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Eureka Forbes Complaints & Reviews

www.eurekaforbes.com

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Updated: Sep 30, 2026

Complaints 8029

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Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Eureka Forbes reviews & complaints page 2

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Address: Pune

Dear Eureka Forbes Customer Care Team/ Grievance Officer(Anu Kotian),

I am writing to formally escalate a serious and ongoing failure in service delivery against my active Platinum AMC contract, purchased on 28-May-2026.

Despite repeated scheduling attempts and multiple calls to customer service, I have not received a single completed service visit. The timeline of failures is as follows:
• Multiple...

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"I purchased an AMC (Platinum Plan) for my Aquaguard Delight NXT Lite RO on 19 May 2026 after speaking with a Eureka Forbes representative. Before purchasing, I was clearly told that all required repairs and parts would be covered under the AMC and that I would not have to pay any additional charges.
However, when the technician visited, I was informed that certain parts were not covered and that I would need to pay extra. This was...

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I had purchased the water filter from Eureka Forbes official website. I requested the return and full refund of my product (Model: Aquaguard Enrich Crest UV 2X). Tried to register a severe complaint regarding the unacceptable level of service I have experienced.
Since my purchase, I have faced the following persistent issues:
Unacceptable Delays & Poor Scheduling: Technicians continuously reschedule visits at their own convenience,...

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Address: G 1 AMEYCOOPER COLONY, SADAR BAZAR

Since last one week I have been trying to request technician visit services to resolve the issue for ROBO VAC N MOP PRO. complaint was REGISTERED VIDE SERVICE REQUEST CA[protected] dated 22 MAY 2026. THE SERVICE REQUEST WAS CLOSED WITHOUT ATTENDING THE REQUEST. Once again service request for technician visit was registered and the last registered service request is CM[protected] dated 25 May 2026....

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I would like to raise a serious concern regarding my Service Request No. CM[protected].

It has been more than a month since the product was picked up with the assurance that it would be sent to the Delhi Service Center. However, till date, it has not even reached the service center. There has been no proper communication or update from your team, which is highly disappointing.

The product has already failed...

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Dear Sir/Madam,

I raised a service request on 27/03/2026, however even after 45 days, no technician has visited my house and attended to my complaint.

I have escalated the issue several times but still nobody has attended to my service request.

I am unable to use the water softener from the last two months because of your team's incompetency.

Kindly send in your technician immediately.br...

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Website: www.eurekaforbes.com

I have been a long term customer of Eureka Forbes .

Last four days water leakage has been observed and we complain about it through call. The person visited and was informed that the problem is in the iron filter/sedimentation filter. As I was in the office, he called me and informed me that he repaired now and iron filter will be changed the next day and he had done his work and sent me the satisfaction code. After coming...

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Address: BLOCK NO. D1/201, ADITYA BIRLA TOWNSHIP, AT+PO-LAPANGA; DIST -SAMBALPUR, ODISHA, 768212

Complain registered on[protected] with complain no: cm[protected] and was not attended yet, again a new complain was registered with complain no.: cm[protected] and job assigned to mr. Bijay verma who have yet not attended the issue.
I have amc - ca[protected].

Requesting to resolve the issue asap....

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Dear Sir,
We have purchased the RO this year in March26. On 18th April26, it has created " NO WATER" problem. We filed a service complaint no CM[protected]. The status of the complaint is still " Professional Assigned ".

Kindly help us to return our full money with the Penalty for customer hassessment....

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Website: www.eurekaforbes.com

?I am writing this to express my extreme dissatisfaction with Eureka Forbes regarding my Aquaguard purchase made on April 4, 2026. This has been a textbook example of how to lose customer trust through misinformation and zero accountability.

?The Timeline of Failure:

?April 5: The product was found defective upon installation by Eureka Forbes' own technician. In my presence, the technician contacted the company...

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Address: A-1/ 26 B, Keshav Puram

Website: aquaguardindia.com

Dear Team,

I purchased an Aquaguard RO system on 17 March 2026. The product functioned properly only for the first 2–3 days. After that, it started malfunctioning.

Currently, the machine is not fetching water properly. We have to repeatedly switch it off and on to make it work. Even then, we have to constantly monitor it to ensure that it draws water from the supply, otherwise there is a risk of the motor...

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I am an owner of a water filter and holding an AMC for the same till April. However the machine go complaint and the technician informed that the service would take 1 month minimum. Therefore I decided to purchase a new Water filter online through Eureka Forbes website. The filter was delivered on 18.03.2026. The technician was supposed to install on 22.03.2026. The installation is still pending and the customer care is giving no proper response....

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I opened a ticket 'CM[protected]' and has there been no proper response. The phone numbers displayed on the Eureka Forbes mobile app does not work at all. No proper response even after multiple escalation requests. No updates so far. I am not sure how to legally proceed further against Eureka Forbes. Having a dead water filter is not at all helping my family at home. What do I do? Who do I talk to? Where really is the grievance support...

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The message below was sent to Eurekha Forbes' customer care. I received 2 calls from customer care, and they assured me they would resolve the issue. Until now, the issue has not been solved. I have attached the work order and service request screenshot.
Dear Customer Care Team,
Eureka Forbes,

I am writing to formally register a complaint regarding the lack of response to my service request for my RO water purifier,...

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I ordered for the supply of Aquaguard Enrich Marvel RO+UV Stainless Steel Copper Water Purifier vide your order Ref.:#GGR1KA[protected] on 7th March 2026 through Eureka Website online. It is seen that the status as on date (13.2.2026) still shows as 'packing order'. When I booked the order it was mentioned that the product will be delivered by 12th March 2026. Please let me know the current status of the delivery by return mail. In spite of...

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Address: 81 August Kranti Marg

Have installed new enrich duo crest and old i nova is waiting to be picked up for last 15 days.

have been promised frequently for pick up without any result.

Have been frustrated and fad up with the services.

Am just short of approaching consumer grievance cell in the matter.

All in all have lost trust and faith of brand loyalty

nitin doctor

[protected]@gmail.combr...

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Address: Eureka Forbes 105-106 Akansha building Zone1 MP Nagar Bhopal

I am writing to complain about the defective installation of my Aquaguard water purifier at my residence on 17.03.2025 cost Rs21999/-The installation was carried by technician, but within week machine was not work properly . Mr Rajnish Patel who was installed the purifier after complaint to him, he had changed the one filter but after next day again machine filtered the hot water and continue water leakage since then, the purifier has not...

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Address: 11/18, Ground Floor, Pari Nagar, Perundurai Road, Palayapalayam Pirivu, Erode-638011

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the irregular payment of rent and the accumulation of pending rent dues for the premises occupied by Eureka Forbes at the following address:

11/18, Ground Floor, Pari Nagar,
Palayapalayam Pirivu,
Perundurai Road,
Erode – 638011

Despite repeated follow-ups, the rent payments have not been made regularly,...

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Aquaguard tap broken and complaint lodged through their whatsapp on 26Jan2026 and received an acknowledgement and also the complaint number CM-xx0xxx-xx7xxx5x in whatsapp. Such a branded company not having more engineers to serve the users. The complaint number got generated only when available slot for engineer visit was okayed by me which is on 3rd Feb. Means, 7 days I have to wait (27Jan, 28Jan, 29Jan, 30Jan, 31Jan, 01Feb, 02Feb). they...

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The company representatives made me buy an AMC when I wanted to replace my water filter at the start of December 2025. Since then I have called them multiple times to escalate my service request to replace the water filters, to no avail. Its been 2 months and each time they say they are going to look at it and the service request is still pending.

On top of this every time I call them the next day I get a call from someone...

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