Eureka Forbes Complaints & Reviews

Despite taking an AMC, the service centre in Bangalore is pathetic and completely indifferent. The service person has not been able to plug the problem of water leaking from the filter. He promises to attend to it "tomorrow" and never bothers to come or inform. Very disappointed with the local service centre.
Name: Rajagopalan
Customer Code [protected]
Two year AMC validity till 9 Aug. 2017.

Hi all,

I am writing this with all the frustration and pathetic experience with Aquaguard. I had raised a compliant for Aquaguard water purifier not working. The guy came from other company which is not from Aquaguard and he is from Aquacare and Ion Exacense. They changes all four pipes and collect around 8k from me. How the Euraka forbes complaints data went to Aquacare/Ion Exacense. This is completely unacceptable from Eureka forbes. I need proper replacement on filters and quality on water from Eureka forbes.

We purchased aquaguard water purifier last year. On Saturday, we found green light is continuously blinking on the machine so we spoke to the call center and they raised a case #87377536 and technician came and informed that candles are done with their service which needs replacement. Annual maintenance charge is 5200 and after discount he charged 5000/-. On the same day all the 4 candles were changed. He told us to wait till it gets filled completely and empty the water purifier. But we found that after can is filled up water is overflowing and immediately called to the technician. He came on the next day i.e Sunday and fixed the over flow issue however once he left we saw there is blue light continuously blinking on the machine. We called to technician and this time he didn't turn up. Spoke to couple of executives and they asked to do some workarounds which include opening the lid and wait for 5-6mins, switch off the machine and close the lid. On the machine again which didn't work yet all for us. We informed the same but this time they are reluctant. considering the fact it is sunday, we waited till monday mrng and informed the same however they are telling the issue which was logged on Saturday was closed and log a new issue. Motherboard on the machine must have failed so it may take -4 days, this is really unbearable from a company like Eureka!! What kind of technicians are they maintaining?
No proper service as well... When I tried to open a new case, service center people informed that the case/service request is not yet closed. When we are trying to reach to the technician or concerned authority they are not even answering my phone calls.

The service is very below standard. The service man does not come in appropriate time without I d. Card, also he doesn't have any technical background to convince customer. He was after money. He explains irrevlant to put the stuff replacement. He was urging and eager only for money which is the below standard and company s. Name will get wrong interpretation. It ll come down. At the end he did not do anything left the place with arrogant attitude.

It's dead. Everytime service man came but didn't resolve issue. My aquaguard is not working, it is showing red indicator. And also making noise at the time of purification and filling of water. But Eureka Forbes didn't take action for this issue. Serviceman came and didn't know about the machine. Now what to do. Resolve our issue otherwise I'll take legal action for it.

My Vaccum Cleaner is in warrenty period.It is not working for 1 month.i have make a complaint 1 month earlier.There is no positive response from your side.
We have made 3 times complain on your custumer centre. They have given me different complain no. all the three times but there is no any comformation from their side either via message or via mail.Their Engineer Visit but he also didn't resolve our problem.Whenever i call they make different excuses.My last Complain no. is 86565716 & date of complaint[protected].

Plz Resolve this within 24 hours otherwise i have to take legal action or i have to go through Consumer Forum

UV water purifier, Sl. No.[protected] of Lakhanpur Area which is fitted in Belpahar Training Institute is now under defective condition which is to be repair urgently. Telephonic communication has already been done to nearest (Sambalpur) service station, but there is no response from your end.Please kindly arrange to repair the purifier as soon as possible.

This is in reference to the captioned subject we have lodged a service request on 19 may 2016 and again on 22 may as well as on 26 may 2016. Till date no executive has has visited our premises for the desired services. In this era of high level of service commitment being offered by all leading players this level o[censored]nprofessional behaviour is very disheartening.
I am writing this email in a meagre hope for prompt response from your side.
Hope I will not be disappointed this time.

Shikha bhardwaj
Delhi

Sir
Hum ne aquaguard ki water purifier ro uv ka amc date[protected] ko karaya tha jiska receipt no[protected] hai
Aap ke service provider ke dwara bataya gaya ki[protected] se[protected] tak aapko sabhi candles membrane motor boll tab aur electric parts free of cost badla jaega.
Abhi[protected] ko complaint kia tu aap ka aadmi aaya aur tab badalne ke baad 150/- rupees mangne laga. Hum ne us se kaha ki charges kaisa aap logon ne amc ke samay to bataya tha ki koi bhi charges nahi lagenge.
Is par aap ke aadmi ne kaha ke company ka naya rule 4 months pahle aaya hai isme aap ko charges pay karne padenge
Aap hame rply den ki company se hamara amc ka agreement[protected] se[protected] tak ka hai.
Is period me hamare par naya rule kaise lagoo hoga?

Customer care,

This is being to notice, i have taken annual contract from u worth 3k appx, during the entire tenure 1-2 service had been made.

Nobody reminds foe due date of service, what is need of contract selling?

Refund the money or extend the contract.

Moreover, i called up today morning foe service.... No body was able to tell that i have taken service contract fro u.

My cell cell is[protected], u may hear it... It was ard 8.39 in morning

Looking forward for support.

Enclosed copy

Repaeted complaint for magna new filter purchased before 15 days back
it is not working properly . noise is coming from filter runing condition.
i have informed all concerned & repaeted follow up with your service agency
yogiraj enterprises & your service area manager mr ganesh as well as sales manager mr gawali of kothrud pune office
i regret to inform you that very poor response / no response from any body
i have contacted your HO mumbai but still not resolved the problem .
if your are not able to attend then i want to return filter back & pl give & refund my money .
i need it should immedaitely rectified as this is related to my family health .

