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Address: Hyderabad
Website: www.eurekaforbes.com

To whom it may concern,

I am writing this with extreme frustration and disappointment regarding the absolutely unacceptable service I’ve received for my AQUAGUARD BLAZE INSTA RO+UV+TA HOT & AMB water purifier.

I raised a service request (Ticket No: CM[protected] because the purifier is not working. Despite multiple reschedules — only because no engineer ever showed up — there has...
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pedavegiveeru
Jun 4, 2025
Jun 24, 2025
This thread was updated on Jun 24, 2025
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Water purifier not working and not able to service my raised request

I had raised a complaint for water purifier not working on April 2nd 2025.
They have not resolved my issue and I had escalated many times in different ways (customer call, whatsapp chat) but no use.
For the past 2 months I was purchasing the water outside which makes harder for me.
I am under AMC plan and I request to replace my water purifier with the new if they are not able to resolve my issue.
Please do the...
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dattakk
from Bengaluru, Karnataka
May 30, 2025
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Water purifier service with amc

Date of incident[protected]
A person(technician) named Hemanth A (Ph #[protected]) came for purifier service. he just cleaned the box. when asked to change the filter kit as per the AMC agreement (valid till 13-Junw-2025), he gave a wrong reason and lied saying the validity is only till 15-may-2025 and left the premises.
Then I sent an email to "[protected]@eurekaforbes.com" with all details, I received a response...
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Sanjeev457
from Mumbai, Maharashtra
May 28, 2025
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amc service not received, filter not working

Address: Mumbai Mahrashtra
Website: Eureka Forbes

Sanjeev Thakur
from Pune, Maharashtra
May 18, 2025

Address: B-303, Nirmiti Zion, Balewadi - Pune - 411045

I have bought 1 year Gold AMC from Eureka Forbes Ltd on 27/05/2025. And they said that it will cover quarterly cleaning of the water purifier along with yearly free replacement of candles of the same. There will be no service charges for any kind of repair and maintenance. But unfortunately,...
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YogeshB50
from Pune Metropolitan Area, Maharashtra
May 28, 2025
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Re-installation request no. Cm-230525-51549629 not being fulfilled

Address: kOTHRUD, PUNE

We have recently moved into our new home in Kothrud & I have raised a Service request to re-install my Aqua Guard water purifier on 23 May 2025. Request no. CM[protected]. It's been 5 days now and I am still waiting for the device to be installed. I have already called the customer call centre 5 times.
details of call requests as below:
1 st Call 24- May:[protected]
2nd Call:[protected]br...
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VamshiSomavarapu
from Hyderabad, Andhra Pradesh
May 27, 2025
May 27, 2025
This thread was updated on May 27, 2025
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Valid amc o have but struggling to get the service done for my Eureka Forbes water purifier..they are closing tickets at will

My registered mobile number is [protected]

I am registering complaint and escalating also from past one month but no service provided to me till date. And service tickets are being closed without attending and with out my notice...what kind of service is this.

Right now my purifier is not working and no one is attended.

Plz either do service or refund my amc amount, this is pathetic service.br...
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msharma4540
from Hyderabad, Andhra Pradesh
May 27, 2025
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No service Provided after multiple complaints - warranty issue

Address: Ambedkar Nagar

I am writing to express my concern regarding the lack of response to my service request raised on 17 May 2025 for a damaged internal filter in my Aqua Guard unit, which is still under warranty.
Despite multiple follow-ups, I have not received any resolution or technician visit. This delay is unacceptable, especially for a product that is essential for daily use and is covered under warranty.
Request Details:
Product:...
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Selvan12
May 27, 2025
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Poor service from dealer and customer care

I ever seen this type of worst service from any service providers. Last 2 months facing lot of issues with Aquagurad Water filters and there is no proper solution from Eureka Forbes even multiple times follow ups.

Compliant No; CM[protected]

Each time, extensive follow-ups are required with the dealer service, leading to delays and frustration.
Most recently, I contacted customer care on 16th May,...
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Colonel Srikant
from Bengaluru, Karnataka
May 26, 2025
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Gold AMC and service not attended to despite repeated complaints

Address: - Head Customer Care, Eureka Forbes Ltd. B1/B2, 701, 7th Floor, Marathon NexGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai400 013

I am Colonel Srikant, a veteran of the 1971 Indo Pak War and an Eureka Forbes loyal customer for over 40 years, residing in Wilson Garden, Bangalore South.! am writing to formally escalate a long-standing service issue regarding my Aquaguard water filter, for which I have been awaiting service for over 40 days as on date. Despite multiple complaints to customer care, I have only received empty assurances and no real action. This delay in...
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Debaduttas
from Bhubaneswar, Odisha
May 25, 2025
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AMC money taken but NO SERVICE in 3 years

Address: Bharati Tower, BLOCK-A,GROUND FLOOR ,FOREST PARK BHUBANESWAR, ODISHA 751009

I have bought a 3 years AMC from Eureka Forbes Ltd on 25/05/2023. And they said that it will cover quarterly cleaning of the water purifier along with yearly free replacement of candles of the same. There will be no service charges for any kind of repair and maintenance. But unfortunately till now they served only once, then after even my numerous calls to their office and staffs none of them attended my complaint.
The drinking water...
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Devesh Krishnan
May 24, 2025
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No help from eureka forbes for aquaguard service

