[Resolved]  Flipkart — order delayed

I purchased 3 items from Flipkart on 6-oct (OD[protected], I got the delivery for 2 items before the promised delivery date mentioned in site but I haven't received one item (for which delivery date showed is 13-oct). I tried CS their response is very poor.
Response: "I’ve notified our courier partner regarding this delay and we’ll ensure that your order for ‘Mi3’ is delivered to you in the next 4 business days on priority."
What the hell next 4 business days
I checked the site it says item in Bhiwandi Sort Facility from "Sun, 12th Oct", you guys need 4 days to deliver the item from Bhiwandi to Thane ?
This is very frustrating and unacceptable.

I purchased 3 items from flipkart on 6-oct (OD[protected], I got the delivery for 2 items before the promised delivery date mentioned in site but I haven't received one item (for which delivery date showed is 13-oct). I tried CS theier response is very poor.
Response: "I’ve notified our courier partner regarding this delay and we’ll ensure that your order for ‘Mi3’ is delivered to you in the next 4 business days on priority."
What the hell next 4 business days
I checked the site it days item in Bhiwandi Sort Facility from "Sun, 12th Oct", you guys need 4 days to deliver the item from Bhiwandi to Thane ?
This is very frustrating and unacceptable.

An order placed on 17th Oct is still not delivered on 29th.
First commitment was on 27th Oct considering the festive season.
Getting standard answers from the call centre which don't help at all.

I had ordered a Redmi 1S phone online on Flipkart on 14th October and did the complete payment by my debit card. I got the confirmation from Flipkart that the phone will be delivered by 24th of October 2014. I work in Europe and based upon their delivery date I booked my ticket to India so that I can collect the phone and can start using it in Europe as this phone is not available in Europe. On 24th when I did not get my phone I called Flipkart and they said that their courier partner did some mistake and hence the phone will be delivered on or before 26th Oct. On 26th again I did not get the phone and so I called them again, and again I got the same answer and they gave me another delivery date which was 28th of October. On 28th I again did not get the phone and Flipkart mailed me and said that the phone will be delivered on or before 3rd November and they credited Rs 200 in my shopping basket as a token of apology. On 3rd November I still did not receive the delivery and now they have stopped answering to my email. I cannot call them as I have returned back to Europe. Please find the email communication of Flipkart below.

Hi Prashant, Order id: OD[protected]Product: Redmi 1SMy
apologies for the inconvenience caused due to the delay in delivery of
your order due to the high number of orders being placed simultaneously.I certainly understand your concern regarding the delay in delivery and sincerely apologise for the inconvenience caused. I
see that this order has been shipped on and the same was expected to be
delivered to you by as per our promised delivery date. Since
the delivery has not been completed, I have escalated this to our
courier partner and they will be contacting you to schedule delivery at
the earliest. Since we are following up on this delay the maximum time
required to ensure delivery
2 business days however, understanding that there is a delay we will try
our best to ensure that we have the delivery attempted on priority. I
understand that we are unable to make up for the lost time on your
recent purchase with us however, I will ensure that such delays do not
recur for your future orders with us. I request your patience while I have this sorted out for you. I hope to see you shop with Flipkart again.
Please write back to us should you have any other questions or need further assistance.

Regards, AsifCustomer Support


Hi Prashant, Order id: OD[protected]Product: Redmi 1SI certainly understand your disappointment.If
I was at your place, I would have felt the same as you are feeling, as
you might have some important purpose for placing the aforesaid order.
However, unable to make up for the inconvenience that was caused and
your valuable time spent. Please accept our sincere apologies for the
same.We apologies for the inconvenience caused to you in this
regard and we will make sure that such instances will not happen for
future.We are sorry that you received service that prompted you
to contact us with a complaint, and we regret any inconvenience or
frustration that your experience has caused you. To
ensure that our staff conducts itself in a manner that reflects the high
regard that we have for our customers, we have notified the proper
department of your complaint.We are also training our courier
executives and workers to be more courteous and professional. This is to
ensure that such issues do not re-occur and our valued shoppers like
you have a hassle free shopping experience.I would like to
inform you that the item has already been shipped from our end but due
to some courier constraints there has been a unforeseen delay. However, I
have personally escalated this issue to the concerned team again and I
assure you that you will get an update within 48 business hours. We are
trying our best to deliver it as soon as possible.I understand
that
this was not a good shopping experience for you, but we will inform this
to our concerned team will definitely try to improve our services so
that such instances will not happen for your future orders.
Feel free to contact us if you have any other concern.Your patronage is
important to us, and we hope that you will continue to give us
opportunities to serve you.I request you kind patience and understanding
in this regard.


