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Eureka Forbes Complaints & Reviews

www.eurekaforbes.com

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Updated: Sep 30, 2026

Complaints 8029

Resolved

4420

Unresolved

3609

Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Address: House no 5/W-8 Avas vikas colony batabanki

My filter Aquaguard filter stoped giving water so i have filled the complaint and purchased AMC, Technician visited and said your filter needed to be replaced, i have also paid money for AMC but since then 8 days have been passed and nor Technician nor aquaguard have replaced the filter kit and they are just saying i have escalated your problem each and every day....

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Address: Bypass Road Madurai

Dear Eureka Forbes Team,

I am writing to express my dissatisfaction with the performance of my RO water filter unit after a recent service.

My name is Shanthi, and I reside at Madurai Bypass Road. Two days ago, the filter in my RO unit was changed by your service team. However, the unit has started malfunctioning again – this is now the second time we are facing issues even after servicing. Despite the recent...

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Address: service providing in Baner Pashan Link road , Pune

Website: www.eurekaforbes.com/c/water-purifiers

I have received request to renew AMC well in advance. SEsrvice associate called to ask if i payed for the AMC or not as he told me that he will receive incentive. I told him that i already payed for the AMC.

He came and changed the filter in non professional manner. He came with no proper tools. He dint have TDS checking machine and he is not able to fix the water filter which was leaking.

Now i am trying to...

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Address: VRA-1 MANNAMOOLA, NR ASHRAMAM, TRIVANDRUM

Dear sir, please refer to my service request cm[protected] done on 30 june 2025. This is for my eureka forbes water filter purchased in june 2024. Some days back though it is in warranty period it stopped working. The technician came and told that he would have to replace one panel. When I called him he told that the panel is not available. He then told since spare part is not available. You contact mr. Rejis at [protected]. I had called...

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I am writing to express my profound frustration with your handling of my Eureka Forbes AquaGuard order: despite placing my order on [date] and immediately raising a replacement request when an incorrect unit was delivered, I received the very same wrong product again, and over the ensuing 25 days I have made ten calls to customer care only to be promised a callback within two hours that never materialized. I have been left without the purifier...

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Eureka Forbes Service Team

This is to state that I'm very disappointed with your service I had registered a complaint on Monday 21.07.2025 Service complaint number CM[protected]. Till date nothing has been done your service representative Babu tel. no. [protected] said he will come over and check the machine but has not done so far.

You claim to be a reputed company but your service is pathetic and miserable...

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Website: www.eurekaforbes.com

I am purchased an AMC from Eureka Forbes for my water purifier and I have booked a service request on 4.7.25 and it was supposed to be attended on the same day between 3 PM to 4 PM but as on date, that is,
23.7.25, no Technician has attended the water purifier. Customer Care and grievance cell was also contacted on several times but no tecnician has even phone me. Very poor service.
Customer ID [protected]
Name A D Dechaudhari...

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I am writing to bring to your kind notice on a recurring issue I am facing with my newly purchased water purifier, "Aquaguard Blaze Insta Hot and Cold Ambient RO+UV."

I have brought the product from nearby Bajaj Electronics in Nizampet, Hyderabad Branch.

The filtered water has a very low TDS (Total Dissolved Solids) level, ranging between 10 to 20, which is not within the recommended range for consumption as...

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Address: Plot No. 551/2417,Samantarapur Chalk, Old Town

I have given a complain about my RO water purifier on 09th Jul 2025 and the complain was attended by a service engineer on 10th Jul 2025 and done a temporary repair with advice to if problem arise again, then will let him know and he will change some parts. After he left, the same problem arise, then i let him know about this and he assure me to come and rectify with parts but he did not respond. so on 11th Jul 2025 again i booked a complain...

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Address: Arumbakkam

I was asked to apply for amc to get my service, and when I took gold back, no one has even attended, my service request was following up with the team for last 4 days nearly 3 times a day by wats app, online and even by calling customer case.
Feel like cheated for my amc amount of 4700 rs, and no one coming hope need to opt for the local technician
I have all recordings with customer care, wats app discussion and others.. Need...

