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Eureka Forbes Complaints & Reviews

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Last updated Jun 20, 2024
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Eureka Forbes reviews & complaints page 5

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S
Sujay wadeyar
Jan 1, 2024
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Fake AMC on behalf of the company

Address:Jay Nagar Bangalore

I own an Acquaguad Water Filter since 2015. I have also taken AMC from the company. I got a call from a call center last week for service visit and a person posing to be authorized technician visited my place and changed the filter. He mentioned that AMC has expired during May 23. He renewed the same for yrs and charged 9200 including service charge. However, after the visit I relapsed that AMC is valid till Aug 24 and hence I am victim of...
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A
abhaykr5
from Chennai, Tamil Nadu
Dec 31, 2023
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Pathetic service no response for the issue raised 2 weeks ago

Website:www.eurekaforbes.com

I have raised a complaint on 18th Dec 23, and the complaint number is CM[protected], the purifier is very slow and blinking red light.

but no response till now, even after calling and escalating the issue, till now not even got any response from them.
customer service is pathetic. Even after raising multiple service requests, the technician didn't come to resolve the problem....
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Address:U18/20, GROUND FLOOR

Hi,
I have purchased RO from Eureka forbes and it started getting leak few days before. I raised a complain through their website (Ref complain number: WOIN[protected]) on 24th December, 2023 . Inspite of sevarel calls there is no resolution till date. I have already taken their AMC but there is no use.

They always saying that, they are going to ecelate the issue but there is no responce from them or service provider.br...
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E
EFuture
Dec 27, 2023
Jan 2, 2024
This thread was updated on Jan 2, 2024
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Aquaguard Service Complaint Not being attended

Address:Pimple Saudagar

ID CM[protected]. Service support staff are not attending the complaint. When ever we approach its bein rescheduled since last 10 days...
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B
bhupesh2214
from Pune, Maharashtra
Dec 21, 2023
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No service received

Address:south bopal ahmedabad

COMPLAIN ID : CM[protected]
PRODUCT : LVAC ROBO VACCUM CLEANER
PURCHASE : DIRECTLY FROM EUREKA FORBES

i have complained 4-5 days back and no services recieved yet and today i recieved mail for feedback for services which i havent recieved .. your ahmedabad sales and service teams are notorius . this product is faulty and i request you for refund for my product . you have the worst services i ever came accross...
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S
Samiksha bHatt
Dec 21, 2023
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24 Hrs but no one has attended my complaint.

Address:indore

Very bad experience.

It's been more than 24 Hrs but no one has attended my complaint.

Complaint ID : CM[protected]

Issue : Breakdown

Schedule Date :[protected]...
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B
Bindee
Dec 21, 2023
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Water purifier in AquaGuard

My complaint # CM[protected] and despite numerous attempts since Dec 6, my complaint has not been resolved. The supervisor on the customer service number refused to talk with me. My AquaGuard was purchased in July 2022, but stopped working on Dec 6 2023. The customer service is of no help. I have sent an email to the ceo, Anu Kotian and other senior staff. No response. Will approach Consumer Court if necessary...
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B
Bindee
Dec 21, 2023
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Waterfilters

My customer id of Eureka Forbes is [protected]. My complaint no. is CM[protected]. I purchased the water purifier last July. My water purifier stopped working since Dec 6. Despite numerous complaints at their registered p customer service number nothing has been done. We will approach the Consumer Court if needed. They have not responded to my complaints and when I asked to speak with the senior representative, the senior refused to come...
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R
Rushabh_Doshi
from Nagpur, Maharashtra
Dec 19, 2023
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Avoid buying AMC from Eureka Forbes

I purchased AMC and booked the service request for servicing of my water purifier. Surprisingly, service request sitting in same status from last 5 days and no one contacted on my cell. Escalated issue via multiple channels but these guys are not bothering about customer and giving false promises. It's a fraud scam where they're collecting money from consumer in the name of AMC and giving NO service!!! Pathetic experience...
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N
nr56
Dec 17, 2023
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Water Softener

I have purchased a water softener model no. AWS C2500 DX on 30.10.2023 under invoice no.[protected] and the same was installed 2.11.2023. On 8.12.2023 i noticed the water received in tap was fully salty which can not be used. it appears the output water mixed with salt used in the softener for regeneration. I also doubt that regeneration is not taking place. I called the compliant registration number[protected] and i was told that my product...
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D
Doctor aditya
Dec 14, 2023
Jan 3, 2024
This thread was updated on Jan 3, 2024
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Water filter not getting returned

