Customer ID: [protected]
I have been using a water purifier from Eureka Forbes for the past three years. This year, for the annual filter replacement, I purchased the Gold AMC plan for approximately ₹3, 600 through the Eureka Forbes app on 12 August 2026.
After making the payment, the app showed that a technician had been assigned and that I would be contacted for the service. As I am currently in Germany, I provided my sister’s phone number as the secondary contact so that she could coordinate with the technician in my absence. I also updated the contact details in the app and separately informed customer care team about the same.
However, the technician never arrived. When we contacted customer care, the service request was rescheduled, but the same issue happened again—the technician did not visit and the service was not provided.
For the past three weeks, we have been repeatedly contacting Eureka Forbes almost every day through multiple channels, including customer care calls and social media platforms such as Instagram and LinkedIn. Despite our continuous follow-ups, we keep receiving the same response that the issue will be resolved, but no actual action has been taken.
What is even more disappointing is that the amount paid for the AMC has also not been refunded. There is no option in the Eureka Forbes app to cancel the service request and initiate a refund. We have already spent weeks following up for a service that we have paid for, yet neither the service nor the refund has been provided.
I purchased the AMC plan on 12 August 2026, and today is 1 September 2026. Nearly three weeks have passed without receiving the service or a refund.
This is extremely frustrating and unacceptable. I request Eureka Forbes to cancel the AMC/service request immediately and issue a full refund of the amount paid, instead of continuing to reschedule the service without resolution.
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