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Address: AHASHAN RESIDENCY, 1ST FLOOR, F2, R/o plot no 10/p n/p Road no 5, Kohinoor Enclave Near to Aspire Sports Academy

Consumer Details:

Customer ID: [protected]
Registered mobile number [protected]
Name of Product: Dr. Aquaguard Nrich HD RO+UV+MTDS
Component ID: 36748345
Serial No: [protected]
AMC Plan: Gold AMC, Valid from 30-Nov-2023 to 29-Nov-2025
Service request number CM[protected]

Registered Email Sent To: [protected]@eurekaforbes.com
Customer Care Number Called:...

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Website: www.eurekaforbes.com

Complaint Against: Eureka Forbes Ltd.
Product Name: AQUASURE SMART PLUS RO+UV+MTDS (old) & Aqua Nova RO+UV SSTank X2 (new)
Issue Type: Non-refund / Non-adjustment of AMC amount after product return
Invoice Date of New Product: 21 June 2025

Full Complaint Description:

I have been a customer of Eureka Forbes since 2020 and was using their AQUASURE SMART PLUS RO+UV+MTDS water purifier. On...

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Address: Balewadi

Ear Sir/Madam,
I am writing this email to express my deep dissatisfaction regarding the unresolved service complaint I had raised on 24th June, which continues to be ignored. Despite repeated expectations, no technician has contacted us and no follow-up action has been taken.
Furthermore, our Annual Maintenance Contract (AMC) was due in December, yet no filter changes have been made, and the system is displaying incorrect service...

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I am under AMC sliver plan which mentioned slivers are covered for the plan paid 2800 for the plan,
Technician visited the house and said filters are not covered and we paid 3160 for the filters still the water is not coming

came to know from Eureka Forbes it is frowd and the technician cheated us

we lost total of 6000RS total still water is not coming

Booked technician through eureka...

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Address: Chennai

I have been using Aqua guard water purifier for past 14 years and I bought AMC on 28th May 25, Next day technician visited. I was told by technician that filters were not available to replace and he placed order. After few days, I informed technician about Broken tab also and got the response that he would place the order for Tab also.

its bee nearly 40 days since I raised the complaint, neither filter nor tab replaced till...

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Address: Bhumkar Wasti, Pune

For my complaint CM[protected] raised in June, after so many follow ups over mail no one even acknowledged. Today (02JULY) your support person requested me to cancel my complaint first, if he has to service the water purifier.

Request you to kindly service the water purifier as my filter is on a recently purchased 3 year AMC....

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Address: Mumbai

Dear Team,

I am writing to express my frustration regarding an unresolved issue with my Aquaguard water purifier’s motherboard, which is still under warranty. I raised this concern on June 9, 2025 (Service Request/Complaint ID: CM[protected], and despite multiple follow-ups with customer service team, the issue remains unresolved after more than three weeks.

The service team has been unresponsive and...

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Address: plot no: 25 Saraswathi Nilayam, Telangana Township, Malkapur, Sangareddy, , Telangana 502285 Shared DIGIPIN 423-85M-8J67 Location 17.58994484, 78

Website: www.eurekaforbes.com

Its been 20 days i m being calling u guys for the change of my water filter but it looks like my complaints are falling in the deaf ears. I am being promised that my service will be kept on priority basis but seems like no use the word priority is just a word when it comes to fulfill the commitment. So kindly let me know what should be my next step, now technician not even answering calls, i registered about 4 time with customer care same...

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Address: Flat#71, Tower- C3, Aravali Heights Dwarkadhish, Sector-24, Dharuhera - 123106

Hi Team, I purchased AMC for my Acquard Glory water purifier in March'25 and I have some issues in my machine, I raised online request for service on 10th June and post that have made multiple calls/complaints to your customer care, every time I am being promised that it will be attended and resolved soon, however, no one attended it. I am not sure if I did right thing purchasing AMC as no service is being provided. Requested for escalation...

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Dear Sir/Madam,
I had purchased AMC from Eureka Forbes site. However, it was revealed that the app only had older model updated and I ended up purchasing AMC on it.
I wrote an email to customer care on 4th June, 2025 citing the issue and to perform AMC correction.
They raised a ticket: CM[protected] but it is 27th June now and there is no resolution.
Every time I send a reminder, I get a template based email...

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