Address:Pune, Maharashtra

We bought an eureka forbes air purifier for asthma patient, at the time of delivery the sales agent convinced us to buy a water purifier also. he checked our kitchen and suggest aquaguard nova uv+uf. when the technician came to remove our old filter and apply the new filter, the filter did not even fit in our kitchen. we called the sales agent and he said return and refund has been initiated and will be completed after after 40 days. after...
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Address:Mumabi

I have purchased Gold AMC on 18th Nov 23, customer care executive confirmed that old candles will be replaced on the same day, but still no one has come to replace. I have been following up over mails, calls..but there is no response. My complaint number is CM[protected]....
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K
Kulnikhil1904
Dec 11, 2023
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Technician not visited

Customer No - [protected]

I have renewed my AMC on 04.12.23 and booked service request for 05.12.23. till the time status is showing only technician appointed and technician is not reached since 05.12.23. I hope appointed technician is died.

Requesting you to appoint new technician for service.

AMC must from the date of technician attend a complaint....
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K
Kanchan 27
from Gurgaon, Haryana
Dec 10, 2023
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Vacuum cleaner not working since it was purchased

Purchased vaccum cleaner in Jan 23. It's not working since it was purchased. It's under warranty period. Complaint raised a number of times but company closed the complaint without attending the same.After feedback they call and again register the complaint but it is again closed without attending. This goes on repeatedly. This is vicious circle. I am fed up and feeling very harrassed. Please take necessary action against the company...
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N
Neeta Bhide
Dec 8, 2023
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Robo LVAC voice pro.

Address:Satara, Maharashtra

Customer no [protected]
Complaint no
CM[protected]
Purchased the machine Robo LVAC voice pro in July 23. Was nicely working till 30th Oct. I made a complaint on 31st Oct. After a daily follow up, received a new machine on 23rd Nov.It was a faulty piece. It is cleaning abruptly and not mapping properly.
Again lauchaned a complaint, but every person, without the two local engineers, are neglecting the problem.br...
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T
Tanusri21
from Jamshedpur, Jharkhand
Dec 6, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No Service Provided - Calling Customer Care daily 3-4 time since November 28

Address:ghatsila

I purchases Gold AMC plan on 28th Nov and on same day I raised request to change filter. My purifier is not working properly and water quality is not good. I flowed up with multiple email and customer care daily but EOD nothing happing. Request you to help on this.
Below are the details

Name : Tanusri Bhakat
Complaint Number : CM[protected]
Product Name : Aquaguard Regal RO+UV+MTDS
Reason...
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R
Rajshetty245
from Pune, Maharashtra
Dec 5, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not providing service in AMC

Address:Shivtej Nagar, Chinchwad, Pune 411019

I have AG CRYSTAL PLUS UV -12 MTH COMP. AMC and even after rising complaint co. is not providing the service. They say as per co. policy they cant refund the money as well. Seems like taking money upfront and not providing any service. Hence rising this complaint.
Service Product Code SCTLPC100C12
Serial No. [protected]
Product Code GWPDCTLPC10000
Customer Code [protected]
CONTRACT RECEIPT NO.SO[protected]...
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S
Shankar Midatala
Dec 5, 2023
Dec 7, 2023
This thread was updated on Dec 7, 2023
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Aquaguard Royale Water filter

Address:Varthur, Bengaluru 560087

Service request pending from 27 Nov 2023 CM[protected],

Technician not visited tofate.

No resolution despite repeated Calls to customer service and escalation team...
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H
Hariprasad Pathalai
from Bengaluru, Karnataka
Dec 3, 2023
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LD-615 Vacuum cleaner

Address:110B, Hilite Residency, Tower 1, Palazhi, Kozhikode 673014

Hose connection to the vacuum cleaner is broken, need to buy replacement hose, where can I buy it, ? Please forward me the details....
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A
AkashGhogare
from Pune, Maharashtra
Nov 23, 2023
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No Service Provided - Calling Customer Care daily for 21 days now

Address:SP Joyville, Hinjewadi Phase 1

I purchases Gold AMC plan on 5th Nov and on same day I raised request to change filter. My purifier is not working properly and water quality is not good.

I have been chasing the Customer care for last 21 days - calling them on daily basis but no one is visiting me to check my water filter.

I am buying water from outside daily for a family of 5 people for last 21 days ! What is the use of buying such costly...
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