| Address: Nashik, Maharashtra |
I, Dr. Sachin Jadhav from Nashik (Maharashtra), am writing this complaint to bring to light the extremely unprofessional, negligent, and frustrating experience I’ve had with Eureka Forbes Ltd., regarding my Forbes SmartClean NUO Vacuum Robot, purchased on 29th June 2024, and still under warranty.
Timeline of Events:
🔹 28th March 2025:
I raised a service complaint (CM[protected] for a recurring issue in my machine – Error 5: Rolling Brush Issue. This issue was already previously reported, and I had paid ₹460 earlier, but no invoice or receipt was provided despite follow-ups.
🔹 9th April 2025:
Tired of waiting, I personally contacted the technician at +[protected]. He told me the part hadn't arrived and couldn’t give a timeline. He gave me the number of Mr. Dipak Wagh (Service Partner for Nashik) – +91 [protected].
Mr. Wagh then arranged the same technician to collect the machine from my home, WITHOUT GIVING ANY RECEIPT OR DOCUMENTATION.
🔹 10th–17th April 2025:
Absolutely NO communication from Eureka Forbes. I kept calling the helpline[protected] where I was repeatedly told the complaint is under priority and the engineer will visit “within 24 hours” — nothing ever happened.
🔹 17th April 2025:
I followed up with Mr. Dipak Wagh again. To my shock, he informed me that the machine had not even reached him and is lying somewhere in the service station. The technician who picked it up is now not answering calls. This is outrageous.
Complaint Summary:
My vacuum robot has been taken away without a receipt.
It has been over 20 days, yet no update, no call, no service.
The technician is untraceable, and even the local service partner is clueless.
Despite raising multiple complaints (CM[protected] and others), I only receive auto-generated responses from your company.
This is a gross violation of customer trust, warranty terms, and service ethics.
Relief Sought:
Immediate return of my vacuum robot in working condition or a full replacement.
An official receipt for the earlier ₹460 paid and the machine pickup.
A formal apology from Eureka Forbes and the name of a national-level grievance redressal officer I can contact.
Compensation for mental harassment, repeated follow-ups, and service deficiency.
My Contact Information:
Name: Dr. Sachin Jadhav
Email: [protected]@gmail.com
Address: Gangapur Road, Nashik – 422013
I hope this public complaint gets the attention that your internal service team has failed to give for over two weeks.
Sincerely,
Dr. Sachin Jadhav
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