Ezeego One Travels & Tours Complaints & Reviews

Hi,

I booked a ticket on 29/10/07 and paid online using Ezeego1.com
After receiving the Promo Code when I tried to redeem my free ticket (where I need to pay Taxes only).

The site gave me Invalid code as an error

Even after trying for more that 30-40 times no one has picked up the call & neither they have responded to my emails.

Can any body help me in this issue.

Thanks & Regards
Pratin

I had booked a ’Deccan’ ticket under ’Ticket pe Ticket’ offer promoted jointly by Ezeego.com and ICICI credit card. The payment for the same was made through ICICI gold card No [protected] on 25th October –2007.

On making the payment for the first set of tickets, a promotional code was generated which was used for purchase of the return journey. For the return journey a sum of Rs 4725 was paid as a tax component of the ticket through the above said card.

At the end of the above, I got 2 invoices from Ezeego.com acknowledging the payment. The promotional ticket generated on the second instance does not have any PNR number of Air Deccan, which I see as a booking failure. I checked with Air Deccan and the invoice generated by Ezeego has no validity with them.
I wrote 5 mails and had been trying to reach customer care at Ezeego on the telephone number given in the web site and till date there is no response. I fear whether anything like customer care exist with Ezeego.

I had recently used ezeego for the first time after seeing the 25% - 50 % Cashback offers with ICICI Platinum and ICICI Gold Credit Cards. I had booked a ticket on 7 th October 2007 using the ICICI Gold Credit Card by which I am supposed to get 25 % Cashback. Due to personal reasons I had to cancel the ticket sometime later.

- I havent received the Refund for the cancelled ticket till now.
- Also I havent received any Cashback on the same.

There has been no response even after repeated mails to them in the complaints and enquiry division. Also no one picks up the phone, except that the IVR keeps requesting us to hold on for more than 30 minutes and even after which no one picked up. I just wish that I atleast get the ticket refunded or there is some communication from them. I just dont know what to do.

I had booked a flight and then cancelled for which I received a cancellation confirmation email. After 2 months of cancellation and lots of emails (never reverted) and telephone calls at their GSM number given (which is never picked by any executive) and even faxed the complaint did anyone bother to revert on that.
Such a paethetic service I would say!! Can the management give a look at it?

I booked few tickets with ezeego1 and I am entitled for 27 Gift vouchers of future bazar. Right from 6th Oct I am asking this company for my vouchers. Even I approched the CEO Ms Neelu Singh for this matter. No one is bothered about this issue, every time they give me a false committement that the matter will be solved with in few hours by giving sme or other excuses. I request all of the readers t join hands together against this company.

While trying to book an Airline ticket through the company's website, the transaction got failed however the company still charged the amount to the credit card. This has now resulted in amount being charged in the credit card statement.
There has been no response from the company for the 3 emails written. False promise of a call back was made when contacted the company representative in call center. Also, company claims the call center lines to be 24/7 wherein they are unavailable for almost all times.
The amount is yet to be refunded to me.

I experienced some nightmares all because of ezeego1.com. I booked and Indian flight IC404 from bangalore to delhi for 19th Sep. 2007. PNR No. IC-RGNFE5 was given to me by the ezeego1.com. But when I reached airport I got shocked to know that the ticket was not booked at all and the PNR No. given to me was fake. Not only this I tried contacting ezeego1 customer care a lot many times but the same thing happens alll the time i,e, a voice recorded message keeps on saying that all our executives are busy, please wait or go to our website. Also, I mailed about this to ezeego1 at [protected]@ezeego1.com but there was no response from there side.. Now that I am frustated with the pathetic service, I am not getting what to do and how to do. Please someone help me out of this. All what's coming to my mind is taking some legal actions against them.

In anticipation of hearing from your side.

Hi,



This is some thing Riduculous.

I had book the Ticket through from Delhi to Mumbai for Two of my relative & also recived the PNR Number.

Today was the Departure Date.When my father in law has reached the Airport It was informed that the Ticket is not Valid.

I checked with my HDFC Credit Card & They confirmed that The amount has been debited.

How Come did you Cancelled the Ticket & did not bother to Inform after the Money was debited from Account.



What Service are you providing ? Is this the way You people treat Your Customer.

What pain should my Relatives has to Go on the Airport

Ezeego has advertised an offer for SBI credit cards on Indian airlines to give 25% cashback on base fare booked on all domestic airlines.I booked 2 tickets from my SBI credit card but got cashback for only one ticket.I called customer care and they said within 7 working days it will be done and ezeego also claimed to make the cashback in 5 days but it has been 15 days and I got my statement also and they have not done the cashback till now.I have mailed them also but didn't get any response till now.Now when I call SBI customer care they are saying to give the full payment.Please help as I am not getting any help from there side.

