Eureka Forbes — Gold AMC and service not attended to despite repeated complaints

Address: - Head Customer Care, Eureka Forbes Ltd. B1/B2, 701, 7th Floor, Marathon NexGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai400 013

I am Colonel Srikant, a veteran of the 1971 Indo Pak War and an Eureka Forbes loyal customer for over 40 years, residing in Wilson Garden, Bangalore South.! am writing to formally escalate a long-standing service issue regarding my Aquaguard water filter, for which I have been awaiting service for over 40 days as on date. Despite multiple complaints to customer care, I have only received empty assurances and no real action. This delay in servicing a critical household appliance is completely unacceptable and raises serious concerns about Eureka Forbes' present day commitment to customer satisfaction.
Details of the Complaint:
Registered Name & Contact: [SRIKANTH aka Colonel K S Srikant - [protected]]
Complaint ID (s): [ICM[protected]; CM[protected]; CM[protected]]
Date of First Complaint: [16/04/2025]
Local Service Partner Contacted: [Aishwarya Enterprises; Phone rings but no response every time]
Despite numerous follow-ups, by calling customer care, earmarked technician for service and WhatsApp/ emails, your team has failed to provide any meaningful resolution. I am once again requesting for an immediate intervention to ensure a technician calls back to confirm he is coming to attend to my already 40 day old complaint, at least within the next 24 hours.
I would also suggest you blacklist Aishwarya Enterprises for totally failing in their duty to attend to customer complaints for over 40 days, and send a dependable technician from some other service partner located in Bangalore South, instead.
I expect a prompt written confirmation of the immediate resolution timeline and the name of the assigned technician. I hope Eureka Forbes values its customers enough to act swiftly instead of forcing them into unnecessary disputes.
Awaiting your URGENT response, keeping in mind, as you put it everywhere, that pure drinking water is an absolutely essential daily need for every household.