Eureka Forbes — RO is not working from last 3 months and no services has been provided to fix it

Address: D709, Vasathi Anandi, Peerancheruvu, Hydershakote, Hyderabad

I am writing to formally escalate an issue concerning that RO is not working from last 3 months and no services has been provided to fix it. From last August I have been raising Service request and till now the service people just call me and ask whether lights are blinking or not. I told them multiple times that RO is fully stopped. They say that filters has to be changed and after that no one turns up to change the filter. They are just waiting for the Annual Maintenance Contract (AMC) to finish so that I need to pay the higher price.

Despite the terms of the contract AMC, the filters have not been changed even once after 2023. Your agency claimed that the filters were changed in 2024 and 2025; however, this is totally false claim. Technicians merely cleaned the inside tank, obtained a customer satisfaction code, and falsely updated the records to indicate that filters were changed.

Furthermore, the second filter change was due in March 2024, but no technician visited. I have been registering the complaint since August 2024 and no one had taken the ticket, I had to keep rescheduling the request.

These actions constitute a serious breach of trust and service standards. Your agency’s practices are detrimental to the reputation of your product and company, which previously had my high regard. I am deeply dissatisfied with this dishonest service and request immediate action to rectify the situation.

I expect the filters to be replaced under the terms of the AMC without any additional charges. This is a matter of my hard-earned money and I cannot allow this agency to exploit its customers.

Please address this matter urgently and provide a resolution. I look forward to your prompt response.

Thank you for your attention to this serious issue.

Sincerely,
Sumoy Maity
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