Eurekaforbes — Payment refund Issue

Address: Godrej Azure

Website: www.eurekaforbes.com

My complaint CM[protected]. Despite sending several follow-up emails and multiple calls from your sales team, the issue still remains unresolved.

As per your sales team’s confirmation, the payment made for Aquaguard Ritz is to be transferred to Aquaguard Superio. However, even after 5 days, I have not received any confirmation or update on the payment transfer.

Every day, the sales team enquires about all the details and then disconnects the call, but no resolution has been provided so far. I am currently unable to use the water purifier until the payment issue is resolved.

Kindly treat this as urgent and confirm once the payment transfer and AMC renewal are completed. If the issue is not resolved immediately, I will be forced to escalate this matter to higher authorities and the consumer grievance forum for further action.