Eureka Forbes Complaints & Reviews

We have taken an  AMC for Aquaguard Select Enrich UV in the Silver AMC Category in February 2025. We were assured that a Technician would visit and change crucial components of the machine as part of the Maintenance Contract. Not a single Technician has visited the previous address at E/301, Bramha Exuberence , Kondhwa Khurd, Pune-411048. All attempts to file Service Requests met with a response that Service BP is not online. Since...

I am writing to formally escalate an issue concerning the Annual Maintenance Contract (AMC) I have with your agency, which has not been honoured as agreed. I entered a two-year AMC with your agency for the sum of INR 12, 000, which included the replacement of filters twice within this period.

Despite the terms of the contract, the filters have not been changed even once. Your agency claimed that the filters were changed in...

AMC renewed on 3.3.2025
AMC No. SO[protected]
Complaint CM[protected]
AMC service not attended till date.
As given to understand on 4.5.25, the AMC service request CM[protected] is cancelled by the service head without my involvement to do away with the delay he had caused with false reason as remark.
Further, a new request is created on 21.3.25 again not attended but was cancelled on 31.3.2025. Ref. CM[protected]. This also is cancelled further with same un-true reasons.
Subsequently on 31.3.2025, one more complaint is registered by EU service team Ref CM[protected], again is not attended till date.
Overall delay is more than 32 days against their stated policy of 24 Hrs for completing such complaints.
I had paid the amount online for the AMC renewal and got it on 3.3.25 but the related service, change of filters, etc. is not yet done.
My repeated requests to customer care 53 nos. and around 16 emails are not yielding fruits.
Request for immediate service or pay for the losses and mental torture incurred for their delay, refund of the AMC with penal interest and proper action on the service team so that they will abstain from cheating any more customer.
Customer care executives go on promising action within 24 Hrs. but no result till date.
The customer grievance team is again giving false promises and information on the service complaints cancellation.

I am suffering from the leakage issue of the RO filter for the last four months.
Already 4 times the service personals attended the issue. But it fails again and again and the leakage continues to happen very often. The service personals are incapable of solving the issue.
Recently on wednesday I lodged a complaint for leakage but no one attended the issue till date. I contacted the local agency on No.[protected]. and requested...

Hi I am rajesh kumar. I am customer of eureka Forbes from last 1 years.i have complained on 28 march 2025.many times talk to customer supervisor name anu, praveen, abhijit but no one resolved my problem.only give wrong commitment.i and my family facing water problem from last 5-6 days.
My complained no-CM[protected]
Pls do the needful
Take action against this.
Regards
Rajesh Kumar
[protected]br...

I ordered this product AQUAGUARD RITZ WATER PURIFIER on February 6, 2025, from the AquaGuard website under an exchange offer for my old AquaGuard water filter. The product was scheduled for delivery on February 9, 2025.

Since we needed drinking water, we had not yet dismantled the old water filter. The delivery person assured us that he would return later in the evening to complete the delivery and collect the old unit. However,...

Hi
Even though my friend recommended not to buy Aquaguard as they will take a month for any kind of service, still i bought it and now I regret.

I am waiting for the installation of the product since I bought and no updates what so ever. No one assigned & nothing scheduled.

I called them several times, but nothing changed.

Service Request no :CM[protected]...

Dear Eureka Forbes Customer Support,

I am extremely disappointed with the service and product quality of the Forbes SmartClean with Home Mapping Pro. Despite raising multiple complaints and struggling for over 1.5 months, I finally received a replacement unit. However, the issue still persists, and the replacement product is also defective.
New Issues Observed in the Replacement Unit:

1️⃣ Parts Near...

Dear Sir/Madam,

I booked the Silver AMC (₹1, 799) for my Aquaguard Astor UV through the Eureka Forbes website, but the assigned technician is deliberately delaying visits and making excuses to pressure me into paying extra. He also insists that I should have booked through him instead of the website.

