Eureka Forbes Complaints & Reviews

I have taken AMC service of water purifier but service not received till date. daily calling and mailing but no one responding.

I have been using Water Purifier from this company for more than decades and even upgraded the models as recommended by Service Professional over the years. I have regularly paid for the AMC also.

However this time the AMC and Services are deplorable and pathetic. Since last week of May we have been facing one issue or the other, sometimes some part conk off, sometimes other. Then I am told that part is ordered...takes its...

Jaya Saneja
120/842 Next to Puma showroom
Lajpat Nagar
[protected]@yahoo.com
[protected]

15 july 24

Customer Service Department
Eureka Forbes Limited
Mumbai

Subject: Request for Refund for Unfulfilled Annual Maintenance Contract

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the Annual Maintenance Contract (AMC) I purchased from Eureka Forbes on May 30, 2024. Despite the contract's promise of regular service and maintenance for 24 months, I have not received any service since the inception of the contract.

Below are the details of my AMC:

AMC Number: I haven’t got the invoice too
Date of Purchase: May 30, 2024
Duration: 24 months
Product Covered: AQUA GUARD UTC UV
Customer id [protected]
Despite my numerous attempts to contact your customer service team, I have not received a satisfactory response or the promised services. This lack of service is unacceptable and has caused significant inconvenience.

Given the circumstances, I request a full refund of the amount paid for the AMC. Please process this refund at the earliest and confirm the same via email or phone.

Enclosed with this letter are my account details through which i made payment
[protected] Indusind bank, transaction id UPI/[protected]/eurekaforbesltd355.[protected]@icici
and that I have made several calls on toll free, mailed complaints, whats app too . My communication with your customer service team has been futile .

I clearly see how much Eureka Forbes values its customers and their satisfaction. Your entire service team and their vertical down line involved have all failed at disposing due service . The filters haven’t changed even after the AMC, we are getting un purified water therefore having to boil it too after facing extreme trouble I’m forced to ask for a refund of 3101₹ against AMC

I look forward to your prompt response and escalation of refund process.

Yours sincerely,

Jaya Saneja

I have taken the AMC Customer Code- [protected] Invoice No. : I[protected] Invoice Date: 12.12.2022 Sales order no: [protected] ) directly from company for 3 years and paid 4950 INR and then called them for replacing carbon filter in same month. Then, i got to know through their service engineer that this product got obsolete and no parts are available. i had called them to refund the money due to non-availability of parts but all in vain as response was AMC is non-refundable. Till date, i had not received any services due to non-availability of parts. I had multiple written communications available with me which in their systems and mail too. i can see 35 times communication done by me in between 22 December till 30 April 2023 but only repetitive response that AMC is non-refundable.

Please arrange installation still not completed complaint CM[protected], is open and will be addressed in 24 hours...

Eureka forbes ltd - your customer service is really poor. I opted for return and refund of water softener.
It is hard earned money of 60k. Amount has refunded without gst. Why we need to pay gst without product. Anyway you will sell the product to other customer. Please resolve i want my gst amount to refunded
Please help

HI Team
I hope this message finds you well. I am writing to formally lodge a complaint against Eureka Forbes regarding the lack of service provision despite having made a payment of 4200 rupees.

On [30 June 2024], I purchased a [water purifier] from Eureka Forbes, and as part of the agreement, I paid the aforementioned amount. However, since then, I have not received the promised service as per the terms of our agreement. Despite multiple attempts to contact customer service and seek resolution, the issue remains unresolved.

