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Updated: Mar 31, 2025
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L
Lokeshjain242
from Pune, Maharashtra
Jul 2, 2024
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complaint regarding non-service after payment of 4200 rupees

HI Team
I hope this message finds you well. I am writing to formally lodge a complaint against Eureka Forbes regarding the lack of service provision despite having made a payment of 4200 rupees.

On [30 June 2024], I purchased a [water purifier] from Eureka Forbes, and as part of the agreement, I paid the aforementioned amount. However, since then, I have not received the promised service as per the terms of our agreement....
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T
tusharsinghal2310
Jun 30, 2024
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electric pump replacement

Dear Eureka Forbes,
I am reaching out to discuss the ongoing problems with my water purifier.
The water purifier pump is not working and the Eureka Forbes Agent Chandan has informed us that the pump will not be covered under the warranty.
He is asking us Rs. 3, 000 for the pump replacement.
I have gone through your website document and it is mentioned that the electric pump is covered under Gold AMC.
Please...
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K
kumar-
Jun 27, 2024
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Address: 36/1,MIDDLE STREET , CHINNAMALAIKUNTRU VILLAGE

Purchased on 03/06/2024 still not completed installation please take action immediately
+1 photos
Eureka Forbes customer support has been notified about the posted complaint.
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    A
    Ashwani jhadi
    Jun 25, 2024
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    refund for non-compliance with aquaguard purifier amc service

    Address: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013

    AMC Details
    Product - Aquaguard Regal RO+UV+MTDS Water Purifier
    -AMC Purchase Date 08.06.2024

    Since the purchase date, I have made several requests for AMC service between 08.06.2024 to 26.06.2024, but there has been no response from Eureka Forbes.customer care. They promised maintenance visits, filter replacements, and other services have not been provided. I have contacted Eureka Forbes customer care multiple...
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    R
    R.Ashok kumar
    from Chennai, Tamil Nadu
    Jun 24, 2024
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    Aquaguard eden ro uv mtds ss

    I am writing to express my concerns regarding the water filter I purchased from your company, which cost me ₹25, 000. Despite using an external filter to protect the main filter, within a year, a technician informed me that all filters are depleted and need replacement at my expense.

    I understand that under an AMC, the filters would be replaced at the company's cost. However, during the warranty period, I am expected to cover...
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    R
    Rajesh2013
    from Kalyan, Maharashtra
    Jun 20, 2024
    Jun 20, 2024
    This thread was updated on Jun 20, 2024
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    Not providing service inspite of AMC

    Address: vithaldesh building first floor agra road opp mahajan wadi kalyan 421301
    Website: www.eurekaforbes.com

    Have taken AMC for the period from 13/04/2024 to 12/04/2025 and paid Rs 2199 for the same. Machine not working from 12/06/2024 but till today not working till the time of writing this mail. Technician saying part not available to machine cannot be repaired. If machine cannot be repaired please refund me Rs 2199 taken for AMC...
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    M
    Manoranjan1999
    Jun 19, 2024
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    RO Membrane water flow reduced

    Urgent Replace Regarding Faulty RO Membrane

    Dear Eureka Forbes Customer Service,

    I am writing to express my extreme dissatisfaction with the performance of the Aquaguard RO water purifier that I purchased from your company. and i have renew with AMC. after AMC renewal RO membrane chocked within 1 month and after i have raised the issue no response from company so i raised issue frequently after 30 days company...
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    B
    Bhaveshibm
    from Mumbai, Maharashtra
    Jun 14, 2024
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    Address: bwing,1flr,flat 1,mahalaxmu mahal,mahalaxmi mandir compound
    Website: www.eurekaforbes.com

    Hi Please note that i have purchased AMC from eureka Forbes on 28 May 2024. I have booked my service on same day. no response till 3rd June 2024 Again, i requested for service visit on 3rd June 2024. till now i have sent so many mail mails and call to them they only give me fake promises that your issue will resolved in 24hrs. and in their web site status comes as person assigned however status not changed from 3rd June 2024 registered number for eureka forbes as : [protected] name : dipika sondarwa Regards, Bhavesh
    Nov 27, 2024
    Complaint marked as Resolved 
    Resolved
    Eureka Forbes customer support has been notified about the posted complaint.
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      V
      vijul
      from Mumbai, Maharashtra
      Jun 9, 2024
      Jun 13, 2024
      This thread was updated on Jun 13, 2024
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      AMC - Service is not been provided in spite of having AMC valid till 23.02.2026

      In spite of having AMC valid till 23.02.2026, Eureka Forbes Service Centre are not attending. I have share AMC Invoice with Customer Care-[protected], Helpline with many Technician (Mr Vijay Kamra-[protected], Mr Sachin-[protected] and also with Technician who visited on 08.06.2024). Technician in his visit for servicing he cleaned only candle and said that UV light is not working and to be replaced and hence Water Purifier cannot be started....
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      A
      agmanoj
      Jun 8, 2024
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      Have done a blunder mistake by purchasing a water purifier from such an irresponsible, non customer friendly company.
      I am fed up with their customer care executives as they always make me fool by saying that our team will visit today itself and your complaint has been put on high priority and always regret for the delay. Today i am decided to approach consumer court for their irresponsible attitude towards the customers.
      Eureka Forbes customer support has been notified about the posted complaint.
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        U
        UdayaKud
        from Chennai, Tamil Nadu
        Jun 3, 2024
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        Aqua Guard - RO Filter

