Eureka Forbes Complaints & Reviews

Eureka Forbes are not providing services even after multiple escalation through various channels. Escalated the matter through whatsapp, Phone, mail but still no service. I have renewed by AMC just 2 months back by paying approx Rs 7000 Annualy. still no services....

My customer ID is [protected]. i have taken Gold AMC for my Water purifer and it is valid till 27th Aug'25. As per the AMC terms, they are supposed to provide 2 mandatory service. As there was no visit, I logged a ticket on 28th july. the technician came and just checked the water purity level and just informed the filter needs change and I have to renew the AMC for that. He refused to do the maintenance service for which I logged the...

I am writing to express my extreme dissatisfaction with the continued negligence regarding my service complaint raised on 24th June. It has now been over two months, and despite multiple follow-ups, technician has contacted us, and no action has been taken. This level of disregard is unacceptable and reflects a serious failure in your customer service operations.
Furthermore, our Annual Maintenance Contract (AMC) was paid for in December, yet no filter changes have been made, and the system continues to display incorrect service information. This is not only a breach of contract but also a clear case of service denial despite payment.
Given the prolonged delay and lack of resolution, I now demand the following:
• Immediate refund of the AMC amount paid in December, as services have not been rendered
• Details of the last technician who visited our premises, including name, contact number, and service ID
• Immediate assignment of a qualified technician to complete the overdue AMC and resolve the filter issue (if you still intend to honor the contract)
• Correction of service records in your system to reflect accurate information
If these actions are not taken within 48 hours, I will be forced to escalate this matter through consumer grievance forums, social media platforms, and legal channels. I will not hesitate to pursue every available avenue to hold your company accountable.
Service Address: Park Express, Balewadi, Pune I expect this issue to be treated with the urgency and seriousness it deserves

Worst Service Experience with Aquaguard (Eureka Forbes) - CM-[protected]

I raised a service complaint for my RO system on 09th August 2025 under AMC. Despite 7–8 follow-ups, no resolution. Today, I was promised service by 6 PM, but the engineer said parts are out of stock and it'll take another 72 hours.

This is the second time I’m facing such delays. My previous complaint is still open. I...

I have purchased a LVac ROBO cleaner, but from the date of purchase the device is always getting repaired and none of the executives are ready to attend the issues. i have spent a lot of money on the product. Dont know what to do?...

My name is Ramu, and I am writing to express my frustration regarding an unresolved issue with my Aqua Regal purifier.

Customer ID: [protected]
Mobile Number: [protected]

Approximately three months ago, I paid for the Gold MNC plan after being advised by your team that it was required before any service could be arranged. Despite this payment, no technician has visited my home to repair the purifier. I initially raised a ticket to change the filter of my Regal Aqua purifier, which is urgently needed.

I’ve been receiving repeated follow-up calls asking if a technician has visited, but no one has come to my residence yet. This is extremely disappointing and unprofessional, and I feel let down by the lack of action after making the payment.

I kindly request that a technician be arranged immediately to address the issue and complete the filter replacement as part of the Gold MNC plan.

This delay has been a horrible experience and I hope your team takes swift action to resolve it.

Thank you for your attention.

Sincerely,
Ramu
Mobile: [protected]
Customer ID: [protected]

I ordered a water purifier directly from Eureka Forbes’ official website on 12th July 2025.
- Delivered: 14th July
- Installed: 15th July
- Complaint raised: 16th July due to dangerously low TDS (10–25)
- Technician dismantled unit: 17th July for return pickup
- As of 7th August, the unit remains uncollected and unused, with no resolution.
Despite multiple follow-ups, Eureka Forbes:br...

I have been raised a compliant about the payment that had been incorrectly charged from different customer for different machine by sending payment link for amc services under my name though i didn't opt for any amc services. Since this mistake had been done from you end, they supposed to refund my money back as i returned money to that customer for your mistake. However no resolution provided so far. No apologies. Neither refunded my...

