Eureka Forbes — dr aqua guard water purifier

I am having Eureka Forbe's Dr Aqua Guard water purifier. I have AMC with them. I lodged a complaint for this purifier with the Customer Care of Eureka Forbes, on 19.11.2025. Since the complaint was not attended, I called Customer Care every day. The complaint was escalated every day, but complaint has not been attended till today, ie, 10.12.2025.
I sent e-mails to the Compliance officer & the CEO of Eureka forbes company, but still no resolution. I can not attach the e-mails sent to Compliance Officer & CEO of Eureka Forbes, as these are in pdf format.
I am a senior citizen of 74 years age. I have to go out frequently to purchase packaged drinking water, and incurring additional expenditure.
Request to take action on the Eureka Forbes company and get my complaint attended, alongwith requisite compensation
B.N.Sharma
Registered mobile with company: [protected]
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Eureka Forbes customer support has been notified about the posted complaint.
Dec 18, 2025
Updated by bnswss
The complaint has not been attended yet. I talked to Eureka Forbes Service Head, Mr Hemant. on 14.12.25 at 11.39 hrs. He said it will be done next day.
Nothing happened. I again called him on 16.12.25 at 10.59 hrs. Again he said it will be done in 4 hours. But nothing happened. Today again I called him at 11.39 hrs. He said I will get a phone call just now.and they will attand the complaint. But I have not received any phone call. Mr Hemant does not listens the problem properly. His phone number is [protected].
In addition E-mails to [protected]@eurekaforbes.co on 08.12.25, 10, 12.25, 12.10.25 and 16.12.25 have received no response.
As I had written earlier, I am a senior citizen (74 years). Since the repair of my Eureka Forbes is pending since one month, I have to go out for purchasing packaged drinking water. It is difficult for me to do this regularly, by going to shop by crossing heavy traffic on road.
Please direct the Company to take necessary action for repair immediately.
 
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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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