Eureka Forbes Complaints & Reviews

Dear sir,
we have purchased the water puriifer (model: dr.aqua magna hd ro + uv). now the water outlet valve handle had broken.now the water purifier is under warranty period.already complaint logged to customer care, complaint reg.no. 87763188 dated 21.6.16. but still did not rectified the problem.
Again three times remind the problem to customer care.please solve the problem at the earliest....

I own aquaguard water purifier booster model since 2010.. bought it from hyderabad and getting good service. i have moved to cochin on 2013 and renewed amc till 2016 sept.

This year regular service was supposed to happen on april 2016. no one turned up. i have requested fr service on 6th june.

Even after calling for almost everyday, no technician was sent for service


Request was escalated...

I had purchased an aquaguard water purifier neo on 22.6.11. After 2 years it had giving me problems. I had shown at jawahar nagar service station and they had changed the sensor which i think was not required. It worked for some time and the red light started blinking continuously. Since last 2 years it has not been working as the red light keeps blinking. I do not want to get it repaired from jawahar nagar service station as i do not trust...

I am purchased one ro uv model aqua guard form your representative on 6/3/2014 by instalment & exchange scheme. on that time the representative told me after completion of instalment we will give the bill & others documents. but i am fed up with the behave of customer care representatives. at least 15/16 time i spoken to the customer care & every time they replied me that within 2 days we will solved your prob but its six month passed they...

I bought the aquaguard magna uv on[protected] for my parents who are living at my native place at ismailabad, kurukshetra-136129. it has been delivered on 14th june, 2016 and raise request to customer care for installation on[protected] but customer care is not taking serious my request and day by day manipulate to us and said "your request has been forwarded to concern dept. and technician will contact you shortly" but till now nobody reached...

Dear Sir/Madam,

As per above mention complaint number, I am very sorry to purchase your product Aqua Amrit. Tap leakage is still not resolved.

Compaint done on 22nd June, 2016 but still it has not been resolved, daily I have to call twice or thrice but noone in bother.

I will not recommend anyone in furture for taking your produuct.

Very bad service....

Good day

Please note that my aquasure nano ro is under 2 years amc.
Registered mobile no [protected].
Today technician visited my house and demanding 2200 rs for changing the membrane.
I hope i am under amc and any membrane is under warranty for a period of 12 years. So why they are demanding money. It's totally fraud.
This will be dragged in social sites if this is not attend ed by this week without...

I purchased AquaSure Xpert from M/S Vasnth & Co on 22/10/2015 ( Bill no.[protected]).I lodged a complaint of taste variation on 14.06.2016 (Ref:[protected] After repeated follow up it was attended on 18.06.2016 by company technician.Since he did not service properly tank started leaking and the display went off.Then I lodged a complaint on 22.06.2016 (Ref:[protected]. One Mr.Madavan ([protected]) attended on 24.06.2016 evening. He said that...

I purchased Dr Aquaguard Magna HD RO UV water purifier in October 2015 and is still under warranty. The machine was working fine for 7 months and then the trouble started. I first complained about problem with my machine on June 11, 2016(Saturday). The technician came and did something on June 13, 2016(Monday) and it was working for a day. After 2 days the machine stopped working and we again complaint to the call center and they raised a...

They are really cheating by selling ever worst machines. Let me explain their cheating.
They are selling the machine simply we make pure your water and we will challenge that we are only here to purify your water. But after selling their product they are telling it will not work for metro water.. Or it will not work for bore water. Their ultimate aim is to sell.. Only after selling they will say it will work or not.. Worst.. They do...

Dr. Aquaguard magna hd ro + uv + mineral cartridge + biotron purchased on 17/6/2016 and product received on 20/6/2016 on afternoon. For installation i called your customer service on wednesday 22/6/2016 but till the date no response of installation. I need explain for the delay and your service. For installation almost 11 days over receiving product....

I booked and paid for the above water purifier on 22/5/2016, which was to have been delivered within in 5 working days as per the sales eureka forbes rep mr. Mukesh saini . Canceled the order, when even after 10 working days the water purifier had not been received by me. On repeated calling to mr saina regarding returning of my payment he informed me that he would return my money the moment he would make a cash sale, but not later than 15th...

I purchased a water purifier from one of the direct sales guy (Sekhar bachar) from eureka forbes. During making order and taking the cheques, he confirmed me that he will give me a product of "dr aquaguard-eternity model". But he delivered a product of "aquaguard-eternity model" by courier. As far as i know only "dr. Aquaguard product" can be sold by the sales person from eureka forbes that he only confirmed to me and any "aquaguard product"...

Dear Sir/Madam,

I purchased Dr. Aquagaurd booster online on 21st June 2016. I paid 100% in advance to eureka forbes. Telsales person never mentioned that this product make so huge noise during function. I have 7 months little baby and can't sustain this noise. I already registered a request to return this product and since then eureka forbes stopped calling me.
Name - Amol Dhakane
Customer ID - [protected]br...

I had placed an online order for dr aquaguard magna ro filter with customer id: [protected] on may 17th and i received the item and installation has been done. No issues here.

But, my wife, rekha chenabatni also booked the same item without my knowledge. Her customer id is: [protected]. I had placed the cancellation request on eurekaforbes website on may 24th and the cancellation request id is: 001608.

But there...

I, Shambhu Dvivedy, purchased Enhance RO 7liter capacity water filter system and it is under warranty till Sept. 16. It is not running as it is is not taking and ejecting water.
Address : Shambhu Dvivedy
H.No. 634
Sector-12
Panchkula
Haryana-134112

Mob. No. +91 [protected]...

Hi,
I have put my service request about re installation RO water purifier. The request was placed with customer care on 6 days before and I received request no 95788631. Since then I have been calling to customer care every day and I am assured that the service agent will come and do the needful. They gave me the mobile no of the area manager and I have been requesting him for last 3 days to send someone for re installation. I have...

My id is [protected]. I had purchased aquagaurd model enhanced uv+. I have been covered annual maintenance service. Though there is reminder mail and reminder service request but no technicians visits to take up request call. Rather last time when they came for service they broke my tap. I have to replace it with a new one purchased from. All problem started just after completion of one year of the machine. I had put many service request all...

Dear Sir/Madam,

It is very much unexpected from such brand like Aquagurad (Eureka forbes).

Recently I have exchanged an old aquagurad with Dr aquagurad Magna (RO+UV). For my previous aquagurad I have AMC also. Hence, during exchange I confirmed from the manager visited my house and he said that that the AMC will be adjusted accordingly. Around 20, 21st of May he visited and placed the order for new Dr. aqaugurad...

Dear Team,

What is wrong with your services?

I am completely fed up on your customer service behavior.

I expect a revert; it is evident that you guys are no capable enough to keep upto your promises by the no. of negative feedbacks you have in all consumer websites.

Inefficient staffs in all level.

Service Request/Complaint Nos.
[protected]
[protected]br...