Claimed

Eureka Forbes Complaints & Reviews

www.eurekaforbes.com

3

Updated: Apr 9, 2026

Complaints 7999

Resolved

4419

Unresolved

3580

Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Eureka Forbes

Having problems with Eureka Forbes?

File a complaint and get it resolved by Eureka Forbes customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Eureka Forbes

Eureka Forbes reviews & complaints page 5

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Hyderabad

Website: www.eurekaforbes.com

To whom it may concern,

I am writing this with extreme frustration and disappointment regarding the absolutely unacceptable service I’ve received for my AQUAGUARD BLAZE INSTA RO+UV+TA HOT & AMB water purifier.

I raised a service request (Ticket No: CM[protected] because the purifier is not working. Despite multiple reschedules — only because no engineer ever showed up — there has...

Helpful

Found this helpful?

Write a comment

I had raised a complaint for water purifier not working on April 2nd 2025.
They have not resolved my issue and I had escalated many times in different ways (customer call, whatsapp chat) but no use.
For the past 2 months I was purchasing the water outside which makes harder for me.
I am under AMC plan and I request to replace my water purifier with the new if they are not able to resolve my issue.
Please do the...

Helpful

Found this helpful?

Write a comment

Date of incident[protected]
A person(technician) named Hemanth A (Ph #[protected]) came for purifier service. he just cleaned the box. when asked to change the filter kit as per the AMC agreement (valid till 13-Junw-2025), he gave a wrong reason and lied saying the validity is only till 15-may-2025 and left the premises.
Then I sent an email to "[protected]@eurekaforbes.com" with all details, I received a response...

Helpful

Found this helpful?

Write a comment

Address: Mumbai Mahrashtra

Website: Eureka Forbes

Sanjeev Thakur
from Pune, Maharashtra
May 18, 2025

Address: B-303, Nirmiti Zion, Balewadi - Pune - 411045

I have bought 1 year Gold AMC from Eureka Forbes Ltd on 27/05/2025. And they said that it will cover quarterly cleaning of the water purifier along with yearly free replacement of candles of the same. There will be no service charges for any kind of repair and maintenance. But unfortunately,...

Helpful

Found this helpful?

Write a comment

Address: kOTHRUD, PUNE

We have recently moved into our new home in Kothrud & I have raised a Service request to re-install my Aqua Guard water purifier on 23 May 2025. Request no. CM[protected]. It's been 5 days now and I am still waiting for the device to be installed. I have already called the customer call centre 5 times.
details of call requests as below:
1 st Call 24- May:[protected]
2nd Call:[protected]br...

Helpful

Found this helpful?

Write a comment

My registered mobile number is [protected]

I am registering complaint and escalating also from past one month but no service provided to me till date. And service tickets are being closed without attending and with out my notice...what kind of service is this.

Right now my purifier is not working and no one is attended.

Plz either do service or refund my amc amount, this is pathetic service.br...

Helpful

Found this helpful?

Write a comment

Address: Ambedkar Nagar

I am writing to express my concern regarding the lack of response to my service request raised on 17 May 2025 for a damaged internal filter in my Aqua Guard unit, which is still under warranty.
Despite multiple follow-ups, I have not received any resolution or technician visit. This delay is unacceptable, especially for a product that is essential for daily use and is covered under warranty.
Request Details:
Product:...

Helpful

Found this helpful?

Write a comment

I ever seen this type of worst service from any service providers. Last 2 months facing lot of issues with Aquagurad Water filters and there is no proper solution from Eureka Forbes even multiple times follow ups.

Compliant No; CM[protected]

Each time, extensive follow-ups are required with the dealer service, leading to delays and frustration.
Most recently, I contacted customer care on 16th May,...

Helpful

Found this helpful?

Write a comment

Address: - Head Customer Care, Eureka Forbes Ltd. B1/B2, 701, 7th Floor, Marathon NexGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai400 013

I am Colonel Srikant, a veteran of the 1971 Indo Pak War and an Eureka Forbes loyal customer for over 40 years, residing in Wilson Garden, Bangalore South.! am writing to formally escalate a long-standing service issue regarding my Aquaguard water filter, for which I have been awaiting service for over 40 days as on date. Despite multiple complaints to customer care, I have only received empty assurances and no real action. This delay in...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Bharati Tower, BLOCK-A,GROUND FLOOR ,FOREST PARK BHUBANESWAR, ODISHA 751009

I have bought a 3 years AMC from Eureka Forbes Ltd on 25/05/2023. And they said that it will cover quarterly cleaning of the water purifier along with yearly free replacement of candles of the same. There will be no service charges for any kind of repair and maintenance. But unfortunately till now they served only once, then after even my numerous calls to their office and staffs none of them attended my complaint.
The drinking water...

