 4 time with customer care same...

Hi Team, I purchased AMC for my Acquard Glory water purifier in March'25 and I have some issues in my machine, I raised online request for service on 10th June and post that have made multiple calls/complaints to your customer care, every time I am being promised that it will be attended and resolved soon, however, no one attended it. I am not sure if I did right thing purchasing AMC as no service is being provided. Requested for escalation...

Dear Sir/Madam,
I had purchased AMC from Eureka Forbes site. However, it was revealed that the app only had older model updated and I ended up purchasing AMC on it.
I wrote an email to customer care on 4th June, 2025 citing the issue and to perform AMC correction.
They raised a ticket: CM[protected] but it is 27th June now and there is no resolution.
Every time I send a reminder, I get a template based email...

I have Eureka Forbes water purifier and have AMC for next 3 years.
I raised a service request on 11 May 2025 and did raised the 2nd request on 7th June. But no one from Eureka Forbes attendded the request.

The escalation machanisum is very poor and they are always saying did a follow up reminder but no resolution even after 2 months. Did multiple followup through call center and whatsapp, and no use of it. I spent 6.8K...

Complaint Regarding Unresolved AMC Service for AQUAGUARD-CRYSTAL-NXT-RO+UV+MTDS

I am lodging a formal complaint regarding the Annual Maintenance Contract (AMC) renewal for my water purifier (Model: AQUAGUARD-CRYSTAL-NXT-RO+UV+MTDS), renewed on June 4, 2025. Despite repeated follow-ups, the promised service — specifically the reinstallation of filters — has not been completed.

The technician assigned to this service, Shameem Gulam Nabi Ansari (Mobile:[protected], has not responded to my calls. I have been contacting customer support daily since June 4, but there has been no resolution — only assurances that my complaint is being escalated.

To date, no technician has visited, and I have not received any official communication regarding the service timeline.

I am requesting immediate action on this matter. Continued inaction will compel me to seek legal recourse, including filing a police complaint.

Please treat this complaint as urgent and ensure the necessary service is provided without further delay.

I would like to file a formal complaint against Eureka Forbes Ltd. for their failure to provide service despite my active Annual Maintenance Contract (AMC) and multiple escalations through their official channels.
📄 Complaint Details:
Company Name: Eureka Forbes Ltd. (Aquaguard)
Product: Water Purifier
AMC Validity: 2 Years (currently active)
Customer ID: [protected]
Issue: No technician visit or...

I had to reach out to you as I don’t have any option to resolve my issue with the Aquaguard I purchased last year. It is under amc and the back panel is broken since 11th May, 2025. I already raised two complaints and checked with customer service care executive multiple times for follow up as there’s no traction on the tickets. All the time they mentioned it will be resolved soon but unfortunately nothing have been done to address the...

Hi Eureka Forbes
I have been facing issue right from starting with the softener.
1. Initially it was with water hardness. After raising service request also, nobody turned up. I had to call sales person and he arranged the technician to come.
2. This hardness issue itself happened twice and each time I had to call sales person for arranging the technician even after raising service request.
3. 2 month back, the...

I purchased an AMC plan from Eureka Forbes on [date]. As per the agreement, I am entitled to regular service visits and filter replacements. On 5th June, I raised a service request, which was not attended.

Despite reminders, no technician visited and no service has been provided. This amounts to deficiency in service and breach of contract.

I seek immediate resolution, service delivery, and compensation of ₹5,...

Dear Team,

We were informed yesterday by your partner that our AMC was renewed without our prior consent or information, and our code was not entered during the renewal process. Following this, he was unresponsive to our calls.

Later in the evening, he contacted us and assured he would visit on 15th June 2025. However, today (15th June 2025), we have again been informed that he will not be able to come for another...

Engineer visited on 12.06.25 and told that one part of RO to be replaced. But now he has informed that part is not available and it will take 2-3 days....

To whom it may concern,

I am writing this with extreme frustration and disappointment regarding the absolutely unacceptable service I’ve received for my AQUAGUARD BLAZE INSTA RO+UV+TA HOT & AMB water purifier.

I raised a service request (Ticket No: CM[protected] because the purifier is not working. Despite multiple reschedules — only because no engineer ever showed up — there has...

I had raised a complaint for water purifier not working on April 2nd 2025.
They have not resolved my issue and I had escalated many times in different ways (customer call, whatsapp chat) but no use.
For the past 2 months I was purchasing the water outside which makes harder for me.
I am under AMC plan and I request to replace my water purifier with the new if they are not able to resolve my issue.
Please do the...

Date of incident[protected]
A person(technician) named Hemanth A (Ph #[protected]) came for purifier service. he just cleaned the box. when asked to change the filter kit as per the AMC agreement (valid till 13-Junw-2025), he gave a wrong reason and lied saying the validity is only till 15-may-2025 and left the premises.
Then I sent an email to "[protected]@eurekaforbes.com" with all details, I received a response...

Sanjeev Thakur
from Pune, Maharashtra
May 18, 2025

Address: B-303, Nirmiti Zion, Balewadi - Pune - 411045

I have bought 1 year Gold AMC from Eureka Forbes Ltd on 27/05/2025. And they said that it will cover quarterly cleaning of the water purifier along with yearly free replacement of candles of the same. There will be no service charges for any kind of repair and maintenance. But unfortunately,...

We have recently moved into our new home in Kothrud & I have raised a Service request to re-install my Aqua Guard water purifier on 23 May 2025. Request no. CM[protected]. It's been 5 days now and I am still waiting for the device to be installed. I have already called the customer call centre 5 times.
details of call requests as below:
1 st Call 24- May:[protected]
2nd Call:[protected]br...