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Eureka Forbes Complaints & Reviews

www.eurekaforbes.com

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Updated: Dec 10, 2025

Complaints 7943

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4417

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3526

Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Address: 110018

Website: Eurekaforbes.com

It's a shame that even after registering complaints a number of times, no technician has visited to repair the Aquaguard.After complaining I receive a message to rate the service, when no one has even visited.Really fed up of Eureka Forbes.No doubt why KENT has taken over d market.With such after sale services, it's matter of tym eureka forbes loose d remaining market share as well. I too am planning to switch to KENT!

Sep 24, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Eureka Forbes Customer Care's response Hi Sunil,

We're concerned to note this. Please share with us your registered contact number/customer id and we will have our team get in touch with you.

Regards,
Eureka Forbes Team

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S

Siva Chandran Selvam

from Mumbai, Maharashtra

Aug 19, 2016

Very very humiliating customer care. Despite being under a.m.c there is no proper response and a delay of more than 20 days takes place for each complaint.

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Address: 560099

Updated by suriyas_25, aug 17, 2016
From: சூரியா ரா
Date: wed, aug 17, 2016 at 4:47 pm
Subject: re: warranty extension confirmation -
To: "ganesh. M"
Cc: "padmanabhan. K", avinash, sivakumaran r

Hi team,

Whenever we have problem with filter we used to raise complain with helpline : [protected] they will register complain which need to be address in max 12 hours as per eureka forbes service response.

But we not getting response more than 7 day's also, having service amc contract it totally waste when we not getting service in time, now our contract was extend for 1 year as a compensation just 2 month back, but in that also we not getting proper response.

Note: having not-working filter unit, not good to drink health water and we buying water from outside again..

Now we want to compensation form eureka forbes water filter service for complete payment or extending the amc for more 2 year, which i was already told to management if any further delay on any complain register by customer are not attended in time...

I got only two complain no, helpdesk team refuse to give all my complain number, saying they not able to find on system, which is really strange answer iso certified company should have records minimum 5 year of data record
[protected] aug and today i got escalation complain after i ask hd to raise complain for escaltion[protected]th aug helpdesk team said they have updated escalation comment and it will be address asap, i really know when asap will come for escalation manager to read such complain..

@ padmanabhan: you have confirmed during the 1 year extension of amc as compensation, there will no further delay will happen, so now you can se how your team works

Kindly think from customer side..

Thanks
Suriya
[protected]

Sep 13, 2016

Complaint marked as Resolved

still waiting for response ---------- Forwarded message ---------- From: சூரியா ரா Date: Wed, Aug 17, 2016 at 4:47 PM Subject: Re: Warranty Extension Confirmation - To: "ganesh.m" Cc: "PADMANABHAN. K", Avinash, Sivakumaran R Hi Team, Whenever we have problem with filter we used to raise complain with helpline : 18602661177 they will register complain which need to be address in max 12 hours as per eureka forbes service response. But we not getting response more than 7 day's also, having service AMC contract it totally waste when we not getting service in time, now our contract was extend for 1 year as a compensation just 2 month back, but in that also we not getting proper response. Note: having not-working filter unit, not good to drink health water and we buying water from outside again .. Now we want to compensation form Eureka Forbes water filter service for complete payment or extending the AMC for more 2 year, which i was already told to management if any further delay on any complain register by customer are not attended in time... I got only two complain no, helpdesk team refuse to give all my complain number, saying they not able to find on system, which is really strange answer iso certified company should have records minimum 5 year of data record 88641755 10 aug and today I got escalation complain after I ask HD to raise complain for escaltion 96498378 17th aug helpdesk team said they have updated escalation comment and it will be address asap, i really know when asap will come for escalation manager to read such complain.. @ Padmanabhan: you have confirmed during the 1 year extension of AMC as compensation, there will no further delay will happen, so now you can see how your team works kindly think from customer side.. Thanks Suriya 9886266029

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Address: Ernakulam, Kerala, 683501

Sir,

Ref: : the item purchased on 10/06/2016 and complaint no.96071793 dated 13/07/2016

Sir,

It was very shocking and unexpected experience from an esteemed organization like m/s. Eurekha forbes when there is high competition in this field. I have reported the complaint on 13/07/2016 just a month after receiving the item but till date no one has attended against my repeated contact over phone. Now i am not expected much from your side but certainly need the contact id of your corporate high official to present the matter before moving to consumer court. Also i take this opportunity to inform you that i am not at all interested to talk with your customer service agent which was only of wasting time.

