Eureka Forbes Complaints & Reviews

HI Team
I hope this message finds you well. I am writing to formally lodge a complaint against Eureka Forbes regarding the lack of service provision despite having made a payment of 4200 rupees.

On [30 June 2024], I purchased a [water purifier] from Eureka Forbes, and as part of the agreement, I paid the aforementioned amount. However, since then, I have not received the promised service as per the terms of our agreement. Despite multiple attempts to contact customer service and seek resolution, the issue remains unresolved.

This situation is highly unsatisfactory and unacceptable. I have been a loyal customer of Eureka Forbes, and this experience has severely tarnished my trust in your company's commitment to customer satisfaction.
in case you can call me on [protected]

Dear Eureka Forbes,
I am reaching out to discuss the ongoing problems with my water purifier.
The water purifier pump is not working and the Eureka Forbes Agent Chandan has informed us that the pump will not be covered under the warranty.
He is asking us Rs. 3, 000 for the pump replacement.
I have gone through your website document and it is mentioned that the electric pump is covered under Gold AMC.
Please find the link below for your reference.
https://www.eurekaforbes.com/customer-service-and-amc
Kindly check and help us with the issue.
.
Customer ID - [protected]
Service ID - CM[protected]
Mobile number - [protected]
Service Center - KR Puram
Address: C-0621, Brigade Golden Triangle, Huskur Village, Sannatammanahalli, BENGALURU 560049,
KARNATAKA
Best regards,
Nancy Goel
[protected]

Purchased on 03/06/2024 still not completed installation please take action immediately

AMC Details
Product - Aquaguard Regal RO+UV+MTDS Water Purifier
-AMC Purchase Date 08.06.2024

Since the purchase date, I have made several requests for AMC service between 08.06.2024 to 26.06.2024, but there has been no response from Eureka Forbes.customer care. They promised maintenance visits, filter replacements, and other services have not been provided. I have contacted Eureka Forbes customer care multiple...

I am writing to express my concerns regarding the water filter I purchased from your company, which cost me ₹25, 000. Despite using an external filter to protect the main filter, within a year, a technician informed me that all filters are depleted and need replacement at my expense.

I understand that under an AMC, the filters would be replaced at the company's cost. However, during the warranty period, I am expected to cover these costs, which feels unfair. The filters should last longer, and this issue suggests a problem with the product's durability.

Moreover, the grievance team has been unresponsive, often sending default template messages and assigning technicians who close the requests without proper resolution, as if instructed by the customer.

I request that you either:

Replace the filters at the company’s cost, or
Refund the money for this product, as it has not met the expected quality standards.
If this issue is not resolved satisfactorily, I will have no choice but to escalate this matter to the Consumer Court.

Complaint number: WO[protected]

Have taken AMC for the period from 13/04/2024 to 12/04/2025 and paid Rs 2199 for the same. Machine not working from 12/06/2024 but till today not working till the time of writing this mail. Technician saying part not available to machine cannot be repaired. If machine cannot be repaired please refund me Rs 2199 taken for AMC

Urgent Replace Regarding Faulty RO Membrane

Dear Eureka Forbes Customer Service,

I am writing to express my extreme dissatisfaction with the performance of the Aquaguard RO water purifier that I purchased from your company. and i have renew with AMC. after AMC renewal RO membrane chocked within 1 month and after i have raised the issue no response from company so i raised issue frequently after 30 days company replace my RO membrane on 8 may 2024. after replacing this RO membrane Within 40 days, the RO membrane has become severely choked and water flow is reduced and it takes time about 2 hour to full its 6ltr tank and exit flow as it normal, rendering the entire system ineffective.

Today service engineer visited and check all the parts, said RO membrane become chocked and water flow is reduced. So we are suffering very badly.

Expectations:

I expect immediate resolution of this issue.
Either replace the faulty RO membrane or provide a full refund for the product.

Action Required:
Ensure that the replacement part is of high quality and functions correctly.
I urge you to take this matter seriously and address it urgently. As a loyal customer, I am disappointed by the poor service and the subpar product quality. I trust that Eureka Forbes will uphold its reputation and resolve this issue promptly.

Please acknowledge of this complaint and provide a timeline for resolution.

Hi Please note that i have purchased AMC from eureka Forbes on 28 May 2024. I have booked my service on same day. no response till 3rd June 2024 Again, i requested for service visit on 3rd June 2024. till now i have sent so many mail mails and call to them they only give me fake promises that your issue will resolved in 24hrs. and in their web site status comes as person assigned however status not changed from 3rd June 2024 registered number for eureka forbes as : [protected] name : dipika sondarwa Regards, Bhavesh

In spite of having AMC valid till 23.02.2026, Eureka Forbes Service Centre are not attending. I have share AMC Invoice with Customer Care-[protected], Helpline with many Technician (Mr Vijay Kamra-[protected], Mr Sachin-[protected] and also with Technician who visited on 08.06.2024). Technician in his visit for servicing he cleaned only candle and said that UV light is not working and to be replaced and hence Water Purifier cannot be started. From 08.06.2024 till now I have called number of times to Customer Care Service Care and Helpline for attending Service Request No CM[protected] and WO[protected]. No one has attended still. Further they said that AMC is not there hence no one will come. For fault of not updating by Technician in Eureka Forbes system I am being harassed and without Water Purifier. Eureka Forbes has shown UNPROFESSIONAL attitude in attending Customer.