This situation is highly unsatisfactory and unacceptable. I have been a loyal customer of Eureka Forbes, and this experience has severely tarnished my trust in your company's commitment to customer satisfaction.
in case you can call me on [protected]

Dear Eureka Forbes,
I am reaching out to discuss the ongoing problems with my water purifier.
The water purifier pump is not working and the Eureka Forbes Agent Chandan has informed us that the pump will not be covered under the warranty.
He is asking us Rs. 3, 000 for the pump replacement.
I have gone through your website document and it is mentioned that the electric pump is covered under Gold AMC.
Please find the link below for your reference.
https://www.eurekaforbes.com/customer-service-and-amc
Kindly check and help us with the issue.
.
Customer ID - [protected]
Service ID - CM[protected]
Mobile number - [protected]
Service Center - KR Puram
Address: C-0621, Brigade Golden Triangle, Huskur Village, Sannatammanahalli, BENGALURU 560049,
KARNATAKA
Best regards,
Nancy Goel
[protected]

Purchased on 03/06/2024 still not completed installation please take action immediately

AMC Details
Product - Aquaguard Regal RO+UV+MTDS Water Purifier
-AMC Purchase Date 08.06.2024

Since the purchase date, I have made several requests for AMC service between 08.06.2024 to 26.06.2024, but there has been no response from Eureka Forbes.customer care. They promised maintenance visits, filter replacements, and other services have not been provided. I have contacted Eureka Forbes customer care multiple...

I am writing to express my concerns regarding the water filter I purchased from your company, which cost me ₹25, 000. Despite using an external filter to protect the main filter, within a year, a technician informed me that all filters are depleted and need replacement at my expense.

I understand that under an AMC, the filters would be replaced at the company's cost. However, during the warranty period, I am expected to cover these costs, which feels unfair. The filters should last longer, and this issue suggests a problem with the product's durability.

Moreover, the grievance team has been unresponsive, often sending default template messages and assigning technicians who close the requests without proper resolution, as if instructed by the customer.

I request that you either:

Replace the filters at the company’s cost, or
Refund the money for this product, as it has not met the expected quality standards.
If this issue is not resolved satisfactorily, I will have no choice but to escalate this matter to the Consumer Court.

Complaint number: WO[protected]

Have taken AMC for the period from 13/04/2024 to 12/04/2025 and paid Rs 2199 for the same. Machine not working from 12/06/2024 but till today not working till the time of writing this mail. Technician saying part not available to machine cannot be repaired. If machine cannot be repaired please refund me Rs 2199 taken for AMC

Urgent Replace Regarding Faulty RO Membrane

Dear Eureka Forbes Customer Service,

I am writing to express my extreme dissatisfaction with the performance of the Aquaguard RO water purifier that I purchased from your company. and i have renew with AMC. after AMC renewal RO membrane chocked within 1 month and after i have raised the issue no response from company so i raised issue frequently after 30 days company replace my RO membrane on 8 may 2024. after replacing this RO membrane Within 40 days, the RO membrane has become severely choked and water flow is reduced and it takes time about 2 hour to full its 6ltr tank and exit flow as it normal, rendering the entire system ineffective.

Today service engineer visited and check all the parts, said RO membrane become chocked and water flow is reduced. So we are suffering very badly.

Expectations:

I expect immediate resolution of this issue.
Either replace the faulty RO membrane or provide a full refund for the product.

Action Required:
Ensure that the replacement part is of high quality and functions correctly.
I urge you to take this matter seriously and address it urgently. As a loyal customer, I am disappointed by the poor service and the subpar product quality. I trust that Eureka Forbes will uphold its reputation and resolve this issue promptly.

Please acknowledge of this complaint and provide a timeline for resolution.

Hi Please note that i have purchased AMC from eureka Forbes on 28 May 2024. I have booked my service on same day. no response till 3rd June 2024 Again, i requested for service visit on 3rd June 2024. till now i have sent so many mail mails and call to them they only give me fake promises that your issue will resolved in 24hrs. and in their web site status comes as person assigned however status not changed from 3rd June 2024 registered number for eureka forbes as : [protected] name : dipika sondarwa Regards, Bhavesh

In spite of having AMC valid till 23.02.2026, Eureka Forbes Service Centre are not attending. I have share AMC Invoice with Customer Care-[protected], Helpline with many Technician (Mr Vijay Kamra-[protected], Mr Sachin-[protected] and also with Technician who visited on 08.06.2024). Technician in his visit for servicing he cleaned only candle and said that UV light is not working and to be replaced and hence Water Purifier cannot be started. From 08.06.2024 till now I have called number of times to Customer Care Service Care and Helpline for attending Service Request No CM[protected] and WO[protected]. No one has attended still. Further they said that AMC is not there hence no one will come. For fault of not updating by Technician in Eureka Forbes system I am being harassed and without Water Purifier. Eureka Forbes has shown UNPROFESSIONAL attitude in attending Customer.