Now i need full replacement of the item with new one and also the contact id of corporate high official at the earliest.

With thanks
Kt narayanan
Mob.[protected]

*Eureka forbes is not responding for my complaint till date. Hence request you to file a consumer case at court for the issue. Please inform me the details for the procedings including fee etc.

matter most urgent.

With thanks
KT narayanan

Eureka Forbes customer support has been notified about the posted complaint.

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Address: 411038

Website: www.eurekaforbes.com/Product/Escalate-Your-Service-Request

As our aquaguard is not working since last 1 week. We already taken below action but still no one come to solve our issue.
1) Firstly we logged ticket from distributor, that time one of your member came to check the machine. After that he told us one part is not working so we will replace with-in 1 or 2 days. Now more than 3-4 days over but still no one come to solve the issue and if we call then not given proper solution which was very un-satified for customers.
2) After that we logged ticket by online for the same but still there is no any action taken for the same.

Sep 18, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2016

Eureka Forbes Customer Care's response Hi Swati,

We request you to share your contact details/complaint no/customer ID and we ensure to resolve your issue at the earliest.

Regards,
Eureka Forbes Team

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Address: Golaghat, Assam, 785621

I am a customer of ro - uv water filter since2009. During dis period we faced numerous problems but were sorted out by da service people amicably. We renew our mc timely. But i hav noticed negligence on part of the staff of jorhat, assam office and service men since july 2016when after repeated reminders my problem of overflow took more than 20 days to be solved. Recently there was problem with the adaptor. We hav been buying water for the last 10 days and calling up the jorhat office and the serviceman but to no avail. My service request number is [protected]. Kindly look into the matter

Sep 18, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2016

Eureka Forbes Customer Care's response Hi Mitali,

We understand your concern. Your customer ID is [protected]. Our service personnel from Golaghat team will contact you soon to address your issue.

Regards,
Eureka Forbes Team

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Address: Ahmedabad, Gujarat, 380005

Dear customer care,

We’ve been loyal customer and using your ro system since 2003. Recently we have been facing several issues because of ro system – especially after narmada water came. My father got sick for 10 days due to stomach infection. My wife was also complaining some irritation in stomach lately. Since past few days we have been using boiling water and stopped relying on ro system.

I’ve also notice changes in your customer service and think i was misguided by the service people several times – including attitude toward your customer. We have change membrane couple times but no-help.

Due to poor quality of water, very poor customer service and recently learned from your sales people that i need purifier instead of ro system, i’ve decided to change my machine. Now there are few concerns – my amc was of 24 month for which i have not used even 12 months. I ask the refund of 1 year amc for two reasons 1. Very poor customer service 2. Water quality is not improving and it has proven dangerous since my family member got sick. Second thing, i’m planning to buy your purifier system (If my concern is address ethically).

Throughout my association with eureka forbes, i’ve gifted ro system to my uncle and referred your system to several people. I guess now is your turn to show your customer some dignity, that you really care about your customer and help them out solving the issue. I hope you understand the value of your customer.

Additional details -

Customer receipt number:[protected]

Registered mobile number: [protected]

Contract amount: 7820/-

Asked refund amount: 3910/-

Contract period: 5/11/2015 to 4/11/2017

With regards,

Ghanshyam harsora

+91 [protected]

Oct 8, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Eureka Forbes Customer Care's response Hi Dhawal,

Thank you for writing to us. Our service team at Ahmadabad will contact you against your Customer ID [protected] regarding your issue. Please allow us sometime.

