Eureka Forbes Complaints & Reviews

Customer Code: [protected]
Order Date: 11/01/2025
Customer Code : [protected]
Product Ordered: AQUAGUARD Glory RO+UV+UF+MTDS
Product Received: Classic+
Invoice Number: I[protected]
Order ID: VSR1K91C53716501
Amount Paid: 13699

I purchased AQUAGUARD Glory RO+UV+UF+MTDS from Eureka Forbes on 11/01/2025, but to my disappointment, I received the wrong model – AQUAGUARD...

I had placed online order for an Aquaguard purifier on 12Jan and paid the amount. Next day I decided to cancel that order as the prices was reduced and sent notification to their support team as mentioned in their return process steps. Also the item was never delivered and shipment clearly showing as returned to them. It was clealry mentioned in their online site that product has free returns.
Since then I have been sending daily emails...

Ref- EFL1230895: AUAGUARD INFINITY MODEL - WATER FLOW STOPPED COMING OUT

PRODUCT 1:
Customer Number: [protected]
Product Name: AQUAGUARD TOTAL INFINITY WP SYSTEM
Product Number: GWPDINFTI00000
Asset Name: 17541702
Customer Name: OSWAL CHIMANLAL KANTILAL
Customer Address: 272 D WARD PISHVIKAR BOLE PISHVIKAR HOSPITAL GANGAVESH KOLHAPUR KOLHAPUR MAHARASHTRA
Postal code: 416012...

Respected Sir/Madam,

I, Rajkumar Dhadwad, husband of Rupali Dhadwad who took the Eureka Forbes Annual Maintenance Contract (AMC), am writing to formally lodge a complaint against Eureka Forbes Ltd. regarding their failure to resolve a service issue under my AMC.

My Customer ID with Eureka Forbes is [protected], and I had purchased the GOLD AMC for my water purifier, valid until 15th March 2027.

On...

1) negligence and failure to inform us from the technician that the problem may be serious making a family of 4 with pregnant women drink unfiltered water for 3 months while under warrenty.
2)after the customer is willing to pay money trying to sell a used rusted product under company name with no warrenty.
3) after company repeated promise that senior technician will be at doorstep in 24 hours 4 seprate instances after contacting...

I am writing to express my frustration regarding the lack of resolution for my service request (CM[protected], which I raised on 9th December 2024 for my VacMop under warranty. While a technician visited and assured me that spare parts would be ordered, there has been no progress since then.

I have repeatedly followed up through various channels, including contacting the technician (who has stopped answering my calls)...

We are actively leveraging all available social media platforms to voice our deep disappointment with the abysmal post-sales support provided by Eureka Forbes. Our candid feedback aims to caution fellow citizens before they decide to purchase any Eureka Forbes product.

Be careful while dealing with the following folks in the company. They are interested only in the sales but provides ZERO support for any other issues.
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I am writing to express my dissatisfaction with the service I have received since purchasing an Annual Maintenance Contract (AMC) from Eureka Forbes on 10 January 2025. Despite booking a service on the same day, I have not received any response or service as of 20 January 2025.

I have been diligently following up with your customer service team on a daily basis, but my issue remains unresolved. I have been repeatedly assured that my issue would be resolved within 24 hours, but these promises have not been fulfilled. Additionally, I visited the Manikonda branch listed on your website, only to find that it has not been operational for the past one and a half years. Despite this, the assigned technician has not been changed, and the status of my service request has remained unchanged since 11 January 2025.

It has now been 10 days, and I am still without the service I paid for. As a result, I have been forced to purchase water from outside sources, which is both inconvenient and unacceptable given that I have already paid for AMC service.

I kindly request immediate action to resolve this issue. I expect a prompt response and resolution to my service request.

Thank you for your attention to this matter.

Sincerely, Iqbal baba

I had recently made a purchase from the eureka forbes website for a filter cartage, I contacted the eureka support before making the purchase and confirmed if the product is compatible to my device post which I had made my purchase but after the technician visited he said the product is not compatible with my device aquaguard jazz RO UV MTDS AC, customer id [protected]. I have requested them to replace the product with the compatible component....

