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Updated: Dec 10, 2025
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Eureka Forbes reviews & complaints page 7

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E
Eeshdevvarma
Dec 2, 2024
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Aquaguard AMC not serviced as yet inspite of 12 followups

Address: Lower Parel, Mumbai

I renewed the AMC on 24th Nov 24, but no one has visited to install the filters. I raised several complaints, and every time they assure to escalate it for redressal but nothing happens. No one has attended it as yet

They are even refusing to refund the AMC now.

Service request number- CM[protected]
Service request number - CM[protected]...
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V
varun@4648
from Vadodara, Gujarat
Nov 30, 2024
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Urgent and concerning issues with ro system under cmc contract

Address: Nizampura

CM

CM[protected]

Dear Eureka Forbes Team,

I am writing this email out of frustration and deep concern regarding the state of our RO system, which is under your CMC contract valid until June 2025. Despite repeated follow-ups, it took considerable effort to get a technician to visit our home today.

As a loyal customer, we have always trusted Eureka Forbes, handing over our...
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V
VivekShSingh
Nov 27, 2024
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Online purchase of UV kit

Aquaguard I-Nova UV Kit, order id KHD1K8B[protected], 09Nov2024, complaint: CM[protected]

There is no action taken for refund complaint....
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R
Rupesh Maity
Nov 22, 2024
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Aquaguard nxt ro

I raised a complaint with Aquaguard on 18th November. Our machine is not working. The technician assigned told us that the area that we live in is not under his team and told us that he will re-assign it to a different team which is related to our area. It has been 5 days since then and no one has been assigned. I have called the customer care, emailed them, whatsapped them more than 15 times now and every time they say that my issue will...
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K
KrishnaAsha
Nov 21, 2024
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Filter cartridge not supplied aqua guard model maxima uv sr. No 2225409064006294

Address: FLAT NO 202 GARDENIA BLDG 5 EVEREST WORLD KOLSHET ROAD THANE WEST

I have entered in to AMC for above product 13 June 2022 for three years and paid advance charges.
My customer ID [protected]
COMPONENT ID 34606876
SR. NO [protected]
As per agreement company has to replace Filter Cartridge every year in June.
They had not given cartridge in 2023 and after lots of complaints they supplied me after three months
same issue for 2024 till now they have not replaced...
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R
Ritu jain19
from jaipur, Rajasthan
Nov 21, 2024
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Complain open since 2 month

Address: Mansorvar , jaipur

I am writing to express my concern regarding an unresolved complaint (CM[protected] that I raised on 25th September 2024, related to my Eureka Forbes water filter. Despite multiple follow-ups with customer care team, the issue remains unaddressed.

As I am currently enrolled in the 1-year AMC plan, I expected prompt and efficient service. However, the lack of resolution is concerning, especially given that we have been...
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R
Rajafighter
Nov 18, 2024
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Cust id 6003531861 improper placing at wall

Dear Eureka Forbes Customer Service,

I am writing to express my extreme dissatisfaction with the recent service provided by your technician on 22 oct 2024 Despite paying for the service and amc contract, the machine was not mounted securely to the wall. As a result, the machine fell over this morning, causing significant water damage to my home.

I am requesting a technician to come immediately to remount the...
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S
shiva2222
Nov 16, 2024
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Dont Buy AMC Online Poor Service and No Response After Purchase!

Website: www.eurekaforbes.com

I purchased a 1-year AMC (Customer ID: [protected]) on 23rd October, but it has been 18 days and no technician has contacted me yet. Despite multiple follow-ups, I have received no response.

I even called the toll-free number, which is misleading because it’s not actually free. I had to recharge my phone, and within just 5 minutes, ₹20 was deducted. The customer support agents simply say, "We will resolve it soon, " but...
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D
Dinesh.Pujari
Nov 15, 2024
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Equipment return policy not followed

Address: B1/B2, 701, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai 400013

We have purchased Eureka Forbes Vacuum Cleaner, Forbes Cordless Zerobend Z21WM through demo at our residence. There is 10 days return policy for this. as we want to return this, request was generated for the same on 7th Nov 24, but till date we are getting reply on mail from different users from customer support that it will be addressed at the earliest. call log no. CM[protected]. daily we take followup but there is only one answer...
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R
rajanarayanang
Nov 15, 2024
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Service not provided by eureka

We bought eureka RO last year and got AMC this year March. despite of calling multiple times no one came for service. We need refund of Rs 5699....
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P
paddy.hari
from Pune, Maharashtra
Nov 12, 2024
Nov 24, 2024
This thread was updated on Nov 24, 2024
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WRONG Product Delivered

I have ordered the vacuum cleaner FORBES CORDLESS ZEROBEND Z21WM

Order ID: NGL1K8AH39626900
Product Name: FORBES CORDLESS ZEROBEND Z21WM
Product Number: GVCDFCZB21WM00

BUT I HAVE RECEIVED THE BELOW PRODUCT
Product Name: FORBES CORDLESS ZEROBEND Z21
Product Number: GVCDFCZB210000

Mobile No : [protected]
Mail ID: paddy.[protected]@gmail.com...
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S
shishir chitmulwar
from Pune Metropolitan Area, Maharashtra
Nov 10, 2024
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Water purifier installation delay

Website: eurekaforbes.com

Purchased purifier on 31st Oct but installation pending, This guys are worthless and unresponsive for installation, They just ask you to wait and show the urgency but don’t solve the problem. I am loosing the patience by following up with them, I raised the issue at grievance but they are also not able solve the problem. They have zero control and poor management to give basic service, they have created two service requests saying urgent...
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A
Ashesh11
Nov 9, 2024
Aug 13, 2024
This thread was updated on Aug 13, 2024
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Address: Shipra Sun City Indirapuram Ghaziabad