I had purchased the AMC for my Aquaguard water purifier with the expectation of timely filter replacements and regular service. Unfortunately, despite repeated attempts, no service personnel has even been assigned to come to my place. I have tried to reach their customer service, but I am only getting automated responses and no real help. Plus they have refused to refund my money....
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Praveen Alapati
from Gangavathi, Karnataka
May 24, 2025
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I have bought eureka Forbes quick clean DX vaccum cleaner on 9th of may from Amazon. I got some issues like huge sparks inside and burning smell, I have called coustomer service many a times but till now same answer that today technician will visit. But till now no one has contacted me or no technician visited. Even if I write to them getting same response that they will respond as soon as early. But till now no response.
Eureka Forbes customer support has been notified about the posted complaint.
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    V
    vijaybkumar
    from Hyderabad, Andhra Pradesh
    May 21, 2025
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    new product (aquaguard water purifier) not working and no service/response

    I bought new AQUAGUARD AURA 2XLIFE RO+UV from Eureka Forbes on Mar 3rd, 2025 and the installed, after the day of installation the purifier is not working and the water is not clear. I have raised complaint on the Eureka Forbes app and the complains are not attended at all.
    One of the technician visited in between and mentioned that there is a device in the purifier that got delivered as defective and needs replacement.
    After...
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    S
    from Pune, Maharashtra
    May 20, 2025
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    Refund processing delay - more than a month

    Address: Eureka Forbes Limited (formerly Forbes Enviro Solutions Limited) CIN: L27310MH2008PLC188478 Registered Office & Corporate Office: B1/B2, 7th Floor
    Website: www.eurekaforbes.com/s/healthy-living-made-affordable?ref=home_hero2

    I am writing to formally lodge a complaint against Eureka Forbes Ltd. regarding the non-refund of a defective water purifier unit purchased from their online platform.
    Details of the Complaint:
    Product Purchased: Water Purifier
    Purchase Date: 7th April 2025
    Order Mode: Online
    Complaint Reference Number: CM[protected]
    Customer ID - [protected]
    Refund Request Date: 14th April 2025
    Upon...
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    sanujose2007
    from ERNAKULAM, Kerala
    May 20, 2025
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    eureka forbes voice nuo robotic vacuum cleaner

    Product complaint date: 22 april 2025
    Complaint registered : 22 april 2025 cm[protected]
    Customer care contact : more than 10 times
    Complaint mail: more than 5 times

    Response: no response or any calls from company
    No technician alloted
    No response
    Issue not resolved

    17/05/2025 : complaint closed without repairing
    18/05/2025 : new complaint open[protected]...
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    A
    arun459
    from Gurugram, Haryana
    May 19, 2025
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    ro service / amc scam

    Address: Gurugram

    After using Aquaguard Ro water purifier for more than an year I called up their customer support as nobody came for a service. I was sold AMC plan and a service request was generated for the RO service on 13th May 2025 and was given a timeslot on 14th May 2025.
    Since then I have been just calling them and sending emails but all I get to hear is we are looking into this matter and it will be resolved in 24 hours.

    Today...
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    vasanvijay
    from Salem, Tamil Nadu
    May 19, 2025
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    Vaccum Cleaner-Robot

    HI All,

    I have purchased Robotic Vacuum cleaner from Eureka fobes, post that it was not working properly, and they have replaced it.But now its not at all moving.

    The same has been raised with the customer care, Grievance officer but no response from them.

    When we tried to reach the customer care they are using abusive words.

    All the details have been uploaded as attachementbr...
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    D
    Diwakarsrm
    May 12, 2025
    Jul 27, 2025
    This thread was updated on Jul 27, 2025
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    Refund Delay for Cancelled AMC Purchased via Mobile App

    I had purchased an Annual Maintenance Contract (AMC) for my Eureka Forbes water purifier on 14th March 2025 through the official mobile app. However, during the technician's visit, I was informed that my model was outdated and spare parts were unavailable. Based on his recommendation, the AMC was mutually cancelled, and the technician raised a cancellation request with Service Order No.: SO[protected].

    I was told the refund...
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    T
    T N Jana
    from CHITTOOR, Andhra Pradesh
    May 12, 2025
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    amc refund paid on 27th april 2025 complaint no: cm-070525-50390891

    Address: Nagaripeta Nagari Chittoor A.P. PIN 517590

    I have the product AQUASURE MAXIMA + RO+UF+ME. I bought AMC for this product on 27th April 2025 through Eureka Forbes App(Rs.3499 through phone pe) and raised a service request for filter change on the same day. On 1st may your technician V HEMADASU (Cell: [protected]) attended and he told me that "the motor was damaged and the product was unable to be repaired and also he told me that he raise a request to cancel AMC and it would be...
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    I had made the above service complaint on 27/04/2025 to attend and got a slot on 30/04/2025 at 2-3 pm with a registered service request No CM[protected]. As such i started following up from the date of the slot provided and invariably, the staff at Customer care portal choose to repeat the same dialogue " SORRY FOR THE INCONVIENCE, we have escalated this issue to our service agency and they will depute the technician very soon"....
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