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Eureka Forbes Complaints & Reviews

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Updated: May 27, 2026

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Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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I would like to file a formal complaint against Eureka Forbes Ltd. for their failure to provide service despite my active Annual Maintenance Contract (AMC) and multiple escalations through their official channels.
📄 Complaint Details:
Company Name: Eureka Forbes Ltd. (Aquaguard)
Product: Water Purifier
AMC Validity: 2 Years (currently active)
Customer ID: [protected]
Issue: No technician visit or...

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Address: Bhubaneswar, Odisha

I had to reach out to you as I don’t have any option to resolve my issue with the Aquaguard I purchased last year. It is under amc and the back panel is broken since 11th May, 2025. I already raised two complaints and checked with customer service care executive multiple times for follow up as there’s no traction on the tickets. All the time they mentioned it will be resolved soon but unfortunately nothing have been done to address the...

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Hi Eureka Forbes
I have been facing issue right from starting with the softener.
1. Initially it was with water hardness. After raising service request also, nobody turned up. I had to call sales person and he arranged the technician to come.
2. This hardness issue itself happened twice and each time I had to call sales person for arranging the technician even after raising service request.
3. 2 month back, the...

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I purchased an AMC plan from Eureka Forbes on [date]. As per the agreement, I am entitled to regular service visits and filter replacements. On 5th June, I raised a service request, which was not attended.

Despite reminders, no technician visited and no service has been provided. This amounts to deficiency in service and breach of contract.

I seek immediate resolution, service delivery, and compensation of ₹5,...

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Address: Everest E1-615, Golden Park Phase-1, Beturkarpada, Kalyan W

Dear Team,

We were informed yesterday by your partner that our AMC was renewed without our prior consent or information, and our code was not entered during the renewal process. Following this, he was unresponsive to our calls.

Later in the evening, he contacted us and assured he would visit on 15th June 2025. However, today (15th June 2025), we have again been informed that he will not be able to come for another...

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Address: Flat no 304, Tower no . 11 Mandakini Enclave Avadh vihar Yojana Lucknow

Engineer visited on 12.06.25 and told that one part of RO to be replaced. But now he has informed that part is not available and it will take 2-3 days....

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Address: Hyderabad

Website: www.eurekaforbes.com

To whom it may concern,

I am writing this with extreme frustration and disappointment regarding the absolutely unacceptable service I’ve received for my AQUAGUARD BLAZE INSTA RO+UV+TA HOT & AMB water purifier.

I raised a service request (Ticket No: CM[protected] because the purifier is not working. Despite multiple reschedules — only because no engineer ever showed up — there has...

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I had raised a complaint for water purifier not working on April 2nd 2025.
They have not resolved my issue and I had escalated many times in different ways (customer call, whatsapp chat) but no use.
For the past 2 months I was purchasing the water outside which makes harder for me.
I am under AMC plan and I request to replace my water purifier with the new if they are not able to resolve my issue.
Please do the...

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Date of incident[protected]
A person(technician) named Hemanth A (Ph #[protected]) came for purifier service. he just cleaned the box. when asked to change the filter kit as per the AMC agreement (valid till 13-Junw-2025), he gave a wrong reason and lied saying the validity is only till 15-may-2025 and left the premises.
Then I sent an email to "[protected]@eurekaforbes.com" with all details, I received a response...

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Address: Mumbai Mahrashtra

Website: Eureka Forbes

Sanjeev Thakur
from Pune, Maharashtra
May 18, 2025

Address: B-303, Nirmiti Zion, Balewadi - Pune - 411045

I have bought 1 year Gold AMC from Eureka Forbes Ltd on 27/05/2025. And they said that it will cover quarterly cleaning of the water purifier along with yearly free replacement of candles of the same. There will be no service charges for any kind of repair and maintenance. But unfortunately,...

