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Eureka Forbes Complaints & Reviews

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Last updated Jun 9, 2024
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Eureka Forbes reviews & complaints page 9

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I am Using Eureka Forbes - AQUASURE SMART WATER PURIFIER Customer ID - [protected]
I have Purchased AMC for the Eureka Forbes Aquasure purifier that I now use. I have been Facing Terrible issues that i would mention it below,
1) The purifier stopped working due to a PCB fault, and I have complained about it several times since 28 July 2023 . It has been seven days, and I still haven't received a satisfactory response from the...
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A
Abdul Khadeer.ak
Aug 3, 2023
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Eureka Forbes Water purifier - AMC and Service Issue

Address:164, 3rd block, 4th stage, 7D main, Basaveshwaranagar

I am Using Eureka Forbes - AQUASURE SMART WATER PURIFIER
Customer ID - [protected]
I have Purchased AMC for the Eureka Forbes Aquasure purifier that I now use.

I have been Facing Terrible issues that i would mention it below,

1) The purifier stopped working due to a PCB fault, and I have complained about it several times since 28 July 2023 . It has been seven days, and I still haven't received...
+2 photos
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Uday243
from Tirupati, Andhra Pradesh
Jul 28, 2023
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CM-190723-12063574: No service from 10 days

Address:2-82 Suramala, KVB Puram Tirupati 517643

I purchased AMC for water purifier for 2 years and the company promised 48 hour repair resolution. Already 9 days completed but no response. When contacted support, they are telling that the issue will be resolved in 24 hours from day 1 of my complaint but there is no resolution yet....
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Uday243
from Tirupati, Andhra Pradesh
Jul 28, 2023
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Under AMC: No service providing from the last 10 days

Address:2-82, Suramala, KVB Puram, Tirupati 517643

I purchased 2 year AMC for water purifier worth Rs.10000 approximately from 29 August 2022 to 28 August 2024.
The company claimed that they will provide 48 hour priority service for repairs when AMC is purchased. Even today, their website says so. I booked for a repair on 19th July and there is no response from any of the technicians. When contacted the support team they are telling that they escalated the issue and it will be addressed...
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A
Annie Besant
Jul 27, 2023
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Water not coming the purifier

Address:90 Sri Balaji nagar, balaji nagar 13th st, madipakkam, chennai-91

Water not coming the purifier...
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gani_82
Jul 26, 2023
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Reg Water Purifier leakage_CM-220723-12213916

Raised a complaint (CM[protected] on 22-Jul for engineer visit to resolve leakage issue on Water purifier but still no one visited(though i got sms that engineer will visit in next 24 hours).
Contacted customer care desk many times but no support provided yet.
Even requested a call back from escalation contact but that also didn't work.

Seeking help for resolution....
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Rajibdas1989
from Silchar, Assam
Jul 23, 2023
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Service related issue

Address:Guwahati
Website:www.eurekaforbes.com

For my water purifier under AMC, I have booked a service request (CM[protected] on 10.07 2023, but they have closed it without attending and requested feedback.I informed them that it was not attended, and on 20.07.2023, another request was raised (i.e. CM[protected], which was not addressed until 23.07.2023. Whenever I call customer care, they simply tell me it will be dealt with as a priority. I'm just fed up with such responses....
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Pradeep Chordia
Jul 23, 2023
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Home security burglar alarm

This is the complaint number. [protected], Pradeep chordia
Awaiting service for past 30 days and seems that eurovigil support has been withdrawn. Would be glad if they atleast inform. Feeling dejected and fooled....
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Prakalp Gahankari
Jul 23, 2023
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No water filter services - S. no. 2224410094003381

We are escalating with a deep regret suspecting Very Big Fraud in the service section as assigned service providers are not giving priority to assigned complaints & spoiling the brand image of Eureka Forbes.
Having faith in Aquaguard products, a year back we had bought Aquasure Prime UF+UV water filter from one reputed electronics store Digi 1 at Kalyan West.
After one year immediately the service provider renewed AMC & took...
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A
Ananda S B
from Hubli, Karnataka
Jul 21, 2023
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Service Request for Water Purifier not attended

Address:Hubli

Sir,
Myself ANANDA S B ([protected]) residing in HUBLI (Dharwad Dist, Karnataka)
I have purchased a 2 year AMC on 09 Jun 2023. I have logged a complaint regarding water leakage on 19 Jun 2023. The problem is still not solved. Your local representatives are not responding to my call. Please attend to my water purifier leakage problem at earliest....
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S
SubhaPV
Jul 18, 2023
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AMC service: order no : 4061157-2023-17-07

We have registred for a 2 year AMC with EF and from the last 1 month have raised 5 service requests. Everytime there is an assurance that an engineer will attend, but till date, the issue is not resolved. Most recent complaint was lodged yesterday, with the task no:[protected].

