Eureka Forbes Complaints & Reviews

I have been given a defective piece or the authorized serviceman has spoilt the piece. After the last servicing of the purifier, (it is obvious here that the fault/defect was created by the servicing man, called Davis, who operates from Chamrajpet), what started to happen was that muddy water started to accumulate in the purified drinking water container of the purifier! Because of this everyone in the house fell sick and we had to incur major medical costs in hospital. The serviceman was very rude and arrogant and was not at all helping and was depriving us from customer service or refund or replacement claims and rejected us from availing any of it, not only that, he also poisoned the office staff verbally against helping us and how unprofessional of them, it's been two weeks no help received from the company. As a poor petty man, I could have helped him for being so, but he in-turn played the cards cheaply, is this what internal training and company standards teach them? We are in deep regret of buying a product of this company. We are old customers and have bought their products many times before, the service in Mumbai is far better, but here in Bangalore, it has become a daily torture. Who will pay for my daily water costs, I have to manage alternatively till I get my money back!

I have lodged a complaint number many times and each time they kept telling that they will call back, been 2 weeks now, no response from them whatsoever. My purifier was bought in March last week in 2016. I have all the bills and invoice etc. I was given a complaint number by Dipa, Vekant, Gita, etc and many other customer care executives who promised call back in few hours, in two days, in one day, in some time, etc etc, but to no effect. We never received a call back and they are too shameless, ungrateful, unkind, rude, egoistic in their talks and way too slow and still haven't bothered to give us a confirmation on our application of refund, they have been extremely arrogant, ignorant and way too unwise in their communication, all fake and fraud promises. Worst part is that they do not respond even if you escalate a certain complaint ticket.

My ticket number[protected] was not given to me for so many days initially and even Dipa had given me the number incorrect, as a result of which I had lot of follow up difficulty.

I am an ordinary law abiding citizen and I expect justice at the earliest. If not, I will have to put things legally and use the law and order to get back my justice and compensation for all the phone bills, mental and financial harassment caused to me due to this unfortunate yet deliberate ignorant event.

Please email : [protected]@gmail.com for any further queries or info on the matter. I need urgent relief.

I purchased eureka forbes water purifier in june 2016, the filter is not working from july 2016 . I had regularly lodged complain through different channels, like calling customer care, sms, email etc. But till today one technician come once, and even after repeated complain problem is not sort .

Also i have been told that defected parts are not included in warranty of product only service is free.

So many times i request to talk with senior, but no one never available, and been told to call back by them, but never called.

Sir, i purchased a i-nova water purifier in SANGLI- MAHARASHTRA. The service was very good there. then I was transfered to DOMBIVALI (DIST . THANE) there was no problem also.Now I am in pune since last three years and services of your office are more than worst. The attitude towords customer is very casual and irrisponsible. so my personnel request to you kindly attend the complaint at your earliest

We have purchase Aquaguard I had filed compliant 10 days back for maintenance service and compliant no give is 88795885.I was promised that technician would come within 48 working hours. Till date nobody has come to provide maintenance service. I have called five times to customer care no inquiring status of my compliant. every time it has been promised that the technician would come by next day afternoon . However, no body has come till now.

I have got sms on my mobile phone regarding service request from Euroka Forbes for servicing of Aquaguard and at the end of the day, got another sms of attending the service request by the technician and service being completed although I have not made any request for servicing the Aquaguard nor the technician attended at my house. All these bogus and fake service requests being sent on sms by Euroka Forbes company or by the technicians of the service centre at Bhubaneswar, odisha for their personal goal or achievment or monetary gain. This should be stopped.

I bought this product on 19 aug. 2016 and registered installation request [reg no.96520230] on the same day.till today 2 sep 2016 my installation is still pending.i have complained almost 10 times but no action was taken.subsequent complaint nos are96609151 and96690993. if you cant provide service you better stop selling your products.i have incurred additional cost of rs 2000 in buying water from the market.

Hi,
My name is Hem Nalini ballikurava.I had purchased AG classic from an agent called Prem( [protected]) his head is Sai baba ([protected]). The technicians had arrived and installed the product but it was not working. The technician said he will return back and fix the issue but the issue is not fixed.
I purchased the product on 17 june 2016, paid a total of rs.9000.
From the time we have purchased the product, it has not been working.After repeated calling the customer care they sent technicians to check the issue. They were not able to fix the issue.
Many technicians have come n gone but no resolution is provided.
I request you to refund my amount and take back the product as I feel its a faulty product which was installed hence it didnt work.
I got another contact number for compliants-- [protected], this person wanted me to get the product to Ameerpet office and return it.I dont want to touch the product as I feel they will blame us for man handling the product.

