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Eureka Forbes Complaints & Reviews

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Last updated Jun 9, 2024
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Eureka Forbes reviews & complaints page 7

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P
Pgangwal
from Aurangabad, Maharashtra
Oct 17, 2023
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Product overselling hence unethical

Complaint No: CM[protected] dated 06/10/2023
Client Code :[protected] created on 07/09/2023
I wanted to change my old Aquaguard filter due to smell in filtered water. So I enquired with this company. They sent their field sales executive Mr Yogesh Madan to my home.
I was oversold a purifier with RO technology by their Sales Executive Mr Yogesh Madan. As we get municipal water once a week in Aurangabad,
I had...
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S
SOWKYA
Oct 13, 2023
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Fake AMC

Address:Bangalore

I got a call saying from Eureka Forbes saying AMC service is due and AMC is expiring, person came and changed filters and renewed the AMC by collecting 9.5k for next two years. This happened in sep 21st 2023.

Now today got again call from Eureka saying AMC is due and we informed it was done last month and listening to this, he said it might be fraud, please check the receipt. When we checked we realized it's something AqUAGuard...
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D
deepak3991
from Gurgaon, Haryana
Oct 13, 2023
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Aquaguard RO | Installation charges seems to be fraud.

Aqua Guard Glory water purifier installed at my place on Feb 27 2023.
Since I am staying in high rise building installation engineer said I have to buy pressure guage to control the pressure and external filter/candle. And he asked me to pay 2805 Rs for the external filter & pressure controller.
When i asked for invoice, he said I have to pay first and then I'll get the invoice from company on my mail but that's not done. br...
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R
RanjithLlb
Oct 12, 2023
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Aquaguard Eureka Forbes Smart plus Water purifier

Sir I have CONTACTed Eureka Forbes as my water from water purifier taste bad and they sent a Authorised technician today he checked and told that water flow is good no problem so we have to change membrane and cost will be low with AMC plan and made me pay for 3 yrs AMC rs 8564 which he said Only Rs 8189 you will get bill and rest I will send you in two days now the person manipulated me and said that the motor (diaphragm pump) as complimentary...
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S
Salunke_vijay
from Mumbai, Maharashtra
Oct 5, 2023
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Service request not attended even after frequent reminders

I raised complaints fir the servicing of my Aquaguard purifier on 28th August and 5th October 2023 under the service request numbers CM[protected] and CM[protected] respectively. However even after frequent calls to customer care, the service requests are not attended yet....
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A
abcshravan
Oct 5, 2023
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Not Resolving Problem last 7 days.

Hi Team,

I took gold membership with Eureka Forbes customer, and I called multiple times and also drop mail too.
But still today not response no service.

They are taking time but still not resolved. My kids were fever with Virus Fever because of drinking another.

Please help me....
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R
Ruksana Khatun
from Kolkata, West Bengal
Oct 4, 2023
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Aquaguard + RO

I have wrongly booked AMC Silver package on 09.09.2023. I have requested frequently requesting to change package silver to Gold. I am purchasing water barrel from market and fulfil requirement. Kindly cancel the silver package thereafter I am able to book gold package....
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M
Ma chary
from Hyderabad, Telangana
Oct 4, 2023
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Do not do sarvis,5 days,I gave 5800rs,29,sep

Address:500049,miyapur,janapriya appartments,5th phace

Please refund my money 5800rs, in my googlpay no [protected], because i give money 5800rs at[protected], but do not do service watr qurifite, sinse 5 days, thre was no any responce...
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H
Hani John
Oct 3, 2023
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Not providing invoice for the payment done

On 25th Sept I got my water purifier serviced from Eureka Forbes. The payment done for service and part replacement was Rs 1005/- but the invoice was given only for the service charge of Rs 530. I have been following up with Eureka Forbes for last 1 week and have only got the same scripted reply 6 times.

