Eureka Forbes Complaints & Reviews

Customer id: [protected]
inspite of getting amc gold done for three years no initial amc service has been done till date inspite of calling the tech again and again.

Filter is not available. Is the response,

request for needful correction
thanks
customer id- [protected]/ component id[protected]/ serial no[protected]...

We have purchased water purifier which under warranty period. we requested for free service as water purifier not functioning properly on 15 March 25 vide service request no CM[protected]. However, it is not done despite repeated calls and emails to customer service centre. moreover, eureka app shows technician has started service on 15 march, whereas no one has called or visited. very poor and unprofessionalism on the part of eureka...

I purchased Eureka Forbes Lvac pro robot vaccuum cleaner in oct 2024. It started having issues within 5 months o[censored]sage. The product was faulty so called customer care to repair. The technician who came to repair said he cannot do it and he needs to take it to his office to check fully. Till now i have been raising repeated complaints but they are not repairing/returning the product and nor are they giving me my money back. They only raise...

Raised a complaint on 11th May 2024 on accidental purchase of AMC. The complaint number given by Eureka Forbes is CM[protected]. However, even after multiple follow ups the issue is still open. I am getting same standard response of "Within 24 hours, our respective team will get in touch with you. Your concerns have been escalated to the senior team members for prompt action." after every follow up....

Initial Complaint (Low Water Flow):

I raised a complaint regarding low water flow from my Eureka Forbes water purifier on 21/02/2025.
I was assured that the issue would be resolved within 24 hours under the AMC service agreement.
No Action Taken:

Despite multiple assurances from your customer support team, no technician visited within the promised timeframe.
The problem worsened, and the...

I have taken a GOLD AMC for a AQUAGUARD SELECT CLASSIC+ water filter on 26th Feb 2025 by paying 2591 INR online for ONE YEAR.

I have registered a service request on 27th Feb 2025 for Filter element change/service through App. Service Request No. CM[protected]

Since no service rep turned up/contacted, I have been contacting Customer Care every day from 28th Feb onwards till date. Everytime, I was informed...

Though I have a valid AMC Invoice no.[protected]dted21/02/2025 ( 21/02/2025 to 20/02/2026 ) and have repeatedly requested servicing ( replacement of filters ) as per AMC, nobody has turned up.
Requested via emails, WhatsApp, phone and the EF APP, but the reply is the same every time: issue will be resolved in 24 hours....

I have purchased the water purifier from [protected]@eurekhaforbes app but it is not suitable for my house and I was filed the return complaint by thier return procedure and policy but the product and I have followed this for last two months still the product are not take return back and my money also not credited.

Order no: MHJ1K8C[protected]
Phone no : [protected]
I have spoken to their installation executive...

I own an Aquaguard Classic with details as below,
My registered mobile number is [protected] with Eurka Forbes.

All Details are attached below

It is hard to understand that this is the first ever complaint after installation as I found the water flow has an issue, the technician demanded Rs. 3, 600/-.(The technician was loud on his voice as I have done some mistake)

Referring to a call...

Hello,
I've purchased my Eureka Forbes LVAC Voice robo cleaner on Aug 16th.
Within 1 month of the puchase the product stopped working and after many challenges to register the complaint online, i managed to raise the complaint which was very late attended for 2 months of follow-up and below is the service tracking details to make you understand the kind of pathetic customer service delivered on the product.
Req no....

Hi everyone,

We have booked a complaint since water stopped coming after servicing the pruifier around a week . As we have expert RO WP, we are receiving fault 1 code.
Neither the technician nor the agency tagged to us responds or have come even after 5 days of opening complaint. The app in which we opened the ticket does not even update. Also the customer care asks us to buy a new one as this is discontinued and we...

I was promised 25% discount on filter kit on buying 699 AMC, but technician came home but didnt replace filters stating that in his eureka forbes app on phone such discount isnt visible. I had wrote so many mails to company and their grievance officers but they are not resolving my issue. I have proof of this offer on mail and on call recordings, but still company not resolving issue. Intially i asked for single filter that was damaged but...

