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Eureka Forbes

[Resolved]  Eureka Forbes — Technician not coming to install the water purifier

Address: 400709
Website: www.eurekaforbes.com

I raised a request to install a newly purchased water purifier. But still after 2 working days no one came. And on calling the customer care, every time I was assured that the technician is going to visit my place the same day. Today I called them thrice. First in the morning, they said someone is gonna come before 3 pm, no one came. Then I called at 3 pm, they said someone is gonna come before 6, no one came. Then I again called at 6, they said someone is gonna come for sure tomorrow before noon.
I don't understand why they keep promise me for something they can't keep. It's such a poor customer service and unprofessional-ism. While selling the product, their sells executives go all bonkers and always ready to be at your service. But once the product is sold they just forget.
Pathetic and poor service. I have bought the product and stuck now. I will never recommend you guys to anyone else.
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Jun 14, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 10, 2017
Eureka Forbes Customer Care's response Dear Ashish,

Please share your contact number along with your location and my team will contact you to install your product.

Regards,
Priya
Verified Support
May 12, 2017
Eureka Forbes Customer Care's response Dear Ashish,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
 
1 Comment

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Comments

Aquaguard RO enhance is giving very high TDS water...after repeated complain the technician is not able to understand the reason therefore is not able to resolve the problem
Reply
Eureka Forbes Customer Care's response, May 10, 2017
Verified Support
Dear Anuti,

Please share your contact details/customer ID and I will have my water expert connect with you to resolve your issue.

Regards,
Anita
Eureka Forbes Customer Care's response, May 12, 2017
Verified Support
Dear Anuti,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita
Eureka Forbes Customer Care's response, May 14, 2017
Verified Support
Dear Anuti,

As I haven't received any revert, your complaint is closed from our end. Do get back in case you need any further assistance.

Regards,
Anita

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