With REF:
Eureka Forbes Limited
Sales Order No.[protected]
Sales Order Date: 09.08.2024
PO Number: and Date: SO[protected], 09.08.2024

Aquagaurd RO not working and no one listening at Eureka Forbes even after several reminders pathetic service
Eureka Forbes customer support has been notified about the posted complaint.
Aug 13, 2024
Updated by Ashesh11 With REF:
Eureka Forbes Limited
Sales Order No.[protected]
Sales Order Date: 09.08.2024
PO Number: and Date: SO[protected], 09.08.2024

I have purchased Eureka Forbes Aquagaurd RO AMC on 09. Aug.2024 but after replacement of filters by Eureka Forbes technician water giving bad taste like salty water and TDS also measured by technician is approx. 300, I have called Eureka Forbes several times from last four days after replacement of RO Kit, but no service provided till date, pathetic services by Eureka Forbes and its service partners. Ashesh S/O M.L.Koul

Every time I call or mail, they say we will help but daily same issue again and again from last four days

Eureka Forbes has Mentally Harassed us by not providing the solution
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    Dipankar Dam
    from Kolkata, West Bengal
    Nov 4, 2024
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    Product didn't receive

    I ordered a Vaccum cleaner from the Eureka Forbes website on date 30/10/2024.

    The estimated delivery das was 3/11/2024.
    But didn't receive the product yet.
    But it was surprising that the Warenty of the product are started & also bill has generated. But I didn't receive the product yet .

    I need compensation for every delay dates....
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    R
    Rajrama
    Nov 2, 2024
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    Aquaguard Blaze Insta - RO+UV+ TA ( Hot and Amb)

    Address: 19, FOURTH STREET, KAMARAJ NAGAR, 600071

    The purifier was bought on 26th Oct, 2024 and got installed on 30th Oct, 2024. Since installation there is a water leak from the machine and the service technician who did the installation not picking up call and the toll free number not accepting my call since warranty card not yet made.

    Really worried weather I made mistake by selecting Eureka Products
    Please correct the situation on priority basis before it is escalated...
    +1 photos
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    M
    MANADA UDAGATTI
    Oct 28, 2024
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    Address: Manada Udagatti 1401, Mangalmurti Homes , Above Mahakali Super Market , Near Model College , Khambalpada , Dombivli East , Pincode 421201.

    We have renewed our AMC for AMC ORDER NO SO[protected] on 10th Oct 2024.
    As per the Eureka Forbes app the visit was due on 11th Oct 24 - Technician Name Rahul Bhardwaj but till date the person is not attended the service.
    Today again I have rescheduled the service date to 29th Oct and again the job was alloted to Rahul Bhardwaj. After contacting Rahul Bhardwaj understand he is out of station.
    You are requested to kindly allot new Technician to complete the pending service job.
    Eureka Forbes customer support has been notified about the posted complaint.
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      S
      Shriram Ramdasi
      from Mumbai, Maharashtra
      Oct 26, 2024
      Oct 26, 2024
      This thread was updated on Oct 26, 2024
      Resolved
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      Resolved

      Pathetic after sales service by Eureka Forbes

      I recently renewed AMC of Aquagard Dr. Magna RO + UV water purifier. The technician changed the filters. But the filter started leaking following day. I registered complaint on 191/10/2024. The Eureka forbed technician was supposed to attend the complaint before 24/10/2024. Inspite of repeated calls to the customer care and escalation the technician has not visited till today I. E. 26/10/2024. Eureka Forbes is harassing me only keep on saying...
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      S
      Sawant Rakesh
      from Kalyan, Maharashtra
      Oct 24, 2024
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      Address: Titwala

      I have purchased AMC online by paying Rs. 4177/- on 6 Oct, 24 for product Aquaguard Enhance RO+UV+MTDS but still Today 24 Oct, 24 no one visited despite of several calls to customer care.
      They daily register complaint and gave assurance for resolving issue on high priority but still no one visited.
      Even I spoken with service center they stating that Filter KIT stock not available. On 21 oct, 24 I was informed that kit is available and engineer would visit on 22 Oct, 24.However no one has come and they not responding the calls.
      I think Eureka Forbes teams not serious about the service. If stock not available then why sell the product ?
      And AMC should be applicable after the installation.
      Eureka Forbes customer support has been notified about the posted complaint.
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        P
        Purvank s
        Oct 17, 2024
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        Address: Ashwini layout Seegehalli KR Puram Bangalore -49
        Website: www.eurekaforbes.com

        We ordered a water purifier in Eureka Forbes Website online on 26th Sep'24 and delivery date mentioned on the website was 27th Sep'24 and money debited however no update on the delivery of product and false / no response for my emails sent to [protected]@eurekaforbes.com / [protected]@eurekaforbes.com/
        [protected]@eurekaforbes.com. Initially they confirmed product dispatch which is false info / misleading customer with wrong details and later there is no response from them, They are cheating customers and customer care do not assist customer as is online purchase and we are left without any resolution. Please help
        Eureka Forbes customer support has been notified about the posted complaint.
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          V
          vkk74in
          Oct 14, 2024
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          robo lvac software issue.

          Dear Eureka Forbes Team,

          I am writing this email to express my extreme dissatisfaction and frustration regarding the handling of my complaint (CM[protected]. It has been over ten days since the complaint was raised, and despite the initial response indicating that the issue would be resolved within 24 hours, I have received no follow-up or resolution.

          What is more disturbing is that your team, without...
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