Have done a blunder mistake by purchasing a water purifier from such an irresponsible, non customer friendly company.
I am fed up with their customer care executives as they always make me fool by saying that our team will visit today itself and your complaint has been put on high priority and always regret for the delay. Today i am decided to approach consumer court for their irresponsible attitude towards the customers.

We have bought an Aquaguard after doing so much market research and believing in the brand, but we have been DISAPPOINTED heavily.
Purchased an aquaguard nova water filter which is giving trouble every week.
1st complaint raised on 06th May and technician visited and he changed some component in machine and went.. machine worked only till 19th May.
2nd complaint raised on 20th May and same technician visited and fixed the machine ... ALSO HE REQUESTED US TO CANCEL THE COMPLAINT WHICH WE HAVE RAISED SINCE THE ISSUE REAPPEARED WITHIN 30 DAYS, SINCE HE STATED THAT IT WILL AFFECT HIS PAY. WE AGREED TO CANCEL THE COMPLAINT AND DONE SO.
3RD complaint is raised today 2nd June issue we are facing is excessive noise in machine, waste water not flowing out freely as earlier, water TDS is near to 150 which was 55 to 60 when we installed this machine.
Please provide us a proper resolution or provide us a replacement machine. A buyer should not be penalised with an defective machine.

AGAIN WE HAVE RECEIVED A VERY WORST SERVICE BY AQUA GUARD, FOR THE BELOW COMPLAINT WE HAVE RECEIVED A CALL from executive and started convincing us in call stating "There is no problem in machine, without checking it in person".

After coming home, he changed the RO membrane and white colour valve as in the image below.
WhatsApp Image[protected] at 2.09.40 PM.jpeg
Within 3 months of purchase the membrane layer went absolute. while changing the RO membrane part was not replaced with the same type of component or spare. Original RO membrane has some wire attached to it as while the replaced one was white colour and it does not have any wire attached to it. He pulled out the wire from the old one and it was made dummy. That dummy was just suspended in machine idle, if there is no need for such setting then why does it was introduced in machine during initial installation?
WhatsApp Image[protected] at 2.09.37 PM.jpeg
All the hose clips which are found in image 1 were not replaced in the machine, he pulled out everything during reinstallation clips was refixed.

When we checked the reason for the repetitive issue he stated water in our apartment has some problem, when the sales executive visited our apartment during the sales process, he said Aguaguard nova will be a perfect machine after checking the TDS levels.

Kitchen was left very messi after the service, water was poured in all places of the kitchen top and also on the floor. refer below image.

WhatsApp Image[protected] at 2.09.46 PM.jpegWhatsApp Image[protected] at 2.09.44 PM.jpeg

Requesting the appropriate team to respond fast with a replacement machine as this machine was a defective piece and more than all the originality of the machine was spoiled by your executives. if the replacement is not possible please refund the money.

Note: above all the executive came for service with out screwdriver and i gave him star and minus screwdriver 😃.

I have aquaguard sure delight nxt ro+uv model in genuine warenty period, i have lodge a complaint to aquaguard that my aquaguard is giving unusaul water test, technicial vesited house told you have to pay price for tds adjuster.Then your aquaguard will be redy, after sevral mail company agredd to fit the extra item with no cost. After fited tds is maintaind but water test is as it before again regesiter to water test is unusual, then aquaguard...

I bought a robo VACCUM CLEANER from Eureka forbes I have been trying to reach them since October 2023 WHEN IT WAS IN WARRANTY PERIOD .They refused to come and check product for few months and then finally the technician came and took the vaccum cleaner and since then I have not received any updates and the person incharge Shailendra has blocked my phone number
CM[protected] COMPLAINT NUMBER...

I have raised multiple complaints since Jan 2024, product is not working as it faulty and they euroka forbes guys kept cancelling my complain with no technician visit

The Product is in warranty