Eureka Forbes Complaints & Reviews

Customer id [protected]. Ticket no [protected]. I have logged in complaint nos 98375075, 98395112, 98401127, 98420459, 98429532, 98433212. So many complaints have been made by me. The tank of the RO is leaking and needs replacement. This has been explained each time i have called the cistomer care department. No engineer visit or call or resolution so far. Extremely poor service. I need urgent resolution...

I am having Aquaguard water purifier. I was shifted from my flat to another flat in october '16. on 17th, dec'16 i had given a request to Eureka Forbes, koregaon Park, Pune office for shifting of Aquaguard from old flat to new flat. The request no. of the same is [protected] & customer id is [protected] as per your sms recceived from you to me on 17th Dec'16. The same request had been allocated to Mr. Lalit Manoj Patil, mobile no. [protected]...

I had purchased the above purifier from Canteen Stores Department at Kochi; where I was staying at Vytila, Kochi at that time.After some Months I shifted to Calicut Kerala and using the same at my home. Now it is not working and I approached your Customer Service Center by phone. The person attended told me that since the equipment purchased through C.S.D Canteen they can not rectify the same. Now please inform whom I have approach to rectify...

Hi sir,
We have purchased Aquaguard enhance on 23 .8.16. On this now water flowing is very less so that we given request for service on 2 mth back (req no is [protected]) but still no one is coming for service. After that also I called lot of time but no response. It was totally useless services from eureka Forbes.
Please provide services for today itself or else I need to return back your product....

Customer ID. [protected] received the water purifier and got installed. Made payment through mobikwik app as advice by your sales person on 22nd jan 17 and was promised cash back of 5% within 24 hrs. But not received till date and when tried to contact your person he is not responding. Please let me know what to do. And one more a gift is also pending. Request you to kindly help me....

I am writing this to draw your attention towards your obnoxious service that you are providing us.
We made a call on saturday saying that our aquaguard RO is not working
(Specific complaint for motor) and you have lodged our complaint with complaint number-[protected] dated on[protected].
Afterwards on monday[protected] technician provided by Uma Euro point 510/50 New hyderabad colony Lucknow 226007, he said that the...

We got an Aquaguard Eterniti installed in my parents house in Kozhencherry in Dec 2015. During installation itself we had issues and the machine had to be replaced multiple times before we could even begin to use it. Its been giving us problems before one year of service and my parents have tried to reach out to the call center, service center and manager at Kollam mr. Sreejith but to no use. I have come on vacation and have tried logging...

Hi, i am writing from chennai, customer id - [protected], i ordered a water purifier on 11-December online with recommendation of sales person Govindaraj (ph # [protected]) & he gave a super assurance that the product is of top quality, he committed that he will be there during installation & swiftly turnaround for any kind of issues or complaints... was overwhelmed & ordered it online along with him & it took about 7-8 days...

After going through models I preferred to go for Aqua gaurd considering the brand name and the tenure they exist in this business. While checking online on the product features, I preferred to go for a demo of eterniti model.

One of the executive visited and checked the TDS level(metro water) and the TDS was 236 and he suggested for this TDS eterniti would suffice. He never explained the flipside that this would only act as...

Complaint No: [protected], Customer ID: [protected]
Dear Sir,
I have been using Aquaguard I Nova for the last 11 years & the apparatus is on continuously renewed AMC for the said period. We had no problem with the apparatus for the said period.
I did a 3 year AMC with Blue water services at Mangalore in the month of October 2015 during which there was a replacement of candles. Next the mandatory replacement of candles...

My Customer ID [protected]
I have purchased Dr. Aquaguard Magna NXT HD UV through their representative Mr.Nitinkumar Jha Code No. 4009136 & Mr. Viond Pant from official e-commerce site and made payment of Rs. 12, 990/= through my debit card on[protected]. vide invoice No.[protected].The water purifier is delivered & installed on[protected]. During the installation we found that the product is defective as water tank lid is not properly...

Dear Eureka Forbes,

Kindly note our customer ID: [protected] ( for Rupali Tushar Shinde- My)

We had bought the Euroclean WD X2 machine in April 2016. It has developed some snag, the machine/motor is making odd noises.
So We had registered a complaint at your help line No: 39883333, on 18/12/2016, we have got a complaint no. [protected].

Your people have picked up the machine from my house...

I have been writing escalations to Eureka Forbes for the last 6 months with absolutely no response from their end. The machine is lying ideal/un-used in my house since Sep 2016. Several complaints raised thru CC, Online Portal, Written Statement thru courier etc. but with no avail. I want EF to provide me a solution for the issue to save my investment of about Rs. 17, 000/-.

Note: The machine was bought in April 2016 and in...

Mr m balaji sales person met me in my residence. And convinced me to buy dr aquaguard magna ro. Plus uv nxt. I made online payment and he promised water purifier will be delivered next day and fitting will be done within 8 hours nothing happened as per promise. After continuos follow up mr franklin fixed the water purifier as if he is doing a big favour mr balaji informed to pick up old water purifier not happened yet. As part of online pay...

Since 27.09.2016, i have raised request to reinstallation of aquaguard compact, complain no. - [protected] dated 27.09.2016, request no. [protected], 98337441, 98344492, 98382728, 98371794 raised on various dates i. E. 11.01.2017, 23.01.2017, 25.01.2017, 27.01.2017, 28.01.2017 & 30.01.2017. Every time your customer care executive attend the phone and told me that technician will visited soon at your given address. But till date technician did...

After making 20 to 30 calls to customer care and posting in FB and You tube at last Technician attended at 2.20 pm on 30th jan 2017 against my complaint on 23rd Jan 2017. As I purchased the machine on line he demanded for service charges.As the machine is under warranty I refused to pay. He told booster pump has to be replaced.He also told me he will not come again. He has not solved my issue. what to do?
I purchased and installed...

I have bought the above cleaner before Diwali at Coimbatore.

I am not at all satisfied.

I have complained 2 weeks back. Nobody had come to rectify . But only say that we are coming. Is this a way treat customer?

Even a free gift promised is not received through your sales man.

My money Rs 15000 is blocked. If it is not rectified to my satisfaction, I will be constrained to go to...

1. I am Basheer Ahmad R living in Trivandrum, purchased Aqua sure water purifier (AS-SMART UV) from our army canteen which is in Trivandrum. They told me first to register through toll free number so that your representative come and install it. I tried to contact from different numbers sometimes they didn't attended and sometimes disconnected my call.
2. The other product which I purchased was vacuum cleaner FT STEEL with free demo...

Hi,
i'm from Gwalior, the eureka forbes service provider is very unethical and rude.
he made us sign service contract for water purifier according to which the service of the water purifier would be done in every three months . he made us sign contract for Rs3825 from 27/12/13 to 26/12/16.they only paid visit for 5 -6 times in the entire contract period of three years . on 26/12/16 they called us for signing a new contract...

Customer ID : [protected]

Euroclean WDX2 has purchased last week through sales manager; Prathap H.R [9059557].
it was identified that the clip is not fixing properly. same identified the next day of sales and same was intimated to Prathap over phone. since, that day he is neither receiving phone call nor calling back.
iam really surprised with attitude of a manager from a reputed company.

arrange...