Eureka Forbes — New product robotic vaccum smartclean pro not functioning correctly

Address: Nagpur

The Robotic Vaccum purchased 3 days back the mopping does not seem to function and the water quantity levels dont seem to work. Also few other features dont seem to work as prescribed like Restricted Area in the Map.

After raising complaints no one seems to respond and cancel the complaints from backend.

Service Center guys says Demo person should resolve this if he has not given detailed demo u need to reach him and close the complaint. Tussle between Service Center and Sales seems to be making life of customers hell.

Pathetic Behaviour of Nagpur Sales and Service Center teams. Need escalation Id to reach Eureka Forbes management to bring this to their notice to straighten things up at this Nagpur location.