Have done a blunder mistake by purchasing a water purifier from such an irresponsible, non customer friendly company.
I am fed up with their customer care executives as they always make me fool by saying that our team will visit today itself and your complaint has been put on high priority and always regret for the delay. Today i am decided to approach consumer court for their irresponsible attitude towards the customers.

We have bought an Aquaguard after doing so much market research and believing in the brand, but we have been DISAPPOINTED heavily.
Purchased an aquaguard nova water filter which is giving trouble every week.
1st complaint raised on 06th May and technician visited and he changed some component in machine and went.. machine worked only till 19th May.
2nd complaint raised on 20th May and same technician visited and fixed the machine ... ALSO HE REQUESTED US TO CANCEL THE COMPLAINT WHICH WE HAVE RAISED SINCE THE ISSUE REAPPEARED WITHIN 30 DAYS, SINCE HE STATED THAT IT WILL AFFECT HIS PAY. WE AGREED TO CANCEL THE COMPLAINT AND DONE SO.
3RD complaint is raised today 2nd June issue we are facing is excessive noise in machine, waste water not flowing out freely as earlier, water TDS is near to 150 which was 55 to 60 when we installed this machine.
Please provide us a proper resolution or provide us a replacement machine. A buyer should not be penalised with an defective machine.

AGAIN WE HAVE RECEIVED A VERY WORST SERVICE BY AQUA GUARD, FOR THE BELOW COMPLAINT WE HAVE RECEIVED A CALL from executive and started convincing us in call stating "There is no problem in machine, without checking it in person".

After coming home, he changed the RO membrane and white colour valve as in the image below.
WhatsApp Image[protected] at 2.09.40 PM.jpeg
Within 3 months of purchase the membrane layer went absolute. while changing the RO membrane part was not replaced with the same type of component or spare. Original RO membrane has some wire attached to it as while the replaced one was white colour and it does not have any wire attached to it. He pulled out the wire from the old one and it was made dummy. That dummy was just suspended in machine idle, if there is no need for such setting then why does it was introduced in machine during initial installation?
WhatsApp Image[protected] at 2.09.37 PM.jpeg
All the hose clips which are found in image 1 were not replaced in the machine, he pulled out everything during reinstallation clips was refixed.

When we checked the reason for the repetitive issue he stated water in our apartment has some problem, when the sales executive visited our apartment during the sales process, he said Aguaguard nova will be a perfect machine after checking the TDS levels.

Kitchen was left very messi after the service, water was poured in all places of the kitchen top and also on the floor. refer below image.

WhatsApp Image[protected] at 2.09.46 PM.jpegWhatsApp Image[protected] at 2.09.44 PM.jpeg

Requesting the appropriate team to respond fast with a replacement machine as this machine was a defective piece and more than all the originality of the machine was spoiled by your executives. if the replacement is not possible please refund the money.

Note: above all the executive came for service with out screwdriver and i gave him star and minus screwdriver 😃.

I have aquaguard sure delight nxt ro+uv model in genuine warenty period, i have lodge a complaint to aquaguard that my aquaguard is giving unusaul water test, technicial vesited house told you have to pay price for tds adjuster.Then your aquaguard will be redy, after sevral mail company agredd to fit the extra item with no cost. After fited tds is maintaind but water test is as it before again regesiter to water test is unusual, then aquaguard...

I bought a robo VACCUM CLEANER from Eureka forbes I have been trying to reach them since October 2023 WHEN IT WAS IN WARRANTY PERIOD .They refused to come and check product for few months and then finally the technician came and took the vaccum cleaner and since then I have not received any updates and the person incharge Shailendra has blocked my phone number
CM[protected] COMPLAINT NUMBER...

I have raised multiple complaints since Jan 2024, product is not working as it faulty and they euroka forbes guys kept cancelling my complain with no technician visit

The Product is in warranty

We have purchased AMC online by paying 5300 n since last 10 days no one visited for service nor they gv any response
Gave several call to customer care. Daily they register complaint for service and till date not sended anyone for service

After paying amc amount by online through eureka Forbes app the local dealer did not sending technician to resolve the issue. The dealer says that by paying onilne he will not send the technician immediately and may be it will take 01 month to resolve the issue. Even after repeated complaints also issue not resolved.

My name is Ramesh Yadav and my registered phone number is [protected]. I had purchased the AMC gold plan for aqua guard water filter on 19th April 2024 by paying INR 3824 order no - SO[protected], and since then i have been calling the customer service but everyone said they will arrange service within 24 hours but till date no updates.

The Eureka forbes app is also pathetic as the customer service agents are, fakae promises,...

I Biksham rao santhapuri, bought a product of Eureka Forbes sold by Bajaj electronics named
LVAC VOICE PRO VACCUM CLEANING ROBOT on 18/10/2023 invoice no : 1219/23/S-18199
For the amount of ₹24000,
I raised a complaint on 22/03/2024, complaint id CM[protected] their technician attended on 15/04/2024 and said that need to replace the parts inside. I said ok, but still they not resolved to problem of their product and they are closing the complaints which raised by me and no one responding

I have an active AMC of 3 years from Eureka Forbes for their purifier but hey are not attending despite 10 reminders on phone calls, WhatsApp as well as emails and despite raising it to their grievance officers....

I paid Rs 599 for one time maintenance of our water purifier on Feb 18, 2024.

I followed up with few calls to send in the representative, I was assured in all calls that someone will visit shortly.

However, no one visited so far after so many days.

It is really a disgusting service on your part, I demand immediate solution to my problem.