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Eureka Forbes Complaints & Reviews

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Last updated Jun 9, 2024
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Eureka Forbes reviews & complaints page 4

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M
msshetty13
Feb 7, 2024
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Aquaguard RO not fixed after multiple complaints

The product broke down multiple times within month of purchase. The product is not in working condition for weeks now and all i get in the customer service calls is a FALSE promise that the product will be fixed within 24 hours. No one has even visited to check teh product till date...
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Hemanth.M
Feb 6, 2024
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AQUAGUARD GLAM UV+UF- No service offered.

CM[protected]
Customer Name- Marathi Madhu Babu
AMC valid until 7th July 2025

As per the mandated request (25th Jan 2024), technician arrived for the service. Until then product was working fine, but when he opened the product for checking I think he damaged the product and said that there was mother board issue and purifier was not taking power.
Based on his request, I've raised a complaint again...
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H
Hemanth.M
Feb 5, 2024
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Aquaguard Glam UV+UF

Service Request no.
CM[protected]
As per the mandated request(25th Jan 2024), technician arrived for the service. Until then product was working fine, but when he opened the product for checking I think he damaged the product and said that there was mother board issue and purifier was not taking power.
Based on his request, I've raised a complaint again on 27th Jan 2024 and has been raising request through calls...
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Address:Flat no-G5, Prime Apartments, VV nagar colony, street no-8, Habsiguda

I have made AMC Gold payment after their promise that they would send the technician on the same day and it includes all the spare parts replace if there is a problem and one time filter replacement. However, once the payment is made I did not see any update from the service provider end. I have made almost 16 calls which is by the way a chargeable call (2.5 paisa per second) and they would put me on hold for more than 48 minutes to connect...
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S
Shyzer Khan
from Medak, Andhra Pradesh
Feb 5, 2024
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Bad service attitude and no response from last 15 days

Address:Behind dairy farm, Jambikunta, Medak district, Telangana 502110

Hi sir,

This is Shyzer khan Mohammed, I have bought Aquaguard water purifier.
Just before 1 year of completion, a red signal on the unit started appearing. I have raised a request with service support and they said it is due to filter replacement is required you need to pay for the AMC, I have paid 4499/- for the AMC. But now they are not responding or replying to my calls.
It's been 15 days I'm calling them...
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E
eumadhu
from VARTHUR, Karnataka
Feb 2, 2024
Mar 25, 2024
This thread was updated on Mar 25, 2024
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Water softener C-1200

Address:near vagdevi school, varthur

I have Purchased the water softner C-1200, at the time of purchasing they told me that 3 month no-cost emi for the amount 38990/-.

Even though I have asked this is citi bank credit card, they said yes and made me to pay on that day only,

After that they told me to convert it to EMI by myself.
when I converted. 3000/-- interest is put on me. now they said they will transfer back the interest amount, now...
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Rahul R Gupta
from Mumbai, Maharashtra
Feb 2, 2024
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Aquaguard TOTAL ENHANCE RO+UV WP system problem

I Sunita Rajkumar Gupta ( Customer id [protected] & Serial No[protected] has purchase AMC for 2 years for AG TOTAL ENHANCE RO+UV WP SYSTEM which is valid from ( 28.04.23 to 27.04.25 ).

We have booked service request dt 06.01.24 against service no CM[protected] the technician Mr Amol Pawar bearing Mobile no [protected] visited our premises on 12.01.24 & said that machine inner pipeline has to be change as it is...
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R
rajesh_ccd
Feb 2, 2024
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Lvac voice pro

We purchased LVAC VOICE PRO in October 2023, which is making a lot of noise since December end, 2023. We raised complaint number CM[protected] on January 3, 2023. This was closed without resolution and without informing us on 17th Jan.

Raised another complaint CM[protected] on same day.

Followed up with the call center and on email continuously since January 3 till date. They keep on replying that the...
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U
umasvas
Jan 30, 2024
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AMC visit

Address:16-11-20/p, 208 PAdmavathi Apartments, Saleem nagar colony, Malakpet, Hyderabad -500036

We are having three years AMC and Eureka forbes never attend for service without complaining. They collected the money for three years and never bothered about timely cleaning and replacing cartridges. After complaining each time they says that this will not repeat next time and it is continuously happening. We did not expect such a worst service from this company....
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N
naveen77
from Jaipur, Rajasthan
Jan 27, 2024
Feb 14, 2024
This thread was updated on Feb 14, 2024
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My AMC money adjusted in other s model

