[Resolved] Eureka Forbes — Not responding to complaints

sailaja vasireddy

from Vijayawada, Andhra Pradesh

Address:

Krishna, Andhra Pradesh, 520001

Not responding to complaints, and didn't visit for periodical servicing even after 6 months, which is to be done for every 6 months for which we paid service charge.we need immediate service for aqua guard as soon as possible, that is candle cleaning and carbon replacement and to attend other problems if any. Our service period is up-to. 29th January 2017 so do consider it immediately

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Oct 18, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Eureka Forbes Customer Care's response Hi Sailaja,

I am disheartened to learn this. Please share your contact no. /customer ID with me so that my team can get in touch with you soon.

Regards,
Seema

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Comments

punam chand soni

from Noida, Uttar Pradesh

Sir, I have purchased a Aqua-guard R.O. on[protected] . Last week RO is not functioning properly. I have book a complaint. The representative came after lapse of five days and resolve the problem. After 3 days R.O. is not functioning and I have book a complaint no. 89055805 dated[protected]. neither any representative came nor RO working

Eureka Forbes Customer Care's response, Sep 13, 2016

Verified Support

Hi Punam,

I can understand your frustration and have forwarded your issue to my team at Jaipur with regards to your product AG Reviva. Be assured that my team will help you with the best possible resolution.

Regards,
Seema

Eureka Forbes Customer Care's response, Sep 13, 2016

Verified Support

Hi Punam,

I've received an update that your issue has been addressed. Thanks for your support!

Regards,
Seema

Veeresh Mathad

One of the worst service provided by eureka forbes. The water purifier is not functional from last 2 months. The customer portal is not responding and non functional.

The product is under Annual maintenance service period.

Farhan 1719

Jul 23, 2021

Hy i am from sikar h 3 month ago i purchase a aquaguard water and 1 month me wo khrab hu gye ab 2 month se wo band pde h roz preshan hu rhe h bar bar complain krne k bad bhi bs yhi bola ja rha ki aapka kaam jaldi hu jayega par 2 month se ase hi sun rhe h 1 month use ki h 2 month khrab huve pde h
Farhan khan
[protected]
Please response as soon as possible

Onam Tayal Goel

Oct 2, 2021

Dear sir/ mam,
I have been filing request from past 1 week daily to customer care of eureka Forbes. In spite of telling them that we are borrowing water from our neighbours. But they are not resolving our issue. Moreover, they call us daily to close my complaint.
If the complaint has not been resolved how can they close the complaint. They are torturing us. It’s like harassing us mentally.
I would like to go and file complaint against them. @eurekaforbes.com
My complaint no is [protected]

Rohitjain28

Mar 12, 2024

Hi, it has been a pathetic experience from eureka forbes aquagaurd. Raised a complaint on March 1 as aquaguard is not working, they automatically closed the complaint without anyone visiting us. Their service operators say they cannot come as they are in village. When we call CUSTOMER CARE again they just put us on hold saying main sir is busy. We have been drinking tap water since 12 days but pathetic service from eureka forbes still no reply from them. They just CALL ON time when they want to take a feedback from us otherwise ### service. Please urgently look into this @eurekaforbes