Eureka Forbes Complaints & Reviews

My registered mobile number with Aquaguard is [protected]. My Aquaguard water purifier is under Gold AMC and recently it was serviced. However, after service it stopped working. I again raised a complaint and a service person named Koppu Naveen visited on Thursday, 23rd October 2025. After checking he said that the motor was damaged and said that he will take a complaint to repair it as soon as possible. However, even after 10 days there was...

Hi Team,

The water filter has not been working for the past 20 days, and despite multiple follow-ups with the call center, no one has attended to resolve the issue.

Customer ID: [protected]
Component ID : 30117293
Serial Number :[protected]
Model : Dr Aquagurad Magna HD RO+UV

AMC Details : Feb 2025 to Feb 2027

Please do the needful.

Thanks,...

Eureka Forbes are not providing services even after multiple escalation through various channels. Escalated the matter through Phone, mail but still no service. I have renewed by AMC from 17 Oct 2025 & log a complaint, still no response. They stop responding to mails, I clearly mentioned I am going out of station, please respond, but no solution. Please refund the amount. Complaint number - CM[protected]...

Gold AMC customer of Aquaguard water filter. Complaint number - CM[protected] dated 29/10/2025. Water leakage from the purifier interior, the water that is coming out some kind of black dust/dirt.
The first complaint was on 27/10/2025, technician came, opened up the device, did some tinkering, assured that the issue is resolved, took the happy code and went.
The issue re-started the very next day. That’s when the second...

This is an ongoing complaint that I’ve raised multiple times. I have repeatedly requested a refund for the amount that was wrongly charged to another individual through a payment link issued under my name, despite the fact that I never requested any services. Due to this error, I was forced to cover the payment out of my own pocket for a service I neither asked for nor received.

I do not wish to engage in any services with...

This company charges GST but dont have an option on the website for the customer to enter the GST number. When I called customer care, they provided another number, when I called that number they asked to email them. When I emailed them, they are asking to call on the number. This is scam to make money. Why they dont have an GST option, if they are charging it...

Already payment for AMC till now showing AMC not done with SMS to mobile,
AMC agent put the filters to my home not replace still in my home after 3months gone and not receive call .
This matter to highlight to your forest park office, Bhubaneswar, Odisha but matter has been not solve or any replay to me . here attach with AMC payment slip, please solve this problem ASAP.

Regards
Gyana Ranjan Beherabr...

To Whom It May Concern,

I am filing this complaint against Eureka Forbes Ltd. for selling a defective water purifier and failing to provide timely and effective service despite multiple complaints.

Product & Complaint History:
- Brand: Eureka Forbes
- Product: Water Purifier
- Issue: Persistent malfunction since the date of purchase
- Initial Complaint: 14-Aug-2025 (Service Request...

I am writing to formally escalate an issue concerning that RO is not working from last 3 months and no services has been provided to fix it. From last August I have been raising Service request and till now the service people just call me and ask whether lights are blinking or not. I told them multiple times that RO is fully stopped. They say that filters has to be changed and after that no one turns up to change the filter. They are just...

I am writing to raise a serious concern regarding the lack of service under my renewed AMC.

In August 2025, a technician advised us that our filter kit was not working and needed replacement. He suggested renewing the AMC to proceed, so we did. A complaint was raised on 1st September 2025 (Service Request No: CM[protected] and again on 4th September, but no technician has visited or contacted us since then.
br...

Customer ID - [protected]
On September 5, 2025, during a routine service visit for my water purifier, a Eureka Forbes technician aggressively pitched the Gold AMC, costing ₹3699, as essential for “premium” support and free parts. Key terms, including cancellation policies and non-refunded clauses, were not disclosed, violating the Consumer Protection Act, 2019. Realising the AMC was unnecessary, I requested cancellation on September...

I am writing to escalate my unresolved installation request for a Eureka Forbes water filter, ordered on 5th September 2025. Despite repeated assurances from customer care team (including interactions via Twitter DMs), there has been no concrete action or installation till date.

This delay is unacceptable. For a company of Eureka Forbes’ stature, such lapses in after-sales service severely damage customer trust. I have already...

I purchased the Gold AMC Plan for my Aquaguard water purifier from Eureka Forbes Ltd. on 10th September 2025, with full payment of ₹4999.
As per the plan, a technician visit was scheduled on 10th September between 2 PM to 3 PM, but no one visited. I have followed up multiple times with customer care, but there has been no response or resolution to date.This lack of service after payment is highly unprofessional and causes inconvenience.br...

My self anil thareja i buy amc from eureka forbes but from last 14 days not service has been done by their technician.Till day my complaint number cm[protected].Too much calls email to customer support done but always replying that sorry for inconvience we resolve ur matter soon in 24 hoiurs but notany technician or any action has been taken yet. My customer id [protected] and component id 47111481 and serial number [protected]...

Extremely disappointed with @EurekaForbes service.

Service Request No: CM[protected]

I’ve been calling customer care every single day since August 22, 2025, but till now, no technician has visited to service my water purifier.

Even after a follow-up email on Sep 2, there's been zero action.

Please refund my AMC amount so I can move to a brand that respects its customers. The...

Dear Aquaguard Service Team,

I am writing to follow up on the service for my annual maintenance contract (AMC), which was recently renewed.

My AMC was renewed last week for the period of [September 2 2025] to [September 1 2026]. Despite the renewal, a service technician has not yet visited to perform the scheduled maintenance.

The service request is logged but there is no response. I had called...

Eureka Forbes are not providing services even after multiple escalation through various channels. Escalated the matter through whatsapp, Phone, mail but still no service. I have renewed by AMC just 2 months back by paying approx Rs 7000 Annualy. still no services....

Hi,

We called the customer care for aquaguard filter repair, the representative said it has be replaced with new set . Asked for advance of 5000 rupees, there is no response from the person later. I tried reaching customer care but no proper response.

Customer care :[protected]they have sent the representative)

representative number: [protected]

[protected]...

My customer ID is [protected]. i have taken Gold AMC for my Water purifer and it is valid till 27th Aug'25. As per the AMC terms, they are supposed to provide 2 mandatory service. As there was no visit, I logged a ticket on 28th july. the technician came and just checked the water purity level and just informed the filter needs change and I have to renew the AMC for that. He refused to do the maintenance service for which I logged the...

I am writing to express my extreme dissatisfaction with the continued negligence regarding my service complaint raised on 24th June. It has now been over two months, and despite multiple follow-ups, technician has contacted us, and no action has been taken. This level of disregard is unacceptable and reflects a serious failure in your customer service operations.
Furthermore, our Annual Maintenance Contract (AMC) was paid for in December, yet no filter changes have been made, and the system continues to display incorrect service information. This is not only a breach of contract but also a clear case of service denial despite payment.
Given the prolonged delay and lack of resolution, I now demand the following:
• Immediate refund of the AMC amount paid in December, as services have not been rendered
• Details of the last technician who visited our premises, including name, contact number, and service ID
• Immediate assignment of a qualified technician to complete the overdue AMC and resolve the filter issue (if you still intend to honor the contract)
• Correction of service records in your system to reflect accurate information
If these actions are not taken within 48 hours, I will be forced to escalate this matter through consumer grievance forums, social media platforms, and legal channels. I will not hesitate to pursue every available avenue to hold your company accountable.
Service Address: Park Express, Balewadi, Pune I expect this issue to be treated with the urgency and seriousness it deserves