FabFurnish Complaints & Reviews

@ manjuharrys

Dear Customer,

We truly regret the inconvenience caused to you due to the order being broken. We assure you that all possible steps have been taken to ensure that your issue gets resolved on priority. As per the current status of your complaint, a refund will be processed against your purchase within 24 - 48 hrs.

We humbly request you for your patience and co-operation. Please note the ticket number for reference as 186760.

Thanks,
FabFurnish Team

@Fabfurnish
The duration of 48 hrs given by you is over (as expected) and I am still waiting for the money to come to my account. Now publicly you have proved that you can only make false promises which you can't keep.

Mohit

@manjuharrys

A refund in the form of NEFT has been processed. Please note the reference number - 1098f[protected].

Please check with your bank to know the status on the credit. It can take up to a maximum of 7 working days for the amount to reflect.


Thanks,
FabFurnish Team

@Mohit - they just avoided your last comment :)

""The duration of 48 hrs given by you is over (as expected) and I am still waiting for the money to come to my account. Now publicly you have proved that you can only make false promises which you can't keep.""

lol, , 100% agree with you @Mohit
almost same experience here - but this time they playing with my Order also (not only money).. Sad
1st Order Date 27/06/12 20:24 Order No[protected]
as per them - its cancelled by error, Product not in stock, but that day (within an hour of cancellation) their executive offer me that same Product (Order by Phone Option) for list price with COD charges, ,
Summary - due to discount coupon - they cancel my order.
So I posted my comments in their Facebook page and in another site(mouthshut), , after few days - again I received phone call and emails from this FakeFurnish (maybe after they read my comment) offering same products and this time WITH DISCOUNT COUPON, ,
so I done my 2nd mistake by placing another Order
Order No[protected] Date 04/07/12 20:33
Still Not received any Shipping information after 15 days of payment!!! Sad
and remember - This time I placed this Order after they request me twice!!!

Dear Mr. Anjan Sarma

We are following up on your order to ensure it is delivered within the committed time lines. Our support team has been in touch with you and has been constantly updating you on the progress. We request you for your kind patience while we deliver your product and we apologize for the inconvenience faced by you.

For any further assistance, please contact our Customer Service team at:
Email - [protected]@fabfurnish.com
Phone[protected]


Thank you
FabFurnish Team

Nothing spl done by Fabfurnish yet - only thing they done by posting big sweet & innocent reply.
Even still I am waiting for my 2nd Order which i placed on 12th July :(
Worst service!!! Useless Customer care!!!

I received ‘SAFED JHUT’ from their SO CALLED “Customer Care” via email (27th July)
as per them – My Order cancelled again as requested by me!!!
“Following item listed below from your order have been canceled as requested by you”

their team now very busy :) but not for replying or helping!!
Fabfurnish using their employees/paid promotional guys now praising their product on Internet, all reviews are similar, they are using it for two months, (product is awesome, service is awesome, rating is 5 stars at random!!)


From my past two month's harassment and bad experience - i can say - fabfurnish.com is the WORST online portal. I never expected such Bad Customer care and "JHOOT" from this type of portal who advertising that they want to improve our living by their service, , , Heeek - its become my nightmare now, ,


My 1st Order Date 27/06/12 20:24 Order No[protected], ,
Received email on July 3rd ""your order[protected] is out of stock and hence we have to cancel this item from your order""
- its cancelled because "Product not in stock", but that very same day (within an hour of cancellation) their executive offer me that same Product (Order by Phone Option) for list price plus COD charges, ,
So, I posted my comments on their Facebook page Review on another site(mouthshut), ,
next day (10AM) - I received phone call (and email also) from this FabFurnish (maybe after they read my comment) offering same products and this time WITH DISCOUNT COUPON (Their executive request me and even she assure me about keeping I pc of that item for me if I place my order that day)
so I done my 2nd mistake by placing 2nd Order on 4th July (Paid for the same items 2nd time) Order No.[protected], , and 3rd Order on 12 July.
But received email on 27th July - your order have been canceled as requested by you
till now - received only one water bottle from 2nd order.

http://www.fabfurnish.com/Fab-Home-Emma-Coffee-Table-24096.html

Review submitted:

First of all about the business ethics of fab furnish. They will send you the furniture in dismantled state and when you call up their customer care they will tell you that you will be charged a extra 300 bucks to get the product assembled. Now you wonder wait I never saw it on the site while purchasing the product, and hence you ask the question and the answer you get is "Sir this is company policy and we have mentioned the same under FAQs". The information which you should be showing in bold on product description page is safely hidden on the FAQs page. FabFurnish and their fabulous ways.

Now coming to the product quality. I will tell that their product would be so useful for people who hide black money in their homes because their table has so many potential gaps that when you see a good quality table you won't see those gaps in such strategic places. The raw material they use is also of very poor quality and the prices they are charging are exorbitantly high considering the quality they are delivering. I would never suggest anyone to buy furniture from fab furnish. Considering that this is a Rocket group incubated company I never expected such bad business ethics from them and the only reason I went for them in the first place was their association with the group. Bad name for the group too.

I ordered spice rack worth 830.When I opened one jar was broken as it was not packed safely n with few thermacol sheets.I have complained to customer service .Finger crossed as have seen bad reviews above.

Hi...I have placed an order of bedsheet and made the necessary payment by Cod nd wht i found tht it was
Single bed size sheet where as i ordered double bed size sheet and moreover double bed size bedsheet was
DIsplayed in d pic...wht a website ...poor service ...think before u order
I guess u shud nt...I want my money back or get it replaced by double bed size sheet

Same here received defective and broken wall clocks...not once but thrice...the wall clock was of real poor quality and felt as if it was made by a piece of cardboard and not aluminium as suggested on the website...the hands of the clock were also bent ...very very poor quality!!!

my experience with Fab Furnish is good. I have ordered a book rack from the site...it was delivered on the scheduled date and is of a good quality. happy with the service.

Dear Customer,

We are sorry for the inconvenience caused to you.

An email has been sent to you from our team advising you of the procedure to return the product. Request you to kindly revert to that email so that further actions can be taken towards resolving your complaint. For reference, please note the ticket number assigned to your issue - 871019.

We will ensure a speedy resolution to your case. Request you for your kind patience while we work on it.


Thank you
FabFurnish Team

Still waiting ... no call ... no revertal ... no refund... This company needs to be sued for deceiving customers

Dear Vishu,

We are extremely sorry for the inconvenience caused to you.

We'd like to inform you that your complaint has been registered against the order number[protected]. Please note the ticket number - 196788 for your reference. Our team is awaiting the courier sent by you so that the further course of action can be taken. Request you to kindly provide the Courier details of the product returned by you through DTDC. Kindly provide those details to us through phone or via email:

Customer Care No.[protected]
Customer Care Email - [protected]@fabfurnish.com

Thank you
FabFurnish Team