Please resolve this issue.
My contact number is [protected].

I, anil kumar verma, purchased one eureka forbes’ aquaguard ro system model: aquasure xpert from m/s reliance digital, srs mall, gomti nagar, lucknow on 13th aug 2016. The supporting documents are append herewith.
2. I got the delivery on 14th aug 2016 and installation was performed on 17th aug 2016. The installation was conducted by m/s reliance digital or m/s eureka forbes itself however the unit fell down from the mounting place merely within 24 hours of installation early in the wee hours of morning while we were in sleep resulting into problem in display and water leakage.
3. After numerous complaints from my side to both m/s eureka forbes and m/s reliance digital, m/s reliance sent a service engineer who is only saying to repair the display however silent about the water leakage. The unit is lying in my kitchen in faulty condition and i have been forced to purchase filtered water on daily basis to meet my day to day water consumption. I am in tremendous tension both mentally and economically (As purchasing water).
4. There is no fault from my side and this unit was purchased from hard earned money. I sincerely feel that m/s reliance digital or m/s eureka forbes will keep the goodwill established and will replace my unit with new one while without causing any further difficulty to me in this regard.
Writing in anticipation for your kind and favorable reply then to within two days from now onwards.

Amazed at the bad service and experience from such a old company. Even after multiple follow ups the product delivery has no status.
When the local dealer is able to send same product to our home in 6 hours with installation. Our Online purchase from Eureka forbes site has no shipment let alone delivery status. Heavy disappointment. Even cancellation is charged with 10-12% deduction. I should have taken the reviews seriously our mistake.

I have been using my eureka forbes magna for around 8 months now. All of a sudden the water has stopped filling up the tank. When i switch on my machine, it indicates a blue light indicating that the machine is on, but the tank does not start filling up. I am assuming, its choked somewhere. Could you send a technician over to my residence for fixing it. I stay in bangalore. Can you give me any contact number on which i can raise a complaint to get it addressed.

Service person came to do routine service yesterday. Mobile no of service man is [protected]. After his routine service he shown everything is ok and went away. But when we on the switch of water filter it was not getting on. We called him today for check it. He came to check and after checking he told us that circuit board is gone need to change. He told me to put complaint to call centre. Complaint is lodged. Then he told us that we will have to pay approx rs 1500 for changing it. Why will have to pay when circuit board is gone due to lack of awareness of service person regarding circuit board safety. Perhaps water entered into circuit board for which it has gone. Why should we pay for company's serviceman's mistake?

Hi,

We moved to new home. So had filed a service request with eureka Forbes 4 days bacj. They said in 48 hours technician will come and fix. But after 3 days also there was no response. To cross check when I called they asked me to re-register the complaint. When I asked why they r so inefficient they said they will come and fix today itself. But till now there is no response. I am not sure in what way I can approach them now for re-installation. So I am requesting you. Please do take some action and help me to get it reinstalled.

My service request numbers : 96632269 and 96675670

Dear sir,

This is in reference to deficiency in service by your side regarding the product which i had booked from your company. The details regarding the product are as follows -

- product name - "dr. Aquaguard classic +",

- transaction date - 13/08/2016.

- customer id - [protected]

- order id - [protected].

- employee code - 4006736.

As per your company policy the product is been delivered within the 6 working days from the date of booking, in which after 2 weeks the product is been delivered to us but which was not our product but was booked by some other customer, after our revert regarding the same to the respective employees, the said employee is only giving the assurance of giving the our booked product and fitting it as soon as possible, but its now entire month is come to end yet the there is no response from the company employees and no one been visited to look after, hence we had booked the aquaguard product in emergancy becouse of some medical issues, we claim compensation to the eureka forbes as for the difficulties been faced by us till today and for what will be faced further.

Regards.

We have purchase Aquaguard compact UV+ on 15 March 2016 . On 26/8/16 2016 I had filed compliant for maintance service and compliant no give is 88886844.I was promised that technican would come within 48 working hours. Till date nobody has come to provide maintenance service. On 30 August 2016 I once again call customer care no inquiring status of my compliant. Mr Pratik promised that the technican would come by 8 pm latest on 30 August 2016. However, no body has come till now.