Moreover, customer service has been extremely unhelpful, providing no resolution despite multiple follow-ups.br...

Dear consumer grievance officer,
I am filing this complaint against Eureka Forbes regarding the poor product quality and lack of service response for my water purifier.
1. I purchased AQUAGUARD SELECT DESIGNO UTC RO+UV+MTDS from Eureka Forbes which is within warranty
2. The purifier has a foul smell in the water, making it unsafe for consumption.
3. I registered a service request and was assured that a technician...

I had purchased the AMC of your product (RO) filter this year
Since then I have raised the complaint of product several times.
But no response is being given from your side.
Every time a fresh date of service is given but no one visited to service the filter.
Such a pathetic service from eureka forbes...

I, Mr. Maneck D. Sahiar - residing at 11-12, Mahavir C.H.S., Ajit Nagar, Chala, Vapi- 396191, Gujarat.

We had purchased +EUREKA FORBES ROBO LVAC VOICENUO VACUUM CLEANER through SURAT Sales Office from Mr. Bharat Marghawala - vide your Invoice No.:[protected] dated 17/03/2023-for an amount of Rs.31, 990/-.

Throughout this period we have barely used this machine for not more than 25 occasions.

This...

Customer id: [protected]
inspite of getting amc gold done for three years no initial amc service has been done till date inspite of calling the tech again and again.

Filter is not available. Is the response,

request for needful correction
thanks
customer id- [protected]/ component id[protected]/ serial no[protected]...

I purchased Eureka Forbes Lvac pro robot vaccuum cleaner in oct 2024. It started having issues within 5 months o[censored]sage. The product was faulty so called customer care to repair. The technician who came to repair said he cannot do it and he needs to take it to his office to check fully. Till now i have been raising repeated complaints but they are not repairing/returning the product and nor are they giving me my money back. They only raise...

Raised a complaint on 11th May 2024 on accidental purchase of AMC. The complaint number given by Eureka Forbes is CM[protected]. However, even after multiple follow ups the issue is still open. I am getting same standard response of "Within 24 hours, our respective team will get in touch with you. Your concerns have been escalated to the senior team members for prompt action." after every follow up....

Initial Complaint (Low Water Flow):

I raised a complaint regarding low water flow from my Eureka Forbes water purifier on 21/02/2025.
I was assured that the issue would be resolved within 24 hours under the AMC service agreement.
No Action Taken:

Despite multiple assurances from your customer support team, no technician visited within the promised timeframe.
The problem worsened, and the...

I have taken a GOLD AMC for a AQUAGUARD SELECT CLASSIC+ water filter on 26th Feb 2025 by paying 2591 INR online for ONE YEAR.

I have registered a service request on 27th Feb 2025 for Filter element change/service through App. Service Request No. CM[protected]

Since no service rep turned up/contacted, I have been contacting Customer Care every day from 28th Feb onwards till date. Everytime, I was informed...

Though I have a valid AMC Invoice no.[protected]dted21/02/2025 ( 21/02/2025 to 20/02/2026 ) and have repeatedly requested servicing ( replacement of filters ) as per AMC, nobody has turned up.
Requested via emails, WhatsApp, phone and the EF APP, but the reply is the same every time: issue will be resolved in 24 hours....

I have purchased the water purifier from [protected]@eurekhaforbes app but it is not suitable for my house and I was filed the return complaint by thier return procedure and policy but the product and I have followed this for last two months still the product are not take return back and my money also not credited.

Order no: MHJ1K8C[protected]
Phone no : [protected]
I have spoken to their installation executive...

I own an Aquaguard Classic with details as below,
My registered mobile number is [protected] with Eurka Forbes.

All Details are attached below

It is hard to understand that this is the first ever complaint after installation as I found the water flow has an issue, the technician demanded Rs. 3, 600/-.(The technician was loud on his voice as I have done some mistake)

Referring to a call...