Eureka Forbes Complaints & Reviews

Aqua guard not working, made complaints several times on phone, mail, app but no response

Hi,
We ordered the product mentioned in the subject on 18th sept after a demo at home ( Baner Pune-411045) by Mr Virendra Ghadi and paid full amount on the same day. He confirmed that it will be delivered in max 3 days but it’s been now 7 days it’s not yet delivered.
This demo person is helping us with sharing the del status but it seems that it’s the delievry partner ( TAC Cargo and Llgistics Pvt Ltd) and the delivery...

I have the above water purifier product and have opted for the GOLD PLAN, which has at least 3 service maintenance visits. I have not received a single maintenance visit since I renewed the plan.

My last service visit was scheduled on 22nd August 2024. Prior to that the service maintenance request was scheduled in JUNE. NO Service VISITS AT ALL.

I called the call center, but there is no provision to register...

Hi team, the Eureka Forbes app interface, website interface/ options for user account and customer service number/ chatbot etc. are all useless when it comes to AMC service delivery or any kind of communication requirement from Eureka forbes' end.

Currently, I purchased AMC Gold service from them but since I am unable to correct my current address of my Aquaguard device with EF app/ website as well as in AMC details. I need...

I am using the Eureka Forbes Aquaguard Enhance NXT UV+UF product since last 4 years and i have AMC and which is expiring on 6th September 2024. I have requested for 2nd free service multiple times through App, but no one acknowledged, nor any engineer visited to my place.

Service request no is - WO[protected]

Lost money in the name of AMC for water filter.5100rs
some third party company came to home in name of eureka frobes did improper service and took money and escaped.

his phone is switched off and whole company not receiving calls.
they have blocked our numbers.

Fraud company name is FOURBEST solutions Multi brand service expert,

Our AQUAGUARD stopped working and upon calling the service agent, we were told the filter and candle need to be changed. We paid for AMC 6 months ago, and as promised, the AMC should have done the job, but the agent said it's not included. What exactly did we pay for? Was the AMC just for a plastic box?? Is this a scam the company is running in the name of soncalled "AMC". We need immediate rectification for what we paid for.. stop stealing people's money, and peace of mind

My water purifier stopped working on 17th August 2024. I lodged a complaint in Eureka forbes app but till date it has not been resolved. The product is Aquaguard Select Classic Plus. After chasing customer service for several days in a row, one technician came and said filter and coil both need to be replaced and he'll replace it when company gives him the replacement coil.
But again, there's no urgency from him or the company, every day he says the same thing and we have been without clean water for 5 days now. I have tried escalating the issue several times, however I keep getting the same generic response that we are looking into this etc.

Pathetic service by this brand!! I will never ever buy anything from this brand again and would recommend people to stay from this company.

Complaint number - CM[protected]
Customer ID - [protected]
Dr. Shahid Husain Khan
Phone - [protected]

The machine is out of order. have been complaining daily minimum 3/4 times,
no response.
It appears the technicians are recruited by Eureka Forbes, after the customer complains or the technicians are required to walk few hundred kilometers to reach the site . Otherwise it should not take 20 days and 25 calls to attend the problem . Still not resolved. Now, it is taking 6 days with just 10 calls.
What word than Pathetic and Horrible servicing will suit here?

Hi, I raised the Complaint ID - [protected] on the 30th of July and technician visited on the 31st of July. The issue is motherboard is not working anymore. He placed the request for new motherboard. Since then I am waiting for time estimation from them. I tried to escalate the issue to area head but it didn't worked as well.

I took AMC for ~4500 rs and since from last 15 days I am spending daily 120 rs (30 litre of RO water ) amounting my spend to 1800 in last 15 days and still increasing.

If you want to take your time kindly gives us alternate machines, you have so many products of monthly rent system in market. But you are not interested in giving a alternate machine till it repairs.

Now their escalation matrix is also not useful. It doesn't help at all.

I need couple of things -
1. Take years to repair/arrange the motherboard but provide the replacement machine to me.
2. My AMC should be extending on pro-rate based on my spending. I spend 1800 rs in last 15 days on water.

My Details:
Customer ID: [protected]
Component ID: 42480377
Serial Number: [protected]
Service Plan: GOLD AMC

Issue Summary:

I am writing to file a complaint against Eureka Forbes due to severe service deficiencies and poor customer support related to my water purifier under the GOLD AMC plan. Below are the details of my grievances:

Reinstallation Request (18th July...

My Details:
Customer ID: [protected]
Component ID: 42480377
Serial Number: [protected]
Service Plan: GOLD AMC

Issue Summary:

I am writing to file a complaint against Eureka Forbes due to severe service deficiencies and poor customer support related to my water purifier under the GOLD AMC plan. Below are the details of my grievances:

Reinstallation Request (18th July...