Helpful

Found this helpful?

Write a comment

I had purchased the AMC for my Aquaguard water purifier with the expectation of timely filter replacements and regular service. Unfortunately, despite repeated attempts, no service personnel has even been assigned to come to my place. I have tried to reach their customer service, but I am only getting automated responses and no real help. Plus they have refused to refund my money....

Helpful

Found this helpful?

Write a comment

I have bought eureka Forbes quick clean DX vaccum cleaner on 9th of may from Amazon. I got some issues like huge sparks inside and burning smell, I have called coustomer service many a times but till now same answer that today technician will visit. But till now no one has contacted me or no technician visited. Even if I write to them getting same response that they will respond as soon as early. But till now no response.

Eureka Forbes customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I bought new AQUAGUARD AURA 2XLIFE RO+UV from Eureka Forbes on Mar 3rd, 2025 and the installed, after the day of installation the purifier is not working and the water is not clear. I have raised complaint on the Eureka Forbes app and the complains are not attended at all.
One of the technician visited in between and mentioned that there is a device in the purifier that got delivered as defective and needs replacement.
After...

Helpful

Found this helpful?

Write a comment

Address: Eureka Forbes Limited (formerly Forbes Enviro Solutions Limited) CIN: L27310MH2008PLC188478 Registered Office & Corporate Office: B1/B2, 7th Floor

Website: www.eurekaforbes.com/s/healthy-living-made-affordable?ref=home_hero2

I am writing to formally lodge a complaint against Eureka Forbes Ltd. regarding the non-refund of a defective water purifier unit purchased from their online platform.
Details of the Complaint:
Product Purchased: Water Purifier
Purchase Date: 7th April 2025
Order Mode: Online
Complaint Reference Number: CM[protected]
Customer ID - [protected]
Refund Request Date: 14th April 2025
Upon...

Helpful

Found this helpful?

Write a comment

Product complaint date: 22 april 2025
Complaint registered : 22 april 2025 cm[protected]
Customer care contact : more than 10 times
Complaint mail: more than 5 times

Response: no response or any calls from company
No technician alloted
No response
Issue not resolved

17/05/2025 : complaint closed without repairing
18/05/2025 : new complaint open[protected]...

Helpful

Found this helpful?

Write a comment

Address: Gurugram

After using Aquaguard Ro water purifier for more than an year I called up their customer support as nobody came for a service. I was sold AMC plan and a service request was generated for the RO service on 13th May 2025 and was given a timeslot on 14th May 2025.
Since then I have been just calling them and sending emails but all I get to hear is we are looking into this matter and it will be resolved in 24 hours.

Today...

Helpful

Found this helpful?

Write a comment

HI All,

I have purchased Robotic Vacuum cleaner from Eureka fobes, post that it was not working properly, and they have replaced it.But now its not at all moving.

The same has been raised with the customer care, Grievance officer but no response from them.

When we tried to reach the customer care they are using abusive words.

All the details have been uploaded as attachementbr...

Helpful

Found this helpful?

Write a comment

I had purchased an Annual Maintenance Contract (AMC) for my Eureka Forbes water purifier on 14th March 2025 through the official mobile app. However, during the technician's visit, I was informed that my model was outdated and spare parts were unavailable. Based on his recommendation, the AMC was mutually cancelled, and the technician raised a cancellation request with Service Order No.: SO[protected].

I was told the refund...

Helpful

Found this helpful?

Write a comment

Address: Nagaripeta Nagari Chittoor A.P. PIN 517590

I have the product AQUASURE MAXIMA + RO+UF+ME. I bought AMC for this product on 27th April 2025 through Eureka Forbes App(Rs.3499 through phone pe) and raised a service request for filter change on the same day. On 1st may your technician V HEMADASU (Cell: [protected]) attended and he told me that "the motor was damaged and the product was unable to be repaired and also he told me that he raise a request to cancel AMC and it would be...

Helpful

Found this helpful?

Write a comment

I had made the above service complaint on 27/04/2025 to attend and got a slot on 30/04/2025 at 2-3 pm with a registered service request No CM[protected]. As such i started following up from the date of the slot provided and invariably, the staff at Customer care portal choose to repeat the same dialogue " SORRY FOR THE INCONVIENCE, we have escalated this issue to our service agency and they will depute the technician very soon"....

Helpful

Found this helpful?

Write a comment