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Address: kOTHRUD, PUNE

We have recently moved into our new home in Kothrud & I have raised a Service request to re-install my Aqua Guard water purifier on 23 May 2025. Request no. CM[protected]. It's been 5 days now and I am still waiting for the device to be installed. I have already called the customer call centre 5 times.
details of call requests as below:
1 st Call 24- May:[protected]
2nd Call:[protected]br...

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My registered mobile number is [protected]

I am registering complaint and escalating also from past one month but no service provided to me till date. And service tickets are being closed without attending and with out my notice...what kind of service is this.

Right now my purifier is not working and no one is attended.

Plz either do service or refund my amc amount, this is pathetic service.br...

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Address: Ambedkar Nagar

I am writing to express my concern regarding the lack of response to my service request raised on 17 May 2025 for a damaged internal filter in my Aqua Guard unit, which is still under warranty.
Despite multiple follow-ups, I have not received any resolution or technician visit. This delay is unacceptable, especially for a product that is essential for daily use and is covered under warranty.
Request Details:
Product:...

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I ever seen this type of worst service from any service providers. Last 2 months facing lot of issues with Aquagurad Water filters and there is no proper solution from Eureka Forbes even multiple times follow ups.

Compliant No; CM[protected]

Each time, extensive follow-ups are required with the dealer service, leading to delays and frustration.
Most recently, I contacted customer care on 16th May,...

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Address: - Head Customer Care, Eureka Forbes Ltd. B1/B2, 701, 7th Floor, Marathon NexGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai400 013

I am Colonel Srikant, a veteran of the 1971 Indo Pak War and an Eureka Forbes loyal customer for over 40 years, residing in Wilson Garden, Bangalore South.! am writing to formally escalate a long-standing service issue regarding my Aquaguard water filter, for which I have been awaiting service for over 40 days as on date. Despite multiple complaints to customer care, I have only received empty assurances and no real action. This delay in...

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Address: Bharati Tower, BLOCK-A,GROUND FLOOR ,FOREST PARK BHUBANESWAR, ODISHA 751009

I have bought a 3 years AMC from Eureka Forbes Ltd on 25/05/2023. And they said that it will cover quarterly cleaning of the water purifier along with yearly free replacement of candles of the same. There will be no service charges for any kind of repair and maintenance. But unfortunately till now they served only once, then after even my numerous calls to their office and staffs none of them attended my complaint.
The drinking water...

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I had purchased the AMC for my Aquaguard water purifier with the expectation of timely filter replacements and regular service. Unfortunately, despite repeated attempts, no service personnel has even been assigned to come to my place. I have tried to reach their customer service, but I am only getting automated responses and no real help. Plus they have refused to refund my money....

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I have bought eureka Forbes quick clean DX vaccum cleaner on 9th of may from Amazon. I got some issues like huge sparks inside and burning smell, I have called coustomer service many a times but till now same answer that today technician will visit. But till now no one has contacted me or no technician visited. Even if I write to them getting same response that they will respond as soon as early. But till now no response.

Eureka Forbes customer support has been notified about the posted complaint.

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I bought new AQUAGUARD AURA 2XLIFE RO+UV from Eureka Forbes on Mar 3rd, 2025 and the installed, after the day of installation the purifier is not working and the water is not clear. I have raised complaint on the Eureka Forbes app and the complains are not attended at all.
One of the technician visited in between and mentioned that there is a device in the purifier that got delivered as defective and needs replacement.
After...

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Address: Eureka Forbes Limited (formerly Forbes Enviro Solutions Limited) CIN: L27310MH2008PLC188478 Registered Office & Corporate Office: B1/B2, 7th Floor

Website: www.eurekaforbes.com/s/healthy-living-made-affordable?ref=home_hero2

I am writing to formally lodge a complaint against Eureka Forbes Ltd. regarding the non-refund of a defective water purifier unit purchased from their online platform.
Details of the Complaint:
Product Purchased: Water Purifier
Purchase Date: 7th April 2025
Order Mode: Online
Complaint Reference Number: CM[protected]
Customer ID - [protected]
Refund Request Date: 14th April 2025
Upon...

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