Firstcry.com — order id 5711688sv05357503 | rear facing car seat cum carry cot | babyhug cuddle up 3 way baby carrier

Address:	Siddharthnagar, Uttar Pradesh, 272207
Website:	www.firstcry.com

Hi consumercomplaint,

I have ordered the two products from firstcry as mentioned in subject line and after delivery i got to know the product does not suit my requirement because my baby is not fitting into it. Then i have tried to return the product but firstcry doesn't provide the return pickup facilty.
And they have mentioned to courier it on there banglore and pune address.
When i went to dtdc courier shop then i get to know the courier cost are:-
1) rear facing car seat cum carry cot - red black — 2400 rs.
2) babyhug cuddle up 3 way baby carrier - black — 800 rs.

And my product cost is rs.1801.00 (Rear facing car seat) and 1162.23 (Babyhug cuddle) and then i spoke to customer care multiple times and they are saying you will get full refund for your courier. Then i asked them to reply on my same mail but there is no reply stating same.
In mail they are saying they will provide 100 rs or 10% of product cost as courier charges.
So my concern is if i courier the products then i will be in loss after the refund as well because 100rs for courier is very less.
Hope you understand my concern.
We have ordered from amazon lot more products and returned too. Even they wont have the service but they always ready to pay the courier charges.
Now i understand why people saying foreign company are good!!!
Could you please help me to return my product and the charges should bear by the first cry not me..

Even i have ordered from firstcry almost 20-30k rs of products till now.

Thanks