Eureka Forbes — Failed amount not yet credited

dias_124

from Hyderabad, Telangana

Aug 5, 2023

Address: Safilguda, Hyderabad

Dear Sir,

On 22nd July-2023 from Eureka forbes a person came for maintenance check and for water filter change .so for AMC renewal he suggested for 2 years, and i carried payment through Axis mobile app using UPI to Eureka forbes AMC for which amount of Rs 9100/- was debited from my account, but from eureka forbes site it showed as a failed transaction, so again after few minute again i done payment through Gpay and it was successful from eureka forbes site and from my sbi account amount got debited.

after 2weeks still the amount which got debited from axis bank has not been credited to my account.

i have done two transaction for Eureka forbes AMC for 9100/- one from axis bank (UPI) and other from Gpay (SBI), but through Gpay it showed as successful but from axis bank it showed as failed but amount got debited from my axis bank account.

i request you to please look into this matter and do the needful.

i am attaching the two transaction receipt which was done ( axis bank and Gpay)

+2 photos

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Aug 14, 2023

Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.