Eureka Forbes Complaints & Reviews

Hello horrible and pathetic team,

i have a repair request tracing from more thn a week.

nobody has responded me so far your backend team is full of Buffon who picks up the call and make all nuisance possible under the sky.

Now, please take my complaint number seriously as i have paid the money to you guys.

please repair the filter or install the new machine as soon as possible.br...

From:

Susanta Adhikary (Consumer)

Reet Enclave, Flat 4A,

41-A Peary Mohon Roy Road,

P.S. – Chetla, Kolkata – 700027

To:

My Reliable Team of “Eureka Forbes” (Service Provider – Paid)

B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen,

Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.
br...

Since my Product was Unde AMC suddenly stopped working and technician said some parts needs to be replaced and i meed to pay foe spare part even though my AMC includes spare parts also.

Since i don't want to continue with fake AMC i want refund of 3000 INR, I called customer care many time its useless....

Within warranty service complaint registered on 28.08.2023 vide no CM[protected] not being responded despite a lapse of 6 days after repeated escalations. More than 20 calls to customer care number with only assurances, er are sorry, we have escalated the same to next level with high priority . No action on ground . very torturing experiance as the water purifiier still under warranty/AMc till 05.12.2023 is not working for last 8 days...

We have (customer code [protected]) purchased a water Purifier of Eureka Forbes and purchased the AMC of the same in October 2022 vide invoice no. I[protected] dated 10.10.2022 however despite our several requests no one came to service the purifier at the end when one executive visited in the 11th month of AMC, he denied to change water filters claiming they have already changed it. When I asked them to show us the proof of changing Filters/or...

We have (customer code [protected]) purchased a water Purifier of Eureka Forbes and purchased the AMC of the same in October 2022 vide invoice no. I[protected] dated 10.10.2022 however despite our several requests no one came to service the purifier at the end when one executive visited in the 11th month of AMC, he denied to change water filters claiming they have already changed it. When I asked them to show us the proof of changing Filters/or...

I have submitted a complaint for servicing of Aquaguard ASTOR UV+UF which is installed in my residence on[protected] vide service request number - CM[protected]. But no action taken and even no even a call received from the concern organization / company.

Even though I have bought the AMC "Maintenance and Repair
Services SAUVUF200C24 AG ASTOR UV+UF-24 MTHS COMP AMC" for the specified product on[protected] worth...

We purchased a product from Eureka Forbes on 26/01/23. Model no [protected]. The model stopped working last day that is 27/08/2023 and even after registering a complaint it's been 24 hours but we have not got any technician visit from their side or response as to buy what timeline we can expect our issue to be resolved....

I have opened a service request CM[protected] on 09/05/2023 for regular AMC visit for my Aquaguard water purifier. This purifier is in AMC till 2025. No technician has visited so far after multiple calls & emails. I engaged their Ombudsman as well but in vain. Eureka forbes has cancelled my service request on 22/07/2023 without addressing.
They have opened a new service request CM[protected] for regular service from their...

Brought aquagaurd Sure Delight from Amazon and the product is delivered on august 19th and raised a Installation request to Install the product on 19th august. No one has even called me after calling multiple times and raised complaint. A guy named murali service manager and supervisor provided fake Information on date of Installation. The service is pathetic and mocked me multple times on the service.

Name : Rittha (Supervisor)br...

I have taken the AMC for Aquaguard Enhance Ro+uv+uf+mtds model. In first year service filter was changed free of cost. In second year service denied the filter change in free. As per AMC filter are free once in year. Even after complaint there is no resoluation....

Bought AMC for aquaguard on 1st July 2023, filters stopped working on 16th and raised 2nd service request on same day. complaint number is CM[protected]
.But still not resolved after 6 days despite daily follow ups. keep getting same template responses from customer care/escalation desk. No action at all....

I am frusted with eureka service as recently i have paid 5800 and amc renewed i called multiple times to replace the filters but nobody come to replace the same and i CALL TO their vendor but he tells why you done amc trough online directly from eureka why you dont come to us now he telling which very pathetic response from them, now it has been 5-6 days we are with out water we used normal water which is no mean to purchase this ### which...

I am using the Eureka Forbes Amaze purifier, The warranty of the product just got expired about 2 months ago. The product is not working, It is not purifying the water. I purchased AMC from for repairing the machine. In AMC it is mentioned that they will provide service within 48 hours. I purchased AMC on 2 August and from that, I continuously called them asking them to provide the service and repair the machine every time they are saying...

I brought water purifier 1 year back, from day 1 onwards i facing multiple issues with the product. Right now except the body remaining all inner parts are replaced due to that issues it created. For every 2 months it will have issues.

Right now i raised complain on 2nd of july. One of executive came and replace remaining parts and says wiring need to change and left Its been a month no response from any team(customer care...

Its been 1 year i taken Aquagard water purifier . From day 1 its giving lot of issue I raised multiple complaint almost every 2 months. As of now i can observe Except exterior box remaining all parts has been replaced replace. As water is necessity on daily life its create huge problem. Now i raised my complaint 1 month back and i followed with Customer care daily but no resolution...

Dear Sir/ Maam,

I have filed my request on the helpline of Eureka Forbes on 25th July 2024. I have paid the full AMC amiunt for the whole year.
Compliant number: CM[protected]

I must have made over 10 calls to the helpline number. Everytime I get the same reply that the issue has been escalated and you will receive a call from the Service Engineer today.

That today has not arrived...

Customer ID - [protected]
MY Device - AQUAGUARD REVIVA RO+UV
AMC Details - AMC From 22 Jan 2022 To 21 Jan 2024

Service date 19 Jan 2023, 6:30 PM (No service done)
Service date 20 Jul 2023, 6:30 PM (No service done)

But they have marked the service as completed...

Dear Sir,

We have purchased Industrial Purifier of Model GWPDHACUV00000 Machine in 2019 Invoice copy of same is attached. We have taken AMC for same for 36months period from 2021 to 2024 invoice copy of same is attached. We are facing problem in water purifier from last 10 to 15 days, we have raised complaint for same with your Pune Branch Mr. Aparna Rakhade mobile number [protected] she is telling Coil and Value is not available...

I purchased Robovac n mop from an authorised store for Rs. 19, 700 in Feb 2022. This product has 1 year warranty. Even though its a fancy item, I had much of a good use in my home coz it cleans the floor automatically, thus reducing our intervention as my wife and myself are busy. It had a feature that if the battery is low, it should return to the charging station. In April 2023, i.e. in 1 year and 2 months (just 2 months after warranty)...