[Resolved]  Eureka Forbes — Not received money receipt and AMC document even after payment for almost a month

Address: Kolkata, West Bengal

Dear Sir/Madam,

It is very much unexpected from such brand like Aquagurad (Eureka forbes).

Recently I have exchanged an old aquagurad with Dr aquagurad Magna (RO+UV). For my previous aquagurad I have AMC also. Hence, during exchange I confirmed from the manager visited my house and he said that that the AMC will be adjusted accordingly. Around 20, 21st of May he visited and placed the order for new Dr. aqaugurad and handover him the cheque also. Within a week the machine got delivered and installed. And on 3rd June 2016, the amount got debited from my account. However, till date even after number of follow-ups with the manager, neither he have handed over the money receipt to us, nor the AMC documents.

I am very much worried and disappoint. When ever I call him, he said that "Don't worry, i am having the documents, will handover you tomorrow". But unfortunately that 'tomorrow' still didn't came.

Hence, request you to kindly take necessary action so that I can get my money receipt and AMC documents at the earliest. Getting money receipt is my legal right in return of buying any goods. Also, AMC amount paid in full for the previous machine, till date, which is valid for more than a year.

Myself Ananya Brahmachary from Kolkata Garia. Pin - 700084
My cell phone number - [protected]

The manager visited home claimed his name to be Mantu Sarkar. He said he is the branch head of that Garia/Fartabad area, of Kolkata

Expecting positive and early response from your end.