I got Aquaguard Reviva installed in March'16 and since then have been experiencing issues with TDS controller in the device. It keeps on fluctuating and I submitted several complaints to local dealer and customer care to get the part changed. The complaint numbers given to me by Eureka Forbes are 86892861 and 86436705. I've been now told that the part is not available and will be changed when available. Its been around 6 months and our heath is impacted due to this water. I asked them to refund my money and take off this product so that I can move over to KENT or any other company however still no response. Requesting to take this into consideration and take appropriate actions.
Thanks,
Vikas Malhotra
er.[protected]@gmail.com

Hi,

All I can say is this product is worst. I have been using this for last 8 months, but in last 2 months it is giving severe problem like low water inflow. There has been complaint given several times in last 1 month and every time technician will come and say this is the usual behaviour.

Please fix the issue so that problem does not re occur again.

My customer id is:[protected] and Place Vijayawada. I have a Aqua Guard RO water purifier with 2 year AMC wef[protected] and valid through[protected] and cost of AMC Silver is Rs.7820/-. As I had a severe problem in the water purifier (water leakage from the bottom and water overflowing from the purifier tank) I had lodged a service request at 5 AM on[protected] and was allotted the service request No.[protected]. Two technicians were allocated the job by name Kumar (Mobile No.[protected]) and Gopi (Mobile No.[protected]) but none of them turned up for taking up the job inspite of my calling them for several times. Finally at 8 pm when I called up, I was told that they would be visiting the next day i.e., on 31st August 2016. I have a serious problem in the water purifier and I had asked for an emergency and urgent visit as I had put off the machine due to the afore stated problem. Inspite of this no one bothered to take up the service and it is really a shameful thing that a private organisation has the least responsibility after having made a payment of Rs.7820 towards AMC. It is a really worst situation, worst service and a pathetic situation. I am sorry to say that may be this was the worst experience faced by me in any private organisation. If you are not able to keep up the consumer services, it is better to close down all your service centres, because it is the same story everywhere. WORST, PATHETIC, HORRIBLE SERVICE TO THE CORE.s

I do have a aquaguard compact installed in my home.From the last 2 months it is not working. I have filled the complaints 100 times even though no action is taken by the company. They say that we have added your complaint in quick and it will we resolved in 48 hours, but the fact is that from the last two months no technician have ever visited my home. At last today i am getting it replaced by "liv pure" i request all the people over here please dont go for "aquaguard" ever..
Still my machine is in amc contract upto 2017 but they don't bother about customers.

I’m using aquaguard compact water purifier from last 3 years, customer code is [protected]. And this has reference to my complaint numbers [protected], [protected], [protected] & [protected] raised about the turbid water coming from your aquaguard compact purifier unit at my home. On first complaint your technician visited our home and told that water filter is no more working. However filter/cc has been replaced on 29th april 2016, refer attached copy of service card (The first filter worked for 6 months). I’m staying at wadgaon sheri, mate nagar, pune area where we are getting pmc water on every alternate day and that too for only 1 hour. During this time we only take 25-30 liter purified water from your compact unit. Accordingly if we count no. Of days from 29th april to 9th august is 110 days. Out of that 110 days we got water for 55 days only. So for 55 days x 30 liter (Approx.) per day=1650 liter water got filtered from your purifier. It means does your water filter has capacity of filtration of1650 liter? It also means that you are spoiling the main object of providing purified water. And when i checked in the market i got to know that the other local filters have a capacity of filtering at least 6000 liters of water.
Then i requested for the free replacement of filter because amc is valid up to 15th september 2016 but your technician denied it. And closed the service request on their own without any resolution and without satisfactory reply. And unfortunately each time after raising complaints it’s going to the same person mr. Marui ankushrao ([protected]) and he is closing the complaint immediately without any action. Then i wrote mail to your customer care and got one contact number of regional manager mr. Anand ([protected]) and this time also i struggled to contact him, he has not contacted me. After 2-3 times talk, he confirmed that this problem is arisen due to the muddy input water from pmc. This is very strange thing because we are using your purifier to purify the water and you are expecting clean input water. Also he told that we cannot provide free filter because consumables are not a part of amc.
Overall experience was again pathetic. Thus escalating this issue to your level. These people are spoiling your brand image by handling the customer complaints by this way. As well as they are playing with the health & safety of people. This is not at all expected from such a well-known brand in health industry. I hope you will help us.
So i request you to please arrange for the free replacement of water filter otherwise i may have to run to the consumer court for getting justice.

Regards
Samir ganpat kemse

Dear all,

I have entered into two year amc with eureka forbes for my ro. After changing the filter no one turned up for service for past one year. I have repeatedly called the service centre to
Ervice ro.

Amc visit were due in feb and june.

I want to escalate this to management. Give me contact details to follow up

Thanks
Jai krishnan.
[protected]