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Eureka Forbes Complaints & Reviews

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Last updated Jun 9, 2024
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Eureka Forbes reviews & complaints page 2

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S
from Meerut, Uttar Pradesh
Apr 13, 2024
Apr 14, 2024
This thread was updated on Apr 14, 2024
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Complaint did not resolve

Address:Meerut, Uttar Pradesh

Its been more than a week i have been asking eureka fobes to repair the purifier as it has an issue with water leakage but no one is coming to repair. This is second time i am facing this issue the came last time but didn’t fixed it. But this time they are not even acknowledging the complaint. I have been asking them to solve this issue but they are not responding. I would request to kindly help in this matter.

Service request:...
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V
Vinod Venkateswaran
from Mumbai, Maharashtra
Apr 7, 2024
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Misselling and serious deficiency in service

Address:B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai
Website:www.eurekaforbes.com

My experience with Eureka Forbes over the last 24 hours has been an absolute annoyance. Have been dealing with a bunch o[censored]nadulterated idiots from some outsourced contact centre who neither have the basic courtesy to recognise a customer nor have an understanding of what the customer is complaining about.  They also have the audacity to say that they cannot escalate a complaint having failed in their commitments 4 times over in...
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karthick muthusamy
from chennai, Tamil Nadu
Apr 7, 2024
May 23, 2024
This thread was updated on May 23, 2024
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cheating against amc

Dear sir/madam

I am using aquaguard water purifier in my home, If any issue happened in warranty period, will inform to customer care. Then engineer will come from nearby authorised service center to rectify the issue. Last year warranty expired. Authorized service person called me for long days for renewal AMC. I skipped for some days because AMC amount 9500/- was high, i told to negotiate. After some days he called me to...
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I placed an order for regeneration salt for the water softener (11-March-2024) and so far, it has not been delivered. However, the order status is marked as delivered. I reached out to the customer service (18-March-2024) and they haven't even bother to act on my complaint. I escalated it to their grievance officer (26-March-2024) and there is no reply.
There are serious deficiencies in your customer service/accessory availability...
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P
Pankaj_Dutt
from Mumbai, Maharashtra
Apr 2, 2024
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water purifier aquaguard royale ro+uv+mtds with ss tank

Service Request No - CM[protected]

I had raised my complaint on 18th March with Eureka Forbes for Water Purifier/Filter stopped working.
I got a call from Call center stating AMC has expired and please renew it. We renewed the AMC by next day itself and paid the money. We were informed that the Technician will come on same day and solve the problem and change the filters.
But no Technician has showed...
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M
Manoranjan1999
Mar 29, 2024
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RO Membrane choked

I am writing to express my dissatisfaction with the Eureka Forbes RO Membrane system that i purchased recently . Despite being in use for only two months, RO Membrane has already become chocked, which is causing significant inconvenience.
I also purchased AMC technician visited but no response from their side already 6 days passed. Replace with new RO Membrane otherwise give my AMC money....
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+1 videos
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G
gspednekar
from Ahmedabad, Gujarat
Mar 29, 2024
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Eureka forbes RO

Address:Ahmedabad Gujarat

We have an Eureka Forbes RO at our residence in Ahmedabad. We were advised by the local service provider of Eureka forbes in Godrej Garden city Ahmedabad (Sameer) to opt for an CMC for 2 years on 15th May 2022 in which the membrane filter kit along with services will be provided free of cost. We did the same and service team changed the filter on 3rd April 2023 during their routine service visit. Now again we are facing an issue regarding...
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G
Gurubaran73
from Thanjavur, Tamil Nadu
Mar 29, 2024
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AMC cancellation - CM-210324-26551896

Address:Mumbai

Hi CEO Eureka Forbes,

Complaint number - CM[protected]

Customer ID - [protected]

I have purchased AMC through the APP for my Aqua Guard Pro+ RO+UV+TDS Regulator water purifier for three years from 25th Feb 2024 to 24th February 2027.

As per the Local Technician Product is an absolute, no spare, no filter replacement, and no technical support and asked me to contact customer...
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M
from Hyderabad, Telangana
Mar 28, 2024
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No response for Installation of Aqua Guard

Address:RH 82, Siram Shreshta Phase 1, Madukkarai Market, Madukkarai

Hi,
I Purchased an Aquaguared on 23 rd March, and the product got delivered on 26/03/24. After that, we are waiting for the installation technician and there is nor response from the sales guy who took the order Mr Jayaprakash ( +[protected] and his manager Mr Thiru Siva (+[protected] response was also pathetic.
THis is my first purchase with Eureka Forbes and I never expected such irresponsible behaviour from the...
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R
Ritu.gold
Mar 25, 2024
Apr 13, 2024
This thread was updated on Apr 13, 2024
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No service provided after purchase of AMC

This request is being raised for my father’s (Late Ashok Kumar Choudhary) Eureka Forbes account in Patna.