I have made several service requests for my water purifier (RO), which is not working since long. They have not bother to attend the same even my AMC is running...

I placed an order for Robo LVAC Voice Pro for my Goa residence ( i am already using one at my Bandra west, Mumbai residence ) . The robovac was delivered to me at my Goa address in my name i.e Gurunath V. Bichu
Customer code [protected] / invoice no.[protected] / Ref no. [protected] / Invoice date 14.062024 by TAC LOgistics on 17/06/2024.
Delv No. 35342596 / P.O No. and Date SO 3433753 dtd. 14.06.2024

The LVAC was made operational in the last week of June 2024 by your Sales Representative Mr. Gopi Pandey online through the App.
On the very first RUN, the machine started rotating at some constant points of the floor and on checking it was observed that water had entered the dirt compatment thus making the dirt collected wet and soggy. All this was conveyed to Gopi who tried to rectify it online but could not do the same . Relevant Photos plus Videos were also provided.

Later we informed Gopi that after using the Robovac, it was observed that the water tank which was full was as it is and did not disperse a drop of water. So again he tried to make the changes online and increase the flow of water for mopping . But could not do the same. The robovac is a defective unit and needs replacement immediately . All this was conveyed to your reprentative regularly and he assured us of a replacement before we made the payment for the unit . Accordingly payment was released.

We have requested for Aquaguard (which was working and in good condition) re-installation at new home. But Service engineer tried to fix it and water was leaking from the bottom of the machine. He wasnt responding after that and no reply to calls. we have been contacting customer care every day and no engineer visited our home till now; We are on AMC renewal package - still none of them are responding. All false promises.
First if...

Dear Eureka Forbes Customer Service,

I am reaching out to express my serious concern and disappointment regarding my unattended service request (CM[protected] for my water purifier.

I have an AMC Gold plan(valid until 17/Jun/2026) for my AQUAGUARD MAGNA HD RO+UV+MTDS water purifier

Unit is not working and I had raised a service request for the same (CM[protected]. Although its mentioned the issue will be resolved in 24hours on the app. I can see the ticket is still not assigned to the technician.

I have called customer care for more than 8 times and I am getting a standard answer like (issue has been informed to the locality manager and give us one more chance to resolve the issue). In the last instance when I spoke to the escalation team they kept my call On-Hold for more than 25 mins and disconnected the call abruptly.

I am yet to receive any communication or visit from a service engineer. This delay is not only frustrating but also alarming, considering I have an AMC in place.

I relied on the reputation of Eureka Forbes for prompt service, especially under an AMC.

I sincerely hope that this matter can be addressed urgently. Continuous delay and lack of communication tarnish the trust and goodwill that customers have towards your brand. I request an immediate response to this email, along with a definitive timeline for when the service will be attended.

I appreciate your attention to this matter and anticipate prompt resolution.

Regards,
Venkata Krishna

Dear sir / madam
I have an active AMC for my water purifier. My aqua guard is not working for the past two weeks and I have booked service request through web. But it get automatically cancelled Saying on my request.

I haven't requested them to cancel at any point of this time.
If you can't service my aqua guard kindly refund the AMC amount. Since service visits never happened
awaiting your response...

Pathetic experience with Eureka forbes
I bought a water purifier one year back. It was perfectly working well. Then one day a technician came for free servicing and from that day onwards problem started and water started over flowing. The technician came thrice but could not solve the problem. We changed the technician but he was more dangerous and demanded us for doing the AMC. Eureka Forbes is losing its customers in this way. It is also demolishing its brand name. Pathetic experience

Pathetic product, pathetic service...My water purifier is not working since past one week, lodged a complaint, engineer came, he said one part needs to be changed...came the next day and changed that part...then he said again another part needs to be changed and he doesn't have that part...it's been 4 days now, there's no news of either the engineer or the part.
I have been buying/borrowing water and calling the toll free number...none is able to help...
DID NOT EXPECT THIS FROM A COMPANY OF A CALIBRE OF EUREKA FORBES!!!
PATHETIC

Hi Team,

I ordered for Eureka Forbes product - Water Purifier - Aquagaurd Nova WS+RO+UV+UF+MTDS+SS for Rs.19499.00

Invoice Number: I[protected]
PO Number: SO3452158 Date :13/07/2024
Customer code : [protected]

I cancelled the order on 15/07/2023 before it arrive and asked for the refund . They raised a compliant CM[protected] but so far no progress . Every time i call or email them they say it will be resolved but nothing happened so far.. Lost trust in this service they provide .. If anyone read this content please resolve this issue and refund me the amount immediately.