"We would like to inform you that your complaint has been escalated to our concern team.
Your complaint CM[protected]...
+1 photos
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D
dchella
from Coimbatore, Tamil Nadu
Sep 29, 2023
Sep 29, 2023
This thread was updated on Sep 29, 2023
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Wrong product delivered

I had ordered and paid online for
Dust Filter - WD X2, XPERT & Wet & Dry - 2nos through the eureka Forbes online shopping portal
But I received Aquaguard water softener regeneration media
I immediately sent an email to [protected]@eurekaforbes.com
with all the relevant details and photos
But till date no action has been taken despite my many reminders...
+6 photos
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G
Govind68
Sep 28, 2023
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Vacuum cleaner WD X2

Vaccum cleaner WD X2 spears quality very worst. The company only focus for selling machines not spares. Service charges and cable card cost is too much higher....
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D
debadutta219
from Bhubaneswar, Odisha
Sep 27, 2023
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My Previous Complaint not Resolved since 40 days

Address:MIG-219, KANAN VIHAR PHASE-2, BBSR-24

Https://www.consumercomplaints.in/eureka-forbes-b100132#get-cl3465951

Even after complaining here on[protected] since yet no action not even a phone call has been received....
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S
Saurabh Kumbhare
Sep 24, 2023
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Service under AMC is pathetic

I have bought water purifier from Eureka forbes
Dr. Aquaguard Classic+

Service request
CM[protected]

Date of booking service request :[protected].
Schedule date of service request :[protected]

Despite of buying an AMC no prompt service is given by company.

I have escalated the request many times but still no response.

I believe its total...
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A
Aymann
from Kolkata, West Bengal
Sep 23, 2023
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Non receipt of supporting Documents

Address:KATYAYANI, BL-2, FLAT-3C, 31, ITALGACHA ROAD. KOLKATA -7000

During end of Aug'23 your Sales Officer Sri Avijit Saha approached us to replace our existing Dr. Aqua guard RO+UV, citing example that our machine is an old model going to be obsolate soon. At present Company is offering latest model with good cash backon our existing machine. When told that we hv 2yrs AMC running for it he offered to return the AMC amount also.
Based on his statement we agreed to replace our existing machine.br...
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K
Khadija.Aiman
from Lucknow, Uttar Pradesh
Sep 22, 2023
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Fraud money taken

Mujhe eureka forbes se call aayi shobhit naam ke bande ki euroclean i clean machine ke liye jisme do log the eik atul bhi the jinhone mujhse 11690 liye or raseed mujhe 6690 ki dii jisme inlogon ne apna commission liya haii
Mujhe paise waps chahiye kyuki wo machine chalte chalte band hoo gayi hai. Ye Shobhit Yadav ka nmbr hai [protected]. Ab call krrhe hain to bol rge hain mujhe kuch ni pata...
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R
rajac2006
from Kolkata, West Bengal
Sep 20, 2023
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Aquaguard Reviva Ro UV MTDS

After booking their AMC for one year from 9th September 2023 till today I'm requesting them but no one coming for service. Sending email getting reply that in next 24 hours problem will be resolved but God know which 24 hours they are talking about, 2400 hours overs but no response.
To be very honest, I never face this kind of poor service ever in my life. Very Very disappointed and unsatisfied with Eureka Forbes.
Can any one...
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P
Progati kaushik
Sep 18, 2023
Oct 17, 2023
This thread was updated on Oct 17, 2023
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No resolution after 8 days of raising the issue

I have been following up on my service request for water purifier since the last 8 days. Unfortunately, no resolution has been provided yet. Everytime I escalate it or call the customer care, they say the technician will visit you on priority but 8 days have gone by and haven't even received any confirmation.

Same thing happened when I emailed the CEO desk two days ago and they made fake promises of prioritizing the issue.br...
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P
p356
from katni, Madhya Pradesh
Sep 13, 2023
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Multiple escalation and grievances raised again water purified but no response.

Address:d402,vedic highlines,behind housing board colony,katni,madhya pradesh,pincode-483501

Hello horrible and pathetic team,

i have a repair request tracing from more thn a week.

nobody has responded me so far your backend team is full of Buffon who picks up the call and make all nuisance possible under the sky.

Now, please take my complaint number seriously as i have paid the money to you guys.

please repair the filter or install the new machine as soon as possible.br...
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S
SusantaAdhikary
from Kolkata, West Bengal
Sep 12, 2023
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NEED URGENT Support to get my data PICTURES

Address:Reet Enclave, Flat 4A, 41-A Peary Mohon Roy Road, P.S. Chetla

From:

Susanta Adhikary (Consumer)

Reet Enclave, Flat 4A,

41-A Peary Mohon Roy Road,

P.S. – Chetla, Kolkata – 700027

To:

My Reliable Team of “Eureka Forbes” (Service Provider – Paid)

B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen,

Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.
br...
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M
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Refund my AMC

Since my Product was Unde AMC suddenly stopped working and technician said some parts needs to be replaced and i meed to pay foe spare part even though my AMC includes spare parts also.

Since i don't want to continue with fake AMC i want refund of 3000 INR, I called customer care many time its useless....
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