Dear Eureka Forbes Customer Service,
I am reaching out to express my serious concern and disappointment regarding my unattended service request for my water purifier.
To provide a brief overview:
Customer ID: [protected]
First Service Request: Raised on 14th October
Re-Escalation: 25th October
Name - Ravi Sharma
Address - Aditi Amber-105, Porwal Road, Lohegaon, Pune - 411047, Maharashtra, India
Despite my efforts to seek resolution, it has now been almost 15 days since my initial request and I have yet to receive any communication or visit from a service engineer. This delay is not only frustrating but also alarming, considering I have an AMC in place.
The issues with my water purifier are critical:
The purifier is leaking from its body.
The motor produces a sound that suggests potential damage.
It is vital for my family and me to have a functional water purifier, and I relied on the reputation of Eureka Forbes for prompt service, especially under an AMC.
I sincerely hope that this matter can be addressed urgently. Continuous delay and lack of communication tarnish the trust and goodwill that customers have towards your brand. I request an immediate response to this email, along with a definitive timeline for when the service will be attended.
I appreciate your attention to this matter and anticipate prompt resolution.
Warm regards,
Ravi Sharma
[protected]
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