Regards,
Eureka Forbes Team

Verified Support

Sep 07, 2016

Eureka Forbes Customer Care's response Hi Dhawal,

We have received feedback from our service team that your issue has been resolved.

Regards,
Eureka Forbes Team

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Address: Mumbai City, Maharashtra, 400 067

Website: www.eurekaforbes.com

Regret to inform you that i hv purchased above purifier on 16.01.15 and within 10 days a circuit got burnt, to repair / replace this it took good 3/4 days.
It seems your company is more inserted to provide service contract rather than selling commodity and getting customers satisfaction.
On 9th Aug.16 once again again same circuit got burnt and no attention was made on the subject till and still my water purifier is un-serviceable condition.

Sep 18, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Eureka Forbes Customer Care's response Hi Anil,

Request you to please share with us your contact details/ customer ID/ complaint number and our team will get in touch with you.

Regards,
Eureka Forbes Team

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Address: 670141

I recently upgraded my aquaguard classic to aquaguard magna . And that was the biggest mistake i made . After two months the product stopped functioning . Called up the customer care and before you say anything u will get the reply technician will be there the next day. As said the technician came, inspected the device and said that no spare part is available and left. I called the customer care many times for the availabily of the spare part, and as said u will get the same reply technician will come the next day.
My product is down for a week and still no one has turned up .

Sreejaya s
customer code [protected]

Sep 23, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Eureka Forbes Customer Care's response Hi Anoop,

Thank you for writing to us. Our service team at Kerala will visit you soon for your product issue. Please allow us sometime.

Regards,
Eureka Forbes Team

Verified Support

Aug 22, 2016

Eureka Forbes Customer Care's response Hi Anoop,

Our team tried contacting you but the number provided is not reachable. Please share with us your alternate/registered contact number and our team shall connect with you soon.

Regards,
Eureka Forbes Team

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Address: 560099

Hi team,

I want to register the complaint against eureka forbes water filter service,

Whenever we have problem with filter we used to raise complain with helpline : [protected] they will register complain which need to be address in max 12 hours as per eureka forbes service response.

But we not getting response more than 5 day's also, having service amc contract it totally waste when we not getting service in time, non our contract was extend for 1 year as a compensation, but in that also we not getting proper response.
Note: having non-working filter unit not good to drink health water and we buying water from outside.
Now we want to compensation form eureka forbes water filter service for complete payment or extending the amc for more 2 year, which i was already told the management if any further delay on any complain register by customer are not attended in time...
I got only two complain no, helpdesk team refuse to give all my complain number, saying they not able to find on system, which is really strange answer iso certified company should have records minimum 5 year of data record
[protected] aug helpdesk team said they have updated escalation comment and it will be address asap, i really know when asap will come for escalation manager to ready such complain..

[protected] mar this is created saying as escalated ticket but no progress
[protected] mar
Wanted suggest other customer think before buying eureka forbes water filter unit..
Contract receipt no : 23584217
Register mobile : [protected] / [protected]

+1 photos

Aug 18, 2016

Complaint marked as Resolved

Hi Team, how they confirming this reported issue resolved, till today no one contact or came to check the filter, filter not yet all working kindly escalate to top management on this issue . if still issue not address, I will take legal action on this issue... Thanks Suriya

Aug 17, 2016

Updated by Suriyas_25 From: சூரியா ரா
Date: Wed, Aug 17, 2016 at 4:47 PM
Subject: Re: Warranty Extension Confirmation -
To: "ganesh.m"
Cc: "PADMANABHAN. K", Avinash, Sivakumaran R

Hi Team,

Whenever we have problem with filter we used to raise complain with helpline : [protected] they will register complain which need to be address in max 12 hours as per eureka forbes service response.

But we not getting response more than 7 day's also, having service AMC contract it totally waste when we not getting service in time, now our contract was extend for 1 year as a compensation just 2 month back, but in that also we not getting proper response.