Consumer name: B Sounderajan
Phone: [protected]...
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I have renewed by AMC but no technician has visited my location, on calling the customer care they have the same dialogue and they can't provide any information. What is the use of customer support if can't resolve my problem. It's already been 1 week and no one has come. I am tired to contact the customer support for any update because they speak like some robot that have the same dialogues. This has turned into a nightmare now, the company...
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Sourabh Maybhate
from Pune, Maharashtra
Jul 15, 2023
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Service and product quality

I purchased purifier from amazon, for installation eureka Forbes team delayed in installation by 1 week even commitment was to install in 47 hrs. After this within a month purifier is not working so i have raised my concern with their team through application. Even after one week i didn’t received any response and not getting proper service after n number of follow up and escalations...
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Smt. Vaishali Vidyadhar Bhade
Jul 14, 2023
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Robot for cleaning and wiping floor.

Address:J-502, Trillium Society, Magarpatta city, Hadapsar, Pune.

The unit purchased is not working at present. Further the cleaning cloth is required for replacement. But it is not being supplied being NOT available.
THERE IS NO AFTER SALES SERVICE PROVIDED BY EUREKA FORBES.
Hallo,
I am Mrs. Vaishali and having LVAC VOICE PRO Unit. It is NOT working. Please send technician immediately....
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Vinay Choudhary 1969
from Bhopal, Madhya Pradesh
Jul 13, 2023
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Vacuum cleaner DRIFT CORD _ INVOICE_SLA192040008388 CROMA DB Mall Bhopal 17/10/2021

Address:Vinay Choudhary 114 augustus Kolarroad Bhopal

To
The CEO
M/s eurekaforbes India

Sub : Repairing or replacement of manufacturing defect piece of vacuum cleaner -
Reference : my registered mobile number [protected] (pl refer complaint history )

I have bought eureka forbes vacuum cleaner drift cord on 17/10/2021 from croma DB mall Bhopal also croma have sold me ongosite policy[protected]
for two years .

This piece...
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guntur durga prasad
Jul 11, 2023
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Water purifier not functioning

Address:franchise of eureka forbes m/s hema enterprises sujathanagar visakhapatnam

CM[protected] DT.5/7/2023 Stil not resolved. Please find a photo attached herewith in which the purifier inside is showing the magnet and some loose wire connections. Probably the technician Majji Anand dismantled the connections and as harassment he is not attending the service. I feel his action needs strict punishment. fifteen days passed and we are without filter water for drinking. Spent nearly 2000 rupees purchasing drinking water...
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guntur durga prasad
Jul 7, 2023
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Technician not attending to repair the water purifier

Address:FRANCHISE HEMA ENTERPRISES,SUJATHANAGAR VISAKHAPATNAM

Wo[protected] and cm[protected] pertaining to repair the eureka forbes water purifier as water filteration stopped functioning. Technician not attending the service in time. Franchise m/s hema enterprises not answering calls too. Since last 10 days we are purchasing bisleri 5l drinking water cans. Purchased amc then why we are neglected.
eureka cus id [protected]...
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anmmolarora
from Delhi, Delhi
Jul 7, 2023
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Smart plus +Uv+Uv+Mtds

Address:H No 44, 3rd Floor, Rameshwar Nagar, Model Town III, Delhi 110009

Since the date I purchase it having issues only. All the calls are registered in the software. Really UNHAPPY with the way Eureka Forbes company take care of his customers.
From 1st July I have registered a complaint No CM[protected] and till date nothing has happened. I have already informed them that we have a Cance Patient at home, and they have mentioned it also in the complaint, still nothing has happened. Every day I call...
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Since two months facing the same problem and this is 6th time I have reached out to the company but still issue not resolved. It's been two days now that I have launched the complaint but personnel has still not visited for repair. Dint expect from such a brand, such an inefficient team who just keeps delaying the problem and can't resolved their product issue. Pathetic and Ridiculous....
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guntur durga prasad
Jul 4, 2023
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Water filtration stopped and no water collected in water tank

Address:M/s Hema Enterprises franchise of Eureka Forbes Sujathanagar Visakhapatnam

On 26th June I requested for a service to check the low water flow of my purifier. The technician took 475/- rupees for the cost of external filter candle from me and replaced the old one. He did not check the purifier and went away with an explanation that water will flow again with ease after little while as the candle is new. From next day onwards water from outlet was coming out in droplets and there is no collection of water in the tank....
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