Eureka Forbes — Refund processing delay - more than a month

Address: Eureka Forbes Limited (formerly Forbes Enviro Solutions Limited) CIN: L27310MH2008PLC188478 Registered Office & Corporate Office: B1/B2, 7th Floor

Website: www.eurekaforbes.com/s/healthy-living-made-affordable?ref=home_hero2

I am writing to formally lodge a complaint against Eureka Forbes Ltd. regarding the non-refund of a defective water purifier unit purchased from their online platform.
Details of the Complaint:
Product Purchased: Water Purifier
Purchase Date: 7th April 2025
Order Mode: Online
Complaint Reference Number: CM[protected]
Customer ID - [protected]
Refund Request Date: 14th April 2025
Upon installation of the product, I noticed that it was not functioning as expected, specifically due to extremely slow water output. I immediately contacted Eureka Forbes customer support and raised a formal complaint on 14th April 2025, requesting a refund under the company's refund and return policy.
While the company acknowledged my complaint and assured me that the refund process had been initiated, it has now been over one month, and I have yet to receive the refund. Despite multiple follow-ups, I continue to receive generic responses from their customer care team, with no resolution or progress provided.
This delay has caused inconvenience and financial loss, including the need to purchase drinking water from external sources, even though I have already paid for the product.