Note: having not-working filter unit, not good to drink health water and we buying water from outside again ..

Now we want to compensation form Eureka Forbes water filter service for complete payment or extending the AMC for more 2 year, which i was already told to management if any further delay on any complain register by customer are not attended in time...

I got only two complain no, helpdesk team refuse to give all my complain number, saying they not able to find on system, which is really strange answer iso certified company should have records minimum 5 year of data record
[protected] aug and today I got escalation complain after I ask HD to raise complain for escaltion[protected]th aug helpdesk team said they have updated escalation comment and it will be address asap, i really know when asap will come for escalation manager to read such complain..

@ Padmanabhan: you have confirmed during the 1 year extension of AMC as compensation, there will no further delay will happen, so now you can se how your team works

kindly think from customer side..

Thanks
Suriya
[protected]

View replies

J

jagad81

from Mumbai, Maharashtra

Aug 20, 2016

Hi team,

I want to register the complaint against eureka forbes water filter service,

This is jagadeesh.g from navi mumbai. My customes id is [protected], my filter is not working so i given a complaint through customercare also having 1 year service contract(10/12/2015 to 09/12/2016).
my first complain no is 88356819, and second complaint no is 88638392, but till not yet resolved, very bad service. Last 45days i am buying mineral water outside,
pathetic service.. So please kindly do the needful.

Thanks
jagadeesh.g

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Address: Mumbai City, Maharashtra, 400013

Website: www.eurekaforbes.com

I am being harassed by company since 3 months for replacement of blower pipe in vacuum cleaner. everyday i am being promised that tomorrow will send someone but no one comes. this is going since 3 months & that too product is in warranty.
Below are the names of the people from eureka forbes.

Mr vedak -[protected] (mobile no)
Mr sunil - [protected] (mobile no)

Aug 26, 2016

Complaint marked as Resolved

Company had called me & someone visited me with new blower pipe.

Eureka Forbes customer support has been notified about the posted complaint.

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Address: Bellary, Karnataka, 583123

Website: www.eurekaforbes.com

Unresponsive towards new product installation. Every time false commitment by the customer care executives regarding installation. Worst kind of customer response. If problem is there for online booking rather than for local purchase then the company must give in written that please don't buy product online else we will not able to provide service. This is to inform you that i am really feeling regret for purchasing the eureka product. The product was booked on 25.07.2016. As committed by your sales person the same product was to be delivered & installed within 10 days. Unfortunately the same was delivered to me on 09.08.2016 after so many follow up from my end but the product is showing that it is delivered on 29.07.2016 in your fedex courier portal. On that same date i have registerd a request for product installation. Since that very day your customer care executive are making fun out of it that it will be installed within 24 hours /48 hours & within the same date within 8.30 pm etc. You people are very concern about selling your product but no concern towarsd installation. God knows what kind of service your company will provide to customer after installation. When its time to sell your product customer care executives are so friendly & energetic with the customers. Once the material is booked & money received you start showing your standard. Anyways its my pain that you peole can never understand & i am feeling sorry for the product i have choosed.

Sep 18, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Eureka Forbes Customer Care's response Hi Soumyaa,

Request you to please share with us your contact details/ customer ID/ complaint number so that our team shall contact you soon.

Regards,
Eureka Forbes Team

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A

Ashok Guchait

from Delhi, Delhi

Aug 17, 2016

Installation of Water Purifies

REQUEST SO MANY CALLS ON CUSTOMER CARE -EUREKA FORBES BUT NO RESPONSE / NO INTEREST

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Address: Unnao, Uttar Pradesh, 209801

I have been raised many times at the customer care no which is provided in eureka forbes site ([protected]) incident no's are 88601009, 88540688, 96417806 & more other. Nobody comes to service while we are chasing to customer care & sharing massages to local sales guys, they assure me to come a technician but a visit yet to awaited.

I'm writing this after highly frustrations. As such my ro is not working presently.
Pls arrange a technician to service our product ro magna.

