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Eureka Forbes Complaints & Reviews

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Updated: Apr 9, 2026
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Eureka Forbes reviews & complaints page 7

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Dear Eureka Forbes Customer Support,

I am extremely disappointed with the service and product quality of the Forbes SmartClean with Home Mapping Pro. Despite raising multiple complaints and struggling for over 1.5 months, I finally received a replacement unit. However, the issue still persists, and the replacement product is also defective.
New Issues Observed in the Replacement Unit:

1️⃣ Parts...
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Dear Sir/Madam,

I booked the Silver AMC (₹1, 799) for my Aquaguard Astor UV through the Eureka Forbes website, but the assigned technician is deliberately delaying visits and making excuses to pressure me into paying extra. He also insists that I should have booked through him instead of the website.

Moreover, customer service has been extremely unhelpful, providing no resolution despite multiple follow-ups.br...
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K
kartikgarg427
from surat, Gujarat
Mar 29, 2025
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Defective water purifier and failure to provide service

Address: 6f ,sneh sagar sarita , nr chandhni chowk,piplod,surat

Dear consumer grievance officer,
I am filing this complaint against Eureka Forbes regarding the poor product quality and lack of service response for my water purifier.
1. I purchased AQUAGUARD SELECT DESIGNO UTC RO+UV+MTDS from Eureka Forbes which is within warranty
2. The purifier has a foul smell in the water, making it unsafe for consumption.
3. I registered a service request and was assured that a technician...
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Address: Gurgaon

I had purchased the AMC of your product (RO) filter this year
Since then I have raised the complaint of product several times.
But no response is being given from your side.
Every time a fresh date of service is given but no one visited to service the filter.
Such a pathetic service from eureka forbes...
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M
MSahiar
from Vapi, Gujarat
Mar 24, 2025
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service complaint for eureka forbes robo lvac voice nuo

Address: Head office in Mumbai

I, Mr. Maneck D. Sahiar - residing at 11-12, Mahavir C.H.S., Ajit Nagar, Chala, Vapi- 396191, Gujarat.

We had purchased +EUREKA FORBES ROBO LVAC VOICENUO VACUUM CLEANER through SURAT Sales Office from Mr. Bharat Marghawala - vide your Invoice No.:[protected] dated 17/03/2023-for an amount of Rs.31, 990/-.

Throughout this period we have barely used this machine for not more than 25 occasions.

This...
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S
shah119
Mar 23, 2025
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cm-170225-45368153

Customer id: [protected]
inspite of getting amc gold done for three years no initial amc service has been done till date inspite of calling the tech again and again.

Filter is not available. Is the response,

request for needful correction
thanks
customer id- [protected]/ component id[protected]/ serial no[protected]...
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R
rasonwane
from Pune, Maharashtra
Mar 20, 2025
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Free service not provided

Address: m301, vision city, jambhul, pune-412106

We have purchased water purifier which under warranty period. we requested for free service as water purifier not functioning properly on 15 March 25 vide service request no CM[protected]. However, it is not done despite repeated calls and emails to customer service centre. moreover, eureka app shows technician has started service on 15 march, whereas no one has called or visited. very poor and unprofessionalism on the part of eureka...
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A
aditishekhar
Mar 20, 2025
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lvac pro robot vaccuum cleaner

I purchased Eureka Forbes Lvac pro robot vaccuum cleaner in oct 2024. It started having issues within 5 months o[censored]sage. The product was faulty so called customer care to repair. The technician who came to repair said he cannot do it and he needs to take it to his office to check fully. Till now i have been raising repeated complaints but they are not repairing/returning the product and nor are they giving me my money back. They only raise...
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S
Sajesh
from Mumbai, Maharashtra
Mar 12, 2025
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Aquaguard AMC

Raised a complaint on 11th May 2024 on accidental purchase of AMC. The complaint number given by Eureka Forbes is CM[protected]. However, even after multiple follow ups the issue is still open. I am getting same standard response of "Within 24 hours, our respective team will get in touch with you. Your concerns have been escalated to the senior team members for prompt action." after every follow up....
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Initial Complaint (Low Water Flow):

I raised a complaint regarding low water flow from my Eureka Forbes water purifier on 21/02/2025.
I was assured that the issue would be resolved within 24 hours under the AMC service agreement.
No Action Taken:

Despite multiple assurances from your customer support team, no technician visited within the promised timeframe.
The problem worsened, and the...
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M
manoo4002
Mar 5, 2025
Feb 11, 2026
This thread was updated on Feb 11, 2026
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poor customer service_ amc water purifier

Address: Mumbai

I have taken a GOLD AMC for a AQUAGUARD SELECT CLASSIC+ water filter on 26th Feb 2025 by paying 2591 INR online for ONE YEAR.

