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[Resolved]  Eureka Forbes — dr aquaguard

Address: 7 Shyamala Vandana Street West Mambalam, Chennai, Tamil Nadu, 600033

I have escalated ticket and Even post escalation, no response. Such a brazen attitude. Sales person states, do whatever you could. He mentioned he has recording of sale conversion etc. I told him politely, I can do anything but raise complaint. He seems to be right, and I lose. Such a pathetic support for customers.. Reference- Your Escalation request number is [protected]
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Jul 22, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2019
Eureka Forbes Customer Care's response Dear Badri Narayanan,

I have shared your details with my team in Chennai. They will soon get in touch with you. Request your patience.

Regards,
Anita
Verified Support
Jun 20, 2019
Eureka Forbes Customer Care's response Dear Badri Narayanan,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita
Jun 21, 2019
Updated by Badri Narayanan Santhanam The issue is still not resolved.. they do sugar coating while responding, but no action. Promised freebie but nothing given in reality till date.. I want RS 1000 compensation for the hassle caused and misselling
 
3 Comments

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Comments

Sir,
I have lodge a complaint regarding above subject on 06/06/2019 but no action has been taken till date by your company. Kindly provide the assistance at the earliest.
Reply
The filter needs to be changed.
The machine needs to be cleaned thoroughly.
The machine, Aquaguard Inova requires immediate servicing.

Please look into it as soon as possible.

Have a good day.

Thank you.
Reply
Eureka Forbes Customer Care's response, Jun 16, 2019
Verified Support
Dear Sindhuja,

Please share your registered contact number and customer ID here. My service team will get back to you at the earliest further help.

Regards,
Piyush
My Aquaguard stops filtering water almost 2to3 times on 2nd June but it green light blinks continuously
Reply
Eureka Forbes Customer Care's response, Jun 18, 2019
Verified Support
Dear Jugnu,

I'll surely look into this. Please send in your registered contact number/customer ID here. I will have my team connect with you.

Regards,
Anita

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