Respected sir, I had visited your stall at BKC.There I booked for a demo for aquaguard magna.Next day Mr Anil Tripathy visited us and after examining the place he told us that this purifier will work at your place without the pressure pump.But today Mr Temkar the company mechanic came for installation and said that the machine will not work without pressure pump, and for that we will have to spend rs 2700 extra, which we cannot afford it.i told to take this back and return my cheque. But Anil is insisting us to buy another booster purifier, which has no storage. I am not interested in buying that, but the company is not ready to return the money .once paid to them.Is this the company teaching their salesman to sell the product ANYHOW, EVEN BY CHEATING. My cheque is of tomorrows date and ill make a stop payment of it.

Sir, I have complained about non working of Acqua Nova which is under AMC upto March 2017. After repeated complaints the technician came on 19/05/2016 and changed the candles. Since then i.e. 19/05/2016 the acqua Nova does not start and on repeated compliant no body turned up and i have to buy mineral water from market . I have not seen such a worst services and i have to literally request them daily to send technician. Kindly look into this .

Sandeep Kapoor
2566/A, Mandir Wali gali
Shadipur, New Delhi

This is regarding our Aquaguard Compact Model Water Filter which we would like to change, I have been requesting this through messages and telephone calls but everytime I am being assured of my request will be taken care of in next 48 hours, so far no one has turned up.

This is really frustating for us despite being made so much effort.

[protected] - REQ

I again request you to follow up on my serious compliant and oblige.

Thanking you.

Hi, I have purchased Eureka Forbes Dr. Aquaguard Magna HD UV+ RO+ water filter online on 15/05/16 by making payment of Rs. 17490 (order ID: [protected]). However I received Aquaguard UV worth Rs. something 12000. After complaining (Ref no[protected] about the wrong shipment Eureka Forbes said will replace correct product on Monday 23rd May. However we did not receive replacement by 24 May eve. This has been a frustrating experience since...

I purchsed the aquaguard enhance green ro through their sales outlet functioning at #365, ii floor, 14th main, shantiniketan layout, arekere village, bg road, bangalore-560076 on 13 03 2015. (Their dc ref: 25165809and order ref:[protected].
At the time of booking the order the group customer sales specialist mr. Mohan kumar said that there would be 2 free services in the first year and for the second year there was a special offer of 3 check up+ service free for those who booked in march 2015.
This was given in writing to us on the bill.In the first year they did only one service as against two promised, that too after we reminded them.
On 17th may when we spoke with mr mohan kumar for a free check up and free service, as part of the promised ii year package, he agreed to send someone. A representative came on 23rd may but said that there is no free service available in the second year and that if we want service we should pay the service charge. Neither he, nor his supervisor had any response when we mentioned the 2nd year free service offer (Given in writing to us). Mr mohan kumar has till now, remained unavailable for comment and his phone is either constantly unreachable or switched off. Thus they are going back on their commitment. This is a clear case of cheating the customer with false promises only to achieve their sales target. We look forward to positive redressal of this issue.

Dear team

Complain number 87190901

As above I have Aquaguard purifier of Eurekafores as it's not working I had lock my complain on high priority Base on thursday 19.5.2016 of above complain number.

In these I had call on Friday to confirmation that if any service technical will visit today they assure me he will by today but after 3 pm I call again and talk to Mr.Nilesh Sr.excecutive but he also take responsibility that in evening our technicians will visit.

After on Saturday morning I call and again in service center and again talk to executive but every time they commit and fail to respond my complain.

In these I had also mail in customer care regarding my issue on Saturday but they also not reply properly.

I therefore request to you to take seriously action on company as well as service technical department

Please reply me and report me for the complain asap

Under AMC contract no.22373965 dt.18/06/2013, for subject empty; company has been totally irresponsible and shown callous attitude with no accountability in servicing and attending to complaints. The co;'s outsourced agents are unskilled and irresponsible and try to harass customers rather than supporting them with no data being monitored on complaints and having no information on their system about anything, w.r.t. Product, customer etc;.Even Eureka Forbes do not have any info about product, contract, customer etc; in their system and no follow up on their outsourcing agents .The co; do not even monitor action on complaints or follow ups. The present AMC ends on 18/05/16 and since 12/05/16, no one has bothered to see the functioning of the eqpt; in spite of repeated follow ups with co; even after talking to co;'s service manager Ms.Leena (lower parcel office) on 20/05/16.

Team,

Can you escalate to higher management of eureka forbes, we been told with in week uv light part will be replace, it was really socking to know that complete amc period it was not working each time service engineer from eureka forbes, say's light indication is remove and not required, but they say uv light is working by seeing the uv bulb, does not confirm that light is working on filter...


As per the amc service, it was no given and only one time filter replace so far, next one due still,

I want the standby filter with same feature, if eureka forbes team not able to get the uv light part in time.

There is no mean that complete 2 year they waiting for parts, then for what they taking amc when part not available with them.

Thanks

I have the genius model of aguaguard and since last 04 days i am rasing the complain but finally of no use. No one turned up till date.

I have registered complain online, through phone but all in vain.

The commitment of 12 hrs service is all waist and bull as if they are not able to give service in city like mumbai what will be situation in remote location