Address:103/66 madhyam marg mansarovar mansarover jaipur302020sioo

I have EUREKA Forbes acqua guard RO model Total SENSA purchased in 2010. In Jan 2023 it got technical problem so I complained to Acqua Guard customer care and from their local agency situated near Tagore public school one Technician named DINESH SHARMA attended my RO TOTAL SENSA and advised me to take AMC for two year. I agreed and transfered asked money through UPI and Rs 12805/ was transfered on 1/2/2023 in the name of MAMTA sharma For...
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naveen77
from Jaipur, Rajasthan
Jan 18, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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2yrs AMC but services not provided

Address:103/66 madhyam marg mansarovar jaipur

I have EUREKA Forbes acqua guard RO model Total SENSA purchased in 2010. In Feb 2023 it got technical problem so I complained to Acqua Guard customer care and from their local agency situated near Tagore public school one Technician named DINESH SHARMA attended my RO TOTAL SENSA and advised me to take AMC for two year. I agreed and Gave a cheque of HDFC bank Rs 12805/ and it was encashed on 1/2/2023 in the name of MAMTA sharma For AMC acqua...
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G
Gopen Das
Jan 15, 2024
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Very disgusting service

Address:Nadia,Dhanyakuria,Basirhat,pin code-743437

Sir, I am the Ex Service men of INDIAN ARMY. I use a Aquaguard genius model last 4 years but any time we did not get satisfied Service by your company. They dily much more time to get back Service. Plz action on this issue, my register number is [protected] . Don't test our patience....
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I had taken a 2 years' AMC for my water purifier. I had submitted a service complaint with Eureka on 21 Dec 2023 vide complaint No : CM[protected]. Even after 3 weeks nobody has attended to my complaint. Whenever I call up customer service I get a repeated response "your complaint will be attended as early as possible". Till now I must have made at least 30 calls to Eureka customer service. Drinking water being a basic amenity, Eureka...
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S
SEEMA GURAV
from Chennai, Tamil Nadu
Jan 8, 2024
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Water filter - Not repairing its under AMC

Address:Mumbai

AMC was signed by Eureka Forbes Aug 7 2023 till Aug 6, 2024, the filter stopped working Dec 2023 the technician visited and said its old model cannot be repaired as spare parts not available. As per AMC it should be repaired, i said if you cannot repair kindly refund the balance amt of AMC or repair the filter . nothing is done as of today.i m being tourched so many calls and followup from my side but nothing is done....
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V
vee.tanvi
from Lucknow, Uttar Pradesh
Jan 7, 2024
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Demo Not Received

Product: Wet & Dry Zeal Vacuum Cleaner.
Transit Invoice Date: 29 Nov 2023.

Tried contacting the customer service for after sales demo to get an idea how to use the product at home; received no solution to my concern.

Every time the customer service executive informs that their team will contact me within 4 hours, or they'll visit within 24 hours, but I get no response from them.

I have been...
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P
PavanPRao
Jan 7, 2024
Feb 18, 2024
This thread was updated on Feb 18, 2024
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Untimely service and rude behaviour

Firstly the product broke down after using it 3 times in period 11 months. As the product was under warranty I raised a complaint hoping for a replacement of the defective product.

The professional visited twice.

In the first visit which was 7 days after the complaint was registered, the professional inspected the product and mentioned that the motor needs to be replaced.
The next visit was after 1 month...
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A
amitmishra0910
Jan 3, 2024
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Product return and refund related issues

I have ordered Eureka Forbes product from Flipkart on 11 November 2023.

On the installation day, I got to know that the product did not suit my requirements. According to engineer, the purifier needs 24 Hours water supply else I have to put a machine which means additional cost. I chose to return the product and have contacted Flipkart executive first. The Flipkart executive cited that product can only be returned with authorised...
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CM[protected]
have been following up with the customer service team pertaining to address my Aquaguard leakage problem and all I have been hearing is we will resolve it as soon as possible. How soon?
I renewed my AMC in November and I requested for Filters to be changed in December 1st week however it was after 15 days it was changed i.e. 28th December post that there is water leakage problem where water is continuously...
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S
Sujay wadeyar
Jan 1, 2024
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Fake AMC on behalf of the company

Address:Jay Nagar Bangalore

I own an Acquaguad Water Filter since 2015. I have also taken AMC from the company. I got a call from a call center last week for service visit and a person posing to be authorized technician visited my place and changed the filter. He mentioned that AMC has expired during May 23. He renewed the same for yrs and charged 9200 including service charge. However, after the visit I relapsed that AMC is valid till Aug 24 and hence I am victim of...
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A
abhaykr5
from Chennai, Tamil Nadu
Dec 31, 2023
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Pathetic service no response for the issue raised 2 weeks ago

Website:www.eurekaforbes.com

I have raised a complaint on 18th Dec 23, and the complaint number is CM[protected], the purifier is very slow and blinking red light.

but no response till now, even after calling and escalating the issue, till now not even got any response from them.
customer service is pathetic. Even after raising multiple service requests, the technician didn't come to resolve the problem....
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