+1 photos

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Address: 600033

Hi,

From the day i bought this aqua guard enhance
First: a person named two sales guys (Anbu and shankar) they installed the aqua and the also advised me to buy a outer filter unit for 800/- which i did.
The person shankar happens to be a fraud and he installed a fake outer filter and while doing so he broke the top lid of the filter and promised to replace and the next guy who came for service did not do service saying its not the original one. Then i had to buy another... Another 800/-
Ps: lid all promised to change but not changed
Second: amc 2 year amc and max i got 2/3 service and lid never got changed and the filter never change... Pathetic serrvice
Ps: need my
Amc money back or extend for 2 years.

+1 photos

Eureka Forbes customer support has been notified about the posted complaint.

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R

Rupesh Sayankar

from Nagpur, Maharashtra

May 31, 2017

The company promised 3 maintenance service in a year but didn't give single service in a year. I will recommend you all to buy another but Not EUREKA FORBES devices.

Eureka Forbes Customer Care's response, Jun 3, 2017

Verified Support

Dear Rupesh,

Kindly share with me your customer ID and contact number. I'll have my team connect with you to attend your service request at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Jun 5, 2017

Verified Support

Dear Rupesh,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Jun 8, 2017

Verified Support

Dear Rupesh,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya

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Address: Kolkata, West Bengal, 700028

Website: www.eurekaforbes.com

From last 3 days i am suffering from your service. Avijit mistry visited twice (Technician of aquaguard) but no solution even after my system is in amc.

Avijit mistry-[protected] twice he came yesterday but could not rectified the issue and just ignored it.

When i call him today again he just replied and told to talk to eureka customer care.

Is this is the way you harras customer.

Call log id:- [protected] & [protected]

Eureka Forbes customer support has been notified about the posted complaint.

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This has been raised many times at the customer care numbers provided on the website. No one cares about the customer, nobody comes to service or change filters even if you request them hundred times. I have messages sent to the sales guy who came to our doorsteps to sell the machine. Its been months i have been following up with the guy. Responds will come but never turned up.

Horrible/ useless customer service. At the time of selling they ask for references just to increase their numbers.

I'm writing all this, because its heights of frustration. Please close your dealership if you can't handle the customers.

Eureka Forbes customer support has been notified about the posted complaint.

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Address: 474020

Hi,

My self deepak bhadoriya, gl-483, d. d. nagar, gwalior, dt-09/08/2016 i m purchased reviva machine by company rep. mr. neeraj shrivaqstva & area manager mr vikas mishra, mob. no.[protected]. he told about machine when i m not agree, that time mishra ji told u dont worry about payment, i will give u a life time maintenence free and installation free of cost if this time u book a machine in front of my family, but today tecnician came at home and told my wife after installation 1000 give to me. my wife told misrha ji said that time free installation,
He make phone to mishra ji, after some time mishra ji make call to me when i was in office he told you have to pay 300, i told to mishra ji i can not bear this payment because of your commitment. and i m return to machine company and you have return my payment, i m afraid from your company people, not issue is 300, issue is the commitment, if today not solve the problem, tomorrow i will stop all 4 cheques payments in my bank. i have receipt of 1000 receipt no.022459/9/8/2016. that is critical position. but my eye your company is good but representative is not good communication, how can i belive life time confidence about company. so please as soon as possible solve the problem, so i m satisfy about company & staff.

Thanks & regards

Deepak bhadoriya

Mob-91-[protected]

E mail.- [protected]@gmail.com

Eureka Forbes customer support has been notified about the posted complaint.

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Address: Chandrapur, Maharashtra, 713212

Website: www.eurekaforbes.com

Dr. Aquaguard magna uv+mineral cartidge+biotron

Customer id;[protected]
Billing id:[protected]
Transaction id:148692
Product code:gwpddrmuv00000
Rs.12990-00
Transaction dt:24/07/2016 11:45:39am

Till date i have not received my product for which i have paid to your company. It is matter of great concern that in spite of my queries you have not yet sent my product or given me any information.

