[Resolved] Ezeego1.com — Amount debited from my credit card twice for trying to book flights in www. ezeego1.co.in and booking still not made both times | |||||
Hi, This is mahesh kanodia. This is regarding complaint in booking online from www. Ezeego1.Co.In for a domestic return flight where the amount of rs 8415 have been debited from my standard chartered credit card twice (One in morning and one in the evening) and i have not got any reference booking no both times for the same due to technical glitch from your online site. Both times this error came as "redirect=http://www. Ezeego1.Co.In/live/pages/payment/paymentresponse. Jsp? Errorno=ip missmatched&merchantreferenceno=null&hdfcresp=y" Flight details are as follows in name of mahesh kanodia while trying to do the booking twice:" 6th july 2016 lucknow to mumbai go air g8-398 12:35 departure 14th july 2016 mumbai to lucknow go air g8-397 15:05 departure Email id : [protected]@gmail.com Mode of payment : online through standard chartered credit card So, i called customer care and hard word with support executive mr nilesh on 12 th june 2016 regarding the complaint and then he verified the details and gave me complaint no.[protected] and told me that the said booking is not done and the amount of rs 8415.00 will be refunded back to my credit card within 7 days. He also told me that he would send me the email id for the same so i called two times regarding mail for the complaint but have not received till now in my email id [protected]@gmail.com. He also told me to do a fresh booking, but when i did again my fresh booking the same error occured. Then again i called the customer executive and hard word with mr vishwajeet and he also gave me complaint no.[protected] and told me that the said booking is not done and the amount of rs 8415.00 will be refunded back to my credit card within 7 days. Please tell me when will my amount of rs. 16830/ (8415+8415) will be refunded back to my credit card It is simply annoying that both times technical error came and customer cannot book the flights and thereby he has to go for another flight service provider. Regards Mahesh kanodia [protected] Was this information helpful? | |||||
Complaint marked as Resolved
Ezeego1 customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
Ezeego One Travels & Tours customer support has been notified about the posted complaint. | |||||
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+91 22 6730 9400
+91 98 6756 5900 (Customer Care)
+91 22 6196 8888
Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093
Greetings from ezeego1!
Firstly, we regret the inconvenience caused to you while transacting on our website.
As per our records, our representatives did get in touch with you in response to your above posting. Full amount of INR 16, 830/- amount has already been refunded to your account. Refund details has been shared with you on email.
Should you require any further assistance; feel free to contact us.
We look forward to servicing you for all your future travel requirements.
Thanking you.
Kind Regards,
Team ezeego1