After purchasing the AMC on 12th March, no executive has visited to replace the filters and service my eureka Forbes. When they finally visited after escalation on 14th March’24 they asked me to reschedule the appointment before they could start the service as they wanted to meet their SLA. This is highly unprofessional...
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D
Dr Gokul Acharya
from Bengaluru, Karnataka
Mar 25, 2024
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Aquaguard water filters

Yesterday (24.03.2024) I requested for service of my Aquaguard water purifier. A technician by name Sayed Tabrez contacted me and changed the filters of both units of water purifier. I paid him Rs. 8600/- (Rs. 4300 for each unit) and asked for a receipt. He said he would send the receipt on to my WhatsApp. So far I have not received the receipt even after repeatedly calling him. Kindly look into the matter urgently and send me the receipt....
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R
rupom2009
Mar 23, 2024
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AMC Service denial

Address:Duliajan, Assam - 786602

Customer ID
[protected]
Component ID
47054774
Serial No
[protected]

I have purchased AMC for my water purifier on 4th September 2023. But no service, no call, any response from Eureka Forbes even after many requests and call. AS per the AMC filters to be changed, but they never responds. The stopped working from the month of February and immediately I reported to Eureka Forbes. Finally...
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Address:Chennai

I have two water filters registered under my name. When I tried to renew AMC for one of the filter online, I have selected wrong model which is already under AMC.

I called customer care for refund of Rs.3599 which was paid for the wrong product. Customer care representative {[protected]} said they cannot take a complaint to refund the amount and asked to reach out to online helpline support ([protected]). Online helpline...
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D
dhananjay.athare
from Mudkhed, Maharashtra
Mar 19, 2024
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Water Purifier AMC 12 FEB 6001601323

Address:A3-103, Umang Homes, Ivy Estate, Wagholi, Pune-412207

I have purchased Eureka Forbes AMC 12Feb 24, And raised filter changed request 3 times. Called customer care 10-15 times they told our technician will come and resolve.
I have contacted their local Dealer they said filter not available. Then there is no use of such fraud AMC. Because of this from last One and half month I am purchasing drinking water.
I want my AMC amount return because there no use of AMC if they not provide...
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Address: motera, ahmedabad.

Since last 15-20 days, my aquasure xpert water purifier is blinking and beeping continuously with a message fault no 1 call helpline.

I called the helpline and booked a service on 4th march 2024. They came and did nothing and said qe are getting new parts.

Again i booked a service on 8th march 2024 which is still unattended.

I am also calling the helpline,...
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R
RobertLF
Mar 14, 2024
Mar 15, 2024
This thread was updated on Mar 15, 2024
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Cheating by Service Center

Address:Fort Kochi

Bought NEO UV+UF purifier on November 2022. (Our house is locked and nobody is living there.)
6 months free service was requested but no service guys called or came for the service.
On 10 November 2023, just before end of warranty, service technician called and my brother opened the house for the service guy.
On 20 January 2024, I visited the house and saw the purifier is not working. Booked complaint and technician...
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R
Rohitjain28
Mar 12, 2024
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Aquaguard NXT

We raised a complaint on March 1 saying our Aquaguard is not wokring. For 5 days no technician visited us and the complaint was automatically closed by the company stating the issue is resolved. On March 5 we again raised a complaint saying no one has visited, technician that is generally assigned to my area said he is in his village. Till today 12th March, our issue still stands unresolved with no technician visiting us. Since past 12 days...
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A
Aman636277
Mar 9, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Return denied after purchase under 30 day return policy

Bought air purifier under 30 day return policy, but company is denying refund and asking to deduct filter replacement charges from refund if I return the product.

Confirmed with eureka forbes sales team many times before purchase and they confirmed that the product will be returned with full refund.

Customer I'd : [protected]...
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A
AjeetK82
from Pune, Maharashtra
Mar 6, 2024
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Water Purifier Service request is being ignored by Service center.

Address:E-1107, Life Montage, Sus Road, Sus, Pune, 411021

I have purchased water Purifier from Eureka Forbes in January 2023, below are the details of the product.
Customer ID: [protected]
Component ID: CA[protected]
Device serial: [protected]
Service request no.:CM[protected]

I am trying to contact customer care for Eureka Forbes since January 8th, 2024, after purchasing an AMC contract on January 5th, 2024, since then I have raised numerous...
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H
Hussain_Blr
from Bengaluru, Karnataka
Mar 5, 2024
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Water Purifier - NRICH HD RO+UV+MRDS bearing S/N 001230903196012156 a

I booked a service request for my device NRICH HD RO+UV+MRDS bearing S/N[protected] and a technician by name Raghu (Mob # [protected]) was assigned. The device was out of warranty, and I paid the technician an amount of Rs 5830 towards purchase of AMC (Gold) for the device on 1st Feb 2024. Further to this I have not received the tax invoice or the AMC contract. I have sent multiple mails to the customer support and the so called grievance...
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