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Eureka Forbes Complaints & Reviews

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Last updated Mar 25, 2024
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Eureka Forbes reviews & complaints page 8

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A
Ananda S B
from Hubli, Karnataka
Jul 21, 2023
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Service Request for Water Purifier not attended

Address:Hubli

Sir,
Myself ANANDA S B ([protected]) residing in HUBLI (Dharwad Dist, Karnataka)
I have purchased a 2 year AMC on 09 Jun 2023. I have logged a complaint regarding water leakage on 19 Jun 2023. The problem is still not solved. Your local representatives are not responding to my call. Please attend to my water purifier leakage problem at earliest....
+1 photos
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S
SubhaPV
Jul 18, 2023
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AMC service: order no : 4061157-2023-17-07

We have registred for a 2 year AMC with EF and from the last 1 month have raised 5 service requests. Everytime there is an assurance that an engineer will attend, but till date, the issue is not resolved. Most recent complaint was lodged yesterday, with the task no:[protected].

Consumer name: B Sounderajan
Phone: [protected]...
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I have renewed by AMC but no technician has visited my location, on calling the customer care they have the same dialogue and they can't provide any information. What is the use of customer support if can't resolve my problem. It's already been 1 week and no one has come. I am tired to contact the customer support for any update because they speak like some robot that have the same dialogues. This has turned into a nightmare now, the company...
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S
Sourabh Maybhate
from Pune, Maharashtra
Jul 15, 2023
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Service and product quality

I purchased purifier from amazon, for installation eureka Forbes team delayed in installation by 1 week even commitment was to install in 47 hrs. After this within a month purifier is not working so i have raised my concern with their team through application. Even after one week i didn’t received any response and not getting proper service after n number of follow up and escalations...
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S
Smt. Vaishali Vidyadhar Bhade
Jul 14, 2023
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Robot for cleaning and wiping floor.

Address:J-502, Trillium Society, Magarpatta city, Hadapsar, Pune.

The unit purchased is not working at present. Further the cleaning cloth is required for replacement. But it is not being supplied being NOT available.
THERE IS NO AFTER SALES SERVICE PROVIDED BY EUREKA FORBES.
Hallo,
I am Mrs. Vaishali and having LVAC VOICE PRO Unit. It is NOT working. Please send technician immediately....
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V
Vinay Choudhary 1969
from Bhopal, Madhya Pradesh
Jul 13, 2023
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Vacuum cleaner DRIFT CORD _ INVOICE_SLA192040008388 CROMA DB Mall Bhopal 17/10/2021

Address:Vinay Choudhary 114 augustus Kolarroad Bhopal

To
The CEO
M/s eurekaforbes India

Sub : Repairing or replacement of manufacturing defect piece of vacuum cleaner -
Reference : my registered mobile number [protected] (pl refer complaint history )

I have bought eureka forbes vacuum cleaner drift cord on 17/10/2021 from croma DB mall Bhopal also croma have sold me ongosite policy[protected]
for two years .

This piece...
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G
guntur durga prasad
Jul 11, 2023
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Water purifier not functioning

Address:franchise of eureka forbes m/s hema enterprises sujathanagar visakhapatnam

CM[protected] DT.5/7/2023 Stil not resolved. Please find a photo attached herewith in which the purifier inside is showing the magnet and some loose wire connections. Probably the technician Majji Anand dismantled the connections and as harassment he is not attending the service. I feel his action needs strict punishment. fifteen days passed and we are without filter water for drinking. Spent nearly 2000 rupees purchasing drinking water...
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G
guntur durga prasad
Jul 7, 2023
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Technician not attending to repair the water purifier

Address:FRANCHISE HEMA ENTERPRISES,SUJATHANAGAR VISAKHAPATNAM

Wo[protected] and cm[protected] pertaining to repair the eureka forbes water purifier as water filteration stopped functioning. Technician not attending the service in time. Franchise m/s hema enterprises not answering calls too. Since last 10 days we are purchasing bisleri 5l drinking water cans. Purchased amc then why we are neglected.
eureka cus id [protected]...
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A
anmmolarora
from Delhi, Delhi
Jul 7, 2023
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Smart plus +Uv+Uv+Mtds