Date of Incident: 3rd Feb2025
Made payment in the evening through online link sent by Pankaj, who is a service engineer of Eureka forbes based in Maninagar area of AHmedabad Gujarat.
I made payment online of Rs 2299/- for Annual Maintenance contract of water purifier.
After making payment I was informed by service engineer that the payment link was by mistake sent for my previous Water purifier i.e ST 100; Gold plan. After making payment I was told service contract is renewed for one year upto 03rd feb2026 but it was for incorrect purifier model.
Hence he gave me helpline no to raise a complaint through my no [protected] ( My registered no as per Eureka Forbes is[protected] which is also operationals) for refund or transfer of this fees to my present water purifier Aster UV on helpline no [protected].
I put a complaint and task no was[protected].
I was told by telephone executive that I will be contacted within 24 hours.
But no one contacted me.
I then put a detailed mail on [protected]@ eurekaforbes.com on 8th february..
Nothing worked out still even though I called them up for complaint on 17th feb.
I am fed up now for the non refund for Payment made online, through link of amount Rs 2299 for one year contract on 3rd feb2025.

I purchased a new AquaGuard Water purifier-
AquaGuard Nova UV+UF+HMS SS on 09th Feb 2025.

I have paid the full amount in Cash and requested for the Invoice for which the Salesman said that he will get it generated next day (Monday) as it was a holiday when the installation was done.

Till date I have not received any invoice which will activate my Product Warranty. The Salesman is giving excuses in the...

What is the SLA for providing service?
what actions does company take on unattended service requests open for 48 hours, 72 hours, a week, a month?
why AMC amount is NOT being refunded? when service NOT being provided within AMC period.
What is the followup process in eureka forbes on open service requests?
why are customers made to make repeated calls, emails?
what is the purpose of customer care email and...

Customer Code: [protected]
Order Date: 11/01/2025
Customer Code : [protected]
Product Ordered: AQUAGUARD Glory RO+UV+UF+MTDS
Product Received: Classic+
Invoice Number: I[protected]
Order ID: VSR1K91C53716501
Amount Paid: 13699

I purchased AQUAGUARD Glory RO+UV+UF+MTDS from Eureka Forbes on 11/01/2025, but to my disappointment, I received the wrong model – AQUAGUARD Classic+...

I had placed online order for an Aquaguard purifier on 12Jan and paid the amount. Next day I decided to cancel that order as the prices was reduced and sent notification to their support team as mentioned in their return process steps. Also the item was never delivered and shipment clearly showing as returned to them. It was clealry mentioned in their online site that product has free returns.
Since then I have been sending daily emails...

Ref- EFL1230895: AUAGUARD INFINITY MODEL - WATER FLOW STOPPED COMING OUT

PRODUCT 1:
Customer Number: [protected]
Product Name: AQUAGUARD TOTAL INFINITY WP SYSTEM
Product Number: GWPDINFTI00000
Asset Name: 17541702
Customer Name: OSWAL CHIMANLAL KANTILAL
Customer Address: 272 D WARD PISHVIKAR BOLE PISHVIKAR HOSPITAL GANGAVESH KOLHAPUR KOLHAPUR MAHARASHTRA
Postal code: 416012...

Respected Sir/Madam,

I, Rajkumar Dhadwad, husband of Rupali Dhadwad who took the Eureka Forbes Annual Maintenance Contract (AMC), am writing to formally lodge a complaint against Eureka Forbes Ltd. regarding their failure to resolve a service issue under my AMC.

My Customer ID with Eureka Forbes is [protected], and I had purchased the GOLD AMC for my water purifier, valid until 15th March 2027.

On...

1) negligence and failure to inform us from the technician that the problem may be serious making a family of 4 with pregnant women drink unfiltered water for 3 months while under warrenty.
2)after the customer is willing to pay money trying to sell a used rusted product under company name with no warrenty.
3) after company repeated promise that senior technician will be at doorstep in 24 hours 4 seprate instances after contacting...