I have purchased AMC on 25/07/2025 at Vadodara (A-10 karelibaug society, VIP road, Vadodara-390018, ph: [protected]). I have paid total amount online and also given 475/- Rs for replacement of external filter. Necessary service code was given on same time.
After 9 days (today) again call comes from local office - Mr abdul and he asked for another service code... i denied because i didn't raised any complain. He threatens me to cancel...

My filter Aquaguard filter stoped giving water so i have filled the complaint and purchased AMC, Technician visited and said your filter needed to be replaced, i have also paid money for AMC but since then 8 days have been passed and nor Technician nor aquaguard have replaced the filter kit and they are just saying i have escalated your problem each and every day....

Dear Eureka Forbes Team,

I am writing to express my dissatisfaction with the performance of my RO water filter unit after a recent service.

My name is Shanthi, and I reside at Madurai Bypass Road. Two days ago, the filter in my RO unit was changed by your service team. However, the unit has started malfunctioning again – this is now the second time we are facing issues even after servicing. Despite the recent...

I have received request to renew AMC well in advance. SEsrvice associate called to ask if i payed for the AMC or not as he told me that he will receive incentive. I told him that i already payed for the AMC.

He came and changed the filter in non professional manner. He came with no proper tools. He dint have TDS checking machine and he is not able to fix the water filter which was leaking.

Now i am trying to...

Dear sir, please refer to my service request cm[protected] done on 30 june 2025. This is for my eureka forbes water filter purchased in june 2024. Some days back though it is in warranty period it stopped working. The technician came and told that he would have to replace one panel. When I called him he told that the panel is not available. He then told since spare part is not available. You contact mr. Rejis at [protected]. I had called...

I am writing to express my profound frustration with your handling of my Eureka Forbes AquaGuard order: despite placing my order on [date] and immediately raising a replacement request when an incorrect unit was delivered, I received the very same wrong product again, and over the ensuing 25 days I have made ten calls to customer care only to be promised a callback within two hours that never materialized. I have been left without the purifier...

Eureka Forbes Service Team

This is to state that I'm very disappointed with your service I had registered a complaint on Monday 21.07.2025 Service complaint number CM[protected]. Till date nothing has been done your service representative Babu tel. no. [protected] said he will come over and check the machine but has not done so far.

You claim to be a reputed company but your service is pathetic and miserable...

I am purchased an AMC from Eureka Forbes for my water purifier and I have booked a service request on 4.7.25 and it was supposed to be attended on the same day between 3 PM to 4 PM but as on date, that is,
23.7.25, no Technician has attended the water purifier. Customer Care and grievance cell was also contacted on several times but no tecnician has even phone me. Very poor service.
Customer ID [protected]
Name A D Dechaudhari...

I have given a complain about my RO water purifier on 09th Jul 2025 and the complain was attended by a service engineer on 10th Jul 2025 and done a temporary repair with advice to if problem arise again, then will let him know and he will change some parts. After he left, the same problem arise, then i let him know about this and he assure me to come and rectify with parts but he did not respond. so on 11th Jul 2025 again i booked a complain...

I was asked to apply for amc to get my service, and when I took gold back, no one has even attended, my service request was following up with the team for last 4 days nearly 3 times a day by wats app, online and even by calling customer case.
Feel like cheated for my amc amount of 4700 rs, and no one coming hope need to opt for the local technician
I have all recordings with customer care, wats app discussion and others.. Need...

Complaint Against: Eureka Forbes Ltd.
Product Name: AQUASURE SMART PLUS RO+UV+MTDS (old) & Aqua Nova RO+UV SSTank X2 (new)
Issue Type: Non-refund / Non-adjustment of AMC amount after product return
Invoice Date of New Product: 21 June 2025

Full Complaint Description:

I have been a customer of Eureka Forbes since 2020 and was using their AQUASURE SMART PLUS RO+UV+MTDS water purifier. On...

Ear Sir/Madam,
I am writing this email to express my deep dissatisfaction regarding the unresolved service complaint I had raised on 24th June, which continues to be ignored. Despite repeated expectations, no technician has contacted us and no follow-up action has been taken.
Furthermore, our Annual Maintenance Contract (AMC) was due in December, yet no filter changes have been made, and the system is displaying incorrect service...