Fabfurnish — Complaint : cheating done : order no.[protected] : nitin kumar agarwal

Address:	Gurgaon, Haryana, 122001
Website:	www.fabfurnish.com

This is regarding my product which i have orders on 28th june 2016 with your order no.[protected] i.e. in houz tuscany king bedroom set with drawers storage mahogany, with product no. in672fu51jrgindfur.

I was planning to buy a bedroom set when i viewed a deal on this product, where the product was of sheesham wood, which includes 5 pieces (1 king size bed + 2 side tables + 1 dressing table + 1 wardrobe). pdf of the product with product code and what all it includes is share along with this mail at the time i ordered the product. (attachment 1 & 2)

I find the deal decent enough & spoken to call centre guy twice, one on 26th june 2016 & second call was made on 27th june 2016 (i am not confirmed about the date & time exactly, that is traceable at your end, as each & every call is recorded) to confirm about the deal, the material, what all includes & time line they will take to deliver the product at my door step to faridabad.

I also inquired about the return policy of the product, if i find the product is not up to the mark. then also your call centre guys confirmed that the product contains 5 pieces, as i mentioned above and he also confirm me that return policy is not there when it comes to furniture, like it can be returned if i didn’t like the product, but yes if i found the product defective, then obviously products can be returned, and amount can be refunded.

I again asked the guy that the images of the dressing table & wardrobe is not there, then your guy told me that the images are not available and will raise the case to the vendor to share the images of the same, and i received a mail of the case raised with ref no. 8449548 (mail is shared along with this mail, attachment 3), but didn’t received a reply on this mail after that, & i order the product.

On 1st july 2016, when i again called up your call centre guys (ms. munmum) to inquire about the delivery of the product & whether 5 pieces will be delivered together or will be delivered separately (as it was mentioned in my receipt that, products with different delivery times may be shipped separately), then she told me that, the product which i have ordered, have only 1 king size bed + 1 side table).

I was shocked !!!

She told me that as of now this product only have 1 king size bed + 1 side table only. when i narrated the whole story to her, she listened to me told me, she is going to listen to the discussion i had with the call centre guys, then someone will call me from fabfurnish.

Then after a while, a received a call from fabfurnish of mr. tushar kakker, and he told me that because of some technical error, the updation was wrong on the site, and then he started blaming me that why i order the product, when we didn’t reverted anything about the images of the product, asked by me . he was sounding weird, non sense and not at all professional attitude of answering, rather when i said i will sue, then he said that is my decision.

What all i want to say with this mail is first that i am cheated by fab furnish.

If i am at fault, then fabfurnish is not to cancel & refund as per there policy, then why should i go cancellation & refund in your case.

Still the same product in different color is reflecting as 5 pieces, pdf file share with you as an attachment, & screen shot is also attached below.

As they are fault, they have cancelled my order and initiated a refund without my confirmation.

Immediate action is required on this.