| Address: Hubli, Karnataka |
Gold AMC customer of Aquaguard water filter. Complaint number - CM[protected] dated 29/10/2025. Water leakage from the purifier interior, the water that is coming out some kind of black dust/dirt.
The first complaint was on 27/10/2025, technician came, opened up the device, did some tinkering, assured that the issue is resolved, took the happy code and went.
The issue re-started the very next day. That’s when the second complaint was lodged. Still waiting for a response.
Called the technician allotted multiple times, who by the way is the same one who came on day one. He kept promising to come in half an hour and various other timelines for multiple days and eventually stopped receiving my calls.
Sent multiple e-mails to the customer care, which reaponds with a standard template reply, which they have not done even for my latest e-mail.
Call up customer care, and they also have a standard answer of escalating to concerned team, while typing aggressively. However, there is no result. They can’t send you an e-mail of the record of complaint, they can’t provide you an escalation matrix or the e-mail of someone who can do something about it nor can they transfer your call to someone senior.
A AMC service is availed to reduce your own headache and for quick resolution of issues which arise in the equipment. This AMC is anything but that. Eureka Forbes is yet to provide the periodic AMC visit for my water purifier.
Doesn’t seem like a company with its services in such shambles to actually do something from me complaining in this forum. If they had a shred of dignity, this post won’t be happening. But atleast future customers should know what they are getting into, by engaging with Eureka Forbes. Such pathetic companies should not be existing in the market.
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