Eureka Forbes — Mobile : [protected] - Escalation NonCompliance with Mandatory Candle Replacement Service under Gold AMC WO[protected] date

Address: Flat 961, Kohinoor City Phase-1, Kurla West, Mumbai-400070

References: Mobile : [protected] - Escalation – Non‑Compliance with Mandatory Candle Replacement Service under Gold AMC
WO‑120726‑79190645 dated 12‑Jul‑2026
SR No. CM‑120726‑75105841 dated 12‑Jul‑2026
SR No. CM‑140726‑75260240 dated 14‑Jul‑2026
WO‑140726‑79287567 dated 15‑Jul‑2026
SR No. CM‑160726‑75331528 dated 16‑Jul‑2026
Dear Customer Support Team,
Myself Mehjabeen Yasir Dabir, and Having Aqua Guard water purifie System installed at our home at Flat No. 961, Kohinoor City Phase-1, Kirol Road, Kurla West - Mumbai 400070. I am constrained to formally escalate my grievance regarding my 3‑year Gold AMC, presently in its second year. My mandatory candle replacement service is due on 18 July 2026.
At the end of June-2026, your service agent, Mr. Haider Ali Chaudhary, visited my residence without any service request or scheduled maintenance. Since the replacement was not due until July, I requested him to return at the appropriate time, and he left.
From 12 July 2026 onwards, I have repeatedly raised service requests (referenced above) for the mandatory replacement. Despite this, Mr. Haider Ali Chaudhary has refused to attend, asserting that his June visit absolves him of responsibility until the end of July. He further stated that I could raise as many complaints as I wished, but no action would follow as the service was under his control.
I have already lodged multiple complaints with your customer care team regarding both the delay in service and his unprofessional conduct. Despite specifically requesting that he not be assigned to my case, every complaint continues to be routed to him. Since 12 July, I have been assured daily that another agent would visit, yet no one has arrived.
On 16 July 2026, another agent, Mr. Deepak (+91 [protected]), called requesting the service OTP without visiting my premises. Upon checking the message which we received today 02:46pm, I discovered that he had requisitioned two spares against my service:
Interface PCB Harness
DR AG Classic
A screenshot of the message is attached for your reference. I did not share the OTP as no visit was made, and the requisition of spares raised serious suspicion.
In view of the above, I hereby call upon your organization to:
Immediately assign a different service agent to my case.
Complete the mandatory bottle replacement service without further delay.
Initiate appropriate disciplinary action against the concerned agents for misconduct and misrepresentation.
Failure to comply with the above within a reasonable time will compel me to pursue remedies available under law for deficiency of service and unfair trade practices.
I trust you will treat this matter with the seriousness it warrants and ensure prompt resolution.
Sincerely,