I am dissatisfied with your services and wish to lodge a complaint to you for protecting my money and faith due this deficiencies of services by eureka forbes company ltd and claim necessary justive and compensation for such deficiency of services. Eureka forbes' asansol agent mr. Chandan baitha and asansol distributors are all involved in this matter.

Thanking you in anticipation

Regards

Srijit sinha
[protected]

Eureka Forbes customer support has been notified about the posted complaint.

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B

Bobyison

from Perumbavoor, Kerala

Aug 15, 2016

Water purifier aqua sure shakti
Purchased from bismi muvattupuzha . Leakage noticed on the next day of purchase. They did not attended or rectified the complaint. We have complained many times

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Address: New Delhi, Delhi, 110032

Website: www.eurekaforbes.com

We purchased aquasure - aquoflo dx uv water purifier in may 2015 and were committed two free services from your company. For first free service company person automatically came but for second service no one came.in aug we called mr umesh your authorized representative [protected] and [protected]. He took 850 rs from us but after service water leakage continued so we called him many times and threatened to complain also. He just came once whereby we clearly told him every time to come after 5.30 pm when water comes. Problem continued.
Is this the type of service your company is providing? I am attaching the 850 rs receipt and this is last chance for your company to improve negative impression otherwise i am bound to purchase water purifier from other company and spread bad word of mouth for eureka forbes.

Sep 14, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2016

Eureka Forbes Customer Care's response Hi Harish,

We never want our customer to feel this way. Request you to share your registered contact number/customer ID and our team will get in touch with you soon to resolve your issue.

Regards,
Eureka Forbes Team

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Address: 400088

The machine was ordered on 11th June, 2016 and delivered, installed on 14th June, 2016. Subsequently, we observed that the electronic function of the water purifier was faulty. Subsequently, a complaint was raised to Eureka (service request number: [protected]) to fix the problem. A notification was received by me that technician Mr. Rohit Ramesh Shettye will attend to the problem. However, this job was assigned to another technician Mr. Vishal Kajare who visited my flat and attended. The repaired machine did not work as demonstrated by the salesman Mr. Amol Kolekar with some fault in the electronic device. The same was witnessed by Mr. Amol Kolekar when I called him to check the machine.
Several phone calls have been made by me to Eureka Forbes representatives Mr. Pravin Kor, Mr. Shenine Joseph but no response and calls being unanswered.

I solicit Eureka Forbes to take immediate action in replacing the machine as it is seen that the electronic component, which is the key device for purification is faulty. Hence the purpose of water filtration/purifying is void.

Machine details: Order ref:[protected] dated 11.06.2016
Dr Aquaguard Magna

Sep 13, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2016

Eureka Forbes Customer Care's response Hi Ravi,

Thank you for connecting with us. We have forwarded your details to our concerned team and they shall contact you soon.

Regards,
Eureka Forbes Team

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R

ravi4ramani

from Hyderabad, Telangana

Aug 15, 2016

Unable to get spare parts. Please help. [protected]

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Address: Mumbai City, Maharashtra, 400013

Website: www.eurekaforbes.com

I have purchased dr. Aquagard magna hd ro + uv through eureka forbes website. 15 days lapsed. Installation request registered on the same day of delivery. Called many times to customer care and getting a same answer each day that installation will be done by today only. I have never seen such a unprofessional company, worst experience ever. I suggest everybody not to buy any product of eureka forbes.

Pathetic after sales service.

Sep 13, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2016

Eureka Forbes Customer Care's response Hi Rashmi,

Thank you for writing to us. Your concern is important to us. Request you to share with us your registered contact number and customer ID so that our Installation team can get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Recent comments

The complaint has not been attended yet. I talked to Eureka Forbes Service Head, Mr Hemant. on 14.12.25 at 11.39 hrs. He said it will be done next day.

Nothing happened. I again called him on 1...

12 hours 49 minutes ago