To Press/Cox & Kings officials / Airlines association/Airlines Officials & Ezeego1 officials,

With utter disgust and dismay I am compelled to write this email to all of you to please cancel the registration of Ezeego1.com . Here are some of the links and now I have realized that I am not the only victims but just one of the Huge lot but a few do voice out their opinions and views out of the huge chunk of people victimized or rather tortured by Ezeego1.com. Cox & Kings company of international repute should probably stop dealing with such a company as I understand from the airlines officials that Ezeego1 deals with your esteemed company which really sounds disgusting after having faced such hardships in receiving a simple refund. It would be better if a Leading Service company like Thomas Cooks doesn't want to run down its reputation or add filth to its reputation . Please visit this link for various reviews which reflects the most pathetic and horrible experience each o[censored]s had.

http://www.mouthshut.com/product-reviews/Ezeego1.com[protected].html

Also I believe licences of such companies should be scrapped . Such companies just take customers for granted which is almost like a sin for any service company existent on planet earth.We all rue for having taken such kind of sick service . Looks like this company is just another fly by night operator with their promo schemes which are just invalid at the time of redeeming or just bogus to improve their sales.

Such kind of a company is a disgrace to IATA, and all the companies associated with such a fraud company should probably cease their relationships as on a broader aspect it would also ruin the reputation of all good companies associated and trying to promote a useless , hopeless and GOOD FOR NOTHING COMPANY like Ezeego1.com.

Sincerely,
Mithesh K

[protected] Forwarded message[protected]
From: Mithesh Kumar <mithesh.[protected]@gmail.com>
Date: Oct 4, 2007 9:42 PM
Subject: My grievance :Cancellation request ordeal with EZEEGO1.com
To: [protected]@ezeego1.com
Cc: [protected]@gmail.com, [protected]@ndtv.com, [protected]@aajtak.com

Hi Team,

Beware of new immature Flight Booking Agencies as dealing with them is no less then involving yourself in an imbroglio. Following is my repeated emails I have been sending to Ezeego1 , website: www.ezeego1.com. They got 2 email addresses to whom I had addressed my below email ( [protected]@ezeego1.com, [protected]@ezeego1.com) as I have not been able to cancel my ticket on phone as I believe probably they have put up a call center just for NAMESAKE!! with no proper staffing or probably they want to promote online booking more for cost cutting.In fact on phone itself the hold message states that if you don't wish to hold on the line for long you can contact us at our email address. Well but as usual like their Hold message which goes on an on...till glory so is their pathetic email support , I really doubt if this company has got an Email support service at all. I would please like you all to put my article in your news paper as it has been more than 2weeks since I have sent the following email after my failed attempts in contacting any of their representatives to cancel my ticket. There is neither any provision to cancel the ticket online nor I could find any gentleman on phone in their sales office to actually assist me rather I had to face a bang of phone on my ears before I could speak anything about my issue to the representative just banged the phone on me which speaks enough of their customer service. Well such services really makes me think who says Customer is God I guess for such companies customer is just another 'Bakra'.

I would rather prefer booking tickets directly from airline companies rather than going through such callous agency with lack of infrastructure it is better to have a Baniya ka Dukaan rather than running such a business and being part of the Service industry with the most pathetic service one could actually face. With my above message I would like to open eyes of innocent Indian citizens who end up being a Prey of such unscrupulous,uncommitted Company which holds no regard for customers .

I would appreciate if my grievance is taken up suitably and having high hopes and anticipating your support on the same as this email is for a noble cause to bring such companies to senses and prevent people from dealing with such disgusting agencies.

Regards,
Mithesh SK


On 10/4/07, Mithesh Kumar <mithesh.[protected]@gmail.com> wrote:



[protected] Forwarded message[protected]
From: Mithesh Kumar <mithesh.[protected]@gmail.com>
Date: Sep 27, 2007 1:38 AM
Subject: Cancellation request ordeal
To: [protected]@ezeego1.com
Cc: [protected]@ezeego1.com

Hi Team,

I have been desperately trying to cancel the ticket, of Indian Airlines - Reference No : EZR[protected] /A (Mumbai - Cochin) of Mr.Sundar Kumar and Jayanthi S Kumar but unfortunately neither me nor my receptionist could catch hold of any representative on phone as the call center representatives seem to be busy forever the hold message is on till glory and good to hear for people who have absolutely no work . Also I tried on your registered office and sales office numbers but some 1 picked and just banged the phone..sorry to say but I guess its a very bad customer experience. I do book quite a good amount of tickets online from your site but never knew that the customer has to suffer so much at times if needed to communicate on phone unlike Clear Trip and Make my Trip.

As I had to book a separate ticket as they had to reschedule their visit due to some unavoidable circumstances during the afternoon time flew by Go Indigo 3.15pm flight .Hence I hereby request you could please process my cancellation request. Hoping for better customer experience in near future as I do have a good amount of domestic and international flight bookings.

--
Sincerely,

Mithesh K