        We have bought an Aquaguard after doing so much market research and believing in the brand, but we have been DISAPPOINTED heavily.
        Purchased an aquaguard nova water filter which is giving trouble every week.
        1st complaint raised on 06th May and technician visited and he changed some component in machine and went.. machine worked only till 19th May.
        2nd complaint raised on 20th May and same technician visited and fixed...
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        A
        atulyaratna
        from Bhubaneshwar, Odisha
        May 23, 2024
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        Unusual water test

        Address: B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel Mumbai-400013, India.
        Website: [email protected]

        I have aquaguard sure delight nxt ro+uv model in genuine warenty period, i have lodge a complaint to aquaguard that my aquaguard is giving unusaul water test, technicial vesited house told you have to pay price for tds adjuster.Then your aquaguard will be redy, after sevral mail company agredd to fit the extra item with no cost. After fited tds is maintaind but water test is as it before again regesiter to water test is unusual, then aquaguard...
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        S
        SMITHA KATTERA
        May 13, 2024
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        Robo vaccum cleaner

        Address: MYSORE

        I bought a robo VACCUM CLEANER from Eureka forbes I have been trying to reach them since October 2023 WHEN IT WAS IN WARRANTY PERIOD .They refused to come and check product for few months and then finally the technician came and took the vaccum cleaner and since then I have not received any updates and the person incharge Shailendra has blocked my phone number
        CM[protected] COMPLAINT NUMBER...
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        R
        Rupa Thakur
        from Bengaluru, Karnataka
        May 9, 2024
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        Faulty Product with warranty

        Address: Anjana Siddhartha Tower, Manikonda , near Sundar garden function hall,

        I have raised multiple complaints since Jan 2024, product is not working as it faulty and they euroka forbes guys kept cancelling my complain with no technician visit

        The Product is in warranty...
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        F
        Fatema MB
        from Mumbai, Maharashtra
        May 2, 2024
        May 8, 2024
        This thread was updated on May 8, 2024
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        Address: Mumbai

        We have purchased AMC online by paying 5300 n since last 10 days no one visited for service nor they gv any response
        Gave several call to customer care. Daily they register complaint for service and till date not sended anyone for service
        Eureka Forbes customer support has been notified about the posted complaint.
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          S
          Subbu Kanna
          from Mumbai, Maharashtra
          Apr 30, 2024
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          Water purifier not working, technician not attending because of local dealer

          Address: d.no.5-65/3, santosh nagar, vakalapudi. kakinada/

          After paying amc amount by online through eureka Forbes app the local dealer did not sending technician to resolve the issue. The dealer says that by paying onilne he will not send the technician immediately and may be it will take 01 month to resolve the issue. Even after repeated complaints also issue not resolved....
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          R
          Ramesh Yadav99
          from Hyderabad, Andhra Pradesh
          Apr 30, 2024
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          REG: AMC Gold plan

          Address: Mithrinagar, Hafeezpet, Madinaguda - Hyderabad

          My name is Ramesh Yadav and my registered phone number is [protected]. I had purchased the AMC gold plan for aqua guard water filter on 19th April 2024 by paying INR 3824 order no - SO[protected], and since then i have been calling the customer service but everyone said they will arrange service within 24 hours but till date no updates.

          The Eureka forbes app is also pathetic as the customer service agents are, fakae promises,...
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          S
          Santhapuriabhi
          Apr 29, 2024
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          Complaint about the service

          I Biksham rao santhapuri, bought a product of Eureka Forbes sold by Bajaj electronics named
          LVAC VOICE PRO VACCUM CLEANING ROBOT on 18/10/2023 invoice no : 1219/23/S-18199
          For the amount of ₹24000,
          I raised a complaint on 22/03/2024, complaint id CM[protected] their technician attended on 15/04/2024 and said that need to replace the parts inside. I said ok, but still they not resolved to problem of their product...
          +3 photos
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          A
          Archankur
          from Delhi, Delhi
          Apr 29, 2024
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          Non-Service of Water Purifier under AMC

          I have an active AMC of 3 years from Eureka Forbes for their purifier but hey are not attending despite 10 reminders on phone calls, WhatsApp as well as emails and despite raising it to their grievance officers....
          +2 photos
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          M
          Mak7
          Apr 27, 2024
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          Aqua Gaurd Servicing

          I paid Rs 599 for one time maintenance of our water purifier on Feb 18, 2024.

          I followed up with few calls to send in the representative, I was assured in all calls that someone will visit shortly.

          However, no one visited so far after so many days.

          It is really a disgusting service on your part, I demand immediate solution to my problem....
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