Eureka Forbes Complaints & Reviews

I purchased a vacuum cleaner on (purchase date), based on false information provided during the transaction. Despite requesting a return a month ago, there has been no response or attempt for pickup.

Numerous calls to the company’s customer care have yielded only extended return dates. Now, after the return deadline has passed, I am being informed that only service can be provided, with no option for return.

This...

Booked service request for filters change on October 23rd, 2023, technician came and asked me to renew AMC, so i Purchased AMC for 2years with 8099 rupees. after that he told he will bring the filters kit in two days and will change. But till now he didn't came, I use to call customer care every day continuously and there used to say same story will escalate and assign person and he will come today. It's been 14 days till now no one came....

Hello,
I bought vaccum cleaner 1900w, the 1st month itself the plastic hook has broken, 3rd month we got the cord problem and motor got changed from customer team still later started getting lot of sound while using, 4th month the plastic tube which we use to clean that also broken while inserting and removing.
Earlier we used multiple products of Eureka Forbes vaccum cleaner and aqua gaurd for our extended family members tooo...

Hi, This is Prateek Shrivastava and I have purchase purifier on 21st of Nov 2023 from amazon which cost around 12k, because I have recently shifted to the new apartment I have no option of filtered water. Some how I am managing by using boiled water or corporation tap water /water bottle can . Till date its been more than 90 hrs. I called many times (recordings are available ) and every time a fake commitment and timeline provided by their...

I have Aquagard magna ro+uv installed, AMC is on. Complaint for repair logged Dt. 21.10.2023. Engineer not visited yet. Gives 24 hrs deadline every time escalation is done. Spent 3k+ purchasing water....

Eureka Forbes AMC for aquagard magna ro+uv is on still service engineer not visited after follow-up in-app and phone calls to toll-free number. Every complaint is escalated gives 24 hours deadline neglecting previous deadline....

Dear Eureka Forbes Customer Service,

I am reaching out to express my serious concern and disappointment regarding my unattended service request for my water purifier.

To provide a brief overview:
Customer ID: [protected]
First Service Request: Raised on 14th October
Re-Escalation: 25th October
Name - Ravi Sharma
Address - Aditi Amber-105, Porwal Road, Lohegaon, Pune - 411047,...

During the 1st week of Jan, 2023 – a complaint was raised for non-functional RO which was under AMC purchased for approx. 5200/- INR. Literally, harassed by the Eureka Team/Service Centre for over a month to fix a simple RO issue despite taken advance amount of an AMC legal contract. It was highlighted probably dozens of time since the follow up started in Feb 2nd week – Eureka’s accountability to Refund the loss incurred for their...

1. I had purchased On line, Gold AMC for 24 months for my Genius+ aqua guard water purifier on 05 Oct 2023, vide Eureka Forbes Receipt No [protected] . I paid Rs 10229.00 using my Credit Card .
2. Eureka Forbes called me and informed that a Technician would visit and service my Aqua Guard within next 48 hrs .
3. On 10 Oct I called up Eureka Forbes Customer Service and informed them about non service of the Aqua Guard . The...

Hi,

After 20 days of frustration I am writing this I bought an AMC from Aquaguard on 01-Oct-23. Still, my water purifier is not working.

Observed few things

1.Technicians have a scope to cheat customers as they were saying replaced parts are not to give it to customers as per policy .

is it right if yes could you pls send me terms and conditions.

2.we don't know...

Slow flow from purifier. Water coming our warm. Also I had raised a complaint 5 days back. No response after multiple escalations....

I purchased Anual Maintenance Contract (AMC) from Eurekaforbes for my Aquaguard RO water purifier through on line on 30-Sep-2023.
Mandatory Service ticket got created and allocated to the technician Rathod Yuvaraj on the same day.

During the previous visit, the same technician suggested taking AMC or new PRODUCT purchase through him so that he will get incentives.
In Spite of it I purchased AMC through online...

Dear sir/ Madam,
I am Kritika Sunam, Daughter of Ganesh Sunam, Yesterday i.e 16.10.23. We had our Aquaguard Marvel NXT delivered from the amazon having order id of #[protected], But since yesterday the customer executive is saying that they will send the installation technician but still there is no one who have attended our house. We don't have water in our house for almost 1 month and from 1 month we are drinking from Can...

Their service is pathetic. Even their CEO is good for nothing. It has been two months I complained to their CEO Desk regarding the problem of my AC and still it is not resolved despite of various followups with them. All the time they open a new complaint and then it is closed without resolution. After many followups, their technician visited and he took out the faulty parts for replacement but unfortunately still even after 2 months they...

I have raised complaint since 9th September an12 th October CM[protected]. no service was given and booked as free service from our amc. customer id [protected].as your call is chargeable i am repeated calling for service neither service is provided .assigned technician is not picking the call for repeated calling .we are not getting any repair service .i request u u to refund our amc amount as there is no service no reply for our complaint....

Complaint No: CM[protected] dated 06/10/2023
Client Code :[protected] created on 07/09/2023
I wanted to change my old Aquaguard filter due to smell in filtered water. So I enquired with this company. They sent their field sales executive Mr Yogesh Madan to my home.
I was oversold a purifier with RO technology by their Sales Executive Mr Yogesh Madan. As we get municipal water once a week in Aurangabad,
I had...

I got a call saying from Eureka Forbes saying AMC service is due and AMC is expiring, person came and changed filters and renewed the AMC by collecting 9.5k for next two years. This happened in sep 21st 2023.

Now today got again call from Eureka saying AMC is due and we informed it was done last month and listening to this, he said it might be fraud, please check the receipt. When we checked we realized it's something AqUAGuard...

Aqua Guard Glory water purifier installed at my place on Feb 27 2023.
Since I am staying in high rise building installation engineer said I have to buy pressure guage to control the pressure and external filter/candle. And he asked me to pay 2805 Rs for the external filter & pressure controller.
When i asked for invoice, he said I have to pay first and then I'll get the invoice from company on my mail but that's not done. br...

Sir I have CONTACTed Eureka Forbes as my water from water purifier taste bad and they sent a Authorised technician today he checked and told that water flow is good no problem so we have to change membrane and cost will be low with AMC plan and made me pay for 3 yrs AMC rs 8564 which he said Only Rs 8189 you will get bill and rest I will send you in two days now the person manipulated me and said that the motor (diaphragm pump) as complimentary...

I raised complaints fir the servicing of my Aquaguard purifier on 28th August and 5th October 2023 under the service request numbers CM[protected] and CM[protected] respectively. However even after frequent calls to customer care, the service requests are not attended yet....