I have raised a complaint on 26 th Dec 2024 regarding my Aquaguard water purifier is not working. Till now the complaint is not resolved. I have sent many call/mails / request to customer care and mail [protected]@eurekaforbes.com..they replied that technician will come with in 24 hrs.. It's almost 15 days .I have not received any calls from any one..is this the way you are giving service to your customers?.

Complaint...

I purchased a water softener aws 600 from Eureka Forbes in Washim, Maharashtra on 7/12/2024. The sales order is [protected] and customer code is [protected].However, the product was not installed properly by their team, rendering it unusable. Despite multiple follow-ups requesting either proper installation or a refund, no action has been taken for a month.I have all the mails and proper call recordings with thier customer care team.

This delay and lack of response have caused significant inconvenience and frustration. I demand an immediate resolution, by providing a full refund. If no action is taken, I will escalate the matter further through legal and consumer protection channels.”

Tired of doing service in every 10-15 days it start doing problem though he changed 1 month before filter kit again,
So third class Machine you had given to ask money every 15 days ??
In warranty period I am struggling broken my trust...

Raised a complaint through Eureka Forbes app in the month of October, 2024 and received a message through Whatsapp stating that complaint was cancelled as not heard from us. yesterday received a message that your complaint will be attended within 24 hours. No call simple message cancelled your complaint. More over the product is under warranty and three months is exhausted due to poor service.

Lodged a complaint again today.br...

This is reg on going issue CM[protected].
I have raised initial request (CM[protected] on 16th December for normal regular service. After 3 days of follow up, technician came on 19th December and forced me to pay 8999 Rs as AMC amount for 3 years. Only then this service can be done. So, I took that package and next day 20th December another technician came and replaced my filter and motor (replaced my new motor with some...

I am writing to formally lodge a complaint against Eureka Forbes Ltd. for their inadequate service and failure to honor the terms of my Annual Maintenance Contract (AMC) for my water purifier.
Details of the Issue
1. Service Request Details:
o Request ID:
o Date Raised: 12th December, 2024
2. AMC Details:
o Product: Sure from Aquaguard Delight NXT RO+UV+TA
o AMC Number: [protected]
o Validity:...

My Registered Number with Eureka Forbs is [protected]. My machine with details:- Dr AQUAGUARD MAGNA HD UV, Customer ID:- [protected], Component ID:[protected], Serial No:- [protected] (AMC Expired on 11th August 2024). The AMC contract was for two years starting from 11th August 2022. But, no technician's visit was there after 11th August 2023. Then why the fee collected for two years? You may verify your details. I am attaching the details...

We purchased 200 water purifiers from EUREKA ENTERPRISES in Sector 49, Gurgaon, and PVC cards were lost in us, and till now nothing has been done after investigation. COMPLAINT NUMBER CM[protected] and this is on 9th December 2024. OWNERS RAJ PANDAY says that Shiv Mittal will himself do the service, Shiv Mittal says that we do not have any PCV CARD, our AQAGURADS want to be replaced, we are very worried.

REGARDS
VINAY...

AQUAGUARD DELIGHT NXT
AQUASAVER RO+ UV+ UF
GWPDDLTSR23000

Sales order no :[protected] Sales order Date : 23.11.2024

This is not delivered yet...

The Robotic Vaccum purchased 3 days back the mopping does not seem to function and the water quantity levels dont seem to work. Also few other features dont seem to work as prescribed like Restricted Area in the Map.

After raising complaints no one seems to respond and cancel the complaints from backend.

Service Center guys says Demo person should resolve this if he has not given detailed demo u need to reach...

I am totally frustrated and mentally upset.

I am horrified at the service quality. They are extremely lax at their attitude and frankly don't care a damn for customers.

Reputed company and had trust on Eureka Forbes, but disappointed

I am a customer for past 17 years and wanted to go for new model, but struggling

# of days customer waiting for Eureka Forbes action :
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