Address:H No 44, 3rd Floor, Rameshwar Nagar, Model Town III, Delhi 110009

Since the date I purchase it having issues only. All the calls are registered in the software. Really UNHAPPY with the way Eureka Forbes company take care of his customers.
From 1st July I have registered a complaint No CM[protected] and till date nothing has happened. I have already informed them that we have a Cance Patient at home, and they have mentioned it also in the complaint, still nothing has happened. Every day I call...
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Since two months facing the same problem and this is 6th time I have reached out to the company but still issue not resolved. It's been two days now that I have launched the complaint but personnel has still not visited for repair. Dint expect from such a brand, such an inefficient team who just keeps delaying the problem and can't resolved their product issue. Pathetic and Ridiculous....
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G
guntur durga prasad
Jul 4, 2023
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Water filtration stopped and no water collected in water tank

Address:M/s Hema Enterprises franchise of Eureka Forbes Sujathanagar Visakhapatnam

On 26th June I requested for a service to check the low water flow of my purifier. The technician took 475/- rupees for the cost of external filter candle from me and replaced the old one. He did not check the purifier and went away with an explanation that water will flow again with ease after little while as the candle is new. From next day onwards water from outlet was coming out in droplets and there is no collection of water in the tank....
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M
moruravi
from Hyderabad, Telangana
Jul 2, 2023
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Aquaguard Water Purifier Service (COM-230623-10968911)

Address:Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India

I have taken AMC from Eureka Forbes Aquaguard Water Purifier on 20-May-2023 as part of AMC they have to change all the filters of my Water Purifier. But till date they didn't done that. Now my Water Purifier was not working, I have initiated service request on 23-June-2023 (Service Request No.: CM[protected] but till date no service person visited. Daily I am Escalating this issue to them through their portal, but no response.
br...
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A
Aisha Tak
Jun 28, 2023
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False promises.. Refund my money back

Website:Eureka

After several emails to so called deepa @customercare.. After so many tickets, so many people doing formality responding to the email, wasting my time, after every department promising assuring yet first NO ONE CALLED NOR CAME TO SERVICE, CHANGE PARTS.. They don't have basic etiquette to call, take appointment. For 15 th june somebody came on 20th June without any kind of notice at 8 pm random to do servicing without the ordered parts and...
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Address:Ranibagan, Berhampore, Murshidabad, WB, 742101

Myself Goutam Mahata, residing at Ranibagan, Berhampore, Murshidabad, West Bengal-742101. Through online I express my interest to purchase an Aquaguard water Purififer. After few days the expert from Aquaguard call me that one person will visit in my home. Bapi Mondal, Mobile no-[protected] from Berhampore, Murshidabad, WB office call me and visit my home and I placed an order of model no-EDGE RO+UV+MTDS and taking Rs 2000.00(Two Thousand)only...
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K
K Sudhakar Rao
from Bhubaneswar, Odisha
Jun 26, 2023
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Attending AMC service of aquaguard

When the periodical service of my aquaguard was due, I was out of HQ. Please arrange to depute your technician to complete the task.
K.Sudhakar Rao Qr No 302 Block B2 Vaishno Monarch Rasulgarh
Bhubaneswar 751010
Phone [protected]...
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A
Anugya Anupam
Jun 24, 2023
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No servicing even under amc

We have amc with Eureka forbes but even after that no one cane for the servicing. Today is the last day of amc and now they are asking for money....
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A
Aisha Tak
Jun 24, 2023
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Aquaguard geneus water purifier duplicate filter

I renewed the AMC in Jan 23 after receiving several notification. This is the forth year after purchase and I told them to come with tap portion to be replaced and only senior technician as faced issue everytime wherein these new ones don't know to screw back after opening and there's leakage later. After complaints, escalation, whoever claimed to be senior visited with replacement kit that comes with AMC but unlike usual time there was issue...
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S
shalini chikkakuragodu sadashiva reddy
Jun 24, 2023
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Water purifier service not been provided even after multiple reminders

Even after many requests and complaints no one came to provide the service .I just feel this is high negligence that you guys are showing to the customers. I really feel helpless after the purchase of your water purifier. I strongly say no to your products....
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J
Jayprakash Parihar
Jun 20, 2023
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Poor quality water purifier and poor service

New water purifier not working only after 24 hours. Raise complaint for the same (CM[protected]. Called customer care & wrote email to CEO desk multiple times. Response is very poor. Still technician has not visited. It seems it is fraud company or people including their CEO is non competent....
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J
Jayprakash Parihar
Jun 19, 2023
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Water purifier is of bad quality and service is even worse

New water purifier stopped working in 24 hours. Technician did not come to attend the Issue even after multiple calls to customer and CEO Escalation Desk. Very poor product and wirost service...
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