I have registered a service request on 27th Feb 2025 for Filter element change/service through App. Service Request No. CM[protected]

Since no service rep turned up/contacted, I have been contacting Customer Care every day from 28th Feb onwards till date. Everytime, I was informed...
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N
Narasiwodeyar
from Bengaluru, Karnataka
Mar 4, 2025
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Select Nrich water purifier

Address: Bengaluru
Website: www.eurekaforbes.com

Though I have a valid AMC Invoice no.[protected]dted21/02/2025 ( 21/02/2025 to 20/02/2026 ) and have repeatedly requested servicing ( replacement of filters ) as per AMC, nobody has turned up.
Requested via emails, WhatsApp, phone and the EF APP, but the reply is the same every time: issue will be resolved in 24 hours....
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K
Kalicharan G
from Coimbatore, Tamil Nadu
Mar 3, 2025
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Return the product

Address: Eureka Forbes ltd Bangalore, Coimbatore, Tamil Nadu

I have purchased the water purifier from [protected]@eurekhaforbes app but it is not suitable for my house and I was filed the return complaint by thier return procedure and policy but the product and I have followed this for last two months still the product are not take return back and my money also not credited.

Order no: MHJ1K8C[protected]
Phone no : [protected]
I have spoken to their installation executive...
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L
Laptop India Corporation
from Mumbai, Maharashtra
Feb 27, 2025
Mar 1, 2025
This thread was updated on Mar 1, 2025
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Under Warranty Aquaguard asked Money for Servicing

I own an Aquaguard Classic with details as below,
My registered mobile number is [protected] with Eurka Forbes.

All Details are attached below

It is hard to understand that this is the first ever complaint after installation as I found the water flow has an issue, the technician demanded Rs. 3, 600/-.(The technician was loud on his voice as I have done some mistake)

Referring to a call...
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Address: Bengaluru

Hello,
I've purchased my Eureka Forbes LVAC Voice robo cleaner on Aug 16th.
Within 1 month of the puchase the product stopped working and after many challenges to register the complaint online, i managed to raise the complaint which was very late attended for 2 months of follow-up and below is the service tracking details to make you understand the kind of pathetic customer service delivered on the product.
Req no....
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R
Raj_80
Feb 25, 2025
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Not attending for purifier not working

Address: Miyapur, Hyderabad, Telangana

Hi everyone,

We have booked a complaint since water stopped coming after servicing the pruifier around a week . As we have expert RO WP, we are receiving fault 1 code.
Neither the technician nor the agency tagged to us responds or have come even after 5 days of opening complaint. The app in which we opened the ticket does not even update. Also the customer care asks us to buy a new one as this is discontinued and we...
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H
Hemarpanjabi
from Jawhar, Maharashtra
Feb 25, 2025
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Filter kit issue

I was promised 25% discount on filter kit on buying 699 AMC, but technician came home but didnt replace filters stating that in his eureka forbes app on phone such discount isnt visible. I had wrote so many mails to company and their grievance officers but they are not resolving my issue. I have proof of this offer on mail and on call recordings, but still company not resolving issue. Intially i asked for single filter that was damaged but...
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M
Meghan Marjani
Feb 21, 2025
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Address: Maninagar Ahmedabad

Date of Incident: 3rd Feb2025
Made payment in the evening through online link sent by Pankaj, who is a service engineer of Eureka forbes based in Maninagar area of AHmedabad Gujarat.
I made payment online of Rs 2299/- for Annual Maintenance contract of water purifier.
After making payment I was informed by service engineer that the payment link was by mistake sent for my previous Water purifier i.e ST 100; Gold plan. After making payment I was told service contract is renewed for one year upto 03rd feb2026 but it was for incorrect purifier model.
Hence he gave me helpline no to raise a complaint through my no [protected] ( My registered no as per Eureka Forbes is[protected] which is also operationals) for refund or transfer of this fees to my present water purifier Aster UV on helpline no [protected].
I put a complaint and task no was[protected].
I was told by telephone executive that I will be contacted within 24 hours.
But no one contacted me.
I then put a detailed mail on [protected]@ eurekaforbes.com on 8th february..
Nothing worked out still even though I called them up for complaint on 17th feb.
I am fed up now for the non refund for Payment made online, through link of amount Rs 2299 for one year contract on 3rd feb2025.
Eureka Forbes customer support has been notified about the posted complaint.
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    R
    rahmath.kamdod
    from Belgaum, Karnataka
    Feb 19, 2025
    Feb 26, 2025
    This thread was updated on Feb 26, 2025
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    No Invoice given on purchase of AquaGuard water purifier

    Address: Belgaum , Karnataka

    I purchased a new AquaGuard Water purifier-
    AquaGuard Nova UV+UF+HMS SS on 09th Feb 2025.

    I have paid the full amount in Cash and requested for the Invoice for which the Salesman said that he will get it generated next day (Monday) as it was a holiday when the installation was done.

    Till date I have not received any invoice which will activate my Product Warranty. The Salesman is giving excuses in the...
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    R
    reliancekhabeer
    from Beeramguda, Sangareddy Telangana, Telangana
    Feb 13, 2025
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    CM-310125-44178712 service request number open from 31 Jan

    What is the SLA for providing service?
    what actions does company take on unattended service requests open for 48 hours, 72 hours, a week, a month?
    why AMC amount is NOT being refunded? when service NOT being provided within AMC period.
    What is the followup process in eureka forbes on open service requests?
    why are customers made to make repeated calls, emails?
    what is the purpose of customer care email and...
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