[Resolved]  Eureka Forbes — Vacuum Cleaner::Unable to get the replacement spare parts

Address: Chennai, Tamil Nadu, 600091

Website: edureka

I bought a Vacuum cleaner a year back and I do use very rare like once in every three month only. A month back the vacuum cleaner part got broken (i.e connector between machine and dust tube) looks very simple problem would be cast like Rs. 100/- to Rs. 200/-. I gone to Customer care service and Service Center located at T-Nager, Chennai. Seems to be head office for chennai. you guys will not believe, what really happen. The situation is like this no receptionist, after 1 hrs one technical person came and what you want sir. And then i asked about i need the replacement of this part. they said, we will not get this part individually. you need to buy the big tube together will cast Rs. 400/- + Tax +etc. Then i contacted Call Center service, its almost 3 weeks gone, no clue they ordered for the replacement part. no update. i keep call the area manager and sr. manager no update. Even though i'm ready to pay for the replacement parts. They don't have process to followup on any customers, Not interested to server better, simple they do give some thing and move away.