Eureka Forbes — Delivered faulty product, ignored return & refund requests

Address: Eureka Forbes Ltd. B1/B2, 701, 7th Floor, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel (W), Mumbai – 400013, Maharashtra, India

Website: www.eurekaforbes.com

I ordered a water purifier directly from Eureka Forbes’ official website on 12th July 2025.
- Delivered: 14th July
- Installed: 15th July
- Complaint raised: 16th July due to dangerously low TDS (10–25)
- Technician dismantled unit: 17th July for return pickup
- As of 7th August, the unit remains uncollected and unused, with no resolution.
Despite multiple follow-ups, Eureka Forbes:
- Falsely marked complaints as resolved
- Never sent a follow-up technician
- Ignored escalation emails and calls
- Closed cases without visiting or verifying
I filed a complaint with:
- National Consumer Helpline (NCH) — Docket No. 7519193
- District Consumer Commission via e-Jagriti — Diary No.[protected]pending scrutiny)
I’ve claimed ₹35, 000 in compensation for product failure, mental harassment, and service deficiency. Their customer care, grievance, and compliance teams have been completely ineffective.

🛡️ If you’ve faced similar issues, take action:
1️⃣ File a complaint with NCH — https://consumerhelpline.gov.in
📞 Call 1915 (toll-free)
2️⃣ Escalate to e-Jagriti (District Consumer Commission) — https://e-jagriti.gov.in
These platforms are free, official, and legally backed.

We must treat this kind of hazardous product negligence like a #QuitIndia movement for unsafe brands. I will never buy from Eureka Forbes again — and I urge others to protect their families by demanding accountability.
#EurekaForbes #ConsumerRights #UnsafeWater #TDSIssue #eJagriti #NCHIndia #QuitUnsafeBrands #ConsumerProtectionAct