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Eureka Forbes Complaints & Reviews

www.eurekaforbes.com

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Updated: Mar 31, 2025

Complaints 7842

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4409

Unresolved

3433

Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Eureka Forbes Water purifier - AMC and Service Issue

Eureka Forbes reviews & complaints page 9

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Address: ghatsila

I purchases Gold AMC plan on 28th Nov and on same day I raised request to change filter. My purifier is not working properly and water quality is not good. I flowed up with multiple email and customer care daily but EOD nothing happing. Request you to help on this.
Below are the details

Name : Tanusri Bhakat
Complaint Number : CM[protected]
Product Name : Aquaguard Regal RO+UV+MTDS
Reason...

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Address: Shivtej Nagar, Chinchwad, Pune 411019

I have AG CRYSTAL PLUS UV -12 MTH COMP. AMC and even after rising complaint co. is not providing the service. They say as per co. policy they cant refund the money as well. Seems like taking money upfront and not providing any service. Hence rising this complaint.
Service Product Code SCTLPC100C12
Serial No. [protected]
Product Code GWPDCTLPC10000
Customer Code [protected]
CONTRACT RECEIPT NO.SO[protected]...

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Address: Varthur, Bengaluru 560087

Service request pending from 27 Nov 2023 CM[protected],

Technician not visited tofate.

No resolution despite repeated Calls to customer service and escalation team...

+1 photos

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Address: 110B, Hilite Residency, Tower 1, Palazhi, Kozhikode 673014

Hose connection to the vacuum cleaner is broken, need to buy replacement hose, where can I buy it, ? Please forward me the details....

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Address: SP Joyville, Hinjewadi Phase 1

I purchases Gold AMC plan on 5th Nov and on same day I raised request to change filter. My purifier is not working properly and water quality is not good.

I have been chasing the Customer care for last 21 days - calling them on daily basis but no one is visiting me to check my water filter.

I am buying water from outside daily for a family of 5 people for last 21 days ! What is the use of buying such costly...

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Address: South Tukoganj, Indore 452001

Customer id: [protected]
Component id: CA[protected]
Product: Aquaguard crystal nxt uv+

1. Service Request# WO[protected] nov 8th - no one reverted back for my service request, no one called, despite so many paid calls made to the customer service

2. Service Request# CM[protected] nov 18th - no one reverted back for my service request, no one called, despite so many paid calls made...

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Address: ghatkopar

Its worst service provided by Eureka forbes. Raised complaints few days back, multiple time follow up done in customer care but nothing done.

Yesterday they cancelled the complaint themselves...

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Website: www.eurekaforbes.com/customer-service

Service Request no.
CM[protected]

Service request booked for
Fri, 17 November 2023

Daily we are checking with Eureka Customer care service, they promise to arrange technician but still not luck...

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I have requested for servicing of my water purifier on 5th November, since then i am taking continuous followup but no outcome from Eureka Forbes, just passing time. Basic need is drinking water and its human rights. We are facing hurdles to get basic need due to such issues! Why gov is providing licence to such company who fails again and again, same issue i have gone through in Feb-23, i have tweeted same issue. This need to get resolve...

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Address: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013

My Water purifier has not been working for the last 12 days and no one is able to resolve my issue.

My Customer Id [protected]

Below are my complaints raised with Eureka forbes.

First complain no: CM[protected] dated 4th Nov
Second complain no: CM[protected] dated 9th Nov

My machine is under AMC contract with Eureka.

After so many escalations to eureka...

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I purchased a vacuum cleaner on 20 September 2023, based on misrepresented information. Despite requesting a return a month ago, there has been no response or pickup arrangements.

Repeated calls to customer care led to extended return dates. Post the return deadline, the company now insists on providing service, not allowing a return.

Additionally, I have emailed the grievance office of Eureka Forbes, but there...

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AquaFresh Pro (AFP), a fraudulent company claiming to be authorized Service provider of Eureka Forbes Water filter (EF) has collected a payment of Rs 3730/- through UPI transaction (GPay) linked with my SB account under reference above. The tax invoice copy for this amount is also attached for your information which does not have any GST or CIN no.

On verification with EF, they confirmed that AFP is not authorized by them and...

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I purchased a vacuum cleaner on (purchase date), based on false information provided during the transaction. Despite requesting a return a month ago, there has been no response or attempt for pickup.

Numerous calls to the company’s customer care have yielded only extended return dates. Now, after the return deadline has passed, I am being informed that only service can be provided, with no option for return.

This...

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Address: Hyderabad

Website: www.eurekaforbes.com/customer-service/request/login

Booked service request for filters change on October 23rd, 2023, technician came and asked me to renew AMC, so i Purchased AMC for 2years with 8099 rupees. after that he told he will bring the filters kit in two days and will change. But till now he didn't came, I use to call customer care every day continuously and there used to say same story will escalate and assign person and he will come today. It's been 14 days till now no one came....

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Address: F201,Bren unity, chinnappanhalli, Bangalore 560037

Hello,
I bought vaccum cleaner 1900w, the 1st month itself the plastic hook has broken, 3rd month we got the cord problem and motor got changed from customer team still later started getting lot of sound while using, 4th month the plastic tube which we use to clean that also broken while inserting and removing.
Earlier we used multiple products of Eureka Forbes vaccum cleaner and aqua gaurd for our extended family members tooo...

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Address: ravet, pimpri chinchwad

Hi, This is Prateek Shrivastava and I have purchase purifier on 21st of Nov 2023 from amazon which cost around 12k, because I have recently shifted to the new apartment I have no option of filtered water. Some how I am managing by using boiled water or corporation tap water /water bottle can . Till date its been more than 90 hrs. I called many times (recordings are available ) and every time a fake commitment and timeline provided by their...

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I have Aquagard magna ro+uv installed, AMC is on. Complaint for repair logged Dt. 21.10.2023. Engineer not visited yet. Gives 24 hrs deadline every time escalation is done. Spent 3k+ purchasing water....

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Eureka Forbes AMC for aquagard magna ro+uv is on still service engineer not visited after follow-up in-app and phone calls to toll-free number. Every complaint is escalated gives 24 hours deadline neglecting previous deadline....

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Dear Eureka Forbes Customer Service,

I am reaching out to express my serious concern and disappointment regarding my unattended service request for my water purifier.

To provide a brief overview:
Customer ID: [protected]
First Service Request: Raised on 14th October
Re-Escalation: 25th October
Name - Ravi Sharma
Address - Aditi Amber-105, Porwal Road, Lohegaon, Pune - 411047,...

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During the 1st week of Jan, 2023 – a complaint was raised for non-functional RO which was under AMC purchased for approx. 5200/- INR. Literally, harassed by the Eureka Team/Service Centre for over a month to fix a simple RO issue despite taken advance amount of an AMC legal contract. It was highlighted probably dozens of time since the follow up started in Feb 2nd week – Eureka’s accountability to Refund the loss incurred for their...

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Recent comments

SAME HERE.

I would say stay away from them.