Hi Prashant, Order id: OD[protected]Product: Redmi 1SMy
apologies for the inconvenience caused due to the delay in delivery of
your order due to the high number of orders being placed simultaneously.I certainly understand your concern regarding the delay in delivery and sincerely apologise for the inconvenience caused. I
see that this order has been shipped on and the same was expected to be
delivered to you by as per our promised delivery date. Since
the delivery has not been completed, I have escalated this to our
courier partner and they will be contacting you to schedule delivery at
the earliest. Since we are following up on this delay the maximum time
required to ensure delivery
2 business days however, understanding that there is a delay we will try
our best to ensure that we have the delivery attempted on priority. I
understand that we are unable to make up for the lost time on your
recent purchase with us however, I will ensure that such delays do not
recur for your future orders with us. I request your patience while I have this sorted out for you. I hope to see you shop with Flipkart again.
Please write back to us should you have any other questions or need further assistance.Regards, AsifCustomer Support

Hi Prashant, Order id: OD[protected]Product: Redmi 1SI certainly understand your disappointment.If
I was at your place, I would have felt the same as you are feeling, as
you might have some important purpose for placing the aforesaid order.
However, unable to make up for the inconvenience that was caused and
your valuable time spent. Please accept our sincere apologies for the
same.We apologies for the inconvenience caused to you in this
regard and we will make sure that such instances will not happen for
future.We are sorry that you received service that prompted you
to contact us with a complaint, and we regret any inconvenience or
frustration that your experience has caused you. To
ensure that our staff conducts itself in a manner that reflects the high
regard that we have for our customers, we have notified the proper
department of your complaint.We are also training our courier
executives and workers to be more courteous and professional. This is to
ensure that such issues do not re-occur and our valued shoppers like
you have a hassle free shopping experience.I would like to
inform you that the item has already been shipped from our end but due
to some courier constraints there has been a unforeseen delay. However, I
have personally escalated this issue to the concerned team again and I
assure you that you will get an update within 48 business hours. We are
trying our best to deliver it as soon as possible.I understand
that
this was not a good shopping experience for you, but we will inform this
to our concerned team will definitely try to improve our services so
that such instances will not happen for your future orders.Feel free to contact us if you have any other concern.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.I request you kind patience and understanding in this regard.

Please see the prrofs added.

Hello Team,

I have ordered Moto-G2 in last week Tuesday, I was planning to gift this Mobile to my brother on his b'day yesterday.I ordered it because the delivery date was before yesterday, i.e. 31st March 2015.But i havent received my mobile yet. Its totaly useless now because the b'day on which it should be received by me is not happend.So I am very dissappointed with this service so that raising this complaint here.


Yesterday I called the customer care for more than 5 times and they said the same that I will receive it before 7'' O clock Pm yesterday.But still not received.Please find the order details.

Order ID:[protected]

Please let me know now how you will compensate against it.

Thanks,
Prafull V. patil
[protected]

My order OD[protected]. I had ordered mi4i on 25th may on seeing flipkart's advertising its big electronics sale. My intial delivery date was 28th may but after repeated mails they changed the delivery date to 1st june but yet again my phone was dispatched but not shipped then after my repeated mails they updated the shipment status then yesterday 31st may the phone reached nearest hub but till today 1st june still my phone is not out for delivery. Today i sent them a mail to know the problem but all they sayvis wait upto 3rd june. Now does it take two days to delivery phone from borivali, mumbai to dahisar, mumbai and all they say is keep patience and we will update u what kind of service is this! Very disappointed and highly dissatisfied.

Flipkart — change my product

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Hi,

I believe that you understand the urgency and the occasion for which someone plans for somebody. This is really unexpected. Being a Plus member, I thought you will take care of the delivery aspect. I want the delivery to be there by tomorrow (6th Nov, 2020) positively otherwise, it doesn't suffice the purpose at all. I placed my order for samsung smart watch on 20th Oct, 2020 after looking at your expected delivery date. After contacting them several times, there was no response and gave an assurance that my order will be delivered on time i.e., 5th Nov, 2020 which Flipkart failed to do so without even informing me. And that this very moment, Flipkart is sorry for failing to deliver and they are so called trying to get hold with service providers. This is ridiculous. Please show some respect to your customers.

Highly unprofessional.

